ArupConsultingToolkitNov2015

Consulting Toolkit
A prospectus of UKMEA Consulting services

Contents
Acoustics4
Advanced Technology and Research 6
Airport Development 8
Building Performance and Systems 10
Business and Investor Advisory Services 12
City Economics 14
Cost Management 16
Digital18
Energy and Climate Change Consulting 20
Environmental Consulting 22
Fire Engineering 24
Landscape Architecture 26
Lighting Design 28
Masterplanning and Urban Design 30
Materials Consulting 32
Operations Consulting 34
Planning, Policy and Economics 36
Programme and Project Management 38
Product Design 40
Resilience, Security and Risk 42
Theatre and Venue Consulting 44
Transport Consulting 46
Consulting Organogram 48

Future uncertainties, from economic shifts
to climate change, are complicating the
business landscape. For organisations to
perform at their best, they need be agile in
responding to opportunities and challenges.
To make the right decisions, they require
relevant and informed insight into trends.
To succeed, they must use their resources wisely and respond to
risks and opportunities appropriately.
By integrating our technical, design and management consulting
expertise, Arup provides insightful advice and design pragmatic
solutions. We draw on our breadth of technical and operational
expertise todevelop a clear understanding of the issues and
complexities within our clients’ businesses and have the focus
and drive to deliver results.
Arup’s Consulting group comprises of 22 teams working
across management consulting, planning and technology. The
capability is shaped by our engineering heritage and informed
by our diverse skills and experiences. Our teams comprise of
experienced consultants with backgrounds in infrastructure,
organisational change, business transformation, urban planning,
market research, investment banking and accounting.
We focus on delivering breakthrough solutions at the critical
point where our client’s assets and infrastructure initiatives
connect with their business and people issues. Our team bridges
both worlds, combining strategic and commercial acumen with
specialised technical advice.
Foreword
Jerome Frost, Leader of UKMEA Consulting, Arup

4 5
Services
Architectural acoustics
Auralisation and sound
visualisation
Building planning
Environmental design and
noise impact assessment
Measurement and modelling
Mechanical service noise and
vibration control
Noise mapping
Room acoustics
Road and rail system design
Service leader
Ian Knowles
UK Acoustics Leader
Acoustics
Helping clients achieve their acoustical aspirations, from
creating concert halls with beautiful sound to reducing
the impact of airport noise.
We offer an international design service, providing a full range of
architectural, building, transport and environmental acoustic solutions,
in addition to sound and audio visual systems design. Our breadth of
skills and experience enables us to offer advice from conception and
masterplanning, through planning application, design, construction,
testing and commissioning.
In 2003, we launched SoundLab, an innovative, purpose-built listening
environment which allows clients and designers to listen to existing acoustic
spaces, as well as those that are being designed. SoundLab helps us give
stakeholders a more accurate understanding of environmental noise impacts
for planned developments. That insight, together with our experience in
managing noise and vibration issues, helps us resolve potential hurdles at
planning stage, win acceptance and secure consents.
Our leaders are internationally recognised in all aspects of acoustic
consulting and in the acoustic design of performing arts buildings and
railways. We understand that acoustic excellence is fundamental to
performing arts projects and profoundly influences the design. To that end,
we deliver value for clients when providing early strategic advice to a project.
Case studies
Stormen Kulturkvartalet
Situated above the Arctic Circle
in the Norwegian city of Bodø,
Stormen is one of the world’s first
fully-convertible multi-purpose
auditoria. Stormen is able to host
complex theatre shows with a
proscenium stage, a full flytower of
international standard and variable-
sized orchestra pit. It can also fully
transform its interior structure to
deliver world-class symphony
concerts in a traditional shoe box
hall. The transformation from a
concert hall to a proscenium theatre
takes little more than an hour.
HS2 Ltd Auralisation
As part of Arup’s work on HS2, the
Arup SoundLab was used to allow
people to hear first-hand what the
high speed trains could sound like
in different locations along the
proposed route, for the first time
on any infrastructure project. The
sophisticated purpose built acoustic
facility has also allowed the project
to test the effect of different design
options such as the inclusion of
noise reduction measures and the
latest train technology including
aerodynamic noise control.
Construction Noise Monitoring
To reduce the risk of noise
complaints from the construction
site at Milton Court, Arup’s
acoustics team provided an
innovative noise monitoring
system. This system included a
live screen that was installed in the
construction site office and also
accessible from mobile devices.
This screen displayed, in real time,
information on the site’s noise. It
included various alarm levels that
triggered when noise limits were
close to being exceeded. A daily
automatic noise report was emailed
to stakeholders.
Clients include
BBC
BAA
British Land
Cambridge University
Department for Education and
Science
Highways Agency
HS2 Ltd
“I haven’t enjoyed playing anywhere as
much for a long time. The feeling on stage
is close to perfect, with that beautiful warm
wood all around and the dimensions are
just right; spacious but still intimate. The
acoustics are just fantastic – one can hear
a pin drop and comfortably explore the
extremes of dynamics.”
Daniel Rowland
Brodsky Quartet, on the concert hall of the Colyer Fergusson Building

6 7
Services
Automotive and transport
systems engineering
Blast and impact engineering
Climate change consulting
Existing and movable
structures consulting
Fluid dynamics
Nuclear packaging and
transportation
Offshore engineering
Software development
and support
Vibration engineering
Service leader
Peter Young
Advanced Technology and
Research Leader
Advanced Technology and Research
Specialising in the development of inventive, practical
and cost-effective solutions to complex engineering
problems whilst creating exceptional value for clients.
Arup’s Advanced Technology and Research (AT+R) group offers specialist
design and engineering services for the built environment. We work for a
range of clients in the buildings, bridges, civil engineering, automotive,
railway, nuclear energy, petrochemical and power generation sectors.
Multidisciplinary teams work collaboratively on projects, generating value
through developing and applying innovative concepts, alternative design
strategies and advanced numerical optimisation techniques. Including world
class experts in their field, our staff are of the highest technical calibre,
enabling us to provide a centre for expertise, research and innovation; an
important role in the technical leadership of Arup.
Approximately half of our work is for Arup’s Buildings and Infrastructure
Practices, where our skills and experience help our colleagues differentiate
Arup from its competitors, using advanced numerical methods and ‘first
principle’ approaches to find unique engineering solutions.
The rest of our work is for a diverse range of external clients. These projects
keep us technically sharp, aware of the challenges and close to the end users
- helping us understand their needs, significant technological trends and
opportunities for further service development.
Case studies
Singapore Sports Hub
Arup’s movable structure engineers
were instrumental in developing
the retractable roof architectural
concept for this state-of-the-art
stadium. Our wind engineers,
building physicists and materials
technologists worked together on
the design, using materials expertise
and stress analysis to understand the
fixed roof fatigue, bowl cooling and
deployable systems. Our specialist
advice and design allowed the whole
lower seating tier to be rapidly
reconfigured from athletics to
football mode.
High Roller Observation Wheel,
Las Vegas
Providing early strategic and
concept design advice, AT+R helped
the client procure this project. We
engineered the distinctive wheel
cabins, main bearings and drive
system of this record breaking
observation wheel, using 3D stress
analysis to optimise the innovative
single rim design. We applied
materials expertise to procure tightly
curved glass and manage humidity
between the insulating panes, whilst
wind dynamics analysis and thermal
simulation of the cabin helped
enhance passenger comfort.
Midland Goods Shed, London
Our knowledge of historic structures
enabled the redevelopment and
refurbishment of this Grade II listed
building. Within a constrained site we
designed strengthening intervention,
repair and new structures to integrate
with the existing. This has allowed
for a sensitive restoration and
conversion of this Victorian structure,
creating a revitalised, multi-use
commercial space. The regeneration
of the Midland Goods Shed has
created an innovative new focal
point for King’s Cross, whilst
retaining the building’s heritage
and cultural identity.
Clients include
Jaguar Land Rover
Leicester City Football Club
Husky Energy
Marks Spencer
Milton Keynes Council
RSSB
RWE Innogy
Transport Systems Catapult
The University of Manchester
Waste Resources Action
Programme (WRAP)
“The Arup team has a good depth
of technical expertise... the quality
of work is always very high and
delivered on time.”
Thomas Wewer
Civil Project Engineer, RWE Innogy

