Provance IT Asset Management Pack for Microsoft System Center

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  • I won’t detail each of the capabilities represented across the top of this slide that the joint Microsoft – Provance solution supports. These are all well documented in the Products section at www.provance.com. However, these are a useful reference to identify customer requirements. For example, if you hear your customer express a need to manage contracts or leases, or improve asset purchasing, or respond to a license audit, these all suggest a potential application of the Microsoft – Provance solution.There are two special cases here that are worth highlighting: IT service management and CMDB.The Provance solution does not provide service management functionality, such as ITIL processes like incident, problem, change, configuration and release management. And Provance is not a Configuration Management Database, or CMDB, which have been popularized as an important element in supporting service management; however, Provance is an important data provider to both the service desk application and CMDB. IT asset management information improves decision support at the service desk and is an important source of data – a Management Data Repository or MDR – for the CMDB.One of the reasons I want to highlight this is that right now we’re currently working with Microsoft in a number of competitive bids against BMC. Our positioning in these accounts is that Provance acts as not just as an IT asset management repository, but can serve as an MDR data provider that feeds information from Configuration Manager, Active Directory and Operations Manager to the BMC IT service management environment – which can be either the federated Atrium CMDB or the BMC IT Service Desk.There’s also a strong case to be made that IT asset management is an essential pre-requisite for CMDB deployment. In other words, you need to have an accurate asset registry in place to help properly populate the CMDB – otherwise, it becomes and exercise of garbage in, garbage out. Given the fact that it takes typically three to five years to get an operational CMDB properly set up and running, you can take this approach to start customers off with an asset management project that will bridge the gap until the Microsoft System Center Service Manger CMDB is available in about a year.In any case, when you encounter customers with a strong IT service management, ITIL or CMDB agenda, Provance can help support your engagement. Our account execs are happy to help you build a joint engagement strategy in competitive accounts, like we’re doing with BMC. You can also refer our two white papers, about how IT asset management supports IT service management and how IT asset management is an important prerequisite for CMDB implementation.
  • Provance IT Asset Management Pack for Microsoft System Center

    1. 1. Provance IT Asset Management Pack for Microsoft System Center 1
    2. 2. Copyright © 2010 Provance Technologies Inc. All rights reserved. Proprietary and Confidential. Overview of “Customer” Requirements and Objectives Provance IT Asset Management Pack Overview Provance IT Asset Management Pack Demonstration Questions and Next Steps Session Agenda 2
    3. 3. Copyright © 2010 Provance Technologies Inc. All rights reserved. Proprietary and Confidential. 3 Introducing Provance Established 1997 Process-centric and ISO 9001 registered Aligned with ITIL® and Microsoft Operational Framework (MOF) Recognized by industry analysts as a leader in IT Asset Management > CITAM Certified > CSAM Certified > ITIL Expert > MOF Certified
    4. 4. Copyright © 2010 Provance Technologies Inc. All rights reserved. Proprietary and Confidential. Provance and Microsoft Microsoft ISV Gold Partner Microsoft System Center Service Manager Technology Adoption Program (TAP) > Provance IT Asset Management Pack released at MMS 2010 Microsoft System Center Alliance Partner Featured in Microsoft keynote and breakout session presentations 4
    5. 5. Copyright © 2010 Provance Technologies Inc. All rights reserved. Proprietary and Confidential. Provance IT Asset Management Pack 5 Process Management Pack Built on the Microsoft System Center platform Enhanced IT Service Management IT Asset Life Cycle Management Software Asset Management and License Compliance
    6. 6. Portal Forms Data WarehouseWorkflows Configuration Management DBWorkItems Configuration Items Knowledge ProblemChange Incident AssetCompliance & Risk
    7. 7. Copyright © 2010 Provance Technologies Inc. All rights reserved. Proprietary and Confidential. IT Asset Life Cycle Management Control IT costs > Compare and reconcile purchased inventory with discovery information from SCCM and SCOM Visibility and control of assets through entire life cycle > From procurement to disposal Keep track of “out of band” assets > Stored, On Repair, Retired/Disposed, Non-IP Manage asset deployment > By user, location and department. > Locate and analyze 8
    8. 8. Copyright © 2010 Provance Technologies Inc. All rights reserved. Proprietary and Confidential. Software Asset Management Minimize software costs and maintain license compliance Establish software inventory based on purchasing records Assess inventory with deployment and usage information > Utilizes SCCM and/or SCOM data > Determine true up requirements and re- harvesting opportunities Assign and track software by devices or users > CAL tracking > Allocate licenses by groups 9
    9. 9. Copyright © 2010 Provance Technologies Inc. All rights reserved. Proprietary and Confidential. Financial and Contract Management Improves decision support with supplemental cost, contract and organizational information Associate cost, contracts, leases, warranties and service agreements with assets Supports contract negotiations and vendor retainment/selection Supports refresh planning Notifications and alerts on contract expiry > Facilitates optimized renewal and refresh planning > Avoid lease over run penalties 10
    10. 10. Copyright © 2010 Provance Technologies Inc. All rights reserved. Proprietary and Confidential. Microsoft - Provance Solution Actual asset deployment and usage based on auto discovery and metering Planned or expected environment based on purchase and organizational information (e.g. user entitlement, s/w license agreements, etc.) Actual + Planned Auto discovery and inventory of active assets currently in operation Supplementary detail on inactive assets (e.g. on order, warehoused, decommissioned, etc.) Active + Inactive Auto discovery of network-connected assets Tracks “non IP-aware” assets, such as telecom assets (handsets and faxes), devices (PDAs, cell phones) and non-IT assets (equipment racks, furniture) Network + Out Of Band Operational asset detail, such as manufacturer, model, serial number, processor, memory, storage, etc. Financial detail such as vendor, organization, location, contracts (warranty, lease, rental, maintenance, support) and cost Operational + Financial License Compliance Software Management IMACD Life Cycle Vendor Management Contract Management Refresh Planning IT Service Management

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