1. MAKING MONEY FROM
ESTATE PLANNING
“BURNING ISSUES”
November 2012 Andrew Andreyev
2. What we will cover
Why should you be interested?
What can you do?
„The process‟
Understanding the „key issues‟
Segmenting clients and hitting the „hot buttons‟
Your role
Getting client „buy-in‟
The value to your practice.
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3. What do we know
about making money
from estate
planning?
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5. Why all the interest?
Intergenerational wealth transfer
Need to deal with the sophisticated
structures
Increased awareness of what can go wrong
Growing demand for sophisticated
outcomes
Highly competitive market for professional
services
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6. Self-generated „market‟
33% divorce
50% re-marry
600,000 family trusts
458,000 SMSFs (trillions in
super)
Million of companies
60% of people don‟t have Wills
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8. What is Estate Planning?
Protecting, passing on
and managing wealth:
During your lifetime;
When you die; and
After you have died.
It is fundamentally about
„wealth management‟.
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9. Why should you be interested?
Estate Planning and
Business Succession
come down to two
things:
Wealth
management
Risk mitigation
It should be central to
your practice
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11. Level of knowledge…
What is your level of
knowledge?
Basic understanding of
what it is about in broad
terms
Good understanding of
issues
Good understanding of
solutions to issues
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12. Level of activity…
How much advice do you
actually give?
Just „check the box‟ each
year
Talk about the issues with
clients
Talk about potential
solutions with clients
Regularly assist in the
implementation of solutions
for clients
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13. Frustrations…
What is the most
frustrating aspect of your
involvement?
Lack of knowledge of
issues
Lack of knowledge about
solutions
Lack of client engagement
or interest
Lack of good
complementary advisers Lawyers
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No money/return for effort
14. What can you do?
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15. What can you do?
1. Identify a need
2. Raise the relevant key
issues
3. Document objectives
4. Gather the relevant data
5. Project manage the
documents
What you can’t (shouldn’t) do…
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16. Raising the key issues
Moving from „theory‟ and
„talk‟ to real „need‟
The good news:
You don‟t need to know all
the answers
The bad news:
You need to know about
the key issues.
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17. Documenting objectives
Simple „plain English‟
summary of what needs
to be addressed
How good is the lawyer?
Why your client should not
care
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18. Gather the data
Be the central repository for
data
Work constructively with
others to fill in the gaps
Develop an „Estate
Organiser‟.
Use Instruction Sheets.
Include „soft‟ data:
Objectives/Concerns
Manage and control the
process.
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19. „Project manage‟ the outcomes
Identify your value:
Get appointed, Get paid
Remain in control of the
process:
Do not delegate, Get authority
Understand and manage
pricing
Identify complementary
experts
Develop „internal experts‟ Lawyers
Andreyev Doman www.adlaw.com.au
Stick to a simple timeline.
20. The detailed process
Preparation
Understand the key issues
Understand the client categories
Segment your client base
Client engagement
Raise
the relevant key issues
Document the concerns and objectives
Project manage the solutions
Control the data
Identify your team.
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22. What are the key issues?
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23. Solve relevant issues
There are only a limited
number of issues
Every client has at least
one burning issue
Your job is to match the
client with their burning
issue
Use examples.
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24. Identifying need for planning
Will the telephone Do you want a say
company talk to you in where your assets
if your spouse is in a end up when you
coma? die?
Do you want a say Do you want to
in which hospital avoid costly
your spouse goes disputes?
to? Do you want to
Do you want a say ensure the
in who controls your Government is not
asset if you die? in control of your
kid‟s future?.
26. Insurance
Policy
Stocks
" and bonds
int
"Jo Home Business Investment
property
Superannuation
Insurance Shares Companies Family trusts
savings
Policy
Surviving spouse Deceased
Buy-Sell
Agreement
Cash Investment Personal
at bank property effects
Nomination Binding
"Trust Will"
Nomination
No
m
"
ate
in
E st
at
"
e"
te
na
Es
mi
ta
No
te
"
Will
Named policy
beneficiary "Dependent" New "controller" of
trust or assets
Beneficiaries under Will/
Testamentary trusts
28. Personal health and wellbeing
Are you in good Are you involved in
health? any current or future
Is your spouse in activities that
good health? expose you to
Will you have higher physical risk?
adequate wealth to Do you want to
sustain you until you transfer some
die? wealth before you
and your spouse
die?.