8 9
Services
Air traffic demand and
capacity analysis
Airfield planning
Airfield and terminal simulation
Airport logistics
Airport masterplanning
Baggage handling systems
planning and design
Concept of airport operations
Technical review and due
diligence
Terminal and facility planning
Service leader
Gurjit Wood
Airport Development
Service Leader
Airport Development
Through our close collaboration with clients and our
understanding of the complexities of the aviation
industry, we provide holistic solutions that address
a wide range of stakeholder requirements.
Airport development is an aviation focussed team of specialists across
multiple disciplines that understand the strategic, planning and development
aspects of airports, including airport planning and baggage systems.
Our airport planners and baggage specialists work with clients to solve
today’s demands and to anticipate future needs. We develop creative
planning, baggage and operational solutions that balance traffic growth,
evolving airline and airport strategies, commercial demands, emerging
regulatory policy and competing requirements. Our team provides the
professional skills needed to define the strategic development, business
and operational requirements for new airport facilities. This is as well as
updating existing facilities and optimising the capacity of existing assets
including airfields, terminals and baggage systems.
We provide pragmatic solutions, delivering projects that are affordable,
buildable, and operationally efficient, often delivered and implemented
in a capacity constrained, operational environment. Whether working
for regional airports, or the world’s largest hubs, we apply the same
high calibre of analysis, creativity and strategic thinking, focused on
understanding and serving the client’s needs.
Case studies
Copenhagen Airport
Arup’s Airport Development team
was awarded the contract for
developing Copenhagen Airport’s
Long Term Capacity Plan (LTCP).
The scope for the LTCP project was
to develop a terminal and airfield
masterplan for the airport to grow to
38.5 million passengers per annum
by 2035. Arup has developed a range
of expansion options to address
anticipated capacity shortfalls
covering landside, terminal and
airside facilities. Through a rigorous
process of option evaluation and
stakeholder engagement a preferred
airport-wide development strategy
has been agreed.
Heathrow Airport
Arup is Heathrow Airport’s
baggage programme designers for
Q6 (2014-2019), responsible for
the design of all baggage project
solutions. Beyond designing the
schemes, Arup’s role then moves
into one of a concept guardian;
reviewing technical queries and
managing the concession requests
as technical support to the Heathrow
project manager. Our work is
being delivered successfully in
a transformational period for
Heathrow which has included the
opening of Terminal 2 and the
subsequent closure of the airport’s
Terminal 1.
Istanbul New Airport
Since the airport’s inception, Arup
has provided masterplanning
services for the future six runway,
two terminal, 150 million passenger
per annum airport. This includes
the planning of all airfield elements
including runway and taxiway
geometry and stand planning.
Our team also developed the
passenger terminal programme of
requirements, undertaken dynamic
simulation modelling of passengers
flows and aircraft movements,
planning of support facilities,
and airside and landside road
network planning. The studies are
underpinned by the development
and evaluation of robust masterplan,
airfield and terminal options based
on a sound concept of operations.
Clients include
Aberdeen International Airport
ACSA - Johannesburg Airport
Dubai Airports
Dublin Airport Authority
European Investment Bank
Gatwick Airport Limited
Heathrow Airport Limited
Manchester Airports Group
Vienna International Airport
Vinci Airports
“Arup services to date have been provided
in a timely and professional manner, and we
have no hesitation in recommending them to
other clients for similar projects”
Richard Meredith
Chief Development Officer, Istanbul New Airport
“I have been impressed by the breadth of the
baggage experience at Arup and the energy
that they have brought to the airport”
Ian Reynolds
Senior Baggage Project Manager, Heathrow Airport Limited

10 11
Services
BMS and controls
Building performance evaluation
Carbon reduction and energy
management
Commissioning soft landings
CRC advice
ESOS evaluation
Metering and monitoring
Occupant satisfaction
Post occupancy evaluation
Systems integration
Service leader
Darren Wright
Building Performance and
Systems Leader
Building Performance and Systems
Helping optimise the performance of buildings to ensure
they perform as efficiently and effectively as they were
designed to do.
Better performing buildings mean better performing organisations. Happy,
healthy and comfortable occupants are the litmus of the building’s success
and the business which it serves. As such, we give equal emphasis to
building performance for both the technical and human aspects to deliver
a balanced outcome. Our services span the lifecycle of the building from
concept through construction, operation and feedback which enables
continuous improvement.
Our wide-ranging expertise along with a deep understanding of the
mechanism of rating buildings, such as DEC, LEED and BREEAM,
significantly improve performance – giving you more value for your
investment. Ensuring occupant satisfaction and wellbeing can be derived
using our state-of-the-art methodology to carry out feedback studies of
occupants in buildings worldwide. Studies are benchmarked against a
database of more than 850 buildings. Lessons are learnt and new and
refurbished buildings become part of a continual cycle to improvement.
Clients such as The Crown Estate, Adidas and Procter Gamble rely on
our building performance expertise to enhance their facilities around the
world. In the UK, we are also helping clients to meet increasingly tough
legislation such as the Carbon Reduction Commitment.
Case studies
Derwent London
The Arup Appraise service was
applied to three principal buildings
in Derwent’s portfolio, indicating
opportunities for the improvement
of building performance. Arup
recommended implementation of
automatic metering linked into
effective energy management
procedures. This resulted in refining
the controls of major plant items
to just essential use and better
management of low energy use.
The client has seen significant
operational cost savings during
the first phase of the project with
generic solutions that can be
extended to other buildings in
their portfolio.
Ofgem (No 9 Millbank)
Built in 1929, this Grade II listed
building is constructed with solid
stone faced walls, steel frames
and concrete pot floors. Arup
carried out a building performance
evaluation which identified
measures to reduce energy, carbon
and cost. Recommendations were
taken through to specification,
implementation of the remedial
works and validation following
completion. The outcome has been
a 20% reduction in electricity use,
50% reduction in gas use and 30%
reduction in emissions, leading
to a commendation in the CIBSE
Building Performance Awards.
.
The Crown Estate
Since 2012, Arup has developed a
carbon and sustainability strategy
for the The Crown Estate’s (CE)
urban business. The strategy
covers both existing properties
and new developments. We have
implemented a sustainability
reporting framework that has been
rolled out across all developments
and refurbishments since April 2015
and will help maximise all future
operational developments. Within
the second year, the programme,
which covers the CE’s London
portfolio is forecast to deliver
carbon reductions of 460t CO2 per
annum and will reduce operational
costs by £130,000.
Clients include
BAA
Crown Estate
Grosvenor Estates
Skanska
Standard Chartered Bank
Technology Strategy Board
University of East Anglia
“Arup has been working with Ofgem for the
last five years and in this time Ofgem’s DEC
rating has dropped from a G-165 down to a
D-79. This reduction has been in no small
part due to Arup looking at our building
processes and advising us on strategies.”
Paul Nixon, Internal Environment Manager
Ofgem

12 13
Services
Corporate Finance
Due Diligence
Strategy and Economics
Service leader
Craig Forrest
UKMEA Business and
Investor Advisory
Services Leader
Business and Investor Advisory Services
Enabling and supporting successful investment in
infrastructure and urban environments.
As global leaders in technical and commercial due diligence across all
infrastructure asset classes, Arup’s business and investor advisory specialists
go the extra mile to translate issues into financial analysis and clear
recommendations. This enables our clients to fully evaluate investment
opportunities; creating a competitive edge for investors and delivery certainty
for asset owners. To support the optimisation of asset performance, we bring
together global transaction knowledge to benchmark asset management and
operational performance, determining appropriate improvement and project
delivery strategies.
Arup’s advisory track record spans a variety of global sectors including
energy and utilities, social infrastructure, transport and property. A deep
understanding of policy and regulatory issues, industry knowledge and
technical expertise allows us to future proof projects, programmes and
businesses against risks and challenges. Our corporate financiers provide
global financial advisory services on project finance, public-private
partnerships (PPP) and infrastructure merger and acquisition (MA)
transactions. Through this, buyers make informed investments and investors
are able to transform the performance of existing assets. Globally, our
Business and Investor Advisory Services team has advised on over
$60bn of successful transactions since 2009.
Case studies
Eurostar Acquisition
Arup provided commercial
and technical due diligence to
Caisse de depot et placement du
Quebec (CDPQ) and the Hermes
Infrastructure consortium on their
successful acquisition of the UK
government’s 40% stake in Eurostar
for GBP 581.1m. Our scope of
work included a commercial review
with the preparation of a sponsors
case including market overview,
demand forecast, yield assessment
and revenue projections; a technical
review including a review of the
rolling stock capital expenditure
programme; and a contractual
review, including a detailed non-
legal review of agreements and
lifecycle requirements.
Offshore Transmissions Owners
Tender Round Three
Arup is the lead financial advisor
to a 50:50 Joint Venture (JV) made
up of 3i and Mitsubishi Corporation
on the offshore transmission
owners (OFTOs) tender round
three (TR3) projects being tendered
by Ofgem. Our scope of works
includes financial structuring based
on a range of different solutions
including project bonds and private
placements, fund raising (c.£360m
of debt finance raised), development
of a complex financial model and
advising on bid strategy. Arup is
also providing bid management
services to the consortium on
this project.
Dong Energy
Arup provided Commercial
Technical Due Diligence (CDD) on
DONG Energy’s exploration and
prodution (EP), wind, thermal, and
connectors and measurers (CM)
businesses. Arup’s work informed
the basis of the total valuation of
DONG’s separate business assets.
We reviewed individual business
plans and utilised information from
a virtual data room to develop a
risk based approach as to which
assets and issues required detailed
review. Each business aspect was
assessed individually and included
a review of asset condition, the
capital expenditure program,
the financial model and the
decommissioning program.
Clients include
3i
Abu Dhabi Investment Authority
Barclays Infrastructure Fund
Goldman Sachs
Macquarie
Marubeni
Mitsui
Morgan Stanley
The Office of Rail Regulation
Standard Bank
“Arup’s responsiveness to problems or
issues that occurred during the project was
instantaneous, often anticipating problems
before they became apparent and solving
them before we knew. Their reports were
articulate and insightful, always on point.
Overall, they were absolutely outstanding;
among the best in the country.”
Leroy Saage
Deputy Director of Capital Projects at SFCTA

