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Educational Technology and its Impact on ERP Training

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A presentation on educational technology to JD Edwards clients. Topics discussed include:

Massive Open Online Courses (MOOCs)
Learning Management Systems (LMSs)
Virtual Instructor-Led Training (VILT)
Mobile Learning (mLearning)
Electronic Performance Support Systems (EPSS)
Screen Capture Video Software

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  • Training is changing rapidlyNew technologiesFast paceHigh expectationsGenerational differencesMore riskI’m joined today by two co-speakers, Sarah Mills from City of Olathe, and Penny Allen of JDEtips.
  • Training technology is a means to the end. Let’s keep the focus on the learner. And I think we can all agree that great teachers make the difference. I wrote a blog on two teachers that influenced me tremendously, and I hope you’ll check out the link to the blog, here.
  • Has anyone taken a MOOC? What was your experience with it?
  • Sample VideoLecture 2 – Truth TablesStart at 6:00, to the left of the second hash mark, run until quiz questionLink needs to be pasted in: https://class.coursera.org/maththink-003/lecture/3
  • Georgia Tech – hopes to have 10,000 students enrolledWill hire an additional teacher for every 60 studentsThe Massachusetts Institute of Technology, along with its MOOC partner edX, is starting a course sequence called the XSeries, For up to $700, students will be able to take a test and earn a "verified certificate" in subjects like computer science and supply-chain management.
  • Example of impact of learning on performance—takes 3 weeks to train sales reps so they can sell $1M per year, but after the LMS implemented able to cut that training time in half.
  • SCORM stands for Sharable Content Object Reference Model,SCORM is the most widely used e-learning standard. If an LMS is SCORM conformant, then it can play any SCORM content, and conversely any SCORM content can be played in any SCORM conformant LMS.
  • Instructor- lead training utilizing our ‘virtual classroom’.1/2 day format: Our virtual classes are taught for 4 hours/day (10 am - 2 pm ET) with the intent that you can still do your job for the balance of the day. Dual monitors: By utilizing two monitors at your workplace, you can see the instructor's screen on one monitor and your classroom session on the other, side by side. Audio: You still have the same interaction with the instructor as well as the other students.On-line 'mood indicators': By using on-line 'mood indicators' you can actually raise your hand if you have a question, or request the instructor to slow down, for example. Students often prefer the mood indicators to the use of audio. Visibility of the entire class: The instructor can see all of the students' monitors, and can easily drill down to take control of any student's monitor to demonstrate a concept or help the student troubleshoot a problem.
  • “Different from classroom training, but overall very effective. Actually I prefer this. I didn’t get ’burned out’ trying to absorb 8 hours of information.”“The virtual class setting is perfect for my training needs. The half day sessions allow me to still meet the needs of our users. This is important for us since I am a one man shop.” “The remote 1/2 day format worked very well for me. Between budget cutbacks and reduced staff, traveling for training is ‘virtually’ impossible.” “This was my first class with JDEtips as well as my first virtual class. I enjoyed the class because it was nice to take it from my home environment. I could see where work place interruptions can affect the classroom learning.” “I prefer the online experience. When it’s a whole day my mind is spinning by the end of the day. While a half day gives you the opportunity to digest what you just went over before moving onto new material.” “Very good time schedule - half day Virtual Type of training - learn as much as in class training but save the commute. ““Penny is a very thorough instructor. Always asking if we had questions, or going into the private chat to discuss individually. She sometimes showed us other problems people were having so we could benefit from mistakes.”
  •  
  •  Let’s differentiate mobile learning from mobile process enablement. For example, you can use mobile devices to collect data from customers at an Apple store, or patients or policy owners, but that does not mean you have to do mobile training.Anyone need another reason to stare at their mobile device?Anyone else feel the pressure? “Must go mobile, must go mobile…”In the Future, this is a likely scenario—an employee can start on a cell phone, switch seamlessly to a tablet, then a laptop, then her office desktop and interact with searches, videos, experts by phone, training content, and assessments of learning. Issue—companies that don’t issue a standard corporate mobile device—can you support multiple devices and multiple OS?
