Webinar Con Way 11 17 09

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A comprehensive Webinar presentation on successfully implementing an eProcurement solution.

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Webinar Con Way 11 17 09

  1. 1. ©2009 Ketera Technologies, Proprietary and Confidential 7 Tips for Success eProcurement Implementation November 17, 2009
  2. 2. ©2009 Ketera Technologies, Proprietary and Confidential Agenda • Introductions – Chris Newton – VP Marketing, Ketera – Joe Ozuna – Manager, eProcurement, Con-way Enterprise Services • Learning from Con-way’s experience
  3. 3. ©2009 Ketera Technologies, Proprietary and Confidential The Ketera Network
  4. 4. ©2009 Ketera Technologies, Proprietary and Confidential The Ketera Network
  5. 5. ©2009 Ketera Technologies, Proprietary and Confidential Con-way’s Experience eProcurement
  6. 6. ©2009 Ketera Technologies, Proprietary and Confidential Procurement Challenges •Paper-based purchasing process – Error prone & costly to maintain – Hard to process orders for items with complex configurations (uniforms) – No visibility into spending patterns – No control over maverick spending •Long time to settle invoices •Limited resources – Procurement – IT •Diverse and geographically dispersed organization
  7. 7. ©2009 Ketera Technologies, Proprietary and Confidential On-Demand Solution •Procurement •Catalog management •Integrated P-card reconciliation
  8. 8. ©2009 Ketera Technologies, Proprietary and Confidential Results •Over $300 million in spend managed – 200,000 purchase orders – 425,000 P-card purchases – 2.6 million line items •Invoice processing cost down 85% (from $35 to $5 per invoice) •Maverick spend dropped significantly
  9. 9. ©2009 Ketera Technologies, Proprietary and Confidential Tips & Best Practices eProcurement
  10. 10. ©2009 Ketera Technologies, Proprietary and Confidential Tip #1: Secure Executive Sponsorship •Clear vision communicated to direct team and upper management •Broad understanding of the “Big Picture” @ Con-way: • VP Procurement led initiative based on corporate business targets
  11. 11. ©2009 Ketera Technologies, Proprietary and Confidential Tip #2: Leverage On-Demand Solution •Speeds time to ROI (maintains executive support) •Achieve goals with limited resources •Embedded industry standards and best practices @ Con-way: • Implementation only required minimal IT consultation
  12. 12. ©2009 Ketera Technologies, Proprietary and Confidential Tip #3: Be Prepared •Work with IT to understand technical specifications – Integration of Automated Payment tools(American Express) and Payables system (Oracle) •Talk with Finance to understand requirements •Focus on strategic suppliers – Large transaction volume – Large dollar amounts – Technically capable of participating
  13. 13. ©2009 Ketera Technologies, Proprietary and Confidential Tip #4: Communicate the Plan •Work with all stakeholders – Senior Management – Procurement – Finance – IT – Pilot users – Later adopters •Inform them about upcoming changes •Solicit continuous feedback
  14. 14. ©2009 Ketera Technologies, Proprietary and Confidential Tip #5: Build a Great Team •Choose Team members carefully – Must understand the vision and ultimate goal – Must be motivated to make it a reality •Enlist your “Power Users” as pilot users – People who order a lot & will give honest, constructive feedback
  15. 15. ©2009 Ketera Technologies, Proprietary and Confidential Tip #6: Consider Adoption & Training •Should feel like eCommerce shopping at home – Should not look like an accounting system •Minimal training requirements allow for a quick rollout @ Con-way: • 1800 users • Across every state • In large & small service centers NO UI TRAINING REQUIRED
  16. 16. ©2009 Ketera Technologies, Proprietary and Confidential Tip #7: Lock-in early, demonstrable ROI •Workflow for order approval routing •New suppliers and services available •Dramatically reduced invoice processing turnaround time •Detailed visibility into what is being purchased
  17. 17. ©2009 Ketera Technologies, Proprietary and Confidential info@ketera.com www.ketera.com Questions? eProcurement

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