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 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
 Case Management by EMC - xCP Platform
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Case Management by EMC - xCP Platform

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Introduction to the Case Management platform from EMC: xCP …

Introduction to the Case Management platform from EMC: xCP

Presented at the Amplexor seminar on Case Management, 15 september 2011, Brussels

Published in: Technology, Business
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  • There are common patterns that define a case lifecycle
    All Case processes are initiated with some event. Something kicks-off the process, like an application, invoice or claim that gets submitted.
    At the foundation there are processes which guide the case through the different steps or phases in its lifecycle
    The process has patterns but is non-deterministic because so many variables and so much human judgment is involved
    The case file aggregates documents and data from multiple sources
    The resolution often includes customer or constituent communications and the archival of all related documents which get retained as one common unit under the case file construct.

    These applications involve many participants, internal and external to the organization, processes are both sequential and non-sequential in nature, and information including data and various document types (electronic, paper, emails XML, etc.) must be transformed into electronic information for easy access and processing. They often involve providing a service or interacting directly with customers or constituents. From a compliance risk perspective, these applications must provide visibility into a case and an accounting of the decisions that were made.

    Only EMC can provide all the technologies needed to support the entire case management lifecycle on a unified platform.
  • Case Management requires a broad range of capabilities. Naturally it requires Process Management, but also document management, and collaboration,

    So if Case Mgmt requires all these technologies, how does it differ from ECM? The major and fundamental difference is that everything revolves around and is driven by the “Case.”

    The conceptual structure of a case pulls together everything that an old manila folder would contain, all the documents or content files, but more than that is aggregates and orchestrates all the data, relevant rules, policies, processes, and discussion threads that are relevant to that specific case instance. And the case templates can ensure consistent and accurate handling of case processes as the cases move through their individual lifecycles.
    Let’s look at another difference… <click>

    <Additional talking points>
    Note to Presenter: This note can be added if you want to highlight an additional differentiator of xCP.

    What else is unique about our case management today is that many of the behaviors of the case would have historically required customizations, things like case folder templates and behaviors at different lifecycle states are now configurable and can be orchestrated by the case metaphor.

  • http://www.gartner.com/it/page.jsp?id=1358913

    Capture attention
    Traditional approaches to developing content-centric applications are no longer relevant
    Quote: Do we need a new approach?
    Paramount focus on line of business
    Must be provocative
  • Business process management
    Enterprise content management
    Collaboration
    Customer communications
    Intelligent capture
    Compliance and security
    Monitoring, analytics, and reporting
  • Rapid Process and Application Composition and Configuration
    Iteratively validate, debug, and prototype process and application logic, including end-user GUIs
    Model Driven (Declarative)
    App Builders define and configure application artifacts (models)
    Business users can configure the model to adapt to changing business conditions
    Configuration
    Change data and behavior in application models without coding to adapt to changing business conditions
    Composition
    Combine existing components and services to provide new components and services
    Orchestration
    Manage the flow and exchange of information through services and activities that carry out the steps in a business process
    Customization
    Well-defined extension points for code, e.g. activity templates, forms “adaptors”, WDK components
  • Commonly used process activity templates, form controls, and UI widgets are provided out-of-the-box
    xCelerators are available to provide software artifacts such as sample applications, solution templates, and process blueprints
    Simplified installers, documentation, technical white papers, education and training , and best practices are also provided on the community
  • Integrated, graphical toolset
    Drag-and-drop environment
    Double-click any template to configure rules associated with it
    Build business processes, electronic forms, and case worker user interfaces
    Common model shared between all tools
    Comprehensive process debugging

    Develop end-user interfaces and quickly map business logic with composition tools that empower both IT and the LOB make adjustments needed
    Change processes and forms with little or no IT intervention

    Customizing pre-built templates and xCelerators allows you to build application faster
    Library of templates provided are proven, tested components used by all customers
    Re-use existing templates, components, and web services to create new applications
    Create new process snippets or form controls to save time with commonly used activities




