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Ingersoll Rand has had a long established B2B Customer Experience measurement program, but like most organizations, the data gathered is so rich and informative, turning it into actionable items is a challenge. Ingersoll Rand has mastered the art of dashboards and infographics, helping the business know exactly what matters to their customers by maintaining the profitable relationship every company strives after. Come learn some tips, tricks and best practices of how Ingersoll Rand is using Alteryx to stream line survey data and market research, reducing 10+ hours of data manipulation down to seconds, enabling them to focus on the value added activities to the business and not just the deliverables.
Sean Otto, Senior Customer Satisfaction Analyst, Ingersoll Rand/Trane
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