2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
COSA Welcome
Marg Scantlebury
COSA Chair
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
SirsiDynix Welcome and
Company Update
Matt Hawkins
Chief Operating ...
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Signs
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
SIGNS OF THE TIMES FOR LIBRARIES
• Today’s libraries face many chal...
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
OUR FOCUS
• SirsiDynix is responding to the signs of the times
– Pr...
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
LIBRARY RELATIONS MANAGERS &
SERVICES FOR YOUR LIBRARY
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
LIBRARY RELATIONS MANAGERS
• Every customer will have an LRM
• Givi...
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
SERVICES YOU NEED
• Professional services to keep your library onli...
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
CUSTOMER SUPPORT
• Improving customer support is a primary focus wo...
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
• Product upgrade assistance
- Free with your annual maintenance ag...
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
THE SIRSIDYNIX APAC TEAM
• Focus on overall growth in the region
• ...
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
SirsiDynix Technology Update
Paul Moxon
Vice President, Product Man...
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
FROM THIS…
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
TO…DEDICATED MAINTENANCE
TEAMS
• Dedicated development resources to...
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
2010 PRODUCT ROADMAP
Q1 Q2 Q3 Q4 Q1 Q2
2010 20112009
Q4
Symphony 3....
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
• Released Symphony 3.3 & 3.3.1 in 2009
– Microsoft SQL Server 2008...
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
• Horizon 7.5/HIP 3.20 - Q3, 2009
– Major technology upgrade for Ho...
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
• Web Services and iPhone application for Horizon
7.4.x and 7.5.x
–...
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
ENTERPRISE
• Enterprise 3.1 – Q2, 2010
– Ability to add custom Java...
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
PORTFOLIO–DIGITAL ASSET MANAGEMENT
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
PORTFOLIO SAMPLES: SPACE, WYOMING PLACES, AUSTRALIA
SIRSIDYNIX DISC...
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
SIRSIDYNIX WEB SERVICES
• SOAP and Restful Web
Services enable:
– S...
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
BOOKMYNE – YOUR LIBRARY ON AN IPHONE
• Version 1.2 Available Today
...
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
FINALLY…WE ARE HERE TO LISTEN & TO HELP
• Matt Hawkins COO
• Rick B...
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
AND ONE LAST SIGN…
2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
Morning Coffee 10:20 – 10:50
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  • Welcome
    Recognize conference sponsors/supporters: 3M, Thorpe-Bowker, Chilifresh and Envisionware
    Thank Marg Scantlebury, COSA chair. This is COSA’s inaugural year, many in this room have been involved in both Dynix and Sirsi user groups in the past. This is your user group meeting, and your involvement with COSA shapes the content of these meetings. Being involved with COSA is also an excellent channel to communicate what your library needs from SirsiDynix. We encourage you all to get involved.
  • Welcome
    Recognize conference sponsors/supporters: 3M, Thorpe-Bowker, Chilifresh and Envisionware
    Thank Marg Scantlebury, COSA chair. This is COSA’s inaugural year, many in this room have been involved in both Dynix and Sirsi user groups in the past. This is your user group meeting, and your involvement with COSA shapes the content of these meetings. Being involved with COSA is also an excellent channel to communicate what your library needs from SirsiDynix. We encourage you all to get involved.
  • Signs are a part of everyday life…
    Some signs signal exciting things to come!
    Maybe a fun trip…
  • To some…this sign means hold on to your wallet! But what happens in Vegas doesn’t always stay there…
  • Some signs really are this obvious! (If only it were ALWAYS this easy…)
  • We look to signs that signal warning, caution or concern
  • Other signs inspire the best in us!
  • We look to signs that signal warning, caution or concern.
    Can you imagine the triage center explanation for this one?? Yes doctor, it really was an ostrich!
  • We look to signs that signal warning, caution or concern
  • We study some signals to make important decisions
  • We look to signs for guideposts and waypoints along our journeys – direction when we need it most!
  • We look to signs for guideposts and waypoints along our journeys – direction when we need it most!
    Only 15 more miles and 10,000 vertical feet ahead!
