Emotions are – almost by definition – really hard to quantify. And if you can’t quantify emotions, how will you know if you’re improving employee engagement? In this webinar, we’ll be examining how to establish return on investment and show you how others have measured the unmeasurable. About Nutshell Webinars The “In a Nutshell…” webinar series explores employee engagement, decision-making and communication practice. Each webinar provides: • A digest of the latest news and research • An analysis of current trends and case studies • A set of practical tips to help you improve your workplace We'll give you the toplines on the biggest, contemporary stories on these subjects, so you can cut to the chase, get informed, and be on your way. The webinars are interactive - you’ll have a chance to contribute to the conversation with questions and comments. In fact, if you want to write in with an idea for a future webinar, please do. The analysis and discussion is brought to you by industry experts, Andrea James and Jasmine Gartner. Why us? We bring together Jasmine’s expertise on employee engagement and Andrea’s expertise on decision-making for a 360 degree understanding of the workplace. We explore organisational and individual challenges to successfully working in the business world. Essentially, we want to help you implement workplace engagement through robust decision-making, practical tips, and improved communications

1. Andrea James Jasmine Gartner
In a Nutshell:
Quantifying Emotion
What Does ROI Mean For Employee Engagement?

2. Who are we?
Jasmine Gartner
Trainer & Writer
Employee Engagement, Inclusion &
Unconscious Bias
Andrea James
Consultant & Trainer
Decision-Making

3. Here’s what we’ll do today…
We’ll be discussing selected articles for the next half hour…
… and we’ll finish with a few tips
Then we’ll be around to answer your questions
We’ll be sending you a recording at the end and you can
download the slides

4. Questions
You’ll see questions pop up throughout this webinar – we’d
love to hear what you think!
Use the chat box on right-hand
side of your screen to respond to
our questions.
And also feel free to ask
questions or make comments at
any point.

5. Discussion Point 1
What are the KPIs?

6. Does your organisation offer:
Enter your thoughts in the chat box.
• Mentoring
• Outside educational opportunities
• Training

7. Things to measure
• Training - because employees who master skills not only are
more productive but feel empowered
• Mentorship programmes – Makes employees feel that the
company is investing in them
• General Support from outside educational opportunities

8. Things to measure
• Amount of work done outside of normal working hours
• No. of network connections & time spent with people outside
of immediate team or region
• % of participation in ad-hoc meetings & initiatives vs. recurring
meetings and processes.
• Amount of time spent collaborating directly with customers
outside of normal scope of work.

9. Is an
employee’s
vision aligned
with that of the
company?

10. Questions to Ask
• “Do you feel you have ample opportunity to further the mission
of this company?”
• “Do you feel your skills and capabilities are being fully utilized in
your current position?”

11. Keep Surveys Short
https://media.licdn.com/mpr/mpr/p/3/005/084/378/308afd0.jpg

12. eNPS = (# of promoters - # of detractors) / total
respondents
Use eNPS (Employee Net Promoter Score)

13. Discussion Point 2
What can you set up that
has a measurable effect?

14. What metrics you use for
engagement (if any)?
Enter your answers in the chat box.

15. Reciprocity Rings
Source: Dan Pontefract
Givers take all: The hidden dimension of corporate culture

17. Gallup’s Q12
1. I know what is expected of me at work.
2. At work, my opinions seem to count.
3. I have the materials and equipment I need to do my work right.
4. The mission or purpose of my company makes me feel my job is important.
5. At work, I have the opportunity to do what I do best every day.
6. My associates or fellow employees are committed to doing quality work.
7. In the last seven days, I have received recognition or praise for doing good work.
8. I have a best friend at work.
9. My supervisor, or someone at work, seems to care about me as a person.
10. In the last six months, someone at work has talked to me about my progress.
11. There is someone at work who encourages my development.
12. This last year, I have had opportunities at work to learn and grow.

18. Discussion Point 3
Can technology quantify emotion?

19. http://torquemag.io/emerging-technologies-promise-quantify-emotions/

20. http://www.theatlantic.com/health/archive/2015/02/hard-feelings-sciences-struggle-to-define-emotions/385711/

21. That’s it for articles!
What did we learn?

22. Take Aways
• Helping employees master new skills or knowledge improves
business, is measurable, and empowers individuals
• Use of the eNPS formula?
• Part of engagement is engagement with work
• Reciprocity rings

23. It’s time for your
questions and comments
Use the Chatbox at the side

24. Next Steps
Did any of this hit a nerve with you?
Do you want to know and explore more?
Use the chatbox at the side to let us to know to
get in touch with you about setting up a
consultation to improve performance.

25. This is just the beginning of the
discussion..
Webinar
Webinars provide:
• Perspectives
• Overview – ideas in a
nutshell!
• Latest thinking
Workshop
How to apply this practically
in your company:
• Deeper exploration
• Tailored Exercises
• Framework for self-
implementation
Consulting
Bespoke guidance:
• Culture audit
• Evaluation
• Recommendations

26. Get in touch
Jasmine’s workshops on:
• Employee Engagement
• Diversity & Inclusion
Andrea’s workshops on:
• Decisions & Productivity
• Decision-making in teams
FREE 45-minute no-obligation
decision-coaching session
jasminegartner@gmail.com
www.twitter.com/jasminegartner
https://uk.linkedin.com/in/jasminegartner
0790 355 2414
Get in touch:
andrea.james@quintessentialconsulting.co.uk
www.twitter.com/Decisions_Made_
https://www.linkedin.com/in/andreaqjames
0203 289 6661
07796 936 661

27. Extra Articles & Videos
• 3 Ways to Create a “Back to School” Culture That Drives Employee Engagement
• A Primer on Measuring Employee Engagement
• The Three Best Metrics
• Givers take all: The hidden dimension of corporate culture
• The economics of culture
• Employee Engagement Metrics: The ROI of the Intranet
• Tips for Measuring and Improving Employee Engagement
• The Value of Knowledge Capital
• How much is an employee worth? (video)
• Paul Strassmann on Knowledge Capital
Some of these were shared in the run up to the webinar and others we didn’t have
the time to discuss but we thought you might find interesting