UX and the City         An introduction to user experience design in the financial services industry         Amir Dotan / ...
About	  me	  User Experience architect at LAB49; a technology consulting firm thatbuilds advanced solutions for the financ...
I’m	  going	  to	  talk	  about	  1.	  Working	  as	  a	  UX	  professional	  in	  the	  financial	  services	  industry	  ...
Working	  in	  the	  financial	  services	  industry	         Diverse	  markets	                  Foreign	  exchange,	  sto...
Working	  in	  the	  financial	  services	  industry	           Typical	  projects	                      Trading	  systems	...
Working	  in	  the	  financial	  services	  industry	                      Diverse	  user	  groups	                        ...
Working	  in	  the	  financial	  services	  industry	                                  Different	  banks	  –	  Different	  pr...
Working	  in	  the	  financial	  services	  industry	          Developing	  projects	  for	  a	  global	  audience	  http:/...
Working	  in	  the	  financial	  services	  industry	                       Extremely	  compeFFve	  industry	  h2p://www.fli...
An	  advice	  I	  was	  given	  #1	                                              “Start	  reading	  the	  Financial	  Time...
Working	  in	  the	  financial	  services	  industry	          ConfidenFal	  projects	  
Working	  in	  the	  financial	  services	  industry	                     The	  right	  usable	  user	  interface	  can	   ...
Working	  in	  the	  financial	  services	  industry	                   RegulaFon	  and	  internal	  legal	  departments	  ...
Working	  in	  the	  financial	  services	  industry	        “Fat	  Finger”	  syndrome	  
Working	  in	  the	  financial	  services	  industry	                               Limited	  access	  to	  what	  compeFto...
Working	  in	  the	  financial	  services	  industry	             Limited	  professional	  literature	  	  http://www.flick...
An	  advice	  I	  was	  given	  #2	                                     “Find	  someone	  nice	  in	  the	  bank	  and	   ...
The	  trading	  floor	  work	  environment	             Working	  in	  front	  of	  3-­‐6	  monitors	  h2p://www.flickr.com/...
The	  trading	  floor	  work	  environment	                    Displaying	  a	  wealth	  of	  diverse	  informaFon	  http:/...
The	  trading	  floor	  work	  environment	                Rear-­‐view	  mirrors	  a2ached	  to	  the	                  com...
The	  trading	  floor	  work	  environment	           Legacy	  systems	           A	  complicated	  network	  of	  different...
The	  trading	  floor	  work	  environment	                                     Diverse	  communicaFon	  channels	  h2p://w...
The	  trading	  floor	  work	  environment	                                              Use of diverse alert soundsh2p://w...
The	  trading	  floor	  work	  environment	                               Busy	  and	  ohen	  unavailable	  users	  http://...
User	  Experience	  Design	  considera3ons	        Developing	  interfaces	  using	  Flex	         and	  SilverLight	  
User	  Experience	  Design	  considera3ons	                   Use	  of	  colours	                      Colour	  blindness	...
User	  Experience	  Design	  considera3ons	          Standard	  components	  –	  The	  blo2er,	  SPOT	  panels,	  charts	  
User	  Experience	  Design	  considera3ons	       Maximising	  screen	  real-­‐estate	  
User	  Experience	  Design	  considera3ons	                                 Not	  always	  possible	  to	  use	  real	  da...
User	  Experience	  Design	  considera3ons	  Keyboard-­‐friendly	  interfaces	                                      hLp://...
User	  Experience	  Design	  considera3ons	                                                       Typography	  and	  numbe...
Swap	   SPOT	                 Call	        User	  Experience	  Design	  considera3ons	       VolaFlity	      Put	         ...
User	  Experience	  Design	  considera3ons	  Modular	  interfaces	                            h2p://www.flickr.com/photos/s...
User	  Experience	  Design	  considera3ons	  Branding	  consideraFons	  
User	  Experience	  Design	  considera3ons	                            Data	  visualisaFon	  h2p://www.flickr.com/photos/se...
User	  Experience	  Design	  considera3ons	      Mobile	  apps	  
User	  Experience	  Design	  considera3ons	                                 ImporFng/exporFng	  Excel	  files	  http://www....
User	  Experience	  Design	  considera3ons	     Using	  Fcking	  numbers	  in	  prototypes	                               ...
User	  Experience	  Design	  considera3ons	       Snapshots	  &	  Drilldowns	                                             ...
User	  Experience	  Design	  considera3ons	                        SomeFmes	  the	  killer	  app	  is	  a	  simple	  form,...
Thank	  you	             amirdotan1@gmail.com	             www.amirdotan.com	  (UX	  blog	  in	  Hebrew)	             Twi2...
