The System Administrator Role in the Cloud Era: Better Than Ever (ENT212) | AWS re:Invent 2013

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With developers and business leaders driving the charge into cloud computing, where does this leave the IT department and, to put it bluntly, me, the sysadmin? Fear not, IT operation skills are highly …

With developers and business leaders driving the charge into cloud computing, where does this leave the IT department and, to put it bluntly, me, the sysadmin? Fear not, IT operation skills are highly relevant and in demand in the cloud era, but it might take a little repositioning on your part to get the opportunity. In this session, Forrester analyst James Staten shares how the leading sysadmins are engaging the business on their cloud journey and what they have done to evolve their role, advance their skills, and position themselves as IT change agents and leaders for the next generation.

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  • 1. The SysAdmin Role in the Cloud Era: Better Than Ever James Staten, VP & Principal Analyst, Forrester Research November 13, 2013 © 2013 Amazon.com, Inc. and its affiliates. All rights reserved. May not be copied, modified, or distributed in whole or in part without the express consent of Amazon.com, Inc.
  • 2. Cloud adoption is accelerating “What are your firm’s plans to adopt the following as-a-service technologies?” (Respondents who selected “implementing, not expanding,” “expanding/upgrading implementation,” “planning to implement in the next 12 months,” or “planning to implement in a year or more”) Base: 2,200 to 2,444 IT software decision-makers US & Europe Source: Forrsights Software Survey, Q4 2012 *Planning to implement in the next 12 months **Planning to implement in a year or more
  • 3. And enterprises are adopting the cloud even faster “What are your firm’s plans to adopt the following as-a-service technologies?” SaaS IaaS PaaS Base: 2,200 to 2,444 IT software decision-makers Source: Forrsights Software Survey, Q4 2012 © 2013 Forrester Research, Inc. Reproduction Prohibited 3
  • 4. And it’s not isolated to a rogue few or to test and development “Which of the following types of applications are you currently developing using cloud environments or have you delivered in a cloud environment in the past 12 months?” (Select all that apply) 24% Base: 124 North American and European enterprise software developers using cloud; Source: Forrsights Developer Survey, Q1 2013 © 2013 Forrester Research, Inc. Reproduction Prohibited 4
  • 5. Developers are acting at the behest of the business, not IT What are your firm’s plans to adopt the following forms of cloud computing infrastructure-as-a-service (IaaS)? Public cloud (pay-per-use hosting of virtual servers at a service provider, with shared physical services) IT DecisionMakers Biz DecisionMakers Base: 1,281 North American and European business decision makers. Percentages may not total one hundred due to rounding Source: Forrester Forrsights Hardware Survey, Q3 2012 © 2013 Forrester Research, Inc. Reproduction Prohibited 5
  • 6. Source: February 21, 2013 “The Rise Of The New Cloud Admin” Forrester report © 2013 Forrester Research, Inc. Reproduction Prohibited 6
  • 7. And the business often doesn’t know (or care) about the risks “What is preventing your firm from using/using more public as-a-service offerings?” Business concerns IT concerns Source: Forrsights Business Decision-Makers Survey, Q4 2012, Base: 2,192 enterprise business decision-makers Source: Forrsights Services Survey, Q3 2013, Base: 1,050 enterprise IT services decision-makers
  • 8. IT ops is beginning to take control of the cloud strategy “How would you describe your approach to using [cloud] services, today and in 12 months?” “We have no formal [cloud] strategy/approach” “We are executing on a formal [cloud] migration plan” Source: Forrsights Services Survey, Q3 2012 & Q3 2013* Base: : 1,058 enterprise IT services decision-makers ;*1,050 enterprise IT services decision-makers © 2013 Forrester Research, Inc. Reproduction Prohibited 9
  • 9. But the traditional sysadmin doesn’t just get this job Cloud Manager 2015 - ?? Virtualization Manager 2004 - 2015 1980s - 2004 Storage Admin Server Admin Network Security Admin Admin Source: February 21, 2013 “The Rise Of The New Cloud Admin” Forrester report Businessdriven DC Admin App Mgr
  • 10. Cloud managers must accelerate the cloud application lifecycle Design Optimize Manage © 2013 Forrester Research, Inc. Reproduction Prohibited Select Deploy › Help determine which apps are right for cloud › Decide which cloud is best for which app › Automate deployment to the best cloud provider › Identify success metrics and instrumentation required › Monitor and optimize utilization, performance, and availability › Track and manage vendor relationships and ongoing costs › Report back to the business 11
  • 11. What makes the cloud manager’s job different › Today most emerge from outside central IT ops, including: • Business unit IT personnel • Development teams • Outside consultants or agencies › Their focus: • Public cloud pool • Public cloud apps • Cloud to on-premises integrations › Their freedom: • From the physical infrastructure, but must understand how it is delivered, monitor it, and have an eye towards cost © 2013 Forrester Research, Inc. Reproduction Prohibited 12
  • 12. What it takes to succeed with developers Be their cloud manager: Hide complexity and manage their SLAs • Give them what they want: • • • • • Continued self-service and autonomy Populated instances and Chef scripts that meet corporate standards Guidance on how to ensure security & compliance Access to test and production pools Simple, consistent interfaces back to the data center • Make their lives easier: • • • • Monitor cloud use Take over the bill and cost management Federate their identities. Single sign-on Offer cloud management that adds value to their jobs © 2012 Forrester Research, Inc. Reproduction Prohibited