14 15
Services
Business plans and operating
plans
Ex-ante and ex-post economic
appraisal
Funding and financial modelling
Green-book business case
appraisals
Infrastructure plans
Project feasibility assessments
Regeneration strategies
Value for money and
efficiency reviews
Service leaders
Alexander Jan
Director, City Economics
Joanna Rowelle
Director, City Economics
City Economics
We help clients meet the challenges and opportunities
presented in complex city environments. By integrating
economics, business strategy, financial analysis and
policy advice, we aim to support the development,
regeneration and transformation of our urban spaces.
Cities are engines for economic growth and drive prosperity across the
world, 70% of the world’s population will be living in urban areas by
2050. We aim to engage with cities as a driving force for development
and progress, whilst at the same time ensuring cities grow as liveable,
sustainable spaces where people and business can thrive.
City Economics enjoys an unparalleled breadth of project experience with
diverse private and public sector clients. We engage stakeholders from
the earliest stages of economics planning and project inception through to
delivery, implementation and operation. Our expertise blends economics,
policy and regulation advice as well as financing and funding expertise.
Core to our approach is our ability to develop tools and approaches to
justify funding for projects and realise investment potential. Through
collaboration with agencies and businesses involved in front line delivery,
we help to ensure desired outcomes. Arup’s in-house technical and financial
expertise in comprehensive disciplines exists across the built environment.
Case studies
London Infrastructure Plan 2050
The Greater London Authority
(GLA) put together a London
Infrastructure Plan setting out the
capital’s strategic infrastructure
investment requirements for
2050. Arup was commissioned
to produce an evidence base for
the infrastructure plan. Our study
examined projects identified to date
and recommended any additions and
deletions, as well as appraising the
costs and benefits of each project.
We advised the GLA on how
projects could be best packaged to
optimise ordering, timing and value
for money. By reviewing financing
and funding options we identified
synergies and financing models that
could offer best value to the GLA.
Kings Cross (Central)
Regeneration
We worked with the Argent team to
develop the regeneration strategy,
infrastructure plan and the planning
application strategy. The mixed
use project, located adjacent to
Kings Cross and St Pancras stations
includes 4,000 new homes and
retail and office development, as
well as the new Central St Martins
art school. Through a wide ranging
review involving data analysis,
stakeholder engagement and a
review of planning arrangements,
we helped inform understanding
of the key success drivers for
the scheme. By supporting a
renegotiation of the section 106
planning agreement, we ensured the
client was well placed to maximise
regeneration impact in the future.
Santos Port Redevelopment
Viability Study
Supported by funding from the
World Bank, the City of Santos
commissioned Arup to complete an
in-depth study into the regeneration
of the Valongo Waterfront. This
1.2km area between the waterfront
and Santos’ historic centre was
seen as crucial to significantly
boosting the local economy through
tourism and attracting business.
Our team provided economic
feasibility analysis on the delivery
of the development via a public and
private concession. The analysis
resulted in the creation of a public
and private concession framework
that has been used to invite bids
from private developers.
Clients include
Argent
Energy Technologies Institute
Gatwick Airport
Greater London Authority
Green Investment Bank
inmidtown
Siemens
“Arup’s advice on the impact of Crossrail
for our business improvement district
inmidtown was invaluable. It was
instrumental in shaping debate on the
future of central London. Arup demonstrated
flexibility, open-mindedness and a willingness
to go the extra mile. It was a real pleasure
to work with them”
Tass Mavrogordato
Chief Executive, inmidtown business improvement district, London

16 17
Services
Audit and due diligence
Benchmarking and cost analysis
Cost planning and estimating
Claims resolution
Project and programme cost
management
Procurement and delivery
management
Risk and value management
Whole life costing
Service leader
Deirdre Chapman
Director
Cost Management
Helping clients achieve improved value for money by
providing a high quality, focused service through the full
project lifecycle; from initial strategy development to
project and programme delivery.
Arup’s cost management team provides the range of construction cost
management services you would expect of any leading international
consultancy. As part of a multi-disciplinary design consultancy, our people
have a wide range of experience and in-depth technical knowledge aligned
to Arup’s traditional business sectors.
We work across the industry in almost all markets and sectors, with services
including strategic procurement advice, cost planning and estimating,
project and programme cost management, specialist technical services such
as building performance and embodied carbon evaluation and consultancy
services such as risk and value management, audit and due diligence.
This is reflected in our client base which comprises multinational
corporations such as Coca-Cola Enterprises, institutions including Legal
General and PwC, and a range of infrastructure clients including Network
Rail, Yorkshire Water and National Grid. The scope of our projects include
international business relocations, new headquarter facilities, signature
architect buildings, strategic planning and due diligence and expert advice
in specialisms such as procurement and supply chain management.
Case studies
Guy’s Tower, Guy’s and St
Thomas’ Hospital
Arup produced initial feasibility
stage estimates and risk analysis to
provide the client board with a high
level of assurance and provided
robust cost data to support the
project business case. Arup has
continued to provide the full scope
of post contract cost management
functions. We provided a full
multi-disciplinary team including
project management, contract
administration, cost management,
CDMC and all aspects of design.
National Grid Cost
Estimating Hub
National Grid identified that to meet
the requirements of the new price
control methodology, a greater focus
was needed on cost awareness within
the organisation. They engaged our
cost management team to establish
estimating capability within NG
capital delivery. Arup’s independence
was a key factor in enabling NG to
demonstrate fair and honourable
dealings across the contractor supply
chain. In one year, over 200 estimates
have been prepared for electrical
substation and overhead line projects,
an average output of 3-4 estimates
per week.
Garden Bridge
The Garden Bridge is a unique
new pedestrian crossing over
the River Thames in the heart of
London. The bridge incorporates
an extensive garden requiring an
innovative approach to bridge
design and engineering. Building
on our experience of bridge projects
(including the Millennium Bridge),
our Cost Management team has
worked within a multidisciplinary
Arup team to provide a range of
commercial services to TfL. This
has supported the £150m project as
it progressed to submission of the
planning application.
Clients include
Legal and General
National Grid
Office of Rail Regulation
Proctor Gamble
Transport for London
“Throughout their involvement Arup have
been extremely proactive and supportive,
and are a highly valued partner.”
David Birch
Head Head of Project Controls, Capital Delivery, National Grid

18 19
Services
Data analytics, visualisation,
modelling
Digital innovation services
ICT/AV infrastructure design
and engineering
Integrated technology
programme management
IT operations and project
management
Masterplanning
Systems architecture, design
and assurance
Service leader
Volker Buscher
UKMEA Digital Leader
Digital
The Digital consultant of choice in the built
environment. We enable clients to use technology
to realise new opportunities, improve efficiency and
manage risk effectively.
At Arup we believe that when harnessed correctly, technology has the
power to create smarter approaches to shape a better world. Arup’s
Digital consultancy business is a global group of technology consultants
who combine a deep understanding of the digital environment and
market expertise to offer world-class advisory services and solutions
for our clients. Our consulting services allow clients from businesses
to government to solve complex technology challenges that arise from
projects and span from strategy, design, insight and operations.
Our independence allows us to look for the appropriate technology
solution based upon our clients’ needs. Our global experience benefits
our clients through cross market and cross country lessons learnt and
detailed knowledge of the most challenging problems our clients face.
We understand that the deployment of a solution will only be successful
if the business it is deployed in understands the benefits gained and is
engaged and bought in the process. Our knowledge and skills integrate
the user and the solution, linking the processes they follow with the
technology deployed in the physical or virtual environment.
We are the digital consultant of choice in the built environment.
Case studies
Heathrow Baggage IT Programme
Arup has been working with
Heathrow to support their key focus
on operational performance and asset
replacement from 2014 through to
2018. We were commissioned by
Heathrow to support their baggage IT
asset replacement programme. The
project involved the development and
creation of an enterprise architecture
for Heathrow baggage, establishing
an operational delivery model and
integrating the design and delivery
phases of the programme. Our work
will engage all stakeholders across
Heathrow, derive standardised
processes for future baggage projects,
align IT to baggage operations
and identify opportunities for
improving resilience, reducing
risk and reducing OPEX.
Sensing City – Christchurch, New
Zealand
Following the earthquakes of
2011-12, the city administration
of Christchurch, was faced with a
huge task of physically rebuilding
the city. With the support of Arup,
the Sensing City Trust has been
established to both create new
and aggregate existing data sets
providing an end-to-end, real time
view of how the city functions
utilising sensor-based internet of
things (IoT) technology. Access to
this information and the insights
created by combining previously
disparate data sets is assisting the
city’s recovery and stimulating
the creation of a new information-
based economy.
Croydon Dashboard - MCA
Award Winner for Innovation
Croydon embarked upon an Olympic-
scale £5.25 billion regeneration
programme of more than 20 major
schemes. Croydon London Borough
Council engaged our digital team to
create an online tool to provide all
stakeholders within the programme
with an understanding of all projects.
We gave Croydon London Borough
Council a tailor-made, online
dashboard tool to define and measure
the programme. This innovative,
web-based programme management
means that reliable, live information
is accessible on all 169 individual
projects. This user friendly tool
developed by us and accessible
to all, is helping to secure
Croydon’s transformation.
Clients include
C40 Cities Climate Leadership
Group
City of Bristol
Crossrail
Heathrow Airport
Google
HS2
London Legacy Development
Corporation
NATO
NATS
New South Wales Government
Olympic Development Authority
“Arup’s work is hugely innovative and
this award is thoroughly deserved. This
will pioneer how major urban regeneration
schemes are planned and delivered in
the future.”
Jo Negrini
Executive Director, London Borough of Croydon

