For years, usability professionals have been using flow diagrams to demonstrate existing and proposed task flows. We have integrated the great thinking from Kevin Cheng and Tom Chi of OK/Cancel into our design process by using the comic strip model to illustrate points of user frustration with existing flows, recommend new approaches, and communicate how the corporation and technology might support the solution. It has proven to be a very engaging communication, combining the persona, their environment, their thoughts, other players, their multi-channel interaction and a high level start to interface design.
Want to start using comics as part of your design process? Amy Cueva, Co-Founder and Chief Experience Officer at Mad*Pow will be conducting a "how to" workshop on how to get going with comics from a strategy, process and tools perspective.