  • Documentum TaskSpace uniquely lowers total cost of ownership for BPM customers by making it much faster and easier to build and deploy dynamic business applications. Nearly all user interface customization may be accomplished with easy-to-use graphical tools. Very little, if any, coding is required to build custom applications and both the interface and data may be modeled in a single workspace.
    The TaskSpace user interface is optimized for production workflow operations with document and image repository access built in. TaskSpace is specifically designed for users who have to perform a large number of tasks; and to perform these tasks, must be able to find documents and folders within in very large repositories.
    TaskSpace is highly optimized for TCM—including document imaging—where document viewing, data entry, and human decision-making must be fast and efficient. It enhances this efficiency by consolidating task information—including quick access to required documents—within a single tabbed window. A Task List component in TaskSpace provides a list of tasks for a user or queue that can be based on filtered queries of available work items.
    TaskSpace provides an easily customized task-oriented environment with streamlined access to associated documents and native document viewing. It is organized as a collection of components, that can be rapidly configured within Forms Builder, which are rendered as tabs or views in the resulting TaskSpace application. Enhancements in both Forms Builder and Process Builder, along with the addition of TaskSpace, provide ease, considerably improve the configuration process, and reduce the time to implement and deploy process-based applications. Using the Task List wizard in Forms Builder, designers can include selected process data elements as columns in a Task List, and filter the list based on data conditions. A Get Next Task button streamlines performance for heads-down task processing.

    Improve knowledge sharing and information use: Engage experts by participating in ad-hoc discussions
    Intelligence: Configurable, role-based UI provides information specific to a users activity; Intuitive, tab based interface organizes case content and data logical compartments – from one single interface; Improve knowledge sharing and information use
    Speed: Tasks are automatically routed to users based on availability, existing workload, geography and skill set; Navigating the interface completed through single click transactions; Preview all content types using embedded viewer.
  • Content management ensures that you have a broad, real-time, full view of the information and documentation related to a particular case, such as e-mail messages, images, records, and correspondence. Employees can work with that content at any time, even when disconnected, and quickly retrieve accurate, up to-date customer information.

    Precision: Automating records requirements with event-based retention. Protect sensitive data with role-based security and access.
    Intelligence: Broad, real-time, full view of accurate information and content related to a case to make the right decision


    In-Context Collaboration – Don’t make users break out of their in-progress work to collaborate
    Modular User Interface Framework – Provide easy configuration and personalization based on persona, tasks to be performed or individual preference
    Device- and Task-Specific User Interfaces – Support a wide-variety of devices and provide the best user experience on each by leveraging the device capabilities and presenting the right functionality
    Leverage Existing Work Patterns and Tools When Possible – Simplify user experience and make the process of working with information unobtrusive by leveraging existing work patterns and use of common tools (e.g. email)
  • Business Rules
    Ease of Use / Speed to Solution
    Authoring and maintaining rules is at least 10x – 25x faster
    For logic beyond the most trivial rules, Corticon is the right option
    Rules are transparent – easy to understand, review, approve, change
    Get the rules Right
    Rules modeled in business-friendly, spreadsheet-like metaphor
    Built-in analysis tools ensures rules are conflict-free and complete
    Integrated testing enables verification of business intent at design time
    Maximize Reuse / Ensure consistent application of Policy
    SOA-centric, standards-based
    Decision Services can be reused across activities, processes, applications
    Agility
    Rules can be changed dynamically, without uninstalling and rewiring the process
  • Content management ensures that you have a broad, real-time, full view of the information and documentation related to a particular case, such as e-mail messages, images, records, and correspondence. Employees can work with that content at any time, even when disconnected, and quickly retrieve accurate, up to-date customer information.

    Precision: Automating records requirements with event-based retention. Protect sensitive data with role-based security and access.
    Intelligence: Broad, real-time, full view of accurate information and content related to a case to make the right decision


    In-Context Collaboration – Don’t make users break out of their in-progress work to collaborate
    Modular User Interface Framework – Provide easy configuration and personalization based on persona, tasks to be performed or individual preference
    Device- and Task-Specific User Interfaces – Support a wide-variety of devices and provide the best user experience on each by leveraging the device capabilities and presenting the right functionality
    Leverage Existing Work Patterns and Tools When Possible – Simplify user experience and make the process of working with information unobtrusive by leveraging existing work patterns and use of common tools (e.g. email)
  • Content management ensures that you have a broad, real-time, full view of the information and documentation related to a particular case, such as e-mail messages, images, records, and correspondence. Employees can work with that content at any time, even when disconnected, and quickly retrieve accurate, up to-date customer information.

