Jcn12 securitas
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Jcn12 securitas Presentation Transcript

  • 1. 25.10.2012Case Securitas Alert Services:Documenting upgrade for alarm monitoringenvironment Insert picture in this frame Insert picture in this frame Ahonen Veli-Pekka, IT-manager
  • 2. Content 1. Securitas and Securitas Alert Services 2. Old environment and why to a new one 3. Why Atlassian Confluence from Ambientia 4. System installation and introduction 5. Current system and usage 6. User experiences 7. Challenges 8. Future 2Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012
  • 3. Securitas in the world and in Finland - 300,000 people in 51 countries in North America, Europe, Latin America, Asia, the Middle East and Africa. - Head office in Sweden, CEO Alf Göransson - In Finland about 3000 employees in over 100 localities - Turnover 2011 in Finland 112,5 MEur 3Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012
  • 4. Securitas Alert Services - One of the four Securitas divisions - (Services, Mobile, Aviation, Alert) - Alarm monitoring - 900 employees in 12 countries - Head office in Brussels Belgium - CEO Erik-Jan Jansen - Turnover 97,9M€ 4Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012
  • 5. Securitas Alert Services Oy- Securitas Alarm Monitoring Center- Situated in Vallila, Helsinki- CEO Pekka Holopainen- Turnover 2010 8,6M€- 69 guards / operators- 14 supporting personel (Sales, Shift planning, IT..)- 10 – 15 operators working in one shift- >30 000 sites monitoredDaily average- 70 000 incoming data messages- 2200 handled alarms- 333 ”guard at site”-markings- 33 ”crime”- markings- IT goal ”5*9” 5Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012
  • 6. Old environment and why to a new one- Old documenting was a mix of – Domino databases – Html pages – Documents spread on network directories – Papers – …- Tons of emails nobody officially stored nor was able to search through- A clear need to put everything to one place- A need to quickly search through all the documents- No one type of document form- Teaching material for new operators into ”learn it yourself form” 6Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012
  • 7. Why Atlassian Confluence from Ambientia? - Good experiences of Ambientia building Securitas Intranet platform - A need for collaboration tool – users to join the documenting – A lot of hidden information – Information sharing between day and night shifts - Seemed to be easy to use - Good Confluence experiences from others - Price 7Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012
  • 8. System installation and introduction - Virtual server on VMware cluster - Installed on Tue 25 Sep 2007 - Few training and setup sessions with Ambientia - A week of collecting data from various systems and hideouts - Couple of operators and shift supervisors did A LOT of work - After the launch a few competitions ”who does the most edits” 8Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012
  • 9. Current system and usage - Main tool is the monitoring software, Confluence as a supporting system - Virtual server on VMWare cluster - 1 CPU, MemTotal: 2 GB - Uptime 763 days, with no problems, no performance issues - Login using AD - Just a few active spaces (excluding user spaces) - Alert operations (~700 pages) - Example; a page containing 300 links to pdf documents - Alert IT (~200 pages) - 1.2GB of attachments 9Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012
  • 10. Current system and usage (example)Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012 0 1
  • 11. Current system and usage (example)Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012 1 1
  • 12. Current system and usage (example)Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012 2 1
  • 13. Current system and usage (example)Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012 3 1
  • 14. User experiences- ”I use it all the time”- ”Its always open in the background”- ”Difficult to find the document you need”- ”The bookmarks are great”- ”Nothing in there I wouldnt already know”- ”Made with male-logic, that doesnt work”- ”What the … do we do if it is DOWN?”Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012 4 1
  • 15. Challenges- Large amount of data, the valid one is sometimes difficult to find- Getting everyone involved to share their knowledge- Still a lot of emails going around- ”What if I ll write something wrong or bad?!”- Get people to tag the documents Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012 5 1
  • 16. Future- Server (CPU, memory, OS) upgrade- System upgrade from 3.0.1 to 4.x- Maybe a new installation, to tag and clean up the document base- One collaboration platform for Securitas Finland- Installation and integration to Jira, at least for ITVeli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012 6 1
  • 17. Questions? Insert picture in this frame Insert picture in this frameVeli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012
  • 18. Integrity | Vigilance | Helpfulnesssecuritas.comVeli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012 8 1