What is Service Design?
System
Method Values
Strategies
Homeless Agencies
INDEPENDENT
COORDINATE
COOPERATE
COLLABORATE
INTEGRATE
Working Together Continuum
"Only three things happen naturally in organizations:
friction, confusion, and under-performance.
Everything else requires...
Stakeholders
•	 Homeless Individual •	 CSAH
•	 Churches
•	 HOPE House
•	 SAFE House
•	 Union Mission
•	 The Salvation Army...
Service Package
Enhancing Services
•	 Long-Term Stability
•	 Job Placement
•	 Permanent Housing
•	 Educational programs
•	...
In a 2013 census, there were 5,120
homeless people living in Savannah, GA.
Statistics provided by the Chatham-Savannah Aut...
Challenges
•	lack of public awareness & support
•	limited human resources
•	wide variety of needs
•	stagnant federal fundi...
Discover Define Develop Deliver
Beginning Midterm Final
Co-Creation & Design Methods
DISCOVER
•	 Received feedback on our initial research
•	 Discovered new insights and facts about the
Homeless Community
•	...
DEFINE
•	 Defined the demographic in Savannah
•	 Addressed issues within the Savannah Community
•	 Framed problems
DEVELOP
•	 Collaborated ideation
•	 Rated value through NUF test
•	 Developed ideas & concepts pertaining to the
framed pr...
DELIVER
What purpose do these concepts serve?
How do these concepts work together?
What problems do these concepts hope to...
INTERACTIVE KIOSK
Problem
Many homeless people are not aware
of the resources available to them.
Solution
Utilize technology to reach out to...
IDENTIFICATION SYSTEM
Identification System
Problem
There is no method for quickly verifying
whether an individual is actually homeless.
Solutio...
Identification System
How it Works
Arrive at Homeless Authority
Get assigned a caseworker
Confidence Booster
Support Syste...
ID Card
Present Concept
Affordable
Easy to Understand
Stays attached / Not easily lost
Integrate with society (wearable el...
Bus
Can be activated or deactivated by the Homeless Authority.
Bike Share
ID or Bracelet would function as temporary free ...
Bike Share
ALTERNATIVE DATABASE
Interconnected
Accessibility for involved organizations for
better communication and planning
Important Record Backups
Ele...
One day, as Nick is hanging at the bus stop, he notices a woman
using an interface to get to a location
Nick then tries th...
Once he arrives to the food truck, the volunteer
informs him that he can get free food only by
going to the homeless autho...
HOUSING FIRST INITIATIVE
•	 Provide a foundation for achieving self-sufficiency
•	 Grants mental stability for homeless individual
•	 Gives the hom...
Phase 1 Phase 3Phase 2 Phase 4
?
Convince and raise
awareness of homelessness
in Savannah
Raise funding through
Savannah’s...
THANK YOU!
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In Savannah, Ga there are a high number of homeless individuals; our client Marvin Heery wants a re-design of the entry system for the homeless.