20 21
Services
Capacity building, education
and facilitation
Climate change mitigation
resilience strategy
Commercialisation, procurement
and project delivery
Energy demand and technology
operation modelling
Energy efficiency design
Greenhouse gas emissions
analysis
Renewable low carbon
energy feasibility
Strategic energy advice
Operational Planning
Service leader
Paula Kirk
Energy and Climate Change
Consulting Leader
Energy and Climate Change Consulting
Helping public and private sector clients to design and
deliver practical strategies to overcome their future
energy and climate change challenges.
The Energy and Climate Change team was established in response
to growing challenges including the tackling of climate change, the
development of more efficient low-carbon energy systems and the necessity
to develop broader resource strategies that will enable urban areas to
improve quality of life in an increasingly resource strained world.
We demonstrate Arup’s capacity to deliver across the full service spectrum.
From high level policy development through technical design, financial
analysis, project delivery and operational optimisation, we work across
a vast range of interventions. This gives us a unique selling proposition
with government clients at all levels, as well as with larger corporates
and developer investors. Such clients all seek reassurance that consultants
who develop high level policy and innovative technical concepts, also
understand how to construct innovative solutions to high performance
standards of technical and commercial operation.
Our work is strengthened through collaborations with some of the leading
thinkers, advocates and drivers of transformation including the Rockefeller
Foundation and C40 Cities.
Case studies
C40 Cities Climate Leadership
Group (C40) Partnership
C40 is a network of the world’s
megacities committed to addressing
climate change. Since 2009,
Arup has worked with the C40 to
develop key pieces of strategic
research central to progressing
an understanding of how cities
contribute to global climate change
mitigation and adaption. This has
included the Climate Action in
Megacities series. Through this
partnership, Arup is helping city
authorities to understand how other
cities have successfully tackled
shared challenges and provide
them with the skills to undertake
suitable climate action that makes a
meaningful difference.
100 Resilient Cities (100RC)
Centennial Challenge
The Rockefeller Foundation (RF)
pioneered 100RC as part of their
Centennial Challenge to help
cities better prepare for, withstand
and recover from the shocks and
stresses they face. Arup is engaged
by the 100RC as strategic partners,
supporting 11 cities in the design
and development of City Resilience
Strategies. Building on the City
Resilience Framework, developed
by Arup for RF, we are supporting
each city to produce a bespoke
resilience strategy that includes a
full capacity assessment of their
assets and functions, as well as a
resilience vision and objectives.
Decentralised Energy Project
Delivery Unit (DEPDU)
This €3.3m programme, 90% of
which was funded by the European
Investment Bank supports the
Mayor of London’s commitment
to deliver 25% of London’s energy
supply through decentralised energy
by 2025. Arup was appointed by the
Mayor of London in 2011 to provide
technical, financial and commercial
assistance to London Boroughs to
develop and bring decentralised
energy (DE) projects to market. By
July 2015, our work has delivered
ten projects to the market with
a combined value of £93m. The
programme’s legacy pipeline of
opportunities for further DE projects
is now worth in excess of £200m.
Clients include
100 Resilient Cities
Bloomberg Philanthropies
C40 Cities
Rockefeller Foundation
Siemens
“Arup is a fantastic partner for us. They
have given us access to the best engineering,
planning and design expertise in the world
but, most importantly, Arup is a firm that
shares our commitment to tackling climate
change.”
Mark Watts
Executive Director, C40

22 23
Services
Air and water quality
Archeology and heritage
Carbon management
Corporate responsibility
Contaminated land
Ecology and biodiversity
Environmental and social
due diligence
Environmental impact
assessment
Health impact assessment
Lighting, noise and vibration
Water and resource
management
Service leader
Michael Bull
Global Environmental
Consulting Leader
Environmental Consulting
With sustainability at the heart of our business, we are
well placed to advise on all aspects, at all stages of
sustainable development.
Our holistic environmental and sustainability consulting service is integrated
globally with our engineering, design, planning and economics services.
With a world-wide team of specialists we offer services to develop policy,
manage projects, assess impacts, engage stakeholders, design and implement
creatively, gain regulatory approvals, report publicly, manage risk and control
costs. We focus on facilitating development while enhancing community and
natural resources.
We guide developers on the environmental and landscape components of
masterplanning projects, providing comprehensive sustainability strategies
and community health impact assessments, to help obtain development
consents for complex, high-profile projects. Our environmental impact
assessment (EIA) expertise has been recognised and awarded the EIA Quality
Mark by the Institute of Environmental Management and Assessment.
Our corporate responsibility work has expanded significantly and we provide
a wide range of sustainability, carbon and environmental management
services. We apply our skills across many sectors including renewable energy,
sustainable water infrastructure, high speed rail, sustainable aviation projects
and urban settlements.
Case studies
Ecology Masterplan for The
Crown Estate’s Wild West End
Arup is working with The Crown
Estate to establish a green corridor
across its London portfolio.
Benefits will include enhanced
biodiversity, improved air quality,
reduced heat island effect, increased
storm water retention and a more
visually attractive environment.
Our masterplan includes KPI
measurement including green space
established, as well as commercial
value and tenant satisfaction.
Arup helped to develop credibility
and support for the plan across
stakeholders. This work is based
on Arup’s Cities Alive – Rethinking
Green Infrastructure approach.
HS2 Ltd
The Arup environmental team
has been involved in multiple
projects on HS2, in particular as
Environmental Overview Consultant
providing guidance to all the other
consultancies on the project. This
required producing the scope and
methodology reports and over 100
technical notes detailing approaches
for specific environmental issues to
ensure consistency across the entire
assessment. In addition, Arup led the
consortium that undertook all route-
wide assessments for the project and
reviewed all the work produced by
others. We also produced a robust
and compliant Environmental
Statement for the West Midlands
Metropolitan Area.
Seychelles Strategic Masterplan
One of a number of international
multidisciplinary projects, Arup
has carried out the preparation
of the Seychelles Strategic
Masterplan. The project, led by
the Arup planning team, includes
the development of strategic
plans to guide governments to
the most optimal development
pathways which will protect and
enhance their country’s economic,
social and environmental needs.
The masterplan brought together
multiple disciplines including
planning, environmental and
infrastructure. The context
required flexibility and adaptability
to channel our environmental
knowledge into a new context.
Clients include
Argent
Bristol Water
British Land
Garden Bridge Trust
Environment Agency
HS2 Ltd
Yorkshire Water
“The team undertook the EIA for the Garden
Bridge in central London. The project was very
high profile and the programme was tight, but
the Arup team worked closely with the wider
project team, enhancing the environmental
credentials of the scheme design and delivering
a robust Environmental Statement. We forged
close working relationships which was critical
given the taxing programme.”
Neil Kedar
Head of Consents and Environment, Group Planning at TfL

24 25
Services
Construction fire safety
Evacuation modelling
Expert witness
Extreme events
Fire and life safety design
Fire and smoke modelling
Fire systems design
Post-fire consultancy
Research and development
Writing and developing codes
and standards
Service leader
Barbara Lane
Global Fire Engineering Leader
Fire Engineering
Enabling clients to discover what can be achieved
through imagination, passion and innovative fire
engineering service.
Fire engineering is a fundamental component of multidisciplinary design
in the built environment. Arup specialists work closely with clients to help
them define their goals and objectives. Our innovative solutions go beyond
compliance to include social, economic or environmental goals, as well as
protection of people, assets, reputation and operation.
Our service offering is based on engineering fundamentals, founded through
research and development. This allows us to innovate through extensive
knowledge of fire dynamics, human behaviour, structural behaviour and risk,
each essential to fire safety design in the built environment.
Fire engineering does not stop once the design is complete. Arup has a
long track record of providing practical advice during tender, construction,
commissioning and handover in order to maintain the quality and integrity
of the fire strategy into the operational stage of the building. Our strong links
with academia ensure we stay at the cutting edge of fire safety design.
Drawing on our global presence, we share knowledge, information and best
practice across sectors and geographies, ensuring we deliver efficient, cost-
effective results to our clients anywhere in the world.
Case studies
Sky Believe in Better Building
Sky’s new Believe in Better building
is an office and training facility with
a clear social idea based around
community focus, designed to
enhance the well being of the users.
Through informing architectural
design at an early stage, our fire
strategy promotes these principles
whilst ensuring compliance.
Our work included promoting
visual/mobility access between
spaces with no protected stairs or
escapes routes whilst reducing the
need for unnecessary fire rated
compartmentation and the treatment
of a large amount of timber. Arup’s
close partnership with the client
and contractors resulted in the
delivery of a unique workplace built
efficiently in half the time expected
for similar buildings.
Birmingham New Street Station
The refurbishment of Birmingham
New Street and the Pallasades
shopping mall is one of the largest
infrastructure projects in the UK
with an estimated construction
value of over £600 million. Arup
was appointed to provide a dynamic
fire strategy to enable the multiple
work packages to proceed in a
24 hour working environment;
creating management responses
and temporary fire safety solutions.
Arup allowed the shopping centre
to operate as normal during the
construction works program. Our
involvement has also provided
justification for continuous
construction works on platform
levels which would not otherwise
be allowed.
The Shard
Several parts of Arup collaborated
on the design of The Shard –
western Europe’s tallest tower. At
72 storeys, this unique building
houses a mixture of occupancies
such as office, public viewing
galleries, restaurants and residential
apartments. The fire strategy for
the building was based on phased
evacuation and the use of lifts as a
primary means of escape. Arup’s
design offered robust evacuation
and suppression strategies without
compromising the architectural
vision. Our involvement has been
critical in enabling a complicated
mix of uses to be housed in a
single building, utilising shared
escape routes in order to maximise
efficiency and net lettable area.
Clients include
Canary Wharf Contractors Ltd
Derwent London
Foster + Partners
Heathrow Airport Holdings
Limited
Live Nation
London Underground
Tate
Tesco
University College London
“Arup’s work was essential in providing
innovative and pioneering solutions to some
complex challenges on this tight city site...
their proactive attitude to problem solving...
was essential to achieving a smooth delivery...
and we would not hesitate to recommend
them for future projects.”
Matthew Lusty
Development Director, Stanhope

