0
Culture Transformation Resources, LLC * www.CTR-Consulting.com
THE GENERATIONAL DIVIDE.
A CLOSER LOOK AT MILLENNIALS.
By A...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
FOUR GENERATIONS.
BIRTH YEARS & AGE.
TRADITIONALISTS 1925-1...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
FOUR GENERATIONS
IN THE WORKPLACE.
Source: Gallup’s “State ...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
We are in the middle of a historic
evolutionary leap driven...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
THE GENERATIONAL DIVIDE.
“A lack of understanding across ge...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
THE GENERATIONAL DIVIDE.
HOW THEY DIFFER.
Social, Political...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
So much of what is going on in
our lives is seen through ou...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
WORKERS SEEM TO BE
GETTING YOUNGER BY THE MINUTE.
Culture Transformation Resources, LLC * www.CTR-Consulting.com
OVERVIEW.
MILLENNIALS.
BIRTH
YEARS
•  1980-1996
AGE •  18-3...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
CHILDHOOD.
MILLENNIALS.
Culture Transformation Resources, LLC * www.CTR-Consulting.com
CHILDHOOD.
MILLENNIALS.
The most monumental financial boom ...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
IMPORTANT EVENTS.
MILLENNIALS.
September 11th
Clinton/Lewin...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
CORE VALUES.
MILLENNIALS.
Timeliness
Making a
Difference
To...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
Prince
William
Lady
Gaga
Michael
Phelps
Gisele
Bundchen
Shi...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
COMMON TRAITS.
MILLENNIALS.
Grew up in mini-vans,
protected...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
COMMUNICATION.
MILLENNIALS.
Culture Transformation Resources, LLC * www.CTR-Consulting.com
MILLENNIALS.
CHANGING THE WORK RULES.
Millennials are break...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
THE GREAT DIVIDE.
MILLENNIALS’ PERCEPTION OF THEMSELVES.
[S...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
Harry
Potter
iPod,
iPhone
Reality TV
Beanie
Babies
Pokemon
...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
FOUR GENERATIONS
IN THE WORKPLACE.
Culture Transformation Resources, LLC * www.CTR-Consulting.com
Traditionalists •  Loyal
Boomers •  Driven
Gen X •  Balance...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
VIEW OF WORK.
FOUR GENERATIONS.
Traditionalists
•  It’s nec...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
EXPECTATIONS OF WORK.
FOUR GENERATIONS.
Loyalty,
Respect
Au...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
TRADITIONALISTS
Individual
BABY BOOMERS
Team Player
Loves M...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
WORK STYLES.
FOUR GENERATIONS.
Traditionalists
•  Hierarchi...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
LEADERSHIP STYLES.
FOUR GENERATIONS.
Traditionalists
•  Dir...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
TRADITIONALISTS
Satisfaction of a job
well done
BOOMERS
Mon...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
RESPECT AND LOYALTY.
FOUR GENERATIONS.
Traditionalists
•  T...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
MANAGING AND LEADING
FOUR GENERATIONS.
Recognize
their loya...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
TRADITIONALISTS
Loyal to their clients
and/or customers
BOO...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
COMMUNICATION PREFERENCES.
FOUR GENERATIONS.
Traditionalist...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
COMMUNICATION GAP.
“Grandpa is showing us how they
sent a t...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
IMPROVING FEEDBACK AND COMMUNICATION.
FOUR GENERATIONS.
Tra...
Culture Transformation Resources, LLC * www.CTR-Consulting.com
COMMUNICATION DIFFERENCES.
www.CTR-Consulting.com
Please	
  contact	
  us	
  for	
  the	
  complete	
  presentation	
  or	
  more	
  information	
  a...
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The Generational Divide - A Closer Look at Millennials

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We are in the middle of a historic evolutionary leap driven by digital innovation and technology. It has created a GENERATIONAL DIVIDE that holds both promise and peril for leaders.

For the first time in U.S. history, we have four separate generations working side-by-side.

This presentation provides an overview of the four generations in the workplace today with a closer look at MILLENNIALS (Gen Y), born 1980-1996.