    Precision: Automating records requirements with event-based retention. Protect sensitive data with role-based security and access.
    Intelligence: Broad, real-time, full view of accurate information and content related to a case to make the right decision


    In-Context Collaboration – Don’t make users break out of their in-progress work to collaborate
    Modular User Interface Framework – Provide easy configuration and personalization based on persona, tasks to be performed or individual preference
    Device- and Task-Specific User Interfaces – Support a wide-variety of devices and provide the best user experience on each by leveraging the device capabilities and presenting the right functionality
    Leverage Existing Work Patterns and Tools When Possible – Simplify user experience and make the process of working with information unobtrusive by leveraging existing work patterns and use of common tools (e.g. email)
  • Content management ensures that you have a broad, real-time, full view of the information and documentation related to a particular case, such as e-mail messages, images, records, and correspondence. Employees can work with that content at any time, even when disconnected, and quickly retrieve accurate, up to-date customer information.

    Precision: Automating records requirements with event-based retention. Protect sensitive data with role-based security and access.
    Intelligence: Broad, real-time, full view of accurate information and content related to a case to make the right decision


    In-Context Collaboration – Don’t make users break out of their in-progress work to collaborate
    Modular User Interface Framework – Provide easy configuration and personalization based on persona, tasks to be performed or individual preference
    Device- and Task-Specific User Interfaces – Support a wide-variety of devices and provide the best user experience on each by leveraging the device capabilities and presenting the right functionality
    Leverage Existing Work Patterns and Tools When Possible – Simplify user experience and make the process of working with information unobtrusive by leveraging existing work patterns and use of common tools (e.g. email)
  • Another key component of xCP is the composition tools. These tools allow you to assemble and configure the reusable components we just highlighted using a graphical user interface. The key to rapid application development is the drag-and-drop nature of these tools which allow you to build a new application (composed of business processes, forms, and end-user elements) without writing any custom code. Should your requirements change in the future, adjustments to the underlying processes, form logic, or end-user experience can be made quickly and easily using these composition tools.
  • We provide re-usable components along the entire spectrum of the application, from the base-line processes which underpin the entire application. Here you can see process components called Activity Templates which represent common functionality that an application would need to perform. Things like Assigning a Documentum ACL or Access Control List, Creating a new Folder, Linking an object to a Folder, Applying a lifecycle. These are all things that the application can automate to improve consistency and accuracy within your processes. Under FORMS we have templates for text boxes, drop-down lists, radio-button selections. For the UI we have components that define what you’ll see like Document views, folder contents, or task lists, but we also have components that specify the actions that get performed behind the scenes, like “initiating a process.” This is only a sample of the dozens of pre-built components we provide for you to work with.

    To support our commitment to making xCP a premium platform for delivering case processing applications, we are providing a number of artifacts that will help shorten your learning curve and give you a head start in application building. We call these “xCelerators”, and they include software artifacts such as sample applications, solution templates, process blueprints, and simplified installers, as well as documentation, technical white papers, and education and training offerings targeted at the various roles within your implementation teams.

    Background Information:

    Solution Templates and Process Blueprints

    Solution Templates are proto-solutions that we are developing along with our partners. A solution template will be a starting point that will implement the key features of a solution. You can configure extend the solution template into a production application that meets the unique needs of your business. Examples of solution templates that we are looking into include grants, law and justice, and health and human services, as well as more horizontal applications like contracts and accounts payable processing.

    Process blueprints are templates for common business processes, such as New Account Opening, that will be made available to accelerate the definition of those processes in Process Builder.

    In addition to product documentation, a number of helpful guides and white papers are available to give you in-depth information on methodology and best practices.

    The 160 page Best Practices Guide is intended to help our partners and practitioners use the Documentum xCelerated Composition Platform (xCP) products to build repeatable business solutions. It focuses on the best practices for using these products by covering topics such as planning, implementation, performance, and deployment. This guide addresses process-based applications and makes recommendations on how to integrate these products to produce an end-to-end solution.

    The Grants Management Sample Application Guide accompanies the sample application software artifacts to help you evaluate and learn xCP.

    We also have an excellent introduction the platform in the xCP White Paper, that discusses the principles, conceptual approach, and design patterns of xCP. We’ll be following up with other papers on various aspects of the platform, including a performance white paper planned for later this quarter.