  •  Let’s differentiate mobile learning from mobile process enablement. For example, you can use mobile devices to collect data from customers at an Apple store, or patients or policy owners, but that does not mean you have to do mobile training.Anyone need another reason to stare at their mobile device?Anyone else feel the pressure? “Must go mobile, must go mobile…”In the Future, this is a likely scenario—an employee can start on a cell phone, switch seamlessly to a tablet, then a laptop, then her office desktop and interact with searches, videos, experts by phone, training content, and assessments of learning. Issue—companies that don’t issue a standard corporate mobile device—can you support multiple devices and multiple OS?
  • Full Performance Support Software—UPK, Epilogue Standalone eLearning—Captivate, Lectora, etc. Screen Capture Videos
  • What is an EPS?
  • The hyperlink is to a JDEtips screen capture video of a tip on Item Restrictions by item group and customer group. If you don’t need to create full scale eLearning courses, then screen capture videos are a good way to go. Follow the hyperlink tohttp://www.youtube.com/watch?v=StNp-jBiOsc – Item Restrictions Using Next Status Preference (skip to the middle of the video to show an example)
  • If you don’t need to create full scale eLearning courses, then screen capture videos are a good way to go. Follow the hyperlink tohttp://www.youtube.com/watch?v=StNp-jBiOsc – Item Restrictions Using Next Status Preference (skip to the middle of the video to show an example)
  • Transcript of "Educational Technology and its Impact on ERP Training"

    1. 1. Beyond the Four Walls: Training Technology Andy Klee, JDEtips Sarah Mills, City of Olathe, KS Penny Allen, JDEtips QuestDirect.org
    2. 2. Before we plunge in… Great teachers make the difference! Training technology is a means to the end. Let‘s keep the focus on the learner. QuestDirect.org
    3. 3. What we‘ll cover today Massive Open Online Courses (MOOCs) Learning Management Systems (LMSs) Virtual Instructor-Led Training (VILT) Mobile Learning (mLearning) Electronic Performance Support Systems (EPSS) Screen Capture Video Software QuestDirect.org
    4. 4. MOOCs Massive Open Online Courses Began in 2011 with Stanford‘s Sebastian Thrun offering Intro to AI. Enrollment grew to 160,000. Four main providers: Coursera, edX, Udacity, FutureLearn. The best way to understand MOOCs? Sign up for a class! QuestDirect.org
    5. 5. My First MOOC Introduction to Mathematical Thinking Lectures (videos), inline quizzes, homework assignments, final exam Interaction with Professor, Teaching Assistants, other students Sample Video QuestDirect.org
    6. 6. MOOC trends Granting college credit for courses via proctored exams Various levels of certificates – including Honor Code and ID Verification Entire college degrees delivered in MOOC format – Georgia Tech / Udacity program for an MS in Computer Science ($6,600 tuition, compared with $44,000 on campus) International expansion—particularly into China. Completion rates: currently 10% QuestDirect.org
    7. 7. Implications for ERP Training Max impact / min Teaching time On demand learning Short form videos Social learning component Badging QuestDirect.org
    8. 8. LMS: Learning Management System THE BIG PICTURE: DON’T: Implement an LMS because you want to track classes and manage content. DO: Implement an LMS if you can tie it directly to your HRIS and to employee skill gaps identified in your performance management system. Business Goals Business Results HRIS & Performance Management System Training Delivery Skills Gaps DO: Measure impact of learning on performance. QuestDirect.org Learning Management System
    9. 9. LMS: Learning Management System Students/Facilities/Equipment/Co urses/Schedules Tracks enrollments/course progress/completions/certification s Delivers SCORM/AICC compatible content Typically owned by the HR Department May have content development capabilities QuestDirect.org
    10. 10. LMS Selection Process Control the demo! Vendors need to show how they handle your specific test cases. • Know Your Data HRIS data integration is the #1 reason for LMS success or failure Proper data mapping and integration process • Where is Your Content? Content is #2 reason for LMS success or failure Organize Your Content and prepare for delivery Good blog on evaluating LMS solutions Field Guide to LMS selection QuestDirect.org
    11. 11. LMS Features • • • • • • • • • • • • Publication of course descriptions, learning paths, and calendars. Creation of class rosters and waiting lists Automatic enrollment and reminders for mandatory courses eLearning creation toolset (LCMS functionality) + compatible with 3rd Party courseware (SCORM compatible) Document management for course content Manager approval of content and course registrations Virtual participation by the instructor and students, including chat & whiteboarding Interaction through instant messaging, email, and discussion forums Quiz, exam, and certification creation, scoring, and tracking Student course evaluation Integration with HR system for tracking performance Reporting and Analytics QuestDirect.org