Published in: Leadership & Management
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Transcript of "The Generational Divide - A Closer Look at Millennials"

  1. 1. Culture Transformation Resources, LLC * www.CTR-Consulting.com THE GENERATIONAL DIVIDE. A CLOSER LOOK AT MILLENNIALS. By Andre S. Harris, Culture Transformation Resources, LLC
  2. 2. Culture Transformation Resources, LLC * www.CTR-Consulting.com FOUR GENERATIONS. BIRTH YEARS & AGE. TRADITIONALISTS 1925-1945 69+ years BABY BOOMERS 1946-1964 50-68 GENERATION X 1965-1979 35-49 MILLENNIALS 1980-1996 18-34 years Source: Gallup’s “State of the American Workplace” 2013
  3. 3. Culture Transformation Resources, LLC * www.CTR-Consulting.com FOUR GENERATIONS IN THE WORKPLACE. Source: Gallup’s “State of the American Workplace” 2013
  4. 4. Culture Transformation Resources, LLC * www.CTR-Consulting.com We are in the middle of a historic evolutionary leap driven by digital innovation and technology. It has created a generational divide that holds both promise and peril for leaders. For the first time in U.S. history, we have four separate generations working side-by- side. While there is no magic birth date that makes a member of a specific generation, one’s experience and sharing of history h e l p s s h a p e a “ g e n e r a t i o n a l personality” during their formative years. When a generational divide occurs at work, the results can be: •  Reduced productivity •  Hiring challenges •  Increased turnover •  Decreased morale •  Reduced profitability THE GENERATIONAL DIVIDE.
  5. 5. Culture Transformation Resources, LLC * www.CTR-Consulting.com THE GENERATIONAL DIVIDE. “A lack of understanding across generations can have detrimental effects on communication and working relationships and undermine effective services.” -Constance Patterson, Ph.D.
  6. 6. Culture Transformation Resources, LLC * www.CTR-Consulting.com THE GENERATIONAL DIVIDE. HOW THEY DIFFER. Social, Political & Economic Influences Family Structure & Influence Education Values / Morals Work Ethic Leadership Approach Motivational Buttons Communication Style Interaction with Others Approach to Feedback View towards Company Work vs. Personal Life Desired Rewards Financial Behaviors Relationship with Technology General Expectations
  7. 7. Culture Transformation Resources, LLC * www.CTR-Consulting.com So much of what is going on in our lives is seen through our own generational lens. C o m p a n i e s N E E D a multigenerational workforce. To succeed in business today, i t t a k e s a r a n g e o f generational insights and varied perspectives to make smart business decisions. Educating employees on generational differences and their unique contributions can boost: •  Understanding •  Respect •  Collaboration •  Productivity •  A Working Together Culture GENERATIONAL INSIGHTS.
  8. 8. Culture Transformation Resources, LLC * www.CTR-Consulting.com WORKERS SEEM TO BE GETTING YOUNGER BY THE MINUTE.
  9. 9. Culture Transformation Resources, LLC * www.CTR-Consulting.com OVERVIEW. MILLENNIALS. BIRTH YEARS •  1980-1996 AGE •  18-34 years US POPULATION •  92 Million AKA •  Gen Y •  Echo Boomers
  10. 10. Culture Transformation Resources, LLC * www.CTR-Consulting.com CHILDHOOD. MILLENNIALS.