    Our final xCelerator is Education and Training.
    Our xCP Tech Camp is a 3 day intensive delivered by our System Engineers – to date the Camp has been delivered 20 times, mostly to partners. The camp is very hands on and is a good way to kick off an xCP project.

    The xCP Tutorial is provided with the product and takes you step by step through building an application, supplementing the other documentation provided with each product.

  • Business Activity Monitoring
    Precision: Personalized management dashboards enable real-time, alerts and proactive monitoring to better mitigate risk and leverage new opportunities and resources
    Intelligence: Enhance operations and decision making with reports and dashboards across processes, data, content, and analytics to identify bottlenecks, escalations and trends
    Speed: Quickly react and respond without having to round trip with IT or operational staff
  • We provide re-usable components along the entire spectrum of the application, from the base-line processes which underpin the entire application. Here you can see process components called Activity Templates which represent common functionality that an application would need to perform. Things like Assigning a Documentum ACL or Access Control List, Creating a new Folder, Linking an object to a Folder, Applying a lifecycle. These are all things that the application can automate to improve consistency and accuracy within your processes. Under FORMS we have templates for text boxes, drop-down lists, radio-button selections. For the UI we have components that define what you’ll see like Document views, folder contents, or task lists, but we also have components that specify the actions that get performed behind the scenes, like “initiating a process.” This is only a sample of the dozens of pre-built components we provide for you to work with.

    To support our commitment to making xCP a premium platform for delivering case processing applications, we are providing a number of artifacts that will help shorten your learning curve and give you a head start in application building. We call these “xCelerators”, and they include software artifacts such as sample applications, solution templates, process blueprints, and simplified installers, as well as documentation, technical white papers, and education and training offerings targeted at the various roles within your implementation teams.

    Background Information:

    Solution Templates and Process Blueprints

    Solution Templates are proto-solutions that we are developing along with our partners. A solution template will be a starting point that will implement the key features of a solution. You can configure extend the solution template into a production application that meets the unique needs of your business. Examples of solution templates that we are looking into include grants, law and justice, and health and human services, as well as more horizontal applications like contracts and accounts payable processing.

    Process blueprints are templates for common business processes, such as New Account Opening, that will be made available to accelerate the definition of those processes in Process Builder.

    In addition to product documentation, a number of helpful guides and white papers are available to give you in-depth information on methodology and best practices.

    The 160 page Best Practices Guide is intended to help our partners and practitioners use the Documentum xCelerated Composition Platform (xCP) products to build repeatable business solutions. It focuses on the best practices for using these products by covering topics such as planning, implementation, performance, and deployment. This guide addresses process-based applications and makes recommendations on how to integrate these products to produce an end-to-end solution.

    The Grants Management Sample Application Guide accompanies the sample application software artifacts to help you evaluate and learn xCP.

    We also have an excellent introduction the platform in the xCP White Paper, that discusses the principles, conceptual approach, and design patterns of xCP. We’ll be following up with other papers on various aspects of the platform, including a performance white paper planned for later this quarter.

    Our final xCelerator is Education and Training.
    Our xCP Tech Camp is a 3 day intensive delivered by our System Engineers – to date the Camp has been delivered 20 times, mostly to partners. The camp is very hands on and is a good way to kick off an xCP project.

    The xCP Tutorial is provided with the product and takes you step by step through building an application, supplementing the other documentation provided with each product.

  • In-Context Collaboration – Don’t make users break out of their in-progress work to collaborate
    Modular User Interface Framework – Provide easy configuration and personalization based on persona, tasks to be performed or individual preference
    Device- and Task-Specific User Interfaces – Support a wide-variety of devices and provide the best user experience on each by leveraging the device capabilities and presenting the right functionality
    Leverage Existing Work Patterns and Tools When Possible – Simplify user experience and make the process of working with information unobtrusive by leveraging existing work patterns and use of common tools (e.g. email)
  • Transcript

