Founded December 1997, Trilogy is a customer service-focused provider of senior living and long-term healthcare services in a continuum of care setting including adult day care, assisted living and skilled nursing services.
Midwestern operations, headquartered in Louisville, KY.
Raised initial growth capital in 1998.
Opened first health campus in February 1999.
Trilogy is among the top 20 senior care operators in the United States Number of Communities in Operation per Year
High expectations for customer service; zero tolerance for failure to execute our Trilogy Service Standards and promptly responding to and resolving customer needs and concerns; high expectations for employee conduct; zero tolerance for patient abuse, improper ethics or mistreatment of peers.
Compassionate service and customer service excellence with attention to details. We go out of our way to help our customers or another employee.
Employees make the difference; everyone pulls on the same customer service rope. When our employees are treated like royalty, they will treat our customers like royalty.
Create empowered employees through culture and training.
Invest in training for our employees; training is a personal responsibility.
Earnings are the result of great customer service and can be thought of as the applause of the customers for a job well done. This in turn, allow re-investment in improving our services and campus environment.
Requires teamwork, commitment, compassion and communication.
We encourage growth in cultural leadership through continuing education and business management reads. Some recent titles that may give you assist with our culture of customer service and philosophy to our company are: