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Jcn12 securitas
Jcn12 securitas
Jcn12 securitas
Jcn12 securitas
Jcn12 securitas
Jcn12 securitas
Jcn12 securitas
Jcn12 securitas
Jcn12 securitas
Jcn12 securitas
Jcn12 securitas
Jcn12 securitas
Jcn12 securitas
Jcn12 securitas
Jcn12 securitas
Jcn12 securitas
Jcn12 securitas
Jcn12 securitas
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Jcn12 securitas

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  • 1. 25.10.2012Case Securitas Alert Services:Documenting upgrade for alarm monitoringenvironment Insert picture in this frame Insert picture in this frame Ahonen Veli-Pekka, IT-manager
  • 2. Content 1. Securitas and Securitas Alert Services 2. Old environment and why to a new one 3. Why Atlassian Confluence from Ambientia 4. System installation and introduction 5. Current system and usage 6. User experiences 7. Challenges 8. Future 2Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012
  • 3. Securitas in the world and in Finland - 300,000 people in 51 countries in North America, Europe, Latin America, Asia, the Middle East and Africa. - Head office in Sweden, CEO Alf Göransson - In Finland about 3000 employees in over 100 localities - Turnover 2011 in Finland 112,5 MEur 3Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012
  • 4. Securitas Alert Services - One of the four Securitas divisions - (Services, Mobile, Aviation, Alert) - Alarm monitoring - 900 employees in 12 countries - Head office in Brussels Belgium - CEO Erik-Jan Jansen - Turnover 97,9M€ 4Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012
  • 5. Securitas Alert Services Oy- Securitas Alarm Monitoring Center- Situated in Vallila, Helsinki- CEO Pekka Holopainen- Turnover 2010 8,6M€- 69 guards / operators- 14 supporting personel (Sales, Shift planning, IT..)- 10 – 15 operators working in one shift- >30 000 sites monitoredDaily average- 70 000 incoming data messages- 2200 handled alarms- 333 ”guard at site”-markings- 33 ”crime”- markings- IT goal ”5*9” 5Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012
  • 6. Old environment and why to a new one- Old documenting was a mix of – Domino databases – Html pages – Documents spread on network directories – Papers – …- Tons of emails nobody officially stored nor was able to search through- A clear need to put everything to one place- A need to quickly search through all the documents- No one type of document form- Teaching material for new operators into ”learn it yourself form” 6Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012
  • 7. Why Atlassian Confluence from Ambientia? - Good experiences of Ambientia building Securitas Intranet platform - A need for collaboration tool – users to join the documenting – A lot of hidden information – Information sharing between day and night shifts - Seemed to be easy to use - Good Confluence experiences from others - Price 7Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012
  • 8. System installation and introduction - Virtual server on VMware cluster - Installed on Tue 25 Sep 2007 - Few training and setup sessions with Ambientia - A week of collecting data from various systems and hideouts - Couple of operators and shift supervisors did A LOT of work - After the launch a few competitions ”who does the most edits” 8Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012
  • 9. Current system and usage - Main tool is the monitoring software, Confluence as a supporting system - Virtual server on VMWare cluster - 1 CPU, MemTotal: 2 GB - Uptime 763 days, with no problems, no performance issues - Login using AD - Just a few active spaces (excluding user spaces) - Alert operations (~700 pages) - Example; a page containing 300 links to pdf documents - Alert IT (~200 pages) - 1.2GB of attachments 9Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012
  • 10. Current system and usage (example)Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012 0 1
  • 11. Current system and usage (example)Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012 1 1
  • 12. Current system and usage (example)Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012 2 1
  • 13. Current system and usage (example)Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012 3 1
  • 14. User experiences- ”I use it all the time”- ”Its always open in the background”- ”Difficult to find the document you need”- ”The bookmarks are great”- ”Nothing in there I wouldnt already know”- ”Made with male-logic, that doesnt work”- ”What the … do we do if it is DOWN?”Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012 4 1
  • 15. Challenges- Large amount of data, the valid one is sometimes difficult to find- Getting everyone involved to share their knowledge- Still a lot of emails going around- ”What if I ll write something wrong or bad?!”- Get people to tag the documents Veli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012 5 1
  • 16. Future- Server (CPU, memory, OS) upgrade- System upgrade from 3.0.1 to 4.x- Maybe a new installation, to tag and clean up the document base- One collaboration platform for Securitas Finland- Installation and integration to Jira, at least for ITVeli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012 6 1
  • 17. Questions? Insert picture in this frame Insert picture in this frameVeli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012
  • 18. Integrity | Vigilance | Helpfulnesssecuritas.comVeli-Pekka Ahonen | Securitas Alert Services Oy | 25.10.2012 8 1

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