  • Some signs are humorous - Nothing like a little humor to brighten your morning commute
  • This sign speaks for itself…
  • You are looking for direction as you make decisions.
    Considering all that librarians face, it’s very important to read the signs:
    Googilization of search
    the digitization of every form of content
    Budget expectations on libraries
    Single sources of truth? (Wikipedia)
    Expectation transformation by patrons (thanks to Barnes and Noble)
    Part of the reason you are here is to understand the future direction that SirsiDynix is headed in.
  • Today’s libraries face many challenges. We are inspired by the way they have evolved to serve their changing audience.
    Economic - two-thirds of American public libraries help patrons complete online job applications
    Public demands. Libraries have become much more than buildings with books and periodicals.
    Expectations from users for better resources and improvements in their experience compounds the challenges long term – libraries must keep up with changes in demand to stay relevant.
    Libraries have responded to signs of the times.
    Digitizing resources, public services to help communities with their needs now
    Collaboration - consortia movements, stronger library associations, calls for community agreed-upon standards, working together to do more
    Example: SWIFT is collaborating with Postal Service to deliver materials seamlessly to patrons
    Work together to solve communal problems
    Our responsibility
    To respond with innovations in both technology and customer experience
    Help libraries continue to serve their communities with fewer resources but with better results
  • We all benefit from the commitment librarians make to give people access to knowledge, and SirsiDynix takes our role in the library industry seriously.
    Products: Deliver technology that helps libraries better serve their communities. Paul Moxon will discuss specific product initiatives, but our overall focus is improving the products we have that are positioned to help you understand your patrons, make your operations more efficient, and give your users access to the valuable resources you offer
    Cost-effective services that keep your library running. [next slide details]
    Improve support experience overall: in the Working With SirsiDynix session tomorrow, Susanne Strong will discuss our support team and how we’ve changed to support you better, but the bottom line is that we are focused on improving your experience
    Proactively working side by side with you. I’ll get into details about our Library Relations Managers, and Paul Moxon will discuss our SPP program and product enhancement process at the Working With SirsiDynix session.
  • Every customer will have an LRM to work with
    Maximize your current technology investments
    Orchestrate internal resources to ensure SirsiDynix provides excellent services during complex customer projects.
    Represent customers and their specific needs internally as they impact technology roadmaps and future service offerings.
    Engage with customer libraries, keeping them up-to-date on SirsiDynix plans, upcoming trainings, user group meetings, conferences and other opportunities to learn and participate.
  • We are providing expert services that keep you online and optimized even when you don’t always have the staff and resources you once did.
    Our experts can fill in the gaps for tasks that staff don’t have time for. Mala and Carol will teach more on this in a session
    Data services - Bibliographic enhancement, – Analysis, Clean-Up, Upgrade, De-duplication Services
    Consulting services -SureStart, SureSailing
    Platinum Services
    Keep staff trained, stay up to speed on new product release features. Ken Bonney will teach a session on SirsiDynix Mentor and everyone here today will receive free 60 days access to on demand product training.
  • We have cards available in the Ask SirsiDynix room with specific hours and toll free numbers
    Why?
    More efficient response time, better solutions. Easier to knock on someone’s door to get more information than to wait for their office to open halfway across the world. More efficient trending so we can identify common problems and get to the bottom of them faster.
    Commitments:
    50% of the cases that are opened are closed that same day
     20% improvement in  time to resolve cases through better collaboration among centralized support and development teams
    An escalation process for cases that are open for longer periods of time.Task force teams: dedicated development resources to assisting Customer Support. Chris Berry and Susanne Strong will talk about task force teams for escalated support and new insights we are providing you to ensure your challenges are being worked
    Results already showing improvement
    Each time a case is closed the case contact receives an e-mail with link to complete a satisfaction survey.  SirsiDynix Customer Support staff, LRMs, and other leaders in the business review these responses each week. Your comments and suggestions help make a difference!
  • Other signs that we are committed to your success that you can hold us to
    Free upgrade services included in maintenance
    Come to the Ask SirsiDynix Room to see the new online customer support center coming soon
  • Focus on overall growth in the region
    Sales (objectives, Rick’s role, etc)
    Professional services
    Ding (Matt what is his specific role)
    Project management still handled locally
    Training and implementations: teams available locally, supported worldwide.
