All rights reserved. © 2013 Documill Slide 1Documill DiscoverySearch Requirements for Social Intranet23.05.2013Terho laaks...
All rights reserved. © 2013 Documill Slide 2About Documill We are an independent softwarevendor (ISV) whose solutionsenab...
All rights reserved. © 2013 Documill Slide 3How do I find the needed piece of informationand get the job done on time and ...
All rights reserved. © 2013 Documill Slide 4How much money does it cost?ROI for the new SearchNumber of Knowledge Workers ...
All rights reserved. © 2013 Documill Slide 5Organization Business value Key viability questionSales High if it drives oppo...
All rights reserved. © 2013 Documill Slide 6Case Kärkimedia - Better access to the sales material
All rights reserved. © 2013 Documill Slide 7Case Kärkimedia – Action based content discovery
All rights reserved. © 2013 Documill Slide 8Requirements for the new search:1. Connect social data with enterprise content...
All rights reserved. © 2013 Documill Slide 9An user interface example
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2013 05-26 search requirements for social intranet

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2013 05-26 search requirements for social intranet

  1. 1. All rights reserved. © 2013 Documill Slide 1Documill DiscoverySearch Requirements for Social Intranet23.05.2013Terho laaksowww.documill.com
  2. 2. All rights reserved. © 2013 Documill Slide 2About Documill We are an independent softwarevendor (ISV) whose solutionsenable browser-based viewing ofmulti-page documents. Our competencies are in server-side enterprise documentprocessing and search. Documill is headquartered inFinland, Europe.
  3. 3. All rights reserved. © 2013 Documill Slide 3How do I find the needed piece of informationand get the job done on time and budget?The amount of datadoubles every 18months.Most of the newdata is part ofcommunication*(*IDC)Most time consuming activities for a knowledge worker:1. E-mail (13 h/week)2. Searching for information (9 h/week)3. Communication and collaboration (6,5 h/week)* (*IDC)Half of theinformation workersspend more than anhour a day searchingfor information*(*Forrester)Happy employees driveyour bottom line result:33% higher profitability43% more productivity37% higher sales300% more innovation51% lower retention66% decrease in sick leave* http://www.fastcompany.com
  4. 4. All rights reserved. © 2013 Documill Slide 4How much money does it cost?ROI for the new SearchNumber of Knowledge Workers 50Average monthly salary of an employee 3 400 €Hourly cost 34 €Improvement area Hours/Week Annual CostSearch content 5 378 000 €Recreate content when not found 2 151 200 €Reformatting existing documents 2 151 200 €Total cost 680 400 €Improvement and annual savings scenarios 15 % 102 060 €25 % 170 100 €
  5. 5. All rights reserved. © 2013 Documill Slide 5Organization Business value Key viability questionSales High if it drives opportunities andability to close sealsHow does it driveperformance andcompensation?Marketing High if it enables development andreuse of materialsCan marketing drive newwork styles across theorganization?ProductDevelopmentHigh if it emerges and refinescollective intelligenceHow open they are forexternal input?Customer and FieldServiceHigh if it enables access toscattered information andexpertiseCan you align new toolswith existing processesand technology?Human Resources Medium if not applicable inspecific processes like reviewsCan you change your ERPdriven HR processes?Production Low if not applicable in specificprocesses like exception handlingCan you align new toolswith existing processesand technology?Who would benefit most from the social tools?(Forrester 2012 Mapping The Value of Social Business and Collaboration)
  6. 6. All rights reserved. © 2013 Documill Slide 6Case Kärkimedia - Better access to the sales material
  7. 7. All rights reserved. © 2013 Documill Slide 7Case Kärkimedia – Action based content discovery
  8. 8. All rights reserved. © 2013 Documill Slide 8Requirements for the new search:1. Connect social data with enterprise content2. Foster collaboration inside organisation and help to discover expertise3. One set of results from which you consume and take actions on the content4. Conversational search with sorting and filtering options5. Enforce the access rights of all source systems6. Flexibility to meet company specific needs like localization and extendibilityRequirements for the new searchChasing the "Google experience" is not sufficient.You need to emphasise search features thatallow for better collaboration, applicationdevelopment, and innovative means of findingand working with content.Gartner 2013 Enterprise Search Magic Quadrant
  9. 9. All rights reserved. © 2013 Documill Slide 9An user interface example
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