29. Asset protection
Pre-death structuring: Post death structuring:
Are you concerned Do you want to protect
you may be sued the assets you give
before you die? your children from
Do you want to leave potential claims?
someone out of your Are you worried that
Will? your children will get
Are you concerned divorced and their
about someone partner will get a chunk
challenging your of your Estate?
Will, and changing Are concerned that
who gets what? one or more of your
children will waste
their inheritance?.
33. Wealth preservation
Are you concerned that Do you want your
your spouse will children to preserve
remarry, and your some assets for your
assets will go to the new grandchildren?
bloke or his kids? Do you want to fund
Do you want to make your grandchildren‟s
sure your kids don‟t end education pre-tax?
up spending your money Do you want to pay tax
on expensive drugs if on your super, and CGT
you die early? and stamp duty on your
Do you want your estate?
spouse to preserve Do you want your Estate
some assets for your to remain intact and to
38. Pre-tax Surviving spouse
Deceased income
“Control, without legal ownership”
Pre-tax
income
Testamentary Trust
DECEASED'S ESTATE
Assets
Child A Child B
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40. Estate administration
Are your affairs in a Do not want your
mess, and require children, or
sorting out? grandchildren, to
Would you like to give receive significant
your spouse/children assets before they are
very wide control and old enough to make
discretions over the wise decisions?
family asset? Is it important for each
Do your beneficiary to be
spouse/children have treated fairly?
the necessary Do you have a child
expertise or interest to who suffers from a
manage your estate? disability and is not
able to look after
themselves?.
42. $200,000 Property A Property B
Deceased
Property A Property B $200,000
1/2 1/2 1/2 1/2
½ interest in
Property A
Child A Child B
Ultimate Ultimate
Ownership Capital Gains Tax and Ownership
(100%) stamp duty (100%)
considerations
½ interest in
Property B
$100,000 Property A $100,000 Property B
43. $200,000 Property A Property B
Deceased Exercise of discretion on asset division
(among Nominated Beneficiaries, consistent with overall asset division)
Passes to relevant Passes to relevant
Trustees Trustees
Testamentary Trust Testamentary Trust
(Child A) (Child B)
Owns assets Owns assets
Child A Child B
$100,000 Property A $100,000 Property B
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47. Business interests
How dependent is Are you concerned
your business on your business
you? partner will try and
Who will look after jip your spouse
your business when when you are dead?
you are gone? Are you concerned
Will your spouse about working for
understand and be your business
able to deal with partner‟s spouse?.
your business and
investment
structures?
49. Social contribution
Do you want to empower your
children to make a difference in
the community?
Do you want to set an example
to your children and
grandchildren about „giving
something back‟?
Do you want to help you old
school out?
Do you have a passion that you
want to advance (e.g. art,
medicine, education)?
Do you have a concern that you
want to help solve (a particular
disease, a disadvantaged
group)?
Do you want to leave a legacy
within the community?.
51. Different issues, different
„groups‟
Tier 1:
Young families
Mature families
Tier 2:
Blended families
Farming families
SME business families
Tier 3: High-net-worth
families.
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52. Tier Client Categories Attributes
1 Young families Low complexity
Mature families/individuals Low value
Moderate potential to sell risk
insurance
Lower potential to sell financial advice
and accounting services
2 Blended families Moderate complexity
Farming families High profitability
SME business families Good potential to sell risk insurance,
financial advice, accounting services
3 High-net worth families High complexity
High maintenance
Moderate profitability
Relationship may be important to
other areas of your business
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53. Parents with young kids
Guardianship of minor
children
Funding kid‟s costs
(insurance)
Not blowing up the children
at 18 (Wealth Preservation)
Choosing the right
executors and trustees
(Estate Administration)
Re-partnering of surviving
spouse (Wealth preservation)
Maximising after-tax
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income to family.
54. Parents with older kids
Divorce of children
Super/pensions
Re-partnering of surviving
spouse
Educating grandchildren
Saving tax (for children
and grandchildren)
Bankruptcy and asset
protection.
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55. Blended families
Identifying contributions to
family assets
Dividing assets between
families
Looking after younger
children (how much should
they get?)
Divorce of older children
Re-partnering of surviving
spouse
Saving tax.