    12. 12. LMS Evaluation Checklist • • • • • • • • • • • • • Features Sample RFP Usability Browser and Mobile Device Access Social Component (Forums) Market Strength (Corporate/Education) Content Creation / Standards (SCORM, etc.) License Model Hosting Integration with HR and other Enterprise systems Technology (Language / Source / Platform) Security Support Price ($11-$18 per month per employee for hosted solution) QuestDirect.org
    13. 13. The Big Five QuestDirect.org
    14. 14. Live Demo of at City of Olathe, KS QuestDirect.org
    15. 15. QuestDirect.org
    16. 16. QuestDirect.org
    17. 17. QuestDirect.org
    18. 18. QuestDirect.org
    19. 19. QuestDirect.org
    20. 20. QuestDirect.org
    21. 21. VILT – Virtual Instructor-Led Training QuestDirect.org
    22. 22. VILT – Virtual Instructor-Led Training A conversation with a GoToTraining rep: Andy: Can the instructor see what each student is doing on their screen, without turning control over to each student? Saul: The screen sharing is only one person at a time. Andy: So, does everyone have to see the student's screen—the one the instructor is seeing? Saul: Yes, that is correct everyone would see the student‘s screen. QuestDirect.org
    23. 23. VILT—Overview  Instructor-led, utilizing our ‗virtual classroom‘  1/2 day format: 4 hours/day (10 am - 2 pm ET)  Dual monitors: Instructor's screen on one and your classroom session on the other, side by side.  Audio: You still have the same interaction with the instructor as well as the other students.  On-line 'mood indicators‘--raise your hand, or request the instructor to slow down, or indicate ―ready to move on‖.  Visibility of the entire class: The instructor can see all of the students' monitors, and can easily drill down to take control of any student's monitor to demonstrate a concept or help the student troubleshoot a problem. QuestDirect.org
    24. 24. Dynamic Messages are created easily and can be waiting each morning as the students login to the virtual environment. QuestDirect.org
    25. 25. As the instructor is leading the class in an exercise, note the public chat window and list of participants along the side. The students view the instructor‘s monitor on a second monitor, making it easy to follow along with their own session. QuestDirect.org
    26. 26. A view of a student‘s monitors. Often from the comfort of their homes, students work with side by side monitors so they can see what the instructor is doing on one while they follow the keystrokes on their own. QuestDirect.org
    27. 27. Mood Indicators. Without using audio, the instructor can ask the class a question and they can respond with a mood indicator. In this case, ―Is everyone finished? If you‘re good to go, give me a thumbs up!‖ QuestDirect.org
    28. 28. ‗Thumbnails‘ give the instructor visibility to all the student monitors. The instructor has several control options in order to increase the size of a particular thumbnail. QuestDirect.org
    29. 29. Instructor Control Options: While focused on a student‘s ‗thumbnail‘, the instructor can ―View Live‖ which increases the thumbnail to full screen. Or they can take control of the student‘s machine and even demo a student‘s machine to the rest of the class. No more playing solitaire during class time, or checking your email!! QuestDirect.org
    30. 30. Private chats: In addition to public chats which are visible to all, private chats can take place between the instructor and student. QuestDirect.org
    31. 31. Time for a break! A timer can be set counting down the minutes until class resumes. QuestDirect.org
    32. 32. ―Different from classroom training, but overall very effective. Actually I prefer this. I didn‘t get ‘burned out‘ trying to absorb 8 hours of information.‖ ―The virtual class setting is perfect for my training needs. The half day sessions allow me to still meet the needs of our users. This is important for us since I am a one man shop.‖ ―The remote 1/2 day format worked very well for me. Between budget cutbacks and reduced staff, traveling for training is ‗virtually‘ impossible.‖ ―I prefer the online experience. When it‘s a whole day my mind is spinning by the end of the day. While a half day gives you the opportunity to digest what you just went over before moving onto new material.‖ QuestDirect.org
    33. 33. Mobile Learning QuestDirect.org
    34. 34. Mobile Learning Key drivers: more employees expected to be hired employee learning time is at a premium training facilities are stretched Good candidates: forced periods of being idle—such as pharma reps road warriors onsite service reps Good topics: soft skills—sales, compliance, leadership hard skills—product knowledge What about software knowledge? QuestDirect.org “We measured the results from a test of mobile learning for our salespeople, and saw an 8%-11% improvement, compared to conference calls.”
