GROUP A4Members:Joffy JohnSivakrishnan MThara RJis Teresa JohnDhanesh MSSaxon Figarado
•We love to eat homely food.•Managers - tight schedule - no way.•Job in Mumbai ! ! ! ! But possibility is there.•That is DABBAWALAS….
He is a person in the Indian cityof Mumbai whose job is to carryand deliver freshly madefood from home in lunch boxes tooffice workers.
•Started in 1890•Dietary laws dedicated by religious beliefsvaries.•British welcomed and encouraged theestablishment of dabbawalas.•First attempt is to unionize dabbawalas- 1930-Mahadev Havji Bache.
•1956- Nutan Tiffin Box Suppliers CharityTrust.•1968- Mumbai Tiffin Box Carrier Associationregistered.•Now 5000+ dabbawalas.•Most of them are uneducated
• "Time Is Money, Unity Is Power”• “No Excuses: Duty First”• “Error is Horror”• “Co-Ownership”
What is NMTBSA?Nutan MumbaiTiffin Box SuppliersAssociation
About NUTAN MUMBAI TIFFIN BOX SUPPLIERS ASSOCIATION (NMTBSA)◙ HISTORY : Started in 1890◙ CHARITABLE TRUST : Regd. in 1956◙ LITERACY RATE : 8th Grade schooling◙ TOTAL AREA COVERAGE : 60-70 kms.◙ EMPLOYEE STRENGTH : 5000◙ NO. OF TIFFINS : 2,00,000 Tiffin Boxes◙ AVG. TIME TAKEN : 3 hrs 9
About NMTBSA◙ ERROR RATE : 1 in 16 million transactions◙ TECHNOLOGICAL BACKUP : NIL◙ COST OF SERVICE : Rs. 300 p.m.◙ TURNOVER : Rs. 72 Cr. appx◙ EARNINGS : Rs. 5000-6000 p.m.◙ DIWALI BONUS : 1 months extra from customers 10
ORGANISATIONAL STRUCTURE PRESIDENT VICE PRESIDENT GENERAL SECRETARY 13 MEMBERS TREASURER DIRECTORS ( 9 ) MUKADAM MEMBERS ( 5000 )
Retrieved from:http://3.bp.blogspot.com/_EvO5DaTCMGU/SxTV6mqOU2I/AAAAAAAAAjU/YD1clHv0QmA/s1600/Dabbawalla-Decode.jpg on 20-07-10
PLANNING• From where, when and how many dabbas have to be picked from a particular area.• Who has to go where and at which station the dabbas have to be assembled.• By whom the boxes have to be collected and returned back.• What should be the timing for the entire process.
• What should be the means of transport• They also have to plan about their coding strategy so that they differentiate between the dabbas.
CO-ORDINATION• Daily one set of dabbawallas collects the Tiffins from the homes, another set unloads at the station and the third set sorts it out and deliver it• Each group teams up with the other for deliveries. The dabbas reach at the right place because of the remarkable co-ordination between these people
STAFFING• There’s no criteria as such for staffing the members. Generation after generation people involve themselves in this business. The dabbawallas generally hail from neighboring villages• There’s no retirement age and people work as long as they want.
CONTROLThe dabbawallas put control on themselves by following the discipline which is:• No alcohol drinking during business hours.• Wearing white cap during business hours.• Carry identity cards.
The onward and return journey..• 10:35-11:20 am : load the wooden crates filled with Tiffins• 11:20-12:30 pm : At this stage the unloading takes place at a destination station
• 1:15-2:00 pm :The dabbawalas pick up the tiffins from the offices which they had delivered.• 2:00-2:30 pm : The group members meet for the segregation as per the destination suburb.
• 2:48-3:30 pm : The return journey by train where the group finally meets.• 3:30-4:00 pm : The groups then sort out the tiffins as per the origin area.
Keep operational cost as low as possible•No big office to maintain and ad budgets. But cycles, hand cartsand local trains.Keep capital investment bare minimum•Investment is the hard work, honesty, promptness and timemanagement.•Easy to maintain cycles- fuel is free air (GOD given fuel)
Just serve your customers- nothing else•Dabbawalas always deliver food on time- even during heavyrains- without wearing a watch.
Never deviate from your core competency•Be “ Master of one trade rather than jack of all.”
Co-operation inside- Competition outsideCompetition is only up to collection. Profit is shared equallywithin each group after deducting expenses.Commitment – the mottoGet committed - Be the best
Know the implication of Failure•Customer will get angry•If vegetarian gets non vegetarian dabba, then big problem!
Abandon Bad Customers•Bad customers affect the operation and profitability fromexisting customers.Penalize the employees for noncompliance•Dabbawalas are penalized for not wearing Gandhi Topi,not pre-informing leave and misbehaving with customers.•Discipline is one of the main reasons of dabbawalasuccess.
Home made food is best for health and because health iswealth.•Home made food is cheaper.•Dabbawalas can deliver us good quality home likelunch from good quality restaurants.•Safety•High performance and accuracy match Six SigmaStandards
Contd….•Dabbawalas never go on strike.•By taking their service we are providing directemployment to 5000+ Dabbawalas and many of theirdependent families.
•World record in best time management.•Name In “GUINESS BOOK OF WORLD RECORDS”.• Registered with Ripleys “ believe it or not”.•Dabbawalas are mostly invited by Management colleges, hospitality colleges, educational institutes , private &multinational organizations and government and semigovernment companies for delivering lectures.•The Prince Charles was presented with a small momentoaccompanied with a garland, a Gandhi topi & a trophy bythe dabbawalas.