1<br />Social networking: Being there<br />September 2009<br />Guillaume Thevenot <br />
2<br />Social MediaAre you part of it?<br />
3<br />Social MediaAre you part of it?<br />Social Media is not a buzz word anymore<br />Today, It’s being used daily by d...
4<br />What have we done at Amadeus UK<br /><ul><li>Engage with ourcustomers and prospects by creating a blog
Show our customers what are we working on to make their life easier
Expose our brand and values online
Be part of the conversation
And sometimes solve issues with customers
http://sellfaster.wordpress.com/
http://twitter.com/amadeushotel</li></li></ul><li>5<br />Agenda<br /><ul><li>http://sellfaster.wordpress.com/</li></li></u...
7<br />Agenda<br /><ul><li>http://twitter.com/amadeushotel</li></li></ul><li>8<br />
9<br />Agenda<br />
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HBAA Forum09 Social Media by Amadeus

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  • - Questionnaire sent out in Apri- 35 of you responded- 15 questions
  • HBAA Forum09 Social Media by Amadeus

    1. 1. 1<br />Social networking: Being there<br />September 2009<br />Guillaume Thevenot <br />
    2. 2. 2<br />Social MediaAre you part of it?<br />
    3. 3. 3<br />Social MediaAre you part of it?<br />Social Media is not a buzz word anymore<br />Today, It’s being used daily by different generations<br />Facebook Generation are future business travellers =&gt; your future customers<br />It’s all over the news whether you want it or not<br />There is still time to understand and see what your business can benefit / use for your customers and suppliers<br />
    4. 4. 4<br />What have we done at Amadeus UK<br /><ul><li>Engage with ourcustomers and prospects by creating a blog
    5. 5. Show our customers what are we working on to make their life easier
    6. 6. Expose our brand and values online
    7. 7. Be part of the conversation
    8. 8. And sometimes solve issues with customers
    9. 9. http://sellfaster.wordpress.com/
    10. 10. http://twitter.com/amadeushotel</li></li></ul><li>5<br />Agenda<br /><ul><li>http://sellfaster.wordpress.com/</li></li></ul><li>6<br />Agenda<br />Interact with your customers<br />
    11. 11. 7<br />Agenda<br /><ul><li>http://twitter.com/amadeushotel</li></li></ul><li>8<br />
    12. 12. 9<br />Agenda<br />
    13. 13. 10<br />What have we learnt<br /><ul><li>It takes time to get the audience
    14. 14. It takes time to get reaction (comments, questions)
    15. 15. It cost almost nothing to do these things
    16. 16. Just need some dedication and passion
    17. 17. If something doesn’t work, don’t blame the tool…
    18. 18. Try things differently</li></li></ul><li>11<br />gthevenot@uk.amadeus.com<br />Twitter: @AmadeusHotel<br />Blog: sellfaster.wordpress.com<br />
    19. 19. 12<br />

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