City of Melbourne:Toe in the water, head in the clouds Colin Fairweather Chief Information Officer City of Melbourne
Snapshot•   The city by the numbers•   Challenges faced by cities•   City from the CIO’s deskCase studyCloud opportunities
City of Melbourne – by the numbers• 100,000 residents• Median age 28• 16,000 businesses• $365 million operating budget• 80...
City Challenges           Rising community            People &              expectations             MovementDigital Disru...
ICT lensSensor network                    • Intersection of mobile, social(noise, pedestrian, parking, he     and ICTat et...
Hosting of premier event                                   websites with AWSBackground:The failure of a major event websit...
The perfect storm
Why the cloud?• Dynamic scaling of  infrastructure• Not sharing network bandwidth  with line-of-business• Faster lead time...
Solution - Proof of concept in the cloudResources available        “on tap”                            Removes            ...
• Web                 New Role                                   Development &                                   Infrastru...
Next on the drawing board?• Test and development in the cloud• DR in the cloud• Platform for open data initiatives• 3D mod...
City of Melbourne Keynote Sydney Customer Appreciation Day
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City of Melbourne Keynote Sydney Customer Appreciation Day

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City of Melbourne Keynote address to the Australia Customer Appreciation Day, November 13, 2012

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  • Elected council, City of Melb Act.100,000 residents growing to 180,000 by 2030800,000 daily visitors growing to 1million by 2030# students drive demographic= digitally aware
  • Complex eco-systemChange on thing and impact anotherMost liveable city 2 yearsEG Liveability impacted by pollution, public amenity, open space, road traffic, services = at same time cities growing, money’s tight, expectations are rising(Deloitte, Digital disruption:Short fuse, big bang report 2012)
  • Sensor network (noise, pedestrian, parking, heat etc) NBNICT as a new civil infrastructureIntersection of mobile, social and ICTIncreasing data sources – include census of land-use for past 50 yearsThe crowd want to co-createThey can report – Neat Streets3D presentation layer for sharing complex city dataNeed to invest and maintain investment in this new infrastructure
  • A short description of uglyWebsites are now critical collateral for events – up-to-date information, available for mobile market, cuts down on printing costs, rubbish etc
  • Always easy to describe the situation after the eventLots of chickens came home to roost at the same time – unfortunately on the day of the eventVictims of our own success –past not a good indicator of the future/designed within an inch of its lifeLack of agility and flexibility Especially in terms of techo’s trying to cut corners to meet deadlinesTight timeframe - 4 major events for the year mean that constantly building the new site – not much time to reflect – NYE will always be delivered on NYE
  • Dynamic scaling of infrastructureAll the bottlenecks can the solvedCoM sites are big for CoM but tiny compared with Amazon’s capacityNot sharing network bandwidth but line-of-businessFaster lead times for provisioningBuying and commissioning equipment takes timeModern monolithic infrastructure (e.g. SAN) has hit-the-wall scalingWhat takes weeks … now takes minutes …Emergency managementKey communication tool not effected by whatever local disaster has occurred if its hosted elsewhereHigh availability at an affordable price
  • Developer conversationHome use of internet example
  • Need for new “Dev-Ops” role with cross-over skills in web development and infrastructureHeavy reliance on ‘architecture’ capability to understand implications of numerous design optionsE.g. high availability … options we’ve never had like fail over to another region/countryPrototyping and play
  • City of Melbourne Keynote Sydney Customer Appreciation Day

    1. 1. City of Melbourne:Toe in the water, head in the clouds Colin Fairweather Chief Information Officer City of Melbourne
    2. 2. Snapshot• The city by the numbers• Challenges faced by cities• City from the CIO’s deskCase studyCloud opportunities
    3. 3. City of Melbourne – by the numbers• 100,000 residents• Median age 28• 16,000 businesses• $365 million operating budget• 800,000 visitors per day• 1300 EFT
    4. 4. City Challenges Rising community People & expectations MovementDigital Disruption Urban Growth Shrinking public funding pool & Sustainability economic uncertain Liveability
    5. 5. ICT lensSensor network • Intersection of mobile, social(noise, pedestrian, parking, he and ICTat etc) • Power of the crowd • Open data 3D Model • NBN • ICT as a new civil infrastructure
    6. 6. Hosting of premier event websites with AWSBackground:The failure of a major event website to cope withdemand during the event had a serious impacton customers and ultimately on CoM’sreputation
    7. 7. The perfect storm
    8. 8. Why the cloud?• Dynamic scaling of infrastructure• Not sharing network bandwidth with line-of-business• Faster lead times for provisioning• High availability at an affordable price• Try before you buy
    9. 9. Solution - Proof of concept in the cloudResources available “on tap” Removes infrastructure roadblocks Target market for demand peaks
    10. 10. • Web New Role Development & Infrastructure Skills • Understanding Key Architecture implications of CapabilityLearnings design options Learning • Prototyping and environment play
    11. 11. Next on the drawing board?• Test and development in the cloud• DR in the cloud• Platform for open data initiatives• 3D model in the cloud• Emergency Response• Support for R&D and to trial new business models• ….and government as a platform?

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