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Go Make A Difference
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Go Make A Difference

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Go Make A Difference Go Make A Difference Presentation Transcript

  • A young man walks along the shore of a deserted beach.
  • He notices an old man picking up small objects and throwing them into the sea.
  • “ What are you doing?” the young man asks. “ I’m throwing starfish into the sea,” replies the old man.
  • The old man explains that the stranded starfish will die if left in the morning sun.
  • “ But there must be millions of starfish on the beach!” exclaims the young man. “ How can you make any difference?”
  • Looking at the starfish in his hand, the old man throws it into the sea and says - “ It MAKES A DIFFERENCE for this one!”
  • Making a difference requires you to give of yourself.
  • EVERY CUSTOMER COUNTS! There are thousands and millions of customers . . .
  • G o the E xtra M ile Every customer feels good when you
  • They feel GREAT when you MAKE A DIFFERENCE in their service experience .
  • Just like the starfish,you start with one customer at a time.
  • How do you Make A Difference ? One starfish at a time. One customer at a time.
  • TRAINING & DEVELOPMENT Go MAD! Copyright © 2008. Changi International Airport Services Pte. Ltd. All Rights Reserved