  11. 11. Culture Transformation Resources, LLC * www.CTR-Consulting.com CHILDHOOD. MILLENNIALS. The most monumental financial boom in history Steady income growth through the 90’s Still great disparity between races Saw their parents lose all their stocks and mutual funds during early 2000’s Average age of parents higher than ever before Smaller families (10% with single child) More parental education: 1 in 4 families have parent with college degree
  12. 12. Culture Transformation Resources, LLC * www.CTR-Consulting.com IMPORTANT EVENTS. MILLENNIALS. September 11th Clinton/Lewinsky Scandal Columbine High School Shooting Princess Diana’s Death Iraq War & Peace- Keeping Mission Oklahoma City Bombing Hurricane Katrina Nelson Mandela Freed
  13. 13. Culture Transformation Resources, LLC * www.CTR-Consulting.com CORE VALUES. MILLENNIALS. Timeliness Making a Difference Tolerance Environmental Stewardship Authenticity Family Global Perspective Technology Personal Freedom
  14. 14. Culture Transformation Resources, LLC * www.CTR-Consulting.com Prince William Lady Gaga Michael Phelps Gisele Bundchen Shia LaBeouf Beyonce FAMOUS MILLENNIALS. LeBron James Justin Timberlake Justin Bieber Miley Cyrus Mary-Kate & Ashley Olsen Kim Kardashian
  15. 15. Culture Transformation Resources, LLC * www.CTR-Consulting.com COMMON TRAITS. MILLENNIALS. Grew up in mini-vans, protected car seats, “Baby on Board” signs Child Protection Laws Technology Savvy Social Networking, online lives Social Networking, online lives Multi-taskers, short attention span, high expectations xyz
  16. 16. Culture Transformation Resources, LLC * www.CTR-Consulting.com COMMUNICATION. MILLENNIALS.
  17. 17. Culture Transformation Resources, LLC * www.CTR-Consulting.com MILLENNIALS. CHANGING THE WORK RULES. Millennials are breaking the traditional rules, while becoming fast, aggressive new competitors. •  Get bored quickly •  Seek meaningful work •  Enjoy constant change •  Desire professional development •  Crave instant gratification
  18. 18. Culture Transformation Resources, LLC * www.CTR-Consulting.com THE GREAT DIVIDE. MILLENNIALS’ PERCEPTION OF THEMSELVES. [Source: A Beyond.com survey of 6,361 job seekers and veteran HR professionals 2013] People Savvy Tech Savvy Loyal to their employers Fun Loving Hard Working Hey I have 1,999 Facebook Friends These daysit’s hard work just to get a job People Savvy Tech Savvy Loyal to employers Fun Loving Hard Working I guess I doknow my wayaround a Smartphone Really ?
  19. 19. Culture Transformation Resources, LLC * www.CTR-Consulting.com Harry Potter iPod, iPhone Reality TV Beanie Babies Pokemon Friends Barney Tickle Me Elmo Google American Idol CULTURAL MEMORABILIA. MILLENNIALS.
  20. 20. Culture Transformation Resources, LLC * www.CTR-Consulting.com FOUR GENERATIONS IN THE WORKPLACE.
  21. 21. Culture Transformation Resources, LLC * www.CTR-Consulting.com Traditionalists •  Loyal Boomers •  Driven Gen X •  Balanced Millennials •  Eager WORK ETHIC. FOUR GENERATIONS.
  22. 22. Culture Transformation Resources, LLC * www.CTR-Consulting.com VIEW OF WORK. FOUR GENERATIONS. Traditionalists •  It’s necessary •  An obligation Boomers •  It is exciting •  Adventure Gen X •  It is a challenge •  A contract Millennials •  It is done to make a difference •  A means to an end
  23. 23. Culture Transformation Resources, LLC * www.CTR-Consulting.com EXPECTATIONS OF WORK. FOUR GENERATIONS. Loyalty, Respect Authority Common Goals Performance Compensated for doing job Competitive Optimistic, Team- Oriented Results Reward for Results Self-Reliant Skeptical, Career- Oriented Results + Fun Reward for Outcomes Pack-Oriented Self important, Loyalty to Others Career Seek rapid success
  24. 24. Culture Transformation Resources, LLC * www.CTR-Consulting.com TRADITIONALISTS Individual BABY BOOMERS Team Player Loves Meetings MILLENNIALS Participative GEN X Entrepreneur INTERACTIVE STYLES. FOUR GENERATIONS. Source: Greg Hammill, “Mixing and Managing Four Generations of Employees
  25. 25. Culture Transformation Resources, LLC * www.CTR-Consulting.com WORK STYLES. FOUR GENERATIONS. Traditionalists •  Hierarchical organizational structures •  Consistency and uniformity •  “These are the rules.” Boomers •  Coined “team building” •  Live to Work, until Retirement •  “Let’s talk about the rules.” Gen X •  Work to live, not live to work •  Flexibility in work, life •  “Break all of the rules.” Millennials •  Exceptional multi-taskers •  Flexibility in work hours and dress code •  “Redefine the rules.”
