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Persistent and Flexible: Student staff hiring, training, and management

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Andrew Lyons
Andrew Lyons

This presentation summarizes processes in hiring, training, scheduling, and evaluating student workforce performance for the HelpDesk at the University at Albany's Information Technology Services-Client Support Services. I presented this at the 2012 ResNet Inc. Student Technology Conference.

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Persistent and Flexible: Student staff hiring, training, and management
Persistent and Flexible: Student staff hiring, training, and management
Persistent and Flexible: Student staff hiring, training, and management
Persistent and Flexible: Student staff hiring, training, and management
Persistent and Flexible: Student staff hiring, training, and management
Persistent and Flexible: Student staff hiring, training, and management
Persistent and Flexible: Student staff hiring, training, and management
Persistent and Flexible: Student staff hiring, training, and management
Persistent and Flexible: Student staff hiring, training, and management
Persistent and Flexible: Student staff hiring, training, and management
Persistent and Flexible: Student staff hiring, training, and management
Persistent and Flexible: Student staff hiring, training, and management

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