A comprehensive Webinar presentation on successfully implementing an eProcurement solution.

1. ©2009 Ketera Technologies, Proprietary and Confidential
7 Tips for Success
eProcurement Implementation
November 17, 2009

2. ©2009 Ketera Technologies, Proprietary and Confidential
Agenda
• Introductions
– Chris Newton – VP Marketing, Ketera
– Joe Ozuna – Manager, eProcurement, Con-way Enterprise Services
• Learning from Con-way’s experience

3. ©2009 Ketera Technologies, Proprietary and Confidential
The Ketera Network

4. ©2009 Ketera Technologies, Proprietary and Confidential
The Ketera Network

5. ©2009 Ketera Technologies, Proprietary and Confidential
Con-way’s Experience
eProcurement

6. ©2009 Ketera Technologies, Proprietary and Confidential
Procurement Challenges
•Paper-based purchasing process
– Error prone & costly to maintain
– Hard to process orders for items with complex configurations (uniforms)
– No visibility into spending patterns
– No control over maverick spending
•Long time to settle invoices
•Limited resources
– Procurement
– IT
•Diverse and geographically
dispersed organization

7. ©2009 Ketera Technologies, Proprietary and Confidential
On-Demand Solution
•Procurement
•Catalog management
•Integrated P-card reconciliation

8. ©2009 Ketera Technologies, Proprietary and Confidential
Results
•Over $300 million in spend managed
– 200,000 purchase orders
– 425,000 P-card purchases
– 2.6 million line items
•Invoice processing cost down 85%
(from $35 to $5 per invoice)
•Maverick spend dropped significantly

9. ©2009 Ketera Technologies, Proprietary and Confidential
Tips & Best Practices
eProcurement

10. ©2009 Ketera Technologies, Proprietary and Confidential
Tip #1: Secure Executive Sponsorship
•Clear vision communicated
to direct team and upper
management
•Broad understanding of the
“Big Picture”
@ Con-way:
• VP Procurement led initiative based
on corporate business targets

11. ©2009 Ketera Technologies, Proprietary and Confidential
Tip #2: Leverage On-Demand Solution
•Speeds time to ROI
(maintains executive support)
•Achieve goals with limited resources
•Embedded industry standards and
best practices
@ Con-way:
• Implementation only required
minimal IT consultation

12. ©2009 Ketera Technologies, Proprietary and Confidential
Tip #3: Be Prepared
•Work with IT to understand technical specifications
– Integration of Automated Payment tools(American Express) and
Payables system (Oracle)
•Talk with Finance to understand requirements
•Focus on strategic suppliers
– Large transaction volume
– Large dollar amounts
– Technically capable of participating

13. ©2009 Ketera Technologies, Proprietary and Confidential
Tip #4: Communicate the Plan
•Work with all stakeholders
– Senior Management
– Procurement
– Finance
– IT
– Pilot users
– Later adopters
•Inform them about upcoming changes
•Solicit continuous feedback

14. ©2009 Ketera Technologies, Proprietary and Confidential
Tip #5: Build a Great Team
•Choose Team members carefully
– Must understand the vision and ultimate goal
– Must be motivated to make it a reality
•Enlist your “Power Users” as pilot users
– People who order a lot & will give honest, constructive feedback

15. ©2009 Ketera Technologies, Proprietary and Confidential
Tip #6: Consider Adoption & Training
•Should feel like eCommerce shopping at home
– Should not look like an accounting system
•Minimal training requirements allow for a quick rollout
@ Con-way:
• 1800 users
• Across every state
• In large & small service centers
NO UI TRAINING REQUIRED

16. ©2009 Ketera Technologies, Proprietary and Confidential
Tip #7: Lock-in early, demonstrable ROI
•Workflow for order approval routing
•New suppliers and services available
•Dramatically reduced invoice processing turnaround time
•Detailed visibility into what is being purchased

17. ©2009 Ketera Technologies, Proprietary and Confidential
info@ketera.com
www.ketera.com
Questions?
eProcurement