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56. Families with businesses
Management of business
(key people, family council,
board)
Control of business –
structures
Timing of gifts – second
chance trusts
Complexity of affairs
Debts
Buy-Sell Deed (and insurance
funding)
Asset protection
Re-partnering of surviving
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spouse
57. Families with farms
Keeping the farm together
Keeping the farm in the
family
Timing of gifts
Funding gifts to off-farm
family members
(insurance/investments)
Divorce
Debts
Re-partnering of surviving
spouse
Funding lifestyle of
surviving spouse.
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58. High-net-worth
„HMI‟
Emotional counselling
Businesses v. investments
Bloodline
Gradual release
Family governance
Family Council
Family Constitution
Family Office.
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59. Who needs a Testamentary
Trust?
When you have a lot of assets to share among children
“Asset direction”
A young person with young kids
Tax benefits and “Second Chance” Trusts
A middle aged person with a spouse and kids
Ensuring that assets end up with the kids
An older person with kids and grandkids
Tax benefits, “Second Chance” Trusts and capital preservation
When beneficiaries are at risk
Asset protection
When beneficiaries have a high income
Income splitting
When beneficiaries are disabled and cannot look after
themselves
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60. Your role – „trusted‟ adviser
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61. Why is this relevant to you?
You are in the best position to take
a leading role in this area:
You already know the client
You know their family and
financial affairs
Estate Planning is already part of
your periodic review
Accounting and financial
products are a key component to
achieving outcomes
Estate Planning is about 'wealth
management' - and that is your role
Emotional engagement with the
62. Is it „financial advice‟?
Strictly speaking it is not
„financial advice‟.
But there may be
„financial product‟ inputs,
e.g. insurance and
investment
management.
It is a „relationship role‟
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63. Is it „legal advice‟?
Advising on solutions
Preparing documents
Stop at the plain-English
„Estate Plan‟
Always involve a lawyer
It is a „relationship role‟
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64. Getting things started
Get some knowledge about the
key issues.
Analyse your database and
identify need.
Send out information to raise
awareness.
Meet with the client to raise the
key issues, and gather any
missing data.
Get appointed to manage the
solutions.
You don’t need to have all the
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answers to get started.
65. Develop „Internal Experts‟
Spread awareness
Concentrate knowledge
Internal role
External role (other
advisers)
Focus and co-ordination
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66. What is your value?
• Minimising relationships
• Translating complex issues
into plain English
• Saving time by coordinating
data (and therefore money)
• Saving money through
coordination of otherwise
uncertain costs
• Getting things done
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68. The problem with Estate
Planning
Estate Planning is
often associated
with „Wills‟
People are not
interested in Wills.
They are boring.
They may already
have one.
So what can you
do?
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69. Creating a sense of urgency
Position the process within the
client‟s day-to-day life
Loss mitigation v. opportunity
gain.
Raise relevant issues
Give examples
Expand the frame of reference
before and after „death‟
Offer to project manage the
solutions.
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70. „Project manage‟ the outcomes
Identify your value:
Get appointed, Get paid
Remain in control of the
process:
Do not delegate, Get authority
Understand and manage
pricing.
Identify complementary
experts.
Develop „internal experts‟ Lawyers
Andreyev Doman www.adlaw.com.au
Stick to a simple timeline.
71. What are the „tangible‟
outcomes?
“Estate Plans” Investment Strategies
Wills – Testamentary Buy-Sell Agreements
Trusts Land Holding
Enduring Powers of Agreements
Attorney Family Constitutions
Appointments of Enduring Family Conferences
Guardians
Savings Plans
Deeds of Mutual Wills
Risk Insurance
(„Family Wills‟)
Super Nominations
Deed Updates
Self-Managed Super
72. Value to your practice?
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73. Value to your practice
Upfront Estate Planning and
Business Succession facilitation
Risk Insurance – funding the Estate
on death or other unexpected
events
Financial Product Advice –
managing the money for the current
generation
Inter-generational Advice –
following the money to the next
generation
Family advisory boards – ongoing
facilitation of discussions
74. How much should clients be
paying?
Attributes Facilitation Fee
You are saving Level 1 Simple mum, dad and kids. $330-$660
time and cost: No investment structures.
Data Public offer super.
management
Level 2 SME business owners. $990-$1,650
Due diligence
Retirees with significant assets and
Project SMSF/trust structures.
management Blended families.
Annual
„professional Level 3 People with complex affairs and
sophisticated business and
$2,200 - $4,400
fee‟. investment structures.
