Bsm master

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Bsm master

  1. 1. Amr YounisPractice Head, BSM
  2. 2. Today’s Agenda• HP BTO Business Perspective• Break• Business Service Automation• Business Service Management• Ejada Capability• ITSM• Break• Demo – if time allows• Raffle for iPAD• Lunch
  3. 3. Agenda• Introduction to Ejada• What is ISMBSM in Ejada• BSM Blueprint• References
  4. 4. Geographical CoverageWith our Head Office in Riyadh we areoperating out of branches in Jeddah, AlKhobar, Amman, Cairo, Alexandria, andDubai; we have plans to open newoffices in Abo Dhabi, Qatar andKuwait, while expanding our reachthrough Channel Partners inLebanon, Yemen and Oman. Head Office Branches Channels
  5. 5. About Ejada
  6. 6. Team“Over 700 Professionals”
  7. 7. MARKET RECOGNITIONMARKET SHARE/RANKING2005 - 2009
  8. 8. INTRODUCTION- ISM OVERVIEW BSMSupport Security Center ISM Storage Systems
  9. 9. Business Service Management Blueprint Service Strategy & Requirements Quality ManagementGovernance Management Management ITSM Service Intelligent Health Notification (BSM) System Service Version Management Automation BSA CMS & CMDB Intelligent Service Orchestration Compliance – Governance – ITIL – ISO 20000 Professional Services
  10. 10. BSM BLUEPRINTStrategy & Governance IT Service Management • Project Portfolio Management • Consolidated Service Desk • IT Financial Management • Service Catalog • Time Management • Knowledge Management • Demand Management • Change Management • Project & Program Management • SLM • SAO • Release Management • Asset Management • Service AnalyticsApplication Lifecycle Management Service Health Management • HP Software for Agile Software Deployment • Business Transaction Management • Functional Testing • Application Performance Management • Performance Testing • HP Software for Oracle Applications • Security Testing • HP Software for SAP Environment • Request Management • Network Management • Version Management • Physical & Virtual Converged Device Management
  11. 11. Why Ejada BSM? More than 30 resident consultants in Saudi Arabia Wide experience in BSMMore than 10 years of field in the Middle Partnering with major + Local support centerexperience in the field East, with more than 30 technology providers Worldwide network with successful engagements. special service providers Assess Educate Design Monitor Implement
  12. 12. Ejada BSM Major CustomersGovernment Saudi Royal Saudi Navy CustomsFinanceTelco Private EducationOil, Gas & Petrochemicals Healthcare
  13. 13. HP BTO ReferencesCustomer Name DetailsARAMCO Event, Network, Systems, Applications & Storage Management + Reporting & Several IntegrationsCapital Market Authority Event, Network, Systems, Application Management as phase I + [1,350,000] Reporting, Service Desk & Client Management as Phase IISaudi Customs Service Desk & Servers ManagementSaudi Royal Navy Service DeskImam University Service DeskNaif University Service DeskGeneral Authority for Civil Aviation Service Desk, Change Management, SLM, Network, Servers & Applications Management + Reporting & Several IntegrationsRiyad Bank Client Management, Web Applications Security Testing & Alert ManagementNational Commercial Bank Network AutomationJeddah Municipality Server & Network Automation, Server & Network ManagementKing Abdullah University Service DeskInma Bank Software Testing
  14. 14. Thank you

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