CSS Cloud Services            Ahmar Abbas
Corporate Introduction                                                                   100% Referenceable Customers    ...
CSS Cloud Services    Cloud Design,                Cloud Readiness and                    Cloud Management andOrchestratio...
Cloud Migration Service & Phases    S. no                      Phase                          Key Activity Breakdown      ...
Functional Elements of Migrations    •   Scalable           • Provisioning and Orchestration                           • U...
24 x 7 Monitoring and Management    Figure: Operations Centers at CSS Corp, ChennaiCSS Confidential                       ...
Operational Process Flows        Incident Management        Change Management       Major Incident Management   Problem Ma...
Typical SLAsCSS Confidential   8
CSS Corp.                                             # 1 ITO technology                                              supp...
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AWS Partner Presentation - CSS Corp

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Cloud services on AWS

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AWS Partner Presentation - CSS Corp

  1. 1. CSS Cloud Services Ahmar Abbas
  2. 2. Corporate Introduction  100% Referenceable Customers  Driving Technology Innovation and adoption  Technology OpEx Optimization  Transparency ,Openness & Flexibility  Independent Centers of Excellence for R&D, Testing and Support  Passion for Advanced Technology Operations & Support  Dedicated CSS Labs for Technology Innovation  Business Operations and Technology Optimizer  Out-comes based pricing models  Top Mid Market ITO Provider 2007,2008,2009 – DataMonitor Recognized leader in Technology Operations Management with CoEs in Telecom, SaaS, Cloud, RIM, Testing, Support and R&D  Privately held by investors including Goldman Sachs, SBAIF, Sierra Strong Partner Ecosystem; AWS, Microsoft, IBM, HP Ventures 150+ Long Term, Strategic and Profitable Customers  5,000+ Resources Operations in USA, UK, Poland, India, Manila & Singapore  Market Validation – 100% Client Retention  Completed 3 acquisitions in 2010 Technology Platform for DC Mgmt, Cloud Computing etc  RIM Business Unit of InteQ  Glow Networks  Aliquo Solutions2 2 CSS Confidential
  3. 3. CSS Cloud Services Cloud Design, Cloud Readiness and Cloud Management andOrchestration, Automation Migration Services Support Services and Testing Services  Cloud Assessment/ Public vs Private  24 x 7 NOC Services AMI Development  Proof of Concept  Auto-Scaling Provisioning Systems  Cloud Deployment  Application Specific Monitoring Deployment Automations  Application Migration  24 x 7 Customer Support services Backup / Restore  Data Migration  24 x 7 Technical Assistance Automation  Fork Lift / Hybrid Migration services Application Optimization  Run-book Development  Multi-lingual Global Delivery Application &  Service Optimization  Multi-channel including voice, Infrastructure Testing  Billing Management web, chat and email support Peak Load Management  CloudTest Go Performance Testing  Knowledge Engineering  SLA ManagementTools and Building Blocks© 2010 CSS Corporation | 3Confidential © 2009 CSS Corporation
  4. 4. Cloud Migration Service & Phases S. no Phase Key Activity Breakdown 1 Cloud Assessment  Application/Subsystem Portfolio Analysis and Classification  Technical Assessment  Financial Assessment 2 Cloud Architecture Development  CLIENT Cloud Deployment architecture  Private Cloud Deployment Architecture  OSS Strategy (COTS vs Inhouse Tools) 3 Proof of Concept  Build a pilot to validate technology 4 Application (& Data) Migration  AMI Creation  Forklift / Hybrid Migration of Applications 5 Production Operations and  Tools Deployment Optimization  Runbook Development  Optimize usage based on demand© 2010. CSS Corp 4
  5. 5. Functional Elements of Migrations • Scalable • Provisioning and Orchestration • Upgrade Process & • Secure Maintenance • Automated • Monitoring • Backup & Restore • Highly Available • Load Balancing & Auto scaling • Interoperable • Firewall Management Architectural Functional Elements Requirements © 201 0 CS S Cor5 por atio n|
  6. 6. 24 x 7 Monitoring and Management Figure: Operations Centers at CSS Corp, ChennaiCSS Confidential 6
  7. 7. Operational Process Flows Incident Management Change Management Major Incident Management Problem Management© 2010 CSSCorporation | 7Confidential
  8. 8. Typical SLAsCSS Confidential 8
  9. 9. CSS Corp. # 1 ITO technology support vendor ― Top honors overall 2009 ― Top vendor for Innovation, Customer Satisfaction 2009© 2010 CSS Corporation | Confidential 9

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