Your SlideShare is downloading. ×
Inspire to Reach Higher: Customer Service
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Inspire to Reach Higher: Customer Service

7,253

Published on

Inspiring quotes hold the power to transform one’s thoughts and actions. This book contains handpicked quotes thoughtfully arranged topic-wise to remind us of the importance of customer service and …

Inspiring quotes hold the power to transform one’s thoughts and actions. This book contains handpicked quotes thoughtfully arranged topic-wise to remind us of the importance of customer service and ways to achieve excellence in customer service. Download Amey’s other free ebooks from http://ameyhegde.in/ebook.html

Published in: Business, Education
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
7,253
On Slideshare
0
From Embeds
0
Number of Embeds
7
Actions
Shares
0
Downloads
58
Comments
0
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Amey HegdeQuotes to inspire us to strive towards customer service excellenceInspire to Reach Higher: Customer Service
  • 2. Inspire to Reach Higher: Customer ServiceInspire to Reach Higher: Customer ServiceInspire to Reach Higher: Customer ServiceInspire to Reach Higher: Customer ServiceQuotes to inspire you towards customer service excellenceAmey Hegde,Motivational Speaker & Corporate Trainer, Goa, IndiaPlease share this free Ebook with your friends and contacts to spread a customerservice mind-set.service mind-set.Cover Picture : Best Service Stamp by Stuart Miles/ FreeDigitalPhotos.netDownload my other free Ebooks at http://ameyhegde.in/ebook.htmlFor more inspiring quotes join the Inspire to Reach Higher Facebook group.
  • 3. IntroductionAs an inspirational speaker I am often amazed by the power that lies in a singlequotes to transform someone’s attitude. Good quotes, though short, can beprofound and have the power to transform one’s thoughts and actions.Empowering quotes “I.N.S.P.I.R.E.” us to reach higher. They:I nfuse positive energy and zest for lifeN urture new ideas and visionsS ummarize complex concepts and ideologiesS ummarize complex concepts and ideologiesP rovide us with a new perspective of seeing thingsI nspire us to have dreamsR eveal the mindsets of successful peopleE ncourage us in times of despairThis book contains handpicked quotations to thoughtfully arranged in sectionsto remind us of the importance of customer service and ways to achieveexcellence in customer service. I do hope the quotes in this book will inspire usto strive towards customer service excellence…-Amey Hegde
  • 4. Importance of the CustomerThere is only one boss: the customer. And he canfire everybody in the company from the chairmanon down, simply by spending his moneysomewhere else.Sam Walton, Founder of Wal-MartEvery company’s greatest assets are itscustomers, because without customers there isno company.Michael LeBoeuf, Author
  • 5. Importance of the CustomerA customer is the most important visitor on ourpremises, he is not dependent on us. We aredependent on him. He is not an interruption inour work. He is the purpose of it.Mahatma GandhiWhen you start viewing your customers asinterruptions, youre going to have problems.Kate Zabriskie, Author, Trainer
  • 6. Importance of Customer ServiceYou’ll never have a product or price advantageagain. They can be too easily duplicated, but astrong customer service culture can’t be copied.Jerry Fritz, Professional Speaker and TrainerService does not exist at the expense of yourprofits. Profit exists because you made theinvestment in service.Ron Kaufman, Author and Founder UP! Your Service
  • 7. Importance of Customer ServiceAlthough your customers won’t love you if yougive bad service your competitors will.Kate Zabriskie, Author, TrainerMerely satisfying customers will not be enoughMerely satisfying customers will not be enoughto earn their loyalty. Instead, they mustexperience exceptional service worthy of theirrepeat business and referral.Rick Tate, Author and expert on Service Quality
  • 8. Retaining CustomersA 5% increase in customer retention canincrease profits by at least 25%.Bain & Company,American global management consulting firmIf you make a sale, you can make a living. If youIf you make a sale, you can make a living. If youmake an investment of time and good service in acustomer, you can make a fortune.Jim Rohn, Author and Motivational Speaker
  • 9. Retaining CustomersCustomers who are merely satisfied remain yourcustomers only as long as everything goes theirway.Chip Bell, Author, Consultant, Keynote SpeakerExceeding expectations is where satisfactionends and loyalty begins.Ron Kaufman, Author and Founder UP! Your Service
  • 10. Customer ReferralsThe purpose of a business is to create acustomer who creates customers.Shiv Singh, VP Social Media at RazorfishIf you do build a great experience, customerstell each other about that. Word of mouth is verypowerful.Jeff Bezos, Founder & CEO, Amazon.com
