Relationships, Frequency, and Access Track Reflect Become aware Encourage Achieve Celebrate Intervene Reach out Share Visit Inform Communicate Coordinate Escalate Obtain data Self Friends & Family Community Care Team Organizations
How can the system do work for the user and for the doctor, bubbling up the most important information?
Can the dialogue the system has with you improve the quality of interaction you experience with your doctor? Can it become a healthcare interaction unto itself?
Can the system match people with similar traits, match people with specialists?
Can the system assist with forms? The patient could fill out forms ahead of time, so they don’t have to do it in the waiting room. Their answers can yield recommended questions, next steps, tests, etc.
There is information in many places, and holistic health portals with caregiver communication integration are starting to happen.
Take a mashup, portal or Blackboard approach: The patient’s entry point to all of their health care providers, personal supporters, communities, and health information w/ integrated digital communication and support tools.
Who will do this? Each doctor could have their own virtual office, health insurance companies, or PHR providers could push forward.
The content is the conversation. Designing Social Experiences:
You can’t design the conversation But the interface can mediate, guide, inform the conversation The interface can encourage or discourage certain types of behavior - through identity, reputation systems, game mechanics... Social Media Design Basics
Start with the high-level strategic goals and objectives for the site – then answer: why community? What kinds of engagement do you want to encourage on your site? What is the desired outcome? There is no end-state! This will help map out your strategic direction. Why Community?
Rather than pursue Social Media strategies based on fashion, as designers we need to think about how we want the site to engage with people — who want to engage with each other and create architectures, features, and functionalities that creates a path for participation Ask: where is the community going to go? Participation Vision