    • 1. 1© Copyright 2011 EMC Corporation. All rights reserved. Case management using xCP Tim Vereecke Senior Systems Engineer EMC Information Intelligence Group - Benelux The right choice in every case
    • 2. 2© Copyright 2011 EMC Corporation. All rights reserved. Data Mapping Index Account Details Update Account Delete Account CSR Review Data Mapping Index Case Initiation Case Closing • Notification • Document generation • Records management • Archiving • Updates • Web • Email • Mobile • Paper • Scanning Internal External Case Processing How a case is handled…
    • 3. 3© Copyright 2011 EMC Corporation. All rights reserved. PeopleData Content Collaboration Reporting Policies Events Communication Process It’s All About the Case
    • 4. 5© Copyright 2011 EMC Corporation. All rights reserved. Approach 1: COTS or Custom Development DEGREE OF CUSTOMIZATION COTS CUSTOM COST FIT TO BUSINESS NEEDS TIME TO DEPLOY HIGH HIGH HIGH HIGH LOW LOW MED LOW
    • 5. 6© Copyright 2011 EMC Corporation. All rights reserved. Approach 2 – Multiple “Best-of-Breed” Systems
    • 6. 7© Copyright 2011 EMC Corporation. All rights reserved. Integration Integration Integration Integration Integration Integration Capture ECM Customer Communications Collaboration External Systems BPM Approach 2 – Multiple “Best-of-Breed” Systems 1. Lack of visibility and adaptability 2. No end-to-end audit trail and compliance 3. No version management
    • 7. 8© Copyright 2011 EMC Corporation. All rights reserved. Is There A Better Way? ECM Components Integrated Platform Static “Coded” Applications Dynamically “Composed” Applications
    • 8. 9© Copyright 2011 EMC Corporation. All rights reserved. Integration Integration Integration Integration Integration Integration INFRASTRUCTURE Capture ECM Customer Communications Collaboration External Systems BPM Documentum xCP: End-to-end Solution Enterprise Content Management Content
    • 9. 10© Copyright 2011 EMC Corporation. All rights reserved. COMPLIANCE AND ANALYTICS Security Retention Management DashboardsAudit Trails KPIs APPLICATION COMPOSITION Graphical Toolset UI Widgets Process Snippets Forms Controls Best Practices Community Documentum xCP: End-to-end Solution DOCUMENTUM xCP “Documentum xCP has brought about a sea change in our philosophy and approach to deploying business critical applications. …We’ve been able to explore other technology areas in which we could eliminate redundancies and consolidate applications on a single platform.” Dr. Lynn Vogel, CIO, MD Anderson INFRASTRUCTURE Capture Content Customer Communications Collaboration External Systems BPM Enterprise Content Management
    • 10. 11© Copyright 2011 EMC Corporation. All rights reserved. Application Composition Checklist Support For:  Rapid process and application development  Model driven, declarative architecture  Configuration  Composition  Orchestration  Customization
    • 11. 12© Copyright 2011 EMC Corporation. All rights reserved. xCelerators Community Composition Tools Reusable Components EMC Documentum xCP How do we facilitate this?
    • 12. 13© Copyright 2011 EMC Corporation. All rights reserved. Reusable Components Activity Templates Form Controls UI Widgets
    • 13. 14© Copyright 2011 EMC Corporation. All rights reserved. Defined Processes Configured Forms Composition Tools Assembled User Experience
    • 14. 15© Copyright 2011 EMC Corporation. All rights reserved. xCelerators and Developer Community Develop applications even faster • Speed both development and deployment • Sample apps, solution templates, express installers, reference architecture, best practices… • 35 xCelerators • 9 Sample Applications • 26 Assets • 26 Design Patterns • Best Practice Guides • All available in community: http://developer.emc.com/xcp
    • 15. 16© Copyright 2011 EMC Corporation. All rights reserved. Features and benefits
    • 16. 17© Copyright 2011 EMC Corporation. All rights reserved. Purpose-built, adaptable case worker user interface • Highly-configurable, all-in-one UI for case-based applications • Unites process, information, and monitoring • Embedded content preview • Work queues to distribute case load across users • Rapid application configuration • Optimized content and task- oriented access • Role-based access
    • 17. 18© Copyright 2011 EMC Corporation. All rights reserved. Strong ECM capabilities to support content and security • All case information and interactions must be stored in a common repository • All case artifacts and models support versioning • Search and classification capabilities both inside Documentum and external sources • Security and role-based access control allows all users to share the same trusted source
    • 18. 19© Copyright 2011 EMC Corporation. All rights reserved. Strong BPM capabilities to support process • A business process is the core of any case-based application • Declarative, dynamic data model enables agility • Activity templates promotes creation/reuse of commonly used process snippets • Business rules (logic) can be changed dynamically