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Final presentation

  1. 1. What is Service Design?
  2. 2. System Method Values Strategies Homeless Agencies
  3. 3. INDEPENDENT COORDINATE COOPERATE COLLABORATE INTEGRATE Working Together Continuum
  4. 4. "Only three things happen naturally in organizations: friction, confusion, and under-performance. Everything else requires leadership."
  5. 5. Stakeholders • Homeless Individual • CSAH • Churches • HOPE House • SAFE House • Union Mission • The Salvation Army • Inner City Night Shelter • Savannah Baptist Center • etc. • Hospitals/Clinics • Behavioral Health Services • Chatham County Municipal Courts • Development Services Department • Substance Abuse Rehabilitation Agencies • Chatham Savannah Police Department • Downtown Neighborhood Association • Department of Housing & Urban Development • Department of Health & Human Services • Department of U.S. Veteran Affairs • etc. Beneficiary Primary Secondary
  6. 6. Service Package Enhancing Services • Long-Term Stability • Job Placement • Permanent Housing • Educational programs • Long-term support network • Family Reconnection Supporting Services • Counseling • Life-Skill Development • Job Training Programs • Transportation • Transitional Housing • Case Managers Core Services • Food Security • Emergency Shelter • Health Services • Safety
  7. 7. In a 2013 census, there were 5,120 homeless people living in Savannah, GA. Statistics provided by the Chatham-Savannah Authority for the Homeless 69% African American 28% White 1% Hispanic 2% Other Race Adult Adult Youth Youth 62% Male 38% Female
  8. 8. Challenges • lack of public awareness & support • limited human resources • wide variety of needs • stagnant federal funding • short-term solutions • medical centers provide limited services
  9. 9. Discover Define Develop Deliver Beginning Midterm Final Co-Creation & Design Methods
  10. 10. DISCOVER • Received feedback on our initial research • Discovered new insights and facts about the Homeless Community • Became more aware of the issue
  11. 11. DEFINE • Defined the demographic in Savannah • Addressed issues within the Savannah Community • Framed problems
  12. 12. DEVELOP • Collaborated ideation • Rated value through NUF test • Developed ideas & concepts pertaining to the framed problems
  13. 13. DELIVER What purpose do these concepts serve? How do these concepts work together? What problems do these concepts hope to solve? How will these concepts add value to your organization?
  14. 14. INTERACTIVE KIOSK
  15. 15. Problem Many homeless people are not aware of the resources available to them. Solution Utilize technology to reach out to homeless people in need of services. Interactive Kiosk Free & Easy, Educational Educate the homeless on available resources with real- time services in Savannah. Risk-Free risk free, casual, and un- judgmental opportunity to seek aid Self-Sufficient Funding advertised and funded by integrated public advertisements to the general public and homeless Benefits
  16. 16. IDENTIFICATION SYSTEM
  17. 17. Identification System Problem There is no method for quickly verifying whether an individual is actually homeless. Solution Makes identification and verification easy, fast, and simple. Connected to Transportation general accessibility for involved organizations for better communication and planning Minimizes Paperwork Stores the homeless person’s information on the device so that they do not have to fill out repetetive paperwork. Benefits
  18. 18. Identification System How it Works Arrive at Homeless Authority Get assigned a caseworker Confidence Booster Support System, Success Stories, Mentor, etc. Rehabilitation Process Treating Illnesses, Therapy, Job Search, etc. Use Wristband/ID for Services Transportation, Food, Housing, etc. Basic Assessment Name, DOB, Race, Gender, etc. Skills Assessment Reading, Writing, Construction etc. Photo Taken When feeling confident Receive Preliminary Aid Healthcare, Shelter, Hygiene etc. Receive Wristband or ID Encoded with data
  19. 19. ID Card Present Concept Affordable Easy to Understand Stays attached / Not easily lost Integrate with society (wearable electronics) Wristband Near-Future Concept
  20. 20. Bus Can be activated or deactivated by the Homeless Authority. Bike Share ID or Bracelet would function as temporary free pass for:
  21. 21. Bike Share
  22. 22. ALTERNATIVE DATABASE
  23. 23. Interconnected Accessibility for involved organizations for better communication and planning Important Record Backups Electronic backup of documentations for both homeless clients and organizations to aid any registration process Concrete Data quantitative data to support future decision making & accurate statistics for government documentation Holistic Viewpoint Instant reference to background and nature of a homeless client with possibly experience or skills Alternative Database Problem HMIS requires an annual fee and extensive paperwork required by the Federal Government. Solution Design a universally accessible database to benefit all service providers. Benefits
  24. 24. One day, as Nick is hanging at the bus stop, he notices a woman using an interface to get to a location Nick then tries the interface and sees he can get directions to get free food at the food truck.
  25. 25. Once he arrives to the food truck, the volunteer informs him that he can get free food only by going to the homeless authority first to be in the database and recieve a propper ID. At the Homeless Authority, Nick talks to a counselor and recieves a RFID bracelet that will serve as an ID and give him access to all services for homeless including food, clothes, transportation etc.
  26. 26. HOUSING FIRST INITIATIVE
  27. 27. • Provide a foundation for achieving self-sufficiency • Grants mental stability for homeless individual • Gives the homeless person an opportunity to regain their sense of normalcy • Creates a centralized location to access resources and services • Saves substantial money for tax payers Problem Many individuals relapse into homelessness once they leave the shelters. Solution Provide long-term support by housing individuals first, then assess their specific needs. Housing First Initiative Benefits
  28. 28. Phase 1 Phase 3Phase 2 Phase 4 ? Convince and raise awareness of homelessness in Savannah Raise funding through Savannah’s community culture • Public Campaigns: Focusing on false perception of the homeless • Benefit concert/ festival • Kickstarter fundings • Biking Charity • Pub crawl charity event • Habitat for Humanity & Homeless • SCAD Building Arts & Service Design collaboration for smaller scale housing first plan Implement small model to show effectiveness of housing first plan Housing First Initiative Build Savannah into a bigger homelessness model Ideal: Homeless with Homes Realistic Implementation
  29. 29. THANK YOU!

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