Separate
„facilitation fee‟.
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75. The role of risk insurance
Estate Planning and
Business Succession
advice is an indirect and
more subtle way of
introducing the importance
of risk insurance
It can be presented in the
context of a wider concern
for the family and business
objectives
Debts, legacies, income
gaps and Buy-Sell Deeds.
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76. Working with other advisers
Take a leading role
Defining the role of other
parties
Get the client‟s
authority to speak with
other advisers. This will
put you in control
Working with the client‟s Control uncertainty
existing advisers, versus
introducing new
advisers. Andreyev Doman Lawyers www.adlaw.com.au
77. Why things go wrong
You don‟t identify your value up
front
You think you need to know all the
answers
You leave it to the lawyer, and
nothing happens
You leave it to the client to
contact the lawyer – and it never
happens
You leave it to the client and
lawyer, and the client gets a bill
they were not expecting
You leave it to the client to make
decisions (e.g. guardians, etc), and
78. Useful tools
Marketing materials
Information flyers
Standard letters
Website content
Instruction Sheets
Develop an „Estate
Organiser‟
Samples at
www.adlaw.com.au
Documents
www.zumedocs.com
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79. Recap on the value points
Identify clients with
need
Raise the key issues
Get appointed
Gather and control the
data
Project manage the
outcomes
Reinforce the benefits.
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80. What to do next?
Get an understanding of the
key issues
Develop a relationship with a
lawyer – they will be
prepared to invest time in
your education to win future
work
Get your hands on some of
the key tools
JUST START TALKING TO
YOUR CLIENTS ABOUT
THESE ISSUES.
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81. How we can help?
Do the legal stuff (i.e. documents)
Provide you with training on the
issues
Assist you segment your client
base
Provide you with materials to raise
issues
Provide you with systems to
document objectives and project
manage outcomes
Accountant friend said what I am going to talk about for an hour. It should only take 15 minutes.
People are making money out of this area
Why should you be interested in what I have to say in this presentation?THIS IS YOUR JOB
You should not do the documents.It is a mug’s game.If you don’t match the objectives with the outcomes, you will get sued, and you will not have insurance.
What data do you have?Where is the other data – and how to get it.Working co-operatively with other advisers.The ‘Instruction Sheet’. [SAMPLE]Presenting the data to the client.Expand your data capture to include things relevant to the key issues.Soft data includes:ObjectivesConcernsPass codesPhysical location of assets
The client does not want to have a relationship with too many advisers. They don’t want to provide the same information to more than one person.Remain in control of the process.Do not delegate to another party, e.g. give the client a lawyer’s business card and suggest that they call the lawyer. They won’t, and you will lose control of the process.Formally get appointed to manage the outcomes. Identify your value as:Getting things doneSaving time (and therefore money) by coordinating dataSaving money through coordination of otherwise uncertain costsSet out simple time lines for things to be done. Understand what is coming up next.Understand pricing.Shop around on behalf of the client. Horses for courses.Do due diligence for your clients. Test people out. Ask for evidence of expertise and content of documents [Solution Briefs re document checklists].Get quotes upfront. Position the lawyer’s role and cost.Using ‘Internal Experts’.Co-ordinate external service providersEducate advisers about the issuesPrepare marketing materials, database analysisRun seminars for clients‘Possibly join you in meetings with the clientWorking with other advisers, rather than against other advisers.
‘You need to update your Will’‘You will blow up your kids’
If you cant get emotional buy-in, you may as well not start the processPeople will not value itYou won’t get paid, and wont be appreciated
Almost everyone has a burning issue – on which they will act.
These rarely get real emotional engagement.POAsPOGsWillsNominations
So you have an existing Will?
There here and now.Tax planning opportunities.
Are you concerned you may be sued before you die?Do you want to protect the assets you give your children from their creditors?Are you worried that your children will get divorced and their partner will get a chunk of your Estate?Are concerned that one or more of your children will waste their inheritance?Do you want to leave someone out of your Will?Are you concerned about someone challenging your Will, and changing who gets what?
Matching clients with key issuesNo point in raising irrelevant issues
Just about everyone…
[Bridging funding gaps in Estate Plans, and funding Buy-Sell obligations]But more fundamentally: Estate Planning is about 'wealth management' - and that is your role.What are others doing?:Accountants are often looking backwards.Lawyers are focused on the documents.It is about emotional engagement with the client – it is about enhanced client relationships.
