Your SlideShare is downloading. ×
Global Customer Experience Management Market 2012-2016 | Researchmoz.us
Global Customer Experience Management Market 2012-2016 | Researchmoz.us
Global Customer Experience Management Market 2012-2016 | Researchmoz.us
Global Customer Experience Management Market 2012-2016 | Researchmoz.us
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Global Customer Experience Management Market 2012-2016 | Researchmoz.us

173

Published on

Global Customer Experience Management (CEM) market to grow at a CAGR of 20.79 percent over the period 2012-2016. One of the key factors contributing to this market growth is the increased number of …

Global Customer Experience Management (CEM) market to grow at a CAGR of 20.79 percent over the period 2012-2016. One of the key factors contributing to this market growth is the increased number of customer touch points. The Global CEM market has also been witnessing a growing demand for mobile analytics. However, integration of multiple communication channels could pose a challenge to the growth of this market.

Published in: Business, Economy & Finance
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
173
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Global Customer Experience Management Market 2012-2016TechNavios analysts forecast the Global Customer Experience Management (CEM) market to grow at aCAGR of 20.79 percent over the period 2012-2016. One of the key factors contributing to this market growthis the increased number of customer touch points. The Global CEM market has also been witnessing agrowing demand for mobile analytics. However, integration of multiple communication channels could pose achallenge to the growth of this market.TechNavios report, the Global CEM Market 2012-2016, has been prepared based on an in-depth marketanalysis with inputs from industry experts. The report covers the market in the Americas, EMEA, and theAPAC regions; it also covers the Global CEM market landscape and its growth prospects in the coming years.The report also includes a discussion of the key vendors operating in this market.The key vendors dominating this market space include Adobe Systems Inc., Hewlett-Packard Co., IBMCorp., OpenText Corp., and Oracle Corp.The other vendors mentioned in the report are Alcatel-Lucent, Amdocs Ltd., Attensity Group inc., Birst Inc.,CA Technologies Inc., CDC Software, Chatterplug Inc., Cisco Systems Inc., ClickFox, Corsential ULC, DaxTechnologies Corp., Egain communications Corp., Empathica Inc., iPerceptions Inc., Medallia Inc., MicrosoftCorp., Riverstar Software Inc., and Webtrends Inc.Key questions answered in this report:What will the market size be in 2016 and at what will be the growth rate? What are key market trends? Whatis driving this market? What are the challenges to market growth? Who are the key vendors in this marketspace? What are the market opportunities and threats faced by key vendors? What are the strengths andweaknesses of each of these key vendors?table Of Contents:1. Executive Summary2. List Of Abbreviations3. Introduction4. Market Research Methodologymarket Research Processresearch Designresearch MethodologyGlobal Customer Experience Management Market 2012-2016
  • 2. 5. Scope Of The Reportmarket Overviewproduct Offerings6. Market Landscape6.1 Evolution Of Cem6.2 Cem Touch Points6.3 Cem Tools6.4 Market Size And Forecast6.5 Market Segmentation6.6 End-user Segmentation6.7 Five Forces Analysis7. Geographical Segmentation8. Key Leading Countriesusaukgermany9. Vendor Landscape10. Buying Criteria11. Market Growth Drivers12. Drivers And Their Impact13. Market Challenges14. Impact Of Drivers And Challenges15. Market Trends16. Key Vendor AnalysisGlobal Customer Experience Management Market 2012-2016
  • 3. 16.1 Oracle Corp.business Overviewproduct Portfoliobusiness Segmentationswot Analysis16.2 Ibm Corp.business Overviewbusiness Segmentationswot Analysis16.3 Hp Co.business Overviewbusiness Segmentationswot Analysis16.4 Adobe Systems Inc.business Overviewbusiness Segmentationswot Analysis16.5 Opentext Corpbusiness Overviewbusiness Segmentationrevenue Segmentationswot Analysis17. Other Reports In This SeriesResearchMoz(http://www.researchmoz.us/) is the one stop online destination to find and buy market researchreports & Industry Analysis. We fulfill all your research needs spanning across industry verticals with ourhuge collection of market research reports. We provide our services to all sizes of organizations and across allindustry verticals and markets. Our Research Coordinators have in-depth knowledge of reports as well aspublishers and will assist you in making an informed decision by giving you unbiased and deep insights onwhich reports will satisfy your needs at the best price.Contact:M/s Sheela,90 State Street,Suite 700,Albany NY - 12207United StatesTel: +1-518-618-1030USA - Canada Toll Free 866-997-4948Email: sales@researchmoz.usWebsite: http://www.researchmoz.us/Global Customer Experience Management Market 2012-2016
  • 4. Global Customer Experience Management Market 2012-2016

×