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UX and the City - An introduction to user experience design in the financial services industry

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UX and the City - An introduction to user experience design in the financial services industry

  1. UX and the City An introduction to user experience design in the financial services industry Amir Dotan / LAB49http://www.flickr.com/photos/harshilshah/1508319950/
  2. About  me  User Experience architect at LAB49; a technology consulting firm thatbuilds advanced solutions for the financial services industryPreviously:- Researcher at the Centre for HCI Design at City University London- Multimedia degree lecturer at SAE Collage (London)- Flash developer at SHAPE Interactive (Israel)BA (Hons.) Multimedia Arts (Middlesex University)MSc Human-Centred Systems (City University London)
  3. I’m  going  to  talk  about  1.  Working  as  a  UX  professional  in  the  financial  services  industry  2.  The  trading  floor  work  environment  and  its  impact  on  UX  work  3.  User  Experience  Design  considera3ons  
  4. Working  in  the  financial  services  industry   Diverse  markets   Foreign  exchange,  stocks,  commodiFes,  futures  contracts,   Bonds,  credit,  rates  and  more  h2p://www.flickr.com/photos/funadium/913303959/  
  5. Working  in  the  financial  services  industry   Typical  projects   Trading  systems  (Single  and  MulF-­‐Dealer  PlaPorms)   Risk  Management  systems   Market  data  (research)   Strategic  planning  Lab49  -­‐  BEA  Fixed  Income  PorKolio  Pricing  Demo  
  6. Working  in  the  financial  services  industry   Diverse  user  groups   Internal  and  external  users   Individuals,  small-­‐medium  businesses,  large  corporates,     insFtuFonal  investors  (hedge  funds,  pension  funds,  governments   central  banks  etc.)  h2p://www.flickr.com/photos/d-­‐kav/4629934426/  
  7. Working  in  the  financial  services  industry   Different  banks  –  Different  procedures,   terminology  etc.  h2p://www.lindsayfincher.com/albums/greenwich/thames_canary_wharf.sized.jpg  
  8. Working  in  the  financial  services  industry   Developing  projects  for  a  global  audience  http://www.flickr.com/photos/horiavarlan/4270078348/
  9. Working  in  the  financial  services  industry   Extremely  compeFFve  industry  h2p://www.flickr.com/photos/pues/2552993021/  
  10. An  advice  I  was  given  #1   “Start  reading  the  Financial  Times”  h2p://www.flickr.com/photos/riceyrice/3032227676/  
  11. Working  in  the  financial  services  industry   ConfidenFal  projects  
  12. Working  in  the  financial  services  industry   The  right  usable  user  interface  can   help  make  billions  http://www.flickr.com/photos/ari/3731724596/
  13. Working  in  the  financial  services  industry   RegulaFon  and  internal  legal  departments  http://www.flickr.com/photos/somegeekintn/3709203268/
  14. Working  in  the  financial  services  industry   “Fat  Finger”  syndrome  
  15. Working  in  the  financial  services  industry   Limited  access  to  what  compeFtors  are  doing  http://www.flickr.com/photos/practicalowl/314989744/
  16. Working  in  the  financial  services  industry   Limited  professional  literature    http://www.flickr.com/photos/betsythedevine/1387463115/
  17. An  advice  I  was  given  #2   “Find  someone  nice  in  the  bank  and   never  let  them  go”  http://www.flickr.com/photos/stuseeger/226628124/
  18. The  trading  floor  work  environment   Working  in  front  of  3-­‐6  monitors  h2p://www.flickr.com/photos/27244534@N08/2539318470/  
  19. The  trading  floor  work  environment   Displaying  a  wealth  of  diverse  informaFon  http://thomsonreuters.com/products_services/financial/eikon
  20. The  trading  floor  work  environment   Rear-­‐view  mirrors  a2ached  to  the   computer  screens  
  21. The  trading  floor  work  environment   Legacy  systems   A  complicated  network  of  different  systems  
  22. The  trading  floor  work  environment   Diverse  communicaFon  channels  h2p://www.flickr.com/photos/xospecialk/2247393752/  
  23. The  trading  floor  work  environment   Use of diverse alert soundsh2p://www.flickr.com/photos/uzvards/129244063/  
  24. The  trading  floor  work  environment   Busy  and  ohen  unavailable  users  http://www.flickr.com/photos/artemuestra/2941677924/
  25. User  Experience  Design  considera3ons   Developing  interfaces  using  Flex   and  SilverLight  
  26. User  Experience  Design  considera3ons   Use  of  colours   Colour  blindness  consideraFons  
  27. User  Experience  Design  considera3ons   Standard  components  –  The  blo2er,  SPOT  panels,  charts  
  28. User  Experience  Design  considera3ons   Maximising  screen  real-­‐estate  
  29. User  Experience  Design  considera3ons   Not  always  possible  to  use  real  data  in     prototypes  and  mockups  h2p://www.flickr.com/photos/fredjk/276849773/  
  30. User  Experience  Design  considera3ons  Keyboard-­‐friendly  interfaces   hLp://www.flickr.com/photos/paul_garland/2268928575/  
  31. User  Experience  Design  considera3ons   Typography  and  numbers  h2p://www.flickr.com/photos/zoezolka/313115700/  
  32. Swap   SPOT   Call   User  Experience  Design  considera3ons   VolaFlity   Put   Terminology CCY   Short  Liquidity   Hedge   Straddle   Pip   Principal     Bid   Margin   Maturity   Delta   PosiFon   Yield   Blo2er  
  33. User  Experience  Design  considera3ons  Modular  interfaces   h2p://www.flickr.com/photos/seven13avenue/2080281038/  
  34. User  Experience  Design  considera3ons  Branding  consideraFons  
  35. User  Experience  Design  considera3ons   Data  visualisaFon  h2p://www.flickr.com/photos/second_story/3120736445/  
  36. User  Experience  Design  considera3ons   Mobile  apps  
  37. User  Experience  Design  considera3ons   ImporFng/exporFng  Excel  files  http://www.flickr.com/photos/niallkennedy/58697937/
  38. User  Experience  Design  considera3ons   Using  Fcking  numbers  in  prototypes   http://www.flickr.com/photos/artnoose/2263480871/
  39. User  Experience  Design  considera3ons   Snapshots  &  Drilldowns   http://www.flickr.com/photos/28481088@N00/1577594077/
  40. User  Experience  Design  considera3ons   SomeFmes  the  killer  app  is  a  simple  form,  not   a  fancy  UI  and  complex  data  visualisaFon  http://www.flickr.com/photos/second_story/3120728429/
  41. Thank  you   amirdotan1@gmail.com   www.amirdotan.com  (UX  blog  in  Hebrew)   Twi2er  @UX_links,  @UX_for_Finance  http://www.flickr.com/photos/harshilshah/1508319950/
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