    • 19. 20© Copyright 2011 EMC Corporation. All rights reserved. End-to-End Information Governance to Provide Audit Trail and Retention • Complete audit trail is key component to good governance • Retention management to preserve case only for legally mandated period • Trusted Content Services provides more advanced security • Information Rights Management can seal cases beyond the firewall Electronic signatures Digital shredding Single sign-on Authentication Auditing Encryption Information rights Retention Management
    • 20. 21© Copyright 2011 EMC Corporation. All rights reserved. Enterprise Capture to Automate Case Creation and Eliminate Data Entry Error • EMC Captiva can automatically create a case in xCP when a new scanned document is received • OCR capabilities to extract case metadata • High-fidelity forms – Forms that look identical to their paper counterparts • Validation of data during scanning means only critical data needs to be presented to a human operator • Redaction can invoked for enhanced security DeliverExtractCapture Identify Validate MetaData Author Date From Subject Customer
    • 21. 22© Copyright 2011 EMC Corporation. All rights reserved. Customer Communications Management for Rich Case Correspondence • Rich case correspondence with a quick response time improves customer service • Multi-channel distribution • Automate creation and distribution of communications with the customer • Ensure compliance • Create templates in commonly used tools (Word, InDesign, Dreamweaver) • Integrate directly into business process (automated) or via a button in the case worker UI (on-demand)
    • 22. 23© Copyright 2011 EMC Corporation. All rights reserved. Graphical tools for creating applications quickly with minimal custom code • Integrated, graphical toolset • Drag-and-drop environment • Double-click any template to configure rules associated with it • Build business processes, electronic forms, and case worker user interfaces • Common model shared between all tools • Comprehensive process debugging Build a process Build a form
    • 23. 24© Copyright 2011 EMC Corporation. All rights reserved. Reusable Components and Sample Applications • Commonly used process activity templates, form controls, and UI widgets are provided out-of-the- box • xCelerators are available to provide software artifacts such as sample applications, solution templates, and process blueprints • Simplified installers, documentation, technical white papers, education and training , and best practices are also provided on the community Activity Templates Form Controls UI Widgets
    • 24. 25© Copyright 2011 EMC Corporation. All rights reserved. Dashboards for 360 degree view and display of key metrics/analytics • Interactive dashboards • Visualize key performance indicators (KPIs) at aggregate and instance levels • Unattended alerts and responses • Identify and react to situations before they become problem • Drag-and-drop dashlets to add/remove/move reports
    • 25. 26© Copyright 2011 EMC Corporation. All rights reserved. Access to external systems so all relevant information is available • Connect processes with other applications that run key aspects of the business • Connect external systems, applications, and people • Outbound and inbound message and event correlation • Search across external repositories • CMIS support
    • 26. 27© Copyright 2011 EMC Corporation. All rights reserved. Demo A very quick look
    • 27. 28© Copyright 2011 EMC Corporation. All rights reserved.
    • 28. 29© Copyright 2011 EMC Corporation. All rights reserved.
    • 29. 30© Copyright 2011 EMC Corporation. All rights reserved.
    • 30. 31© Copyright 2011 EMC Corporation. All rights reserved.
    • 31. 32© Copyright 2011 EMC Corporation. All rights reserved.
    • 32. 33© Copyright 2011 EMC Corporation. All rights reserved. What we provide Reduce cycle time, improve accuracy, and enhance productivity Speed Make well-informed decisions that benefit the customer and organization Intelligence Eliminate human error and protect customers Precision Leverage a unified infrastructure to support diverse case management applications Agility CASE MANAGEMENT xCP - The right choice in every case
    • 33. 34© Copyright 2011 EMC Corporation. All rights reserved. For more information Please visit these websites: • Documentum xCP microsite – www.emc.com/xcp • xCP Developer Community – developer.emc.com/xcp • Documentum xCP Interactive Tour – http://www.emc.com/collateral/demos/microsite s/xcp/index.htm
    • 34. 35© Copyright 2011 EMC Corporation. All rights reserved. Upcoming events EMC Documentum Update 2011 September 29 in Brussels EMC Momentum 2011 October 31 - November 3 in Berlin
    • 35. 36© Copyright 2011 EMC Corporation. All rights reserved. THANK YOU

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