  • 11. Customer ReferralsGood service leads to multiple sales. If you takegood care of your customers, they will open doorsyou could never open by yourself.Jim Rohn, Author and Motivational SpeakerProfit in business comes from repeat customers;customers that boast about your product andservice, and that bring friends with them.W. Edwards Deming, Author, Educator, Consultant
  • 12. Customer ComplaintsA typical business hears from only about 4% ofits dissatisfied customers. 96% just go away and91% will never come back.Ruby Newell-Legner, Customer Service ExpertYour most unhappy customers are your greatestsource of learning.Bill Gates, Co-founder of Microsoft
  • 13. Customer ComplaintsCustomers don’t expect you to be perfect. Theydo expect you to fix things when they go wrong.Donald Porter, Consultant, Former V.P. British Airways70% of complaining customers will continue todo business with you if you resolve theircomplaint. 95% will continue to do business withyou if you resolve the problem immediately.Lee Resources
  • 14. Happy Employees = Happy CustomersDeveloping great employees attracts greatcustomers.Ron Kaufman, Author and Founder UP! Your ServiceMotivate them, train them, care about them andMotivate them, train them, care about them andmake winners out of them. We know if we treatour employees right, theyll treat the customersright. And if customers are treated right, theyllcome back.J.W. Marriott, Jr., CEO of Marriott International, Inc.
  • 15. Happy Employees = Happy CustomersYou can’t expect your employees to exceed theexpectations of your customers if you don’texceed the employees’ expectations ofmanagement.Howard Schultz, CEO Starbucks CoffeeWhether you are big or small, you cannot givegood customer service if your employees don’tfeel good about coming to work.Martin Oliver, CEO Bourbon Insurance Group
  • 16. Listening to CustomersSpend a lot of time talking to customers face toface. You’d be amazed how many companiesdon’t listen to their customers.Ross Perot, American Businessman, Presidential CandidateThe words your customers speak are expertsuggestions.Ron Kaufman, Author and Founder UP! Your Service
  • 17. Listening to CustomersMake it easy for your customers to talk to you.Kevin Stirtz, Author, ConsultantPeople dont buy because they understand. Theybuy because they feel understood.Tan Suee Chieh, CEO of NTUC Income InsuranceCo-operative Ltd., Singapore
  • 18. Service with a SmileA man without a smiling face must not open ashop.Chinese ProverbIf one of our customers comes into the storewithout a smile, Ill give them one of mine.Sam Walton, Founder of Wal-Mart
  • 19. Service with a SmileBehave toward everyone as if you are receivinga great guest.Confucius, Chinese philosopherIf customers leave without a purchase, you havenot failed. If customers leave without a smile,you have.Ron Kaufman, Author and Founder UP! Your Service
  • 20. Service with a SmileMay I never get too busy in my own affairs thatI fail to respond to the needs of others withkindness and compassion.Thomas Jefferson, 3rd President of the United StatesTo my customer. I may not have the answer, butI’ll find it. I may not have the time, but I’ll makeit.Unknown
  • 21. He is also certified to administer and debrief the internationally acclaimed psychometric assessment Thinking PatternAmey Hegde is an Internationally Certified Corporate Behavioral Trainer, Motivational Speaker,Management Consultant based in Goa, India.Amey’s academic qualifications include Post Graduate Studies in Behavioral Sciences Training (PGCPBST)from MIBS & graduate studies in Electronics & Telecom Engineering from Goa Engineering College. Hehas also been trained by eminent faculty from IITs, IISc Bangalore & SIBM Pune in areas of technology &management.Amey has been trained to use international concepts of Edward de Bono’s Six Thinking Hats® andLateral Thinking™ , Facilitation Skills to Crestcom® standards, and Neuro Linguistic Programming (NLP).About This Book:Inspiring quotes hold the power to transform one’s thoughts and actions. This book contains handpicked quotesthoughtfully arranged topic-wise to remind us of the importance of customer service and ways to achieve excellence incustomer service. Download Amey’s other free ebooks from http://ameyhegde.in/ebook.htmlAbout the Author:INSPIRE TO REACH HIGHER: CUSTOMER SERVICEHe is also certified to administer and debrief the internationally acclaimed psychometric assessment Thinking PatternProfile™. Amey has over thirteen years of work experience in several MNCs & Fortune 100 companies in Europe and Indiawith a varied cultural exposure while working with teams from USA, Canada, Germany, Japan & China and before steppingout into the entrepreneurial training field, was last working at Wipro Technologies, Bangalore.Amey has trained innumerable participants - Directors, GMs, senior HR managers, trainers, executives, students, teachers,doctors, professionals, entrepreneurs from several organizations on various topics to enhance their productivity. Amey alsoconducts training needs identification & analysis programs, executive coaching interventions & psychometric assessments foremployees. For more details visit http://ameyhegde.in, email amey.hegde@gmail.comA partial list of Amey’s Clients:

×