26 27
Services
Concept to delivery
Design strategy
Policy and planning
Site appraisal and assessment
Integrated place making
Landscape engineering,
masterplanning and project
management
Design guidelines and coding
Public stakeholder engagement
Project-wide BIM strategies
Service leader
Tom Armour
Landscape Architecture Leader
Landscape Architecture
Working with clients around the world, we deliver
enduring landscape design for people, cities and places.
We bring together Arup’s vast experience and technical
resources to deliver creative, sustainable and award-
winning landscape projects from concept to delivery.
We believe in an integrated approach to landscape design. Shaping the built
environment through seamless interdisciplinary working is the most creative
and effective way to address complex issues. Working with the extensive
consulting and technical resources of Arup, we identify design opportunities
for a wide range of clients on projects of all scales, contexts and geographies.
By combining creativity and imagination with rigorous knowledge of
technical delivery, we look to resolve complex problems whilst also
designing-in resilience to climate change and delivering long term benefits.
Our network of landscape teams in London, Birmingham, Brisbane, Bristol,
Cardiff, Dubai, Hong Kong, Leeds, Newcastle, Shanghai, Solihull and
Sydney tackle projects from inception and concept through to detailed
design, production information and implementation. Drawing on our
Cities Alive: Rethinking Green Infrastructure approach, our award-winning
Landscape Architecture business offers a full range of services either singly,
or as part of a team, drawing on the global Arup network of engineering
and multidisciplinary skills, experience and technical knowledge.
Case studies
The Garden Bridge, London The
Garden Bridge, London
Arup is providing a comprehensive
multidisciplinary team working
collaboratively with Heatherwick
Studio to create an inspiring new
pedestrian link in the heart of the
city and a catalyst for regeneration.
Our landscape architects are
carrying out the landscape design
coordination and hard landscape
design, working in tandem with Dan
Pearson Studio who are undertaking
the soft landscape design. The Arup
strategy will optimise the design
and construction of this beautiful
addition to London’s urban habitat
whilst minimising the impact on the
Thames from planning, construction
and navigation perspectives.
Impact of Crossrail on
the West End
Commissioned by New West End
Co. and working with Westminster
City Council and TfL, Arup
examined the West End’s public
realm strategy in preparation for
the arrival of Crossrail in 2018.
Adaptation is required to cope with
increased visitor numbers and to
maintain a world class environment
that supports economic growth. Our
study proposes a ‘weave’ framework
of scaled public realm interventions
and recommendations, leading to a
step change in the provision, quality,
modal priority and environmental
performance of the streets and
public space network ensuring the
area’s continued success.
Earls Court and West
Brompton Village
The site comprises a total area
of 7.4ha in a prestigious central
London location. Based on the
concept of ‘Four villages and a 21st
Century High street’, the vision
is to create more of what makes
London a great city by integrating
garden squares, mansion buildings
and an exciting new public park.
Arup is carrying out the landscape
engineering and hard landscape
design coordination, working
collaboratively with a selection of
internationally recognised garden
designers. The landscape proposals
seamlessly link a network of new
streets, avenues, squares and
beautiful parkland.
Clients include
British Land
Capital and Counties
Crown Estate
Dirwan of Oman
HS2 Ltd
London Legacy Development
Corporation
Thames Water
Qatari Diar
Victoria Business Improvement
District
“Arup contributed massively to the success
of the Olympic Park. The team stepped up
to the mark and went to enormous lengths
to make the park work.”
Phil Askew
Project Sponsor, Parklands Public Realm,
London Legacy Development Corporation
“Arup’s landscape architects designed and
supervised the delivery of an ecologically
diverse, multifunctional and visually
impressive new landscape for the railway.”
Rachel Starling
Environmental Manager HS1 Ltd.

28 29
Services
Architectural lighting design
Bridge, public realm and road
lighting design
Daylighting design
Daylight/sunlight study
Facade and landscape lighting
design
Lighting controls
Lighting master planning
Lighting visualisations
Light art installation design
Life support lighting design
Luminaire design
Service leader
Florence Lam
Global Lighting Design Leader
Lighting Design
In skilled hands, lighting becomes the fourth dimension
of architecture, integrating and enhancing other design
disciplines.
We offer a comprehensive lighting design service, from initial strategic
advice and concept development through to construction documents and
on-site support for all markets worldwide.
Lighting at Arup brings together art, science and technology. Our team
of designers create expressive, sustainable and award-winning concepts
with light.
We understand the interplay of structural form and lighting, and work with
architects and artists to provide authentic conceptual designs. Our technical
knowledge ensures that concepts become viable solutions.
Our extensive knowledge of how lighting affects people at work, at home,
at school and at play equips us to shape solutions that are as positive for
people as they are sustainable for the environment and for businesses.
We bring thoughtful approaches to lighting into masterplans to create
better places. This positively impacts our environments; creating more
liveable places for urban dwellers, whilst also considering how lighting
defines placemaking.
Case studies
Cities Alive - Rethinking the
Shades of Night
This thought leadership publication
looks at the role of light in
creating human-centred urban
night-time environments. The
report emphasises a more context-
sensitive design approach and a
holistic integration of lighting
infrastructure into the urban fabric.
It explores the future of cities at
night, analysing existing research
and future trends. The proposed
design approach goes beyond
lighting as a functional add-on,
but looks at how when considered
properly it can create vibrant,
prosperous, safe and inclusive
places for those who live, work
and play in cities – at all hours.
Glasgow School of Arts,
Reid Building
The Reid Building provides the
Glasgow School of Art (GSA) with
excellent new teaching and studio
facilities. Our lighting design team
worked closely with the architect to
deliver the specialist lighting design
and clear architectural vision. As
well as the electric lighting design,
we carried out studies to provide
technical support for the daylighting
design, which ultimately enabled the
finished building’s sculpted concrete
interior to work with the natural
light, providing remarkable studio
and workshop spaces. The project
won the 2014 Lux Award for the
Education Healthcare Project
of the Year.
Bentley Hero
The Bentley Hero Light project
aimed to transfer the rich heritage,
prestige and brand identity from
the luxury automobiles into the
purchasing experience. As the
focus of the new showroom, the
6m diameter Barrisol pendant is
suspended as a centrepiece directly
above the car below. This uniformly
lights the paint finish of the vehicle
below with high CRI LED light
sources and allows the direct
reflection of the paintwork to reveal
the form and character lines of the
car. Various lighting control options
detailed into the Hero Light allow
adjustability, important for tuning
the light in Bentley dealerships
around the globe.
Clients include
Al Jazeera
Argent
BBC
David Chipperfield
Derwent
Herzog de Meuron
Network Rail
Renzo Piano
Science Museum
Zaha Hadid
“Most lighting firms lean towards either
being technically or artistically inclined,
but not both. Arup demonstrates a thorough
knowledge of the technical aspects of
lighting design while maintaining a creative
approach.”
Antionne Chaaya
Partner, Renzo Piano Building Workshop

30 31
Services
City and area strategies
Cultural strategy
Design integration
Development frameworks
Feasibility studies
Governance and consultation
Masterplanning
Mobility, access and
transportation planning
Urban design
Service leader
Elad Eisenstein
UKMEA Urban Design Leader
Masterplanning Urban Design
Through innovative and collaborative design, we
deliver strategic urban solutions that create memorable
and lasting places based on flexibility and long-term
sustainability to generate value for future generations.
With a reputation for embracing today’s challenges and complex issues,
including energy, environmental excellence and long-term sustainability, we
deliver complex masterplans and strategies for diverse, high profile projects
across a wide variety of markets. We draw together the distinct issues that
must be considered when creating truly sustainable environments. These
include matters of land use, infrastructure management, economics, micro-
climate, community, ecology, hydrology and energy use.
Arup’s integrated urbanism methodology offers a unique service, balancing
technical reality and delivery with design vision and value creation. Our
innovative model of urban development is designed to deliver quality, value,
to meet the challenges of climate change and resource depletion, and is a
major driver for future growth. Taking into account the complex relationships
between stakeholders, institutions, users, activities and impacts, we develop
integrated strategies and solutions that deliver clear and measurable positive
outcomes. Our clients range from major developers to media companies,
government agencies to investment and funding institutions; and our
approach provides them with a feasible, flexible and achievable roadmap
throughout the lifetime of a project, from concept to delivery.
Case studies
The Co-operative (NOMA)
Manchester
Known as the Northern Gateway
to Manchester, the masterplan for
this strategic 20-acre city-centre
site creates an inspiring European
benchmark for responsible and
sustainable development. The
unique vision has become a catalyst
for further investment, regeneration
and job creation in the area. The
competition-winning scheme
incorporates a range of innovative
strategies including a downgrade
and re-routing of the inner ring road
to facilitate sustainable means of
transport, contemporary extensions
and renovations of listed buildings,
as well as world-class and low-
carbon public realm.
High Road West Masterplan
Tottenham, London
The masterplan for High Road
West is set to become the guiding
strategy for wider regeneration in
the Tottenham area. It will deliver
between 900 and 2,500 new homes,
700 jobs, a new community hub,
leisure facilities, improved railway
station and a reinvigorated High
Road street. The masterplan sets
the context for the new Tottenham
Hotspurs Football Stadium
development and informs the wider
Tottenham Physical Development
Framework. It has been developed
around the area’s local character
providing a fine grain of workspaces,
community facilities, different types
of housing and open spaces.
City of Tshwane, Pretoria
South Africa
Arup’s vision, the “Tshwane Ripples
of Change” delivers an integrated,
sustainable development framework
that is underpinned by strong
understanding of the sheer complexity
of physical, economic and social
conditions within the Inner City. It
creates a development framework
that is accumulative in its nature.
The ‘ripple effect’starts with small
interventions – localised projects, that
are delivered in the short term and
will seed immediate change in the
Inner City. These will act as catalysts
for a much wider support system
and investment in the Inner City and
deliver wide community benefits and
long term growth.
Clients include
Homes Communities Agency
Land Securities
Lend Lease
Grosvenor
The Co-operative Group
London Borough of Haringey
Network Rail
Leeds City Council
City of Amsterdam
Urban Growth, NSW, Australia
“Arup is one of a handful of master
planners in the world uniquely qualified to
produce a holistic approach to masterplans,
sustainability, utilities, transportation and
the built form creating communities and
business spaces of outstanding quality and
vision. I have worked with the firm for more
than 25 years on many projects up to 200
hectares and find them creative, intellectually
bright and cost effective.”
Sir Stuart Lipton
Deputy Chairman of Chelsfield Partners LLP

