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Optimise Learning Impact August 2010
Optimise Learning Impact August 2010
Optimise Learning Impact August 2010
Optimise Learning Impact August 2010
Optimise Learning Impact August 2010
Optimise Learning Impact August 2010
Optimise Learning Impact August 2010
Optimise Learning Impact August 2010
Optimise Learning Impact August 2010
Optimise Learning Impact August 2010
Optimise Learning Impact August 2010
Optimise Learning Impact August 2010
Optimise Learning Impact August 2010
Optimise Learning Impact August 2010
Optimise Learning Impact August 2010
Optimise Learning Impact August 2010
Optimise Learning Impact August 2010
Optimise Learning Impact August 2010
Optimise Learning Impact August 2010
Optimise Learning Impact August 2010
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Optimise Learning Impact August 2010

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A great presentation delievered at New Horizons by Metrics That Matter Founder Kent Barnett

A great presentation delievered at New Horizons by Metrics That Matter Founder Kent Barnett

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  • 1. Optimise Learning Impact<br />Kent Barnett<br />CEO<br />KnowledgeAdvisors, Inc.<br />www.knowledgeadvisors.com<br /> <br />
  • 2. Talent Development Optimization<br />September 10, 2010<br />2<br />© 2010, KnowledgeAdvisors<br />
  • 3. Get the Red Out!!!<br />
  • 4. Talent Investment Paradox<br />September 10, 2010<br />4<br />© 2010, KnowledgeAdvisors<br />Triple-digit Returns vs. Double-Digit Waste<br />
  • 5. The Promise of Talent Measurement<br />September 10, 2010<br />5<br />© 2010, KnowledgeAdvisors<br />+15%<br />Organizations that measure talent investments* <br />S&P 500<br />*Source: McBassi & Company. Based on companies that use Metrics that Matter®<br />
  • 6. Talent Development Processes<br />Compensation and Benefits<br />Employee Satisfaction<br />Employee Engagement<br />Work/Life Balance<br />Workforce Diversity<br />On-boarding<br />L&D<br />Coaching<br />Knowledge Mgmt<br />Performance Appraisal<br />Succession Planning<br />Leadership Development<br />Competency Assessment<br />Forecast Workforce Requirements<br />Recruit, Select, and Hire <br />International Assignment<br />Mobile Workforce<br />Employee Turnover<br />PERFORMANCE<br />ENGAGEMENT<br />LEADERSHIP<br />TALENT<br />LEARNING &<br />DEVELOPMENT<br />RECRUITING<br />
  • 7. Three Levels of Measures<br />September 10, 2010<br />7<br />© 2010, KnowledgeAdvisors<br />Pillar level measures<br />Recruiting<br />L&D<br />Talent<br />Leadership<br />Engagement<br />Performance<br />Efficiency<br />Effectiveness<br />Efficiency<br />Effectiveness<br />Efficiency<br />Effectiveness<br />Efficiency<br />Effectiveness<br />Efficiency<br />Effectiveness<br />Efficiency<br />Effectiveness<br />Process level measures<br />Organizational level measures of outcomes<br />
  • 8. Predictive Analytics – Identify the Story and Forecast<br />10-Sep-10<br />© 2009, KnowledgeAdvisors<br />8<br />
  • 9. Align Human Capital Strategy - Break Down Silos<br />September 10, 2010<br />9<br />© 2010, KnowledgeAdvisors<br />
  • 10. Human Capital Dashboard to Visualize<br /> These dimensions provide measurement touch points for each of the key stages of the employee lifecycle as shown in the graphic at right<br />Organization performance <br />Recruiting<br />Learning & development <br />Leadership & succession <br />Talent management <br />Employee engagement <br />10-Sep-10<br />© 2009, KnowledgeAdvisors<br />10<br />
  • 11. Data Management<br />September 10, 2010<br />11<br />© 2010, KnowledgeAdvisors<br />CRM/ ERP<br />LMS<br />Corporate BI<br />Human Capital BI<br />Assessment Survey<br />Talent Mgmt HRIS<br />
  • 12. Three Components of Business Intelligence<br />September 10, 2010<br />12<br />© 2010, KnowledgeAdvisors<br />
  • 13. Advancing Measurement Maturity<br />September 10, 2010<br />13<br />© 2010, KnowledgeAdvisors<br />Continual improvement of evaluation processes<br />5<br />Integrated into business processes<br />4<br />Effectiveness<br />Comprehensive methods, strategically deployed<br />3<br />Consistent, basic approaches<br />2<br />No consistent methods<br />1<br />Time<br />
  • 14. Program Evaluation<br />Program & Initiative Measurement<br />System & Methodology<br />Measurement<br />Course &<br />Event <br />Measurement<br />September 10, 2010<br />14<br />© 2010, KnowledgeAdvisors<br />
  • 15. Case: Defense Dept. Human Capital Dashboard<br />Background: Education wing of Defense Department<br />Business Issue: Visual, concise place for human capital metrics<br />Analytics Solution: Leveraged dashboards to build custom, robust prototype solution<br />Analytics Results: Working model for reporting recruiting, turnover, forecasting, engagement and diversity metrics including causal model. <br />2-Feb-2010<br />15<br />© 2010, KnowledgeAdvisors<br />
  • 16. Case: Onboarding Effectiveness<br />Background: Large health insurance provider<br />Business issue: 28% turnover during first 90 days on job<br />Analytics solution: Measured onboarding effectiveness, quality of hire, and new hire satisfaction<br />Results: 93% of flight risks were retained through improved onboarding and intervention<br />September 10, 2010<br />16<br />© 2010, KnowledgeAdvisors<br />
  • 17. Case: Leadership Program Assessment<br />Background: Large health insurance provider<br />Business issue: Develop pipeline of executive leadership<br />Analytics solution: Measured effectiveness of 18 month executive development program including self-report, 360 data, success data<br />Results: Discovered that they had overinvested in the solution. Modifying overall program to better target needs and produced desired outcomes.<br />September 10, 2010<br />17<br />© 2010, KnowledgeAdvisors<br />
  • 18. Case: Federal Agency Employee Turnover<br />Background: Federal government department with distributed workforce<br />Business Issue: High turnover; needed to know root cause<br />Analytics Solution: Created exit interview portal to access and collect exit interview data<br />Analytics Results: Aggregate and tactical data by demographic on key elements of turnover.<br />September 10, 2010<br />18<br />© 2010, KnowledgeAdvisors<br />
  • 19. Case: Professional Services Firm<br />Background: Professional services firm<br />Business Issue: Data gathered across most HC processes, analysis across is challenging<br />Analytics Solution: Investigating data warehousing and analytic techniques to provide insights across these data sources<br />Analytics Results: Beginning with Talent assessment/ onboarding processes, staff performance appraisal process and turnover<br />September 10, 2010<br />19<br />© 2010, KnowledgeAdvisors<br />Attended Training<br />
  • 20. Thank You<br />www.knowledgeadvisors.comwww.nhaustralia.com.au<br /> <br />

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