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AWS Customer Presentation - Firmstep,

by Amazon Web Services on Apr 26, 2010

Giles Milton, Corby Borough Council presents at AWS Enterprise Event London.

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The FirmstepPlatform is the ‘cloud computing’ web platform which delivers online access to our Achieve suite of products. Being on the platform means that customers are constantly updated so they are always using the latest version It makes their environment fully customisable It means that customers can make the most of the Achieve range of products instantly with minimum fuss
AchieveService is a unique, flexible web-based and ‘designed-for-purpose’ Customer Service Management platform (not a Customer Relationship Management system) – specifically designed for Local Government. It is designed for simple customer self-management, with integrated processes enabling councils to manage and monitor customers interaction with them. It is designed specifically for Customer Service Management with local Government specific features included Focused on fulfilment (not just reducing cost at the point of contact)
Flexible and scalable to grow with customers requirements Hosted service - ensuring fast deployment of improvements and new features All meaning a better service to citizens
Designing around the traditional hoisting problems to make them a thing of the past It is designed to make web-scale computing easier for developers. Enterprise-class security to protect your data

MyCorby Customer Service Portal AchieveService on the FirmstepPlatform Presenter Giles Mitton - CTO Amazon AWS Event – 22/4/10
Amazon AWS Event – 22/4/10
MyCorby & Firmstep Customer Service Solution
- Customer Service Management = NOT CRM
- To deliver customer Self Service where possible
- About the customer and the council, (not about sales)
- Focused on fulfilment (not just reducing cost at the point of contact)
Amazon AWS Event – 22/4/10
Why Cloud?
- Scalable, on demand
- Speed to share improvements
- Better service to citizens
Amazon AWS Event – 22/4/10
Why Amazon AWS?
- Innovators
- Easy to use services
- Security and capability
Amazon AWS Event – 22/4/10
What next?
- Lean development - new features every day
- Analytics - to determine improvements that will make the difference
Amazon AWS Event – 22/4/10
Thank you
- If you would like to know more there is a Corby case study available here
- AchieveService Product info is available here
- If you would like to get in touch to find out more please contact us on 0845 467 2971 or email [email_address]
Amazon AWS Event – 22/4/10