32 33
Services
Design and design assistance
Due diligence inspection
and review
Durability and service life
appraisals and extension
Forensic and failure investigation
Material selection and
specification
Quality review of fabrication
and manufacturing
Research and applied science
Sustainable use of materials
Service leader
Graham Dodd
Materials Consulting Leader
Materials Consulting
Ensuring materials are used appropriately, enabling
clients to manage their costs, programme, and risk
and helping owners of existing assets understand and
solve problems.
Everything in the built environment relies on the use of materials. As a
consequence, the materials team enjoy the opportunity to work in virtually
every market that Arup work in, providing specialist advice. With experts
in concrete, metals, glass, stone, brick, timber and composites, we advise
at all stages of a project, from concept design through the full life-cycle.
Our specialists explore different combinations of materials, devise test
programmes and carry out design and field research. This is based on
knowledge from tried and tested processes, such as forming and fabricating
metals, using glass structurally in adventurous new ways, and selecting
more sustainable materials and processes to reduce environmental impacts.
We apply materials in novel and challenging ways, focussing on the
importance of context. For our clients this means enhanced choice, based
on optimised value and reduced risks. Our advice is truly independent and
based on the most appropriate solution for a given application.
We reduce risk and provide freedom of choice, particularly in the early
stages of a project. This enables our clients to design and build more
innovative, challenging and valuable projects. Our rigorous research
provides reassurance that the materials are used appropriately, aesthetically
and cost-effectively to produce a robust and durable solution.
Case studies
Bombay Sapphire Distillery
Working in close collaboration with
the building contractor and architect,
our materials and structural engineers
combined their expertise to design
and construct this state-of-the-art
distillery and visitor centre. Using
advanced numerical modelling and
simulation we guided and verified
the detailed design, allowing for
the circular ‘pleated’ structure of
the glasshouses and ‘flow-lines’.
Our materials experts advised on
the complex materials production
technology required to successfully
fulfil the architects’ vision.
Turnmill building
Providing materials expertise
for the new six storey, multi-use,
commercial building in Clerkenwell,
London, we helped define the brick
cladding and support strategy. The
special brick-faced precast lintel was
developed with the manufacturer
to ensure that the brickwork did
not compromise the thermal
performance of the glazing. Our
close relationship with the architect
and facade consultant resulted in
detailed plans and a fully developed
solution for the contractor, fulfilling
both the architects’ vision and the
clients expectation.
Sky Believe in Better building
In the first four storey all-timber
commercial office building in the
UK our timber experts ensured that
building efficiency was optimised.
The high tolerance lightweight
timber elements enabled significant
programme savings and created
a ‘beyond zero embodied carbon’
building. The integration
of rainwater harvesting and our
Soundscoop natural ventilation
system has resulted in an all-
encompassing and sustainable
working environment.
Clients include
Bracknell Forest Borough
Council
Canary Wharf Contractors Ltd
Clifford Chance
Eric Parry Architects
Highways Agency
HSBC Bank Ltd
Proctor Gamble
Stanhope Plc
Waste and Resources Action
Programme
“...you showed real determination to get
the job done in time, working through the
night to do so...”
David Cameron
Prime Minister, United Kingdom

34 35
Services
Design for operations
People factors in design
Logistics in assets
Asset management
Improving operational
performance
Process improvement
Supply chain logistics
Operational readiness
Transformational change
Leadership development
Organisational design
Knowledge management
Service leader
Stephen Pollard
UKMEA Operations
Consulting Leader
Operations Consulting
We develop ways of working that optimise the
operations of our clients’ businesses and projects.
To deliver this we focus on people, processes and
assets, implementing solutions that encompass
sustainability and innovation.
Our Operations Consulting team specialises in the interface between people,
processes and assets, working with clients to ensure that all three are aligned.
The team includes organisational psychologists, human behaviour specialists
and change experts who all enhance business performance through an
integrated approach that includes implementing change, developing people
and providing support for knowledge management. Our operational
performance specialists, including logistics and baggage handling experts,
assist clients with resource forecasting, capacity management, process
improvement and operational readiness. Benefits to clients often include
improved speed to market, increased reliability, lower costs, greater quality
of service and a motivated workforce.
Arup’s approach to operations consulting is based upon understanding and
bringing together people, processes and assets. We believe that it is only
through a detailed understanding of each of these areas and the relationships
between them that truly sustainable solutions can be delivered. We believe it
is our technical expertise in operations management, logistics and people
and organisational change that differentiates us.
Case studies
Transformational Change at
Dubai Airport
Dubai Airport appointed our
operations consulting team to
lead a number of transformational
change projects within the airport,
in order to improve operational
efficiency and process delivery to
maintain service levels and keep
up with demand. We redesigned
the organisation structure and
supported the delivery of staff
through the change and into their
new roles. We delivered workshops
to communicate the need for change
and the new structure. Partnering
with the training department, we
integrated a bespoke training and
development programme which
developed staff and introduced
them to new ways of working, new
processes and new technology.
Brize Norton
Arup was appointed by the Ministry
of Defence as a programme
development partner. Our task is to
help design and implement a new,
transformational operating model
for Royal Air Force Brize Norton.
As the primary air mobility base
for the British military, Brize has
over 7,000 people based there.
With no defined flight schedule,
we are focussing on the airport
workstream for the next three years.
Building upon our commercial
airport experience we are enhancing
the customer experience, from the
turnaround times to refreshments,
and influencing the future of the
UK’s air mobility, defence and
national security.
Highways England
Highways England engaged
with Arup to embed a positive
safety culture across the firm.
We developed a 5-step approach
to engagement ensuring all
stakeholders’ needs were
understood as well as their future
aspirations. One activity included
commissioning Derby University
to conduct a best-practice literature
review on safety culture and
conducting 10 interviews with
other organisations to identify
the latest trends. We adopted a
collaborative approach with the
client and suppliers to achieve
a successful outcome through
regular communications, providing
open feedback and focusing on
continuous improvement.
Clients include
Astra Zeneca
Deutsche Bank
East Midlands Leadership
Academy (NHS)
General Medical Council
Google
Heathrow Airport Ltd
Network Rail
Sellafield
The Crown Estate
“The solutions that Arup has provided for
Regent Street have not only been innovative
but have challenged the ways in which
a landlord can impact upon its tenants’
operations... we are now seeing real results
in vehicle reductions and better services for
our tenants.”
Peter Bourne, Public Realm Manager
The Crown Estate

36 37
Services
Consultation strategy, analysis
and management
Development consent orders
Planning applications and
consent
Planning research and evaluation
Planning policy including
evidence base studies
Regeneration frameworks and
areas studies
Socio-economic impact
assessments
Strategy, policy and performance
management and monitoring
Service leader
Chris Tunnell
Planning, Policy Economics
Service Leader
Planning, Policy and Economics
Going beyond traditional land use planning, our
approach is to provide a holistic service to meet the
aspirations and needs of developers, communities
and planning authorities.
Good planning is at the heart of establishing long-term environmental,
economic and social sustainability, delivering change in the built
environment and regenerating cities, towns and rural areas.
Experts in both place and space, our policy specialists advise central
government, key regeneration agencies, local planning authorities and
developers. We balance creativity with practical, robust, deliverable
solutions to optimise regeneration and shape policy.
Working with multidisciplinary teams we advise on all aspects of
development management: from advice on development proposals and
appropriate strategies for obtaining planning permission; submitting
planning applications and development consent orders, negotiating
consents and S106 agreements; and appeals and expert witness services.
Our skills allow us to optimise clients’ ability to achieve their objectives
and to shape the future. A profound understanding of existing policy also
allows us to influence and analyse future government and local authority
policy on behalf of developers.
Case studies
North London Heat and Power
Project
The facilities at Edmonton EcoPark,
a strategic waste site, are reaching
the end of their operational life
and need to be replaced. Arup
has supported the North London
Waste Authority in preparing
its Development Consent Order
application for redevelopment of the
site to provide a new heat network
enabled energy recovery facility
of around 70MWe and associated
development. Led by the Planning,
Policy and Economics team, Arup
has provided planning, design
coordination, environmental and
related services to bring forward
this application.
Seychelles Strategic Plan
Working with the Abu Dhabi
Urban Planning Council, Arup was
commissioned to produce a strategic
plan for the Seychelles, articulating
a clear vision and strategy for the
future of the islands up to 2040.
To support the development of
the plan, a comprehensive set of
baseline assessments and scenario
testing were undertaken. The
multidisciplinary project included
town planning, urban design,
environment consultancy, transport
planning, utilities and resilience.
Once adopted, the plan will
inform decision making,
development and investment,
providing clarity, direction and
confidence moving forward.
UK Central
The arrival of the HS2 high-speed
train line will create a once-in-a-
lifetime opportunity for Solihull.
Our team led a careful planning
process that developed an economic
strategy ensuring that Solihull
capitalises on the social and
economic opportunities presented
by HS2. Our plans are the result of
ongoing consultation and workshops
with the local community and have
already secured political support.
Our fully integrated urban plan
pre-empts the arrival of HS2 and all
of the benefits that will come with it.
Clients include
Department for Communities
and Local Government
Homes and Communities
Agency
National Grid
Network Rail
North London Waster Authority
Planning Advisory Service
“If this high level of performance continues
until the end of the contract, Arup will
almost certainly take the mantle of the
best planning consultant that we have
worked with”
Michael Hughes
Senior Associate Planner, Abu Dhabi Urban Planning Council