    35. 35. Mobile Learning: Technical Considerations Must ‗fit‘ on multiple devices/multiple screen sizes BostonGlobe.com – Adaptive/Responsive Design – content adapts to screen size http://upstatement.com/blog/2012/01/how-toapproach-a-responsive-design/ QuestDirect.org
    36. 36. End User Support Options Enterprise Performance Support Software (EPSS) Standalone eLearning Screen Capture Videos QuestDirect.org
    37. 37. Electronic Performance Support Systems (EPSS) ―A system that provides electronic task guidance and support to the user at the moment of need.‖ Commonly confused with Learning Management Systems (LMS), Learning Content Management Systems (LCMS), course authoring tools, eLearning tools, user assistance tools, screen capture tools, simulation tools, etc. QuestDirect.org
    38. 38. The number one success factor Achieving Enterprise Software Success 2009; Neochange, SandHill Group, Technology Services Industry Group QuestDirect.org
    39. 39. Requires a Blend EFFECTIVE USER ADOPTION • The right tool for the right purpose - no one tool does it all • Selection of tools should be based on excellence at their core mission Experiential Learning Knowledge Management & Social Learning NexLearn, Skillsoft Collaboration (Yammer, Jam, Jive) CMS (Sharepoint, Documentum, etc.) LMS (Taleo, CSOD, SumTotal, etc.) LCMS (Xyleme, Outstart, etc.) Lectora, Articulate eLearning Captivate, Camtasia Software Simulation UPK, Epilogue Electronic Performance Support QuestDirect.org
    40. 40. Key EPSS Features • Capture any application • Quickly develop and deploy Electronic Performance Support content using an easy to learn authoring interface. • Single-source/Multiple Output – to speed content creation and facilitate content maintenance • One-click publishing into multiple formats (business process & procedures, screen flows, job aids, test scripts, simulations) and file types (HTML, PDF, PPT, and Word) • Includes content management functionality such as versioning, review/approval workflow, collaboration, search, and monitoring & reporting • Deliver web-based performance support and context-sensitive help directly from JDE and other end user applications QuestDirect.org
    41. 41. EPS Evaluation Criteria A good EPS system scores high on all three of these basic criteria: 1. End user access to Performance Support must be real-time, context sensitive, no more than 2 clicks 2. Content creation must be easy and fast - 80-90% faster than traditional tools 3. Includes tracking, monitoring and reporting - necessary for maintenance and sustainability Other considerations: • Solution Cost • Total Cost of Ownership • Risk • Usability • Scalability • Project Adoption and Collaboration QuestDirect.org
    42. 42. Screen Capture Videos aka Screencasting • Don‘t like to read? No problem! • Thin slicing QuestDirect.org
    43. 43. Screen Capture Videos A great way to document the ―how to‖ QuestDirect.org
    44. 44. $7000/5 authors $299/ea $499/ea $15/ea per year QuestDirect.org
    45. 45. Evaluation Criteria • Full motion video, or only capture clicks and data entry • Ease of editing • Edit/Add voiceover • Annotate with call outs • Import PowerPoint slides • Splice videos • Captioning/search capability • Uses webcam • File size/video length • Windows and Macs • Ease of use • Price • Create quizzes • Publish to LMS • SaaS or server QuestDirect.org
    46. 46. A peek ahead Gamification Micro Learning – 3 minutes or less Google Glass—heads up instructions as you do your work Social—‖Someone, somewhere, has solved this problem.‖ Flipped Learning QuestDirect.org
    47. 47. April 7-11, 2014 The Venetian and Sands Expo Center Las Vegas, Nevada QuestDirect.org/COLLABORATE Attend COLLABORATE 14 to hear high-level, strategic education for the JD Edwards audience. Register through Quest to receive exclusive JD Edwards updates, materials and networking events. Registration OPEN! Early Bird rates end February 12, 2014. QuestDirect.org
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