    We had an API training last week in Brisbane and will continue to bring training resources to you regionally
    SaaS facility and support team in Australia
  • THERE REALLY ARE SIGNS ALL AROUND US. We understand what you’ve told us and are continuing to listen.
    Signs that we are committed to your success and are excited about our future.
    Looking forward to a great conference, and a great year ahead
  • Note the on shelf hold items new 3.4 feature
  • Everything search integrated with Enterprise
    Asset search narrows results
    Supports all of the Enterprise 3.X searching features
    Can be set up in a Room (i.e. Space example; Wyoming Places map)
    Able to search full text and metadata
    Access to assets controlled via Symphony Accountability
    Manage assets manually or by bulk loading using OAI-PMH
    Import metadata or catalog manually using templates
    Full Dublin Core metadata support
    Optional MARC21 to Dublin Core conversion
    Configurable templates control required/optional metadata fields
    Staff decide when to publish staged assets
    Indexing can be scheduled to occur automatically
  • Search + Credentials Storage + Syndetics + Recommendations
    Search -
    •Show the stored terms
    •Search 'The Girl Who Played With Fire'
    ⁃Show the new context menu
    •Go Into item details
    •ISBN/Call Number screen
    •Talk about Syndetics integration
    ⁃Summary
    ⁃Chapter Excerpt
    ⁃Author Notes
    ⁃Reviews
    ⁃Other things (not shown for this title)
    ⁃Table of Contents
    ⁃Complete Title Details
    ⁃Characters, Genre, Topics, Time Periods
    •Events about Context menu
    ⁃Email record
    ⁃Place Hold
    ⁃Brings up Credential Storing
    ⁃Edit, Save, Delete stored credentials
    ⁃Maybe mention idea was from feedback on the SD listserv
    ⁃Good for people with multiple accounts, or 13-digit pins
    ⁃Talk about My list (My list isn't fully implemented, yet. Waiting on WS)
    ⁃Find Similar
    ⁃Recommendations Module
    ⁃Find a book using 'Similar'
    ⁃Currently using NoveList
    ⁃Find a book using 'Awards'
    ⁃Currently using GoodReads
    ⁃Find a book using 'Popular'
    ⁃Currently using NYTimes Bestseller
    ⁃Adding GoodReads Social integration in future
    ⁃Adding NoveList Subject Recommendations in future
  • Opening session final

    1. 1. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST COSA Welcome Marg Scantlebury COSA Chair
    2. 2. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST SirsiDynix Welcome and Company Update Matt Hawkins Chief Operating Officer
    3. 3. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
    4. 4. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
    5. 5. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
    6. 6. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
    7. 7. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
    8. 8. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
    9. 9. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
    10. 10. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
    11. 11. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
    12. 12. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
    13. 13. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
    14. 14. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
    15. 15. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Signs
    16. 16. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST SIGNS OF THE TIMES FOR LIBRARIES • Today’s libraries face many challenges: – Economic pressures – Changes in library users needs • Libraries have responded to the signs of the times – New public services, more digital collections – Collaboration efforts • SirsiDynix is responding to the signs of the times: our focus – Products that are needed today – Services to help libraries be more efficient – Support to keep your system online and optimized – Proactively working together
    17. 17. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST OUR FOCUS • SirsiDynix is responding to the signs of the times – Products that are needed today to help you better serve your users – Services to help libraries get the most from their technology – Proactively working together to find better solutions to your problems – Improved support to keep your system online and optimized