38 39
Programme and Project Management
Services
Portfolio management
Programme and project
management
Procurement advice and
contract administration
Stakeholder management
Estates strategy
Change management
Health and safety
Information management
Project planning and controls
Service leader
Julie Wood
Global Programme and Project
Management Leader
Taking a creative approach to portfolio, programme
and project management, developing bespoke tools,
delivering innovative solutions and connecting with our
global network of specialists to share the most current
thinking, skills and best practice for the benefit of our
clients and people.
We provide specialist services on a wide range of complex portfolios,
programmes and projects. Clients value our highly effective service which
combines the strength of a large multidisciplinary firm with the technical
skills, experience and personal qualities of our individuals. We further
differentiate our service by having experts in health and safety, planning
and logistics. We have a proven track record in successfully delivering
complex programme and project management services for diverse, high-
profile projects across a wide variety of markets. This includes both public
and private sector projects within cities, energy, transportation, water, and
science and industry.
As professional project managers, we draw on our diverse backgrounds,
which include design, construction, time and cost control, to drive
sustainable results that consistently save our clients time and money, and
minimise risk for both their projects and reputation. This allows us to lead
the project effectively; identifying the best solutions to client issues by
tailoring our approach, and forging partnerships with clients to understand
and achieve their aims.
Case studies
The Francis Crick Institute
This £600m project is a key example
of collaborative working within
Arup. We are providing project
management services, including
coordination of user groups,
specialist equipment procurement
strategy, contract administration as
well as building services, lighting,
logistics and security design for this
medical research centre. Drawing
on our multidisciplinary expertise,
we are also providing other client
advisory services including
accessibility, facilities management
and operations in order to add
further value to the client.
London Power Tunnels
Arup established a Programme
Management Office for the £1bn
London Power Tunnel Programme
as part of the client side team across
11 projects within the programme.
The programme is building a state
of the art transmission network
that will provide the capital’s
power needs for decades to come.
As well as providing programme
management services, we have
implemented a new delivery model
which has been adopted on other
major programmes in National Grid.
Cheddar Reservoir Two, Somerset
Arup’s programme and project
management team lead the
development of this major
infrastructure project, the first
new reservoir to be planned
for over 30 years. Arup project
managed the design of the new
reservoir, surrounding habitat and
public amenity facilities and all
the requirements of the planning
application. Through the application
of effective risk management all
Ofwat target dates were met, the
planning submission made in
accordance with the original plan and
consent received with no objections
raised by statutory authorities.
Clients include
Deutsche Bank
Grosvenor Properties
Highways England
Imperial College London
Network Rail
National Grid
Oxford University
Parliamentary Estates
Directorate
The Francis Crick Institute
“I value the best practice approach Arup have
applied to establish the PMO for the £1bn
London Power Tunnel Programme. The
processes are being actively and successfully
used on this major capital programme.”
David Luetchford
Programme Director, London Power Tunnels, National Grid

40 41
Services
Idea generation, concept and
detailed product design
Ergonomics, people factors and
form development
Materials and manufacturing
Product branding
Mock-ups and prototyping
Commercial and technical advice
CAD/CAM, 3D modelling and
product visualisations
Service leader
Stephen Philips
Senior Designer
Product Design
Drawing on Arup expertise to bring products to market;
offering a range of design, idea generation, strategy
evaluation and product development services.
Developing successful products requires design, technical and commercial
insight. Arup’s specialists offer a combined understanding, devising
and shaping products that we need or will need in the future. We work
closely with leading organisations and product manufacturers with vision,
developing the best product solutions to benefit our clients and
the communities we serve.
Our team of product designers offer solutions to clients who trust and value
our name and reputation for design, technical rigour and problem solving.
We help clients identify and shape new product opportunities and pursue
cutting edge, inventive solutions that reduce risk and improve quality and
performance. A sustainable approach is considered at each stage of the
product design process culminating in energy-saving designs and design
processes that help reduce carbon impact.
Creative ideas alone do not guarantee success. Arup assesses the commercial
potential of ideas and markets. We collaborate with our clients to develop
designs and solutions, establish manufacturing and route-to-market
partnerships, and develop positioning and market entry strategies.
Case studies
The Be Open Sound Portal
The Be Open Sound Portal is a
travelling pavilion conceived and
designed by Arup for the tenth
anniversary of the London Design
Festival. Sound Portal was publicly
opened in September 2012, in
London’s famous Trafalgar Square,
one of the busiest and aurally
chaotic environments in the city.
Visitors to Sound Portal experience
ambisonic sound, using advanced
audio technologies to deliver an
immersive listening experience. Sir
John Sorrell OBE has described it
as ‘an extraordinary piece of design
and creativity from Arup’.
Abacus Stadium Seat
Designed for the global market,
Arup’s product designers created the
open, ergonomic seat, designed to
suit a wide variety of body shapes
and sizes and maximise sitting
comfort. The seat shape has been
devised to avoid wasting space in
curved rows, thereby having the
potential to increase seat numbers
for a stadium. Abacus consists of just
four main component parts, the back,
seat and two clips used to attach
these parts to the horizontal beam.
These market leading seats have
been installed in stadiums around
the globe, including the Groupama
Arena in Hungary and the Kadzielnia
Amphitheatre in Poland.
Pocket Habitat
Pocket Habitat was developed by
Arup to promote wildflower growth
and biodiversity on existing building
roofs and urban land, providing
shape and structure as well as
enhancing wildlife in hard standing
areas. Pocket Habitat’s flexible
envelope is engineered to provide
sheltered, shaded and exposed
areas to enhance plant growth. The
pockets accommodate a range of soil
substrates that are used and this adds
an even greater impression of texture
and visual beauty, also promoting
different communities of species.
Clients include
Bentley Motor Cars
Crossrail
Dow Corning
FutureBrand
Heatherwick Studio
iGuzzini
London Design Festival
Nowy Styl
Reggiani
Zumtobel
“An extraordinary piece of design
and creativity from Arup.”
Sir John Sorrell OBE, Chairman
London Design Festival

42 43
Services
Blast engineering
Business continuity planning
Capability building
Chemical and biological
risk mitigation
Counter-terrorism
Crime prevention through
environmental design
and sustainability
Cyber security
Protective intelligence
Location risk assessment
Operational planning
Service leader
John Haddon
UKMEA Resilience, Security
and Risk Leader
Resilience, Security and Risk
Providing clients with a whole-life security and
resilience consulting service from concept through
design to operations and maintenance.
Arup analyses our clients’ issues through the development of resilience
policy and strategy to detailed planning and design. Our experience and
services span a broad spectrum of physical and operational environments,
against a varied backdrop of hazards and threats. Whether exposure originates
from natural hazards like earthquakes or human driven threats of political
instability, terrorism and crime, we help our clients to understand the risks
to their people, assets and services, enabling them to develop practical, cost
effective strategies to manage those risks in the long term.
Arup provides resilience consultancy for clients throughout the world,
including commercial organisations and state governments in Africa, the
Middle East, the UK, Continental Europe, the Americas, East Asia Pacific
and Australasia.
Our team includes engineers, scientists, designers, technologists, intelligence
analysts, former military and other government personnel who are
experienced in both working to existing codes of practice and developing
new standards on a national and international level and applying them
to develop practical, cost effective strategies.
Case studies
Western Cape Government
We analysed the client’s security and
public safety functions in support of
twelve identified strategic objectives.
This included a comprehensive
diagnosis of safety and security
of the provincial government’s
assets and staff, as well as users
of their services. We assessed
how they approached security at
a policy level, applied resources,
and organised security functions
across all of their departments and
institutions. Following endorsement
by the Premier and Cabinet, we
developed a timetable, deliverables
and costing model associated with
delivery of four strategic long term
programmes identified to implement
our recommendations.
5 Broadgate, City of London
Due diligence and client’s
representative for security design
for a new 70,000m2
headquarters.
The design will provide world
class security and resilience
through structural design and
flexible physical, electronic and
operational security applications
allowing response to varying
threat levels and scenarios. The
structural frame has been designed
using a novel structural collapse
analysis methodology developed
by Arup with Imperial College
London to demonstrate structural
robustness and resistance against
disproportionate collapse.
Queen Elizabeth Olympic Park
Arup acted as interim Head of
Security and then on-going advisor
to develop the Security Strategy and
Security Plan for the Park. Arup
transformed the legacy security for
the London 2012 Olympic Games,
to create a safe and secure public
park by employing “Secured by
Design” and CPTED principles.
Arup designed and implemented
operational, technical and incident
management elements for general
and special events across the
Park and its venues. Arup has
also assisted The London Legacy
Development Corporation to
review and update their own
security arrangements and business
continuity plans for their office
functions and for the QEOP.
Clients include
American School in London
Brookfield Multiplex Ltd
CAA International Ltd
Canadian Department of
Foreign Affairs, Trade and
Development
Crossrail
Deutsche Bank AG
Office for Nuclear Regulation
UBS AG
“Arup approaches the scope requirements
innovatively in seeking to reduce client
costs and ensure critical timelines are
achieved across the programme.”
Trevor Easley
Architectural Security Safey Design Manager,
Supreme Committee for Delivery and Legacy Qatar 2022