Relevance to dealer group issues.
Relevance to dealer group issues.
Get some knowledge.You do not need to become an expert before getting started.You do not need to have the answers or solutions. You just need to be able to spot the issues, and raise them with the client.When the client asks for answers and solutions, you can then offer to project manage that on their behalf.Analyse your database to identify the level of client need:Are they marriedDo they have young childrenDo they own a businessDo they have investment structuresDo they have significant super or a DIY fundDo they have significant debtsSend out information that raises awareness. This can be targeted to the identified client need.Meet with client to identify and raise key issues, and gather any missing data.Get appointed to project manage the solutions to the issues. Position your fee against the value of the outcomes.Liaise with accountants to get any additional information.Liaise with lawyers to get the issues solved through the documents.Put in place any financial products and financial advice relevant to the key issues.Make a review of the outcomes an annual process – remind the client about the outcomes achieved.
When you offer this service, people take it up.
Position the process: Ask clients why they work, save and insure – the answer is almost always to provide for and protect their family while they are alive, and leave something when they die. BUT almost none of them have spent any time making sure this actually happens.Clients will only act when they feel a sense of urgency:Loss mitigation. MOST IMPORTANT Often driven by the female in the relationshipGain opportunity.The process to create a genuine sense of urgency to resolve issues:Understand the background (you already have most of this)Raise the issues that matter – create awarenessGive examples of what may go wrong, and the benefits of doing it rightExpand the frame of reference beyond death – some people just don’t want to talk about death – it is negativeTalk about the positives – the enduring (as opposed to the ending):Wealth protectionBusiness longevityEducating grandchildrenLegacyOffer to project manage the solutions.
The client does not want to have a relationship with too many advisers. They don’t want to provide the same information to more than one person.Remain in control of the process.Do not delegate to another party, e.g. give the client a lawyer’s business card and suggest that they call the lawyer. They won’t, and you will lose control of the process.Formally get appointed to manage the outcomes. Identify your value as:Getting things doneSaving time (and therefore money) by coordinating dataSaving money through coordination of otherwise uncertain costsSet out simple time lines for things to be done. Understand what is coming up next.Understand pricing.Shop around on behalf of the client. Horses for courses.Do due diligence for your clients. Test people out. Ask for evidence of expertise and content of documents [Solution Briefs re document checklists].Get quotes upfront. Position the lawyer’s role and cost.Using ‘Internal Experts’.Co-ordinate external service providersEducate advisers about the issuesPrepare marketing materials, database analysisRun seminars for clients‘Possibly join you in meetings with the clientWorking with other advisers, rather than against other advisers.
Clients like to sign things – and get a sense of finality and outcome.
Upfront advice and management of the EP and BS process.Risk Insurance – funding the Estate on death or other unexpected events.Financial Product Advice – managing the money for the current generation.Inter-generational Advice – following the money to the next generation.Family advisory boards – ongoing facilitation of discussions.
This area can represent another source of revenue for your practice.However, it is not so much about the money you make from this, but rather:How it improves and cements your relationship with the client.Reinforces your other roles, e.g. investment advice, risk insurance.Save the client money by gathering data (once), presenting issues and saving legal and accounting time.What should you charge?Could be part of annual professional fee.Can charge a separate facilitation fee. This is easier if you use an ‘internal expert’ who works with you and the client on the matter – so it is seen as something separate from what you should be doing as part of your normal fee.There are likely to be 3 levels of service. Legal costs range from $990 to over $8-$12,000.
EP and BS advice is an indirect or more subtle way of introducing the importance of risk insurance.It can be presented in the context of a wider concern for the family and business objectives.It can pay off debts.It can fund ‘legacies’.It can fund ‘income gaps’.It can fund Buy-sell Deeds
QUESTION:Do you have a network of people that you work with in this area?Yes/No The ‘trusted adviser’ (or primary adviser) role.Define the roles – your role and the role of other advisersBe a central place for the data.Understand the clients family and structures.Get price details before the event from the lawyer – and position this with the client from the outsetThe client may have an existing lawyer, but they may not specialise in the area. You can encourage the client get a quote from their lawyer. Chances are the lawyer will not provide a quote. You can offer to coordinate with the lawyer. You then send the list of issues and ask the lawyer to quote to take into account those issues.