    18. 18. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST LIBRARY RELATIONS MANAGERS & SERVICES FOR YOUR LIBRARY
    19. 19. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST LIBRARY RELATIONS MANAGERS • Every customer will have an LRM • Giving you MORE: • Maximize your current technology investments • Orchestrate internal resources to ensure SirsiDynix provides excellent services during complex customer projects. • Represent customers and their specific needs internally as they impact technology roadmaps and future service offerings. • Engage with customer libraries, keeping them up-to-date on SirsiDynix plans, upcoming trainings, user group meetings, conferences and other opportunities to learn and participate. WORKING WITH SIRSIDYNIX Wed 1:30 PM WORKING WITH SIRSIDYNIX Wed 1:30 PM
    20. 20. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST SERVICES YOU NEED • Professional services to keep your library online and optimized • Data services • Consulting services • Platinum & Premier Platinum Services • SirsiDynix Mentor: • Training for librarians and staff • 60 days free for COSA conference attendees! WE ALL NEED A MENTOR Wed 11:40 AM WE ALL NEED A MENTOR Wed 11:40 AM AT YOUR SERVICE TUES 1:50 PM AT YOUR SERVICE TUES 1:50 PM
    21. 21. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST CUSTOMER SUPPORT • Improving customer support is a primary focus worldwide • 24/5 staffed, multi-lingual operations • Commitments: – 50% same-day case resolution – 20% faster overall case resolution – Task Force Teams, clear escalation process for cases that are open for longer periods of time • Results already showing improvement - Susanne Strong and the APAC support team have worked down the APAC backlog of open cases by nearly 50% bringing it to the lowest level in more than a year! ASK SIRSIDYNIX ROOM & WORKING WITH SIRSIDYNIX Wed 1:30 PM ASK SIRSIDYNIX ROOM & WORKING WITH SIRSIDYNIX Wed 1:30 PM Your feedback makes a difference!
    22. 22. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST • Product upgrade assistance - Free with your annual maintenance agreement - Contact support to schedule your upgrades, get the benefits of new product features as they release • New online Customer Support Center - Check it out in the Ask SirsiDynix Room OTHER SUPPORT IMPROVEMENTS WORKING WITH SIRSIDYNIX Wed 1:30 PM WORKING WITH SIRSIDYNIX Wed 1:30 PM
    23. 23. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST THE SIRSIDYNIX APAC TEAM • Focus on overall growth in the region • Sales: Rick Branham • Regional team in place – Ding Hengzhong – Continued local project management – Training and implementations – SaaS facility and support in Australia WORKING WITH SIRSIDYNIX Wed 1:30 PM WORKING WITH SIRSIDYNIX Wed 1:30 PM
    24. 24. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST
    25. 25. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST SirsiDynix Technology Update Paul Moxon Vice President, Product Management
    26. 26. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST FROM THIS…
    27. 27. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST TO…DEDICATED MAINTENANCE TEAMS • Dedicated development resources to help with escalated cases – patches, patch clusters, & bug fixes • Core development team focused on next release development • Works directly with Client Care (Task Force) • Customers have access to their escalated JIRA issues through Customer Support Center (CSC)
    28. 28. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST 2010 PRODUCT ROADMAP Q1 Q2 Q3 Q4 Q1 Q2 2010 20112009 Q4 Symphony 3.4 Symphony 4.0Symphony 3.3.1 DS 4.9 Horizon 7.5.1/HIP 3.21 Horizon 7.5.2/HIP 3.22 Horizon Virtualization Portfolio 4.0 Portfolio 5.0 Enterprise 3.1 Enterprise 5.0Enterprise 3.1.1 Director’s Station 4.8.1.1 DS 4.8.2 Web Reporter 3.4Web Reporter 3.3.1 Web Reporter 4.0 Symphony - German Symphony Patron iPhone App v1.0 Symphony Patron iPhone App v2.0 Library Intelligence (LI) 5.0 Symphony - French Symphony – Spanish & Catalan Enterprise 4.0 Language Pack Updates for Symphony 3.4 Released In Development Planned