  26. 26. Culture Transformation Resources, LLC * www.CTR-Consulting.com LEADERSHIP STYLES. FOUR GENERATIONS. Traditionalists •  Directive •  Command-and-control Boomers •  Consensual •  Collegial Gen X •  Everyone is the same •  Challenge others •  Ask questions Millennials •  TBD
  27. 27. Culture Transformation Resources, LLC * www.CTR-Consulting.com TRADITIONALISTS Satisfaction of a job well done BOOMERS Money, title, recognition, the corner office GEN X Freedom, self- manage, time to prioritize own projects MILLENNIALS Work that has meaning, flexibility; growth and learning opportunity; praise MOTIVATORS. FOUR GENERATIONS.
  28. 28. Culture Transformation Resources, LLC * www.CTR-Consulting.com RESPECT AND LOYALTY. FOUR GENERATIONS. Traditionalists •  To the organization Boomers •  To the profession Gen X •  To the individual Millennials •  To co-workers and friends
  29. 29. Culture Transformation Resources, LLC * www.CTR-Consulting.com MANAGING AND LEADING FOUR GENERATIONS. Recognize their loyalty, experience. Select activities that show what they know. Focus on evolution, not revolution. Acknowledge their contributions. Be aware of competitive nature. Offer continued training on life skills, balance. Respect their skepticism; establish your credentials. Use humor. Let them know you like them. Talk career, not job. Provide ongoing and remedial training. Teach in short modules. Test often. Make it fun. Allow collaboration.
  30. 30. Culture Transformation Resources, LLC * www.CTR-Consulting.com TRADITIONALISTS Loyal to their clients and/or customers BOOMERS Making a difference GEN X Building a career MILLENNIALS Work that has meaning #1 REASON TO STAY OR LEAVE JOB. FOUR GENERATIONS.
  31. 31. Culture Transformation Resources, LLC * www.CTR-Consulting.com COMMUNICATION PREFERENCES. FOUR GENERATIONS. Traditionalists •  Let’s have a conversation •  Face to Face •  Formal •  Memo Boomers •  Call me on my cell anytime •  In person •  Semi-formal Gen X •  Send me an email •  Irreverent •  Call me only at work •  Direct and Immediate Millennials •  Text me or IM me •  Twitter •  Fun, Informal, Slang •  Email or Voicemail
  32. 32. Culture Transformation Resources, LLC * www.CTR-Consulting.com COMMUNICATION GAP. “Grandpa is showing us how they sent a text when he was a kid.”
  33. 33. Culture Transformation Resources, LLC * www.CTR-Consulting.com IMPROVING FEEDBACK AND COMMUNICATION. FOUR GENERATIONS. Traditionalists •  “No news is good news.” •  May not be receptive to feedback •  50% have not received feedback training Boomers •  “Once a year; formal and documented.” •  Don’t appreciate it •  Initiate weekly informal talks; document talks Gen X •  “Sorry to interrupt, but how am I doing?” •  Give immediate and regular feedback •  Be direct and to the point Millennials •  “I want it with the push of a button, anytime.” •  Consider electronic connections; use visuals •  Allow an active role in creating work plans
  34. 34. Culture Transformation Resources, LLC * www.CTR-Consulting.com COMMUNICATION DIFFERENCES.
  35. 35. www.CTR-Consulting.com Please  contact  us  for  the  complete  presentation  or  more  information  about:   •  Generational  Dynamics  in  the  Workplace   •  Managing  Millennials     •  Leading  Multigenerational  Employees   •  Four  Generations  Working  Together     Ms.  Harris  is  available  for  keynote  presentations,  management  training,  leadership  retreats  and   other  corporate  and  non-­‐profit  engagements.   Andre S. Harris President  &  Proud  Gen  X   Culture  Transformation  Resources,  LLC   www.CTR-­‐Consulting.com   Andre@CTR-­‐Consulting.com   1-­‐800-­‐390-­‐5078                                                        @AndreHarrisCTR                              Andre  Harris  CTR                              www.linkedin.com/pub/andre-harris/31/56a/744/    
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