Go Make A Difference

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Go Make A Difference

  1. 1. A young man walks along the shore of a deserted beach.
  2. 2. He notices an old man picking up small objects and throwing them into the sea.
  3. 3. “ What are you doing?” the young man asks. “ I’m throwing starfish into the sea,” replies the old man.
  4. 4. The old man explains that the stranded starfish will die if left in the morning sun.
  5. 5. “ But there must be millions of starfish on the beach!” exclaims the young man. “ How can you make any difference?”
  6. 6. Looking at the starfish in his hand, the old man throws it into the sea and says - “ It MAKES A DIFFERENCE for this one!”
  7. 7. Making a difference requires you to give of yourself.
  8. 8. EVERY CUSTOMER COUNTS! There are thousands and millions of customers . . .
  9. 9. G o the E xtra M ile Every customer feels good when you
  10. 10. They feel GREAT when you MAKE A DIFFERENCE in their service experience .
  11. 11. Just like the starfish,you start with one customer at a time.
  12. 12. How do you Make A Difference ? One starfish at a time. One customer at a time.
  13. 13. TRAINING & DEVELOPMENT Go MAD! Copyright © 2008. Changi International Airport Services Pte. Ltd. All Rights Reserved

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