  • 13. Cloud managers understand the uneven handshake Cloud Vendor Responsibilities • Physical support infrastructure (facilities, racks, power, cabling) • Abstracted services (load balancers, hypervisor, firewall, DB) • Physical and virtual infrastructure security and availability (servers, storage, network bandwidth) • Basic monitoring Cloud Manager Responsibilities • Your application • Architectural views (e.g., scalability, availability, recovery, data quality, and security) • Governance (who has authority/responsibility to make changes and how) • Lifecycle management (birth, growth, failure, and recovery) • Enterprise integration (identity management, access control, etc.) • Testing, monitoring, diagnosis, and verification • Service catalog (categories, capabilities, configurations, and dependencies) © 2013 Forrester Research, Inc. Reproduction Prohibited 14
  • 14. Essential Cloud Management Building Blocks Cloud Application Services: Design, Selection, Best-Fit Analysis Business Value CIO Value IT Value Automation and Integration Framework CLOUD GOVERNANCE: Security/Access controls, cost optimization, risk management CLOUD OPERATIONS: App and Infra monitoring, performance mgmt, scalability and availability CLOUD DELIVERY: Service catalog mgmt, provisioning, workload onboarding Off-Premises Cloud Providers © 2013 Forrester Research, Inc. Reproduction Prohibited On-Premises Cloud Platforms 15
  • 15. Cloud service delivery connects users with clouds › Connect users to available cloud Automation and Integration Framework services › Manage hybrid cloud service catalog › Image templates and application blueprints API API CLOUD DELIVERY Off-Premises Cloud Providers © 2013 Forrester Research, Inc. Reproduction Prohibited API API • Service catalog management • Deployment and provisioning • On-boarding, migration › Automated deployment tools › Onboarding processes On-Premises Cloud Platforms Source: August 21, 2013 “Cloud Management In A Hybrid Cloud World” Forrester report 16
  • 16. Cloud operations optimizes application experiences › › › › Automation and Integration Framework CLOUD OPERATIONS • Application and infrastructure monitoring • Performance management • Scaling and availability management Application monitoring Infrastructure monitoring Automated scaling and failover Service-level management API API CLOUD DELIVERY API API • Service catalog management • Deployment and provisioning • On-boarding, migration Off-Premises Cloud Providers On-Premises Cloud Platforms © 2013 Forrester Research, Inc. Reproduction Prohibited 17
  • 17. Cloud governance guides proper cloud usage › Who has access and what they can Automation and Integration Framework CLOUD GOVERNANCE do in each cloud • Security and access controls • Cost management and optimization • Policy-based orchestration / integration › Enforce compliance constraints › Optimize on-going costs CLOUD OPERATIONS • Application and infrastructure monitoring • Performance management • Scaling and availability management API API CLOUD DELIVERY API API • Service catalog management • Deployment and provisioning • On-boarding, migration Off-Premises Cloud Providers On-Premises Cloud Platforms © 2013 Forrester Research, Inc. Reproduction Prohibited 18
  • 18. Integrate with infrastructure and developer operations Cloud Application Services: Design, Selection, Best-Fit Analysis Automation and Integration Framework CLOUD GOVERNANCE • Security and access controls • Cost management and optimization • Policy-based orchestration / integration INFRA OPS CLOUD OPERATIONS API API CLOUD DELIVERY • Service catalog management • Deployment and provisioning • On-boarding, migration API Financial Management API Reporting Off-Premises Cloud Providers © 2013 Forrester Research, Inc. Reproduction Prohibited API • Application and infrastructure monitoring • Performance management • Scaling and availability management Software delivery lifecycle Tool chains Application performance management API Enterprise management systems DEV OPS On-Premises Cloud Platforms 19
  • 19. The cloud manager’s maturity path Cloud experimentation Cloud leverage Understanding key cloud differences Familiarization with tools and processes Mass experimentation with services and capabilities Agile and continuous development learnings © 2013 Forrester Research, Inc. Reproduction Prohibited Best practices creation Image/template-based development (Chef & Puppet) Complex configuration patterning (RightScripts) Monitoring (New Relic) On-premise/SaaS integrations Use of MBaaS, app cache and CDN Basic backup and DR Cloud optimization Cost and performance monitoring HA config and monitoring Complex hybrid development Non-fit acknowledgement (moving workloads out of the cloud) Commercial license friction Complexity drives involvement of IT ops 20
  • 20. Our Advice to IT Ops Pros Seeking Cloud Mgmt › Engage your cloud developers…now › Make their cloud consumption easier › Make company cloud use safer › Master cloud economics › Evangelize greater cloud use › Manage the hybrid reality before you © 2013 Forrester Research, Inc. Reproduction Prohibited 21
  • 21. Hybrid is your current state Service Catalog Workload automation GRC Internal cloud Virtual Physical CapEx Common Transient Metered © 2013 Forrester Research, Inc. Reproduction Prohibited Custom Fixed Owned Traditional outsourcing Virtual hosting Public cloud OpEx Flexible OpEx Custom Fixed Owned Common Transient Metered 22
  • 22. Engage our cloud team James Staten John Rymer Lauren E. Nelson Dave Bartoletti Liz Herbert Bill Martorelli Cloud lead Public cloud (IaaS) Platform-as-aservice (PaaS) Private cloud (IaaS) Server virtualization Hosted private cloud Cloud management Software-as-aservice (SaaS) Hosting and managed services SaaS contracts Henry Baltazar Andre Kindness Cloud storage Cloud networking Noel Yuhanna Ted Schadler Rich Fichera Database-as-aservice Cloud-based email Converged infrastructures Glenn O’Donnell Automation and orchestration Stefan Ried, PhD. Cloud Integration Rick Holland Cloud security
  • 23. Thank you James Staten jstaten@forrester.com Twitter: @Staten7
  • 24. Please give us your feedback on this presentation ENT212 As a thank you, we will select prize winners daily for completed surveys!