44 45
Services
Arts business planning
Performing arts building
planning
Performance sound, video and
communications design
Stage and auditorium planning
and design
Stage engineering systems design
Stage, concert, performance and
broadcast lighting systems design
Service leader
Ian Knowles
Director
Theatre and Venue Consulting
We help our clients to create inspiring venues where
people can come together to enjoy life and express
themselves through shared cultural experiences.
Arup’s experienced venue consulting team understand the specialised
operational, technical, commercial and artistic needs of contemporary
cultural buildings. We help and support our clients to achieve their vision,
creating spaces which inspire and delight.
We have extensive experience collaborating with renowned architects and
engineers to successfully deliver complex, high-profile projects across the
world. Our portfolio is broad, including concert halls, opera houses, theatres,
arts and conference centres, TV and media production facilities, educational
buildings and entertainment arenas.
We design for flexibility, equipping buildings for the unexpected and crafting
spaces where creativity can flourish. State-of-the-art technology including 3D
sightline modelling, visualisation and auralisation (using Arup SoundLab),
enables our clients and future users to experience and interact with proposed
designs as they are developed.
Arup’s range of services is unparalleled. Working alongside our colleagues,
we offer truly unique multidisciplinary venue design tailored to our clients’
individual needs.
Case studies
Stormen
Stormen, Bodø’s new cultural
centre in the Arctic Circle, opened
to critical acclaim in 2014. It houses
a full spectrum of cultural facilities
on a constrained city-centre site
overlooking the fjord. Stor Sal, the
largest and most complex space, was
uniquely conceived as both world-
class concert hall and fully-specified
theatre. Arup Venues designed a
unique array of embedded acoustic
and technical systems to deliver
acoustic and operational excellence
in each mode. Transformation from a
concert hall to a proscenium theatre
takes little more than an hour.
Victoria Halls
This historic venue, located in the
heart of downtown Singapore,
comprises twin auditoria: a theatre
and concert hall. It is home to the
Singapore Symphony Orchestra
and is an important centre for
the performing arts. Recent
refurbishment work centred on
improving both public and back-
of-house spaces and upgrading
them to modern, professional
standards. Arup played a key role
in the restoration of the building
by developing the overall brief for
the project and implementing this
with the design team through to the
successful conclusion.
Gulbenkian
Originally constructed in the late
1960’s, the Grande Auditório recently
underwent a thorough refurbishment
to transform the hall into one of the
most modern and technologically
advanced performance venues of
its kind. Our Venues and Acoustics
teams were appointed to review
the future needs of the venue,
analysing the existing systems and
making recommendations for their
refurbishment and replacement.
Restoration extended to the
auditorium, the stage, the rehearsal
rooms and all technical support zones
including a complex and intricate
sub-stage platform lift system.
Clients include
City of Birmingham Symphony
Orchestra
Corporation of London,
Barbican Centre
Glasgow City Council
National Arts Council,
Singapore
Royal College of Music
Royal Scottish National
Orchestra
Syddansk Universitet
Trinity Laban Conservatoire
“As managing director of the concert hall...
I highly respect the professionalism of
Arup’s overall handling of the consultancy.”
Svend Aage Madsen, Director
Sønderborg Koncertsal
“This is the best hall in the world.
There are none better.”
Christian Lindberg, Principal Conductor
Arctic Philharmonic Orchestra

46 47
Services
Airport surface access
Demand and revenue
forecasting
Parking management
Planning for development,
pedestrians, rail, highways and
events, stations, interchanges
and terminal planning
Road user charging and
toll systems
Transport business case/
economic and financial
appraisal; research, strategy
and policy
Urban mobility and
public transport
Service leader
Stefan Sanders
Transport Consulting Leader
Transport Consulting
Integrating communities and supporting economic
growth by providing sustainable and efficient transport
systems with environmental benefits. Our work is all
about moving people and connecting places.
By providing smart and resilient transport solutions, we help cities and
regions upgrade their infrastructure to cope with the pressures of urbanisation
and changing demands. Working across all geographies, our transport
consultants recognise that the transport market is changing significantly
due to social, economic and environmental trends which are combining
with emerging technologies and mobility concepts. We also recognise that
this change is inevitable, so we aim to create adaptable transport solutions
that can evolve to serve the demands of future generations.
By focusing on people as the end users, we deliver integrated outcomes
which promote connectivity and access to employment, education, retail,
health and leisure. This helps to optimise our solutions, by considering
safety, reliability and cost, the quality of the environment and ease of access
to transport modes. Our long term view focuses on prosperity, efficiency
and well-being to support sustainable communities, improve health and
encourage economic growth and regeneration. We work across all transport
modes – from walking to cycling, buses to trains, and taxis to freight – to
support multidisciplinary projects, urban masterplans, or specific local
transport-related solutions for clients including government, transport
operators and private developers.
Case studies
Guildford Town and Approaches
Movement Study
Arup’s study is the first step in
developing a long-term transport
strategy for Guildford, enabling
the Borough Council to secure the
infrastructure needed to sustain the
town as one of the leading centres
in the south east. The study provides
a vision for sustainable mobility
in Guildford, proposing a new
‘sustainable movement corridor’.
This is both an accessible pathway
through the town for pedestrians
and cyclists and a priority public
transport route for fast and direct
connections between key locations.
Other recommendations include
traffic flow management, improving
walking and cycling networks and
enhancing the design of the town
centre environment.
Euston Station for
High Speed 2
Arup’s transport consultants
have been working closely with a
multidisciplinary Arup team and
architects, Grimshaw, to produce
an incremental staged design that
will allow construction of the new
high speed station while maintaining
services at the existing station.
The station’s 11 new high speed
platforms will be built in two stages
as part of a phased approach to
enable existing services to continue
operating. London Underground
facilities at Euston will also be
significantly enhanced with greater
space and connections including a
new ticket hall and direct subway
to Euston Square station. Access to
taxis, buses and cycles will also be
greatly improved.
Govia Thameslink
Railway
We are working in partnership with
Govia Thameslink Railway to help
meet its franchise obligations and
achieve its business plan in relation
to the Thameslink Programme,
aiding the integration of train
operating activities alongside key
partners, Network Rail and Siemens.
The government-sponsored
£6.5bn programme will improve
connections and deliver more
reliable journeys. Key milestones
include the introduction of the new
Class 700 trains on Thameslink
and Great Northern services, the
redevelopment of London Bridge
station by Network Rail and the
eventual introduction of 24 trains
per hour operating across a range
of destinations in London.
Clients include
British Land
Department for Transport
European Commission
First Group
Highways Agency
Local Authorities
Network Rail
Scottish Executive
Stagecoach
Welsh Government
“Arup provided a plan with bold investment
and vision underpinned by many
recommendations that were about planning
our train service differently. I was impressed
by the way the team understood South Africa
and our needs. They made effective use of
their local offices to ensure stakeholders
were fully engaged in the process. Their
output exceeded our expectations.”
Hishaam Emeran, General Manager
Strategic Network Planning, Passenger Rail Agency of South Africa

48 49
Management
Stephen Pollard
Consulting Infrastructure Buildings
UKMEA
Arup
Technology
Barbara Lane
Acoustics
Ian Knowles
Advanced Technology
and Research
Peter Young
Building Performance
and Research (BPS)
Darren Wright
Fire Engineering
Barbara Lane
Lighting Design
Florence Lam
Planning
Chris Tunnell
Airport Development
Gurjit Wood
Environmental
Consulting
Michael Bull
Integrated City
Planning
Malcolm Smith
Transport Consulting
Stefan Sanders
City Economics
Alexander Jan
Joanna Rowelle
Landscape Architecture
Tom Armour
Digital
Volker Buscher
Cost Management
Dierdre Chapman
Operations Consulting
Stephen Pollard
Programme and Project
Management
Julie Wood
Resillience, Security
and Risk
John Haddon
Business and
Investor Advisory
Craig Forrest
Planning Policy and
Economics (PPE)
Chris Tunnell
Masterplanning and
Urban Design
Elad Eisenstein
Materials
Graham Dodd
Product Design
Rebecca Stewart
Energy and
Climate Change
Paula Kirk
Theatre and Venue
Consulting
Ian Knowles

About Arup
Arup is the creative force at the heart of many of
the world’s most prominent projects in the built
environment and across industry. We offer a broad
range of professional services that combine to make
a real difference to our clients and the communities
in which we work.
We are truly global. In 92 offices across 40 countries
our 12,000 planners, designers, engineers and
consultants deliver innovative projects across the
world with creativity and passion.
consulting.marketing@arup.com
+44 (0)20 7636 1531
@ArupUKMEA
www.arup.com

ArupConsultingToolkitNov2015

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