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Bsm   master Bsm master Presentation Transcript

  • Amr YounisPractice Head, BSM
  • Today’s Agenda• HP BTO Business Perspective• Break• Business Service Automation• Business Service Management• Ejada Capability• ITSM• Break• Demo – if time allows• Raffle for iPAD• Lunch
  • Agenda• Introduction to Ejada• What is ISMBSM in Ejada• BSM Blueprint• References
  • Geographical CoverageWith our Head Office in Riyadh we areoperating out of branches in Jeddah, AlKhobar, Amman, Cairo, Alexandria, andDubai; we have plans to open newoffices in Abo Dhabi, Qatar andKuwait, while expanding our reachthrough Channel Partners inLebanon, Yemen and Oman. Head Office Branches Channels
  • About Ejada
  • Team“Over 700 Professionals”
  • MARKET RECOGNITIONMARKET SHARE/RANKING2005 - 2009
  • INTRODUCTION- ISM OVERVIEW BSMSupport Security Center ISM Storage Systems
  • Business Service Management Blueprint Service Strategy & Requirements Quality ManagementGovernance Management Management ITSM Service Intelligent Health Notification (BSM) System Service Version Management Automation BSA CMS & CMDB Intelligent Service Orchestration Compliance – Governance – ITIL – ISO 20000 Professional Services
  • BSM BLUEPRINTStrategy & Governance IT Service Management • Project Portfolio Management • Consolidated Service Desk • IT Financial Management • Service Catalog • Time Management • Knowledge Management • Demand Management • Change Management • Project & Program Management • SLM • SAO • Release Management • Asset Management • Service AnalyticsApplication Lifecycle Management Service Health Management • HP Software for Agile Software Deployment • Business Transaction Management • Functional Testing • Application Performance Management • Performance Testing • HP Software for Oracle Applications • Security Testing • HP Software for SAP Environment • Request Management • Network Management • Version Management • Physical & Virtual Converged Device Management
  • Why Ejada BSM? More than 30 resident consultants in Saudi Arabia Wide experience in BSMMore than 10 years of field in the Middle Partnering with major + Local support centerexperience in the field East, with more than 30 technology providers Worldwide network with successful engagements. special service providers Assess Educate Design Monitor Implement
  • Ejada BSM Major CustomersGovernment Saudi Royal Saudi Navy CustomsFinanceTelco Private EducationOil, Gas & Petrochemicals Healthcare
  • HP BTO ReferencesCustomer Name DetailsARAMCO Event, Network, Systems, Applications & Storage Management + Reporting & Several IntegrationsCapital Market Authority Event, Network, Systems, Application Management as phase I + [1,350,000] Reporting, Service Desk & Client Management as Phase IISaudi Customs Service Desk & Servers ManagementSaudi Royal Navy Service DeskImam University Service DeskNaif University Service DeskGeneral Authority for Civil Aviation Service Desk, Change Management, SLM, Network, Servers & Applications Management + Reporting & Several IntegrationsRiyad Bank Client Management, Web Applications Security Testing & Alert ManagementNational Commercial Bank Network AutomationJeddah Municipality Server & Network Automation, Server & Network ManagementKing Abdullah University Service DeskInma Bank Software Testing
  • Thank you