Information scientist with 11 years managing projects and live digital services in museums and public libraries. BSc Cybernetics & Control Engineering, MSc Information and Library Studies, chartered librarian, makes stuff… Joined the Victoria and Albert Museum in 2008. Currently Digital Content Delivery Manager, previously Senior Web Content Manager. Projects – large-scale website redesign, content programme management, self-issue services, automated telephone renewal systems, public access computer services, online information, game development, SMART cards, multi-authority procurement and digitisation projects, etc. Third post change in 4 years. 4 office moves in last 8 months. Luckily I love learning.
• Faster, smaller changes• Short planning cycles• Evidence-based change• Review and rationalisation of portfolio• Changing governance• Splitting content from delivery• Data driven model• Mobile first approach• A direction, not a destination
• Introduced responsive design• Initiated blog-fed newsfeeds (external hosting)• Launched calendar app• Migrated main CMS to the Cloud• Negotiated new digital governance model• Improved data process for collections• Restructured digital media department• Closed down 50+ legacy microsites• Closed down 100+ legacy interactives
• Improve What’s On display• Mobile map feature driven by collections data• Image migration• Close down old Drupal servers• Tackle video delivery• Digital Labels• Refresh Search the Collections• Develop content programme• Refresh home page and global navigation