    29. 29. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST • Released Symphony 3.3 & 3.3.1 in 2009 – Microsoft SQL Server 2008 – Support for VMWare – Major list of enhancements • Symphony 3.4 - scheduled for Q4, 2010 – Item Group Editor – Pull On-Shelf Holds Wizard – XML/Excel Report Output – ‘Right Click’ Shortcuts SYMPHONY SIRSIDYNIX SYMPHONY UPDATE Tuesday, 1:00 SIRSIDYNIX SYMPHONY UPDATE Tuesday, 1:00
    30. 30. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST • Horizon 7.5/HIP 3.20 - Q3, 2009 – Major technology upgrade for Horizon and HIP – Support for latest database versions – Microsoft SQL Server 2008 and Sybase 15 – Support for VMWare Virtualization Q4, 2009 – Windows 7 support added in Q1, 2010 • Horizon 7.5.1/HIP 3.21 - Q1, 2011 – Productized International features for ALL customers – Stock Rotation Module, Rentals (fees for checkouts), Circulation restriction by Itype groups, etc. HORIZON SIRSIDYNIX HORIZON UPDATE Tuesday, 1:00 SIRSIDYNIX HORIZON UPDATE Tuesday, 1:00
    31. 31. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST • Web Services and iPhone application for Horizon 7.4.x and 7.5.x – Q1, 2011 support for Horizon iPhone mobile application (BookMyne 2.1) – Will require installation of Horizon Web Services to enable BookMyne 2.1 HORIZON (Cont’d)
    32. 32. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST ENTERPRISE • Enterprise 3.1 – Q2, 2010 – Ability to add custom JavaScript – Call number display on hit list – Allow Publication Date Facet to display as a range – Make Federated Search displays consistent with harvested search results – Patron-facing Help – Bowker ICE Support – Configuration option for specifying a default pickup library for holds
    33. 33. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST PORTFOLIO–DIGITAL ASSET MANAGEMENT
    34. 34. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST PORTFOLIO SAMPLES: SPACE, WYOMING PLACES, AUSTRALIA SIRSIDYNIX DISCOVERY PLATFORM UPDATE Wed, 10:50 SIRSIDYNIX DISCOVERY PLATFORM UPDATE Wed, 10:50
    35. 35. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST SIRSIDYNIX WEB SERVICES • SOAP and Restful Web Services enable: – Symphony & Horizon – Mobile Applications – New Web Sites – Portfolio – New SD Applications – New Customer Applications – Library Intelligence (LI) • Continued support of Symphony APIs ApplicationsApplications SirsiDynix Web ServicesSirsiDynix Web Services DataData e-Library Enterprise Portfolio BookMyne Discovery Web Services Staff Mobile Horizon Web Services Catalogs Web Sites Local Docs Customer Applications Symphony Web Services Database A Database B ... THE POWER OF API’S & WEB SERVICES Tuesday, 1:30 THE POWER OF API’S & WEB SERVICES Tuesday, 1:30
    36. 36. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST BOOKMYNE – YOUR LIBRARY ON AN IPHONE • Version 1.2 Available Today – Updated Library list and My Account pages – Added item call number, current item location, number of copies, ISBN information, publisher, and published date to Item Details page – French, German, Spanish language support – More than 500 libraries are using it • Version 2.0 - Q4, 2010 – Enhanced Search, email, My Lists – Enhanced My Account functions – Find a library by name postal code, address, etc. – Recommendations Engine: Novelist, GoodReads, NY Times Best sellers DIGGING DEEP INTO BOOKMYNE Tuesday, 3:40 DIGGING DEEP INTO BOOKMYNE Tuesday, 3:40
    37. 37. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST FINALLY…WE ARE HERE TO LISTEN & TO HELP • Matt Hawkins COO • Rick Branham All-round Superstar • Liz Pitts Director Global Sales Training • Chris Berry VP of Software Engineering • Ken Bonney Supervisor Education Services • Susanne Strong APAC Client Care Supervisor • Julianne Hancock Global Marketing Mgr • Paul Moxon VP of Product Management • Carol Forlonge Sales Account Manager • Mala Singapuri Sales Account Manager • Inga Bozier Library Relations Manager • Cathy Cusack Application Specialist • Zichun Liu Client Care Manager, China • Ding Hengzhong APAC Operations • Amanda Carlson Library Relations Manager • Katy Willcock Product Specialist
    38. 38. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST AND ONE LAST SIGN…
    39. 39. 2010 COSA USER CONFERENCE | 26-27 OCTOBER | GOLD COAST Morning Coffee 10:20 – 10:50

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