1. Amy A. Luiken
140 Ardmore Street
Wexford, PA 15090
724-312-5620
aluiken@zoominternet.net
Objective Significant Business Analysis and Project Management oversight
experience.
Professional
Summary
Highly developed analytical, communication, planning, organizational
and problem-solving skills.
Technical Skills Cognos Impromptu, Cognos Cubes and Cognos Reporting. Microsoft
Excel, Word, Power Point and Access. Some SQL (read only). Some
Oracle Enterprise BI Platform, and Hyperion. Sharepoint, Clarity, RTC.
Employment Mindteck Professional Services - Contract for Highmark Inc.
1/5/2015 - Current
Business Technical Analyst
Support of the The eCLiPSE Application which is a web-based
application where users can create and maintain clients, groups, and
products.
Successfully used Agile/Scrum Method for gathering requirements and
facilitated user stories workshop.
Documented User Stories and facilitated Story Point discussions to
analyze the level of effort on project specifications.
Participated and contributed in daily scrums, Sprint meeting and Sprint
review meetings.
Analyzed and documented business requirements.
Provided end user support.
PNC Financial Services, Pittsburgh PA 1996 – 05/2013
Business Systems Analyst II
Responsible for project management tasks acting in a support role.
Responsible for project development, database management, and
application maintenance.
Accountable for quarterly access assertion for the Retail Database for
the bank.
Responsible for Disaster Recovery for the Retail Insurance application.
2. Amy A. Luiken
Develop requirements, test plans, lead meetings and coordinate
application changes.
Responsible for supporting production applications based on expert
system knowledge by regularly identifying, tracking, reporting and
resolving any issues or problems that arise in a timely manner.
Interface with different lines of business and senior management within
the bank to develop Functional & Non-Functional requirements, perform
research, create ad-hoc report requests and provide general production
support.
Utilized Sharepoint to maintain several user logs and issues.
Business Systems Analyst I
Responsible for design, testing and successfully implementing
requirements on the mainframe system, web-based application and
Oracle databases. Work closely with the System Engineers by assisting
and recommending design changes.
Follow Company Project Methodology by utilizing the required products
such as Clarity.
Utilized Cognos Impromptu / Catalogs for various testing and creating
reports.
Worked with internal end users to develop business requirements, test
and successfully implement the requirements. Products that the
requirements were designed for include reports, web-based systems and
Oracle databases.
Performed quality production validation to confirm that all code was
successfully moved from the test environment to the production
environment.
Responsible for the monthly daily and monthly database balance
validation.
Corporate Help Desk Analyst
Assisted to establish a hotline for the Corporate and Institutional
banking.
Coordinated maintenance and security requests and provided support in
navigating through out other bank applications.
Teller / New Accounts Clerk
Performed to a set of regular procedures as well as a variety of customer
requests and transactions, including, but not limited to: check cashing and
deposits, loan payments, product explanations and being able to identify
opportunities to refer to the sales partners within the branch.
Education 1986 – 1988 Kent State University, Kent , OH
Completed several business courses.
