Faster & Efficient Data Blending - Kaiser Permanente & Alteryx


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Integrating Data for Analytics Without the Wait for IT.

Learn how Kaiser Permanente blends data faster to make better business decisions. Greg Hall, Sr, Service Optimization Leader explains how Kaiser is Leveraging Alteryx to Save Costs and Improve Service.

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Faster & Efficient Data Blending - Kaiser Permanente & Alteryx

  1. 1. Integrating Data for Analytics Without the Wait for IT© 2012 Alteryx, Inc. Confidential. 1
  2. 2. Agenda • Data and Decisions • Challenges of Data Integration • Alteryx closes the gap • Kaiser Permanente and Alteryx • Demonstration • Recap • Q&A© 2012 Alteryx, Inc. Confidential. 2
  3. 3. Decision Makers Still Cannot Make Right Decisions Due to Data & Analysis Issues Cloud Un-Structured Data Content “I just want to understand what we should be doing….”© 2012 Alteryx, Inc. Confidential. 3
  4. 4. Making sense of data 3rd Cloud Party Data Un-Structured Content© 2012 Alteryx, Inc. Confidential. 4
  5. 5. Challenges with Data Integration For Business Analysts and Data Artisans Limited access to data IT/DW controlled Limited toolset Manual work in SQL, Excel and Access Dependency on IT Data Integration/Data Quality Getting the right data set IT doesn’t know your business© 2012 Alteryx, Inc. Confidential. 5
  6. 6. Current analytic processes Issues • Multi-step request & delivery Business process Question • specialists for analysis or data integration • Long turnaround times Decision Maker • Don’t know the businessBuild specific dataset & IT & Data Warehouse analysis Dataset and analytic Business Build specific Analyst model request dataset & analysis© 2012 Alteryx, Inc. Confidential. 6
  7. 7. Alteryx closes the gap For Business Analysts and Data Artisans Eliminates manual work in SQL, Excel and Access Limits the dependency on IT for data access and data integration Sophisticated analytics without the programming or wait for specialists Don’t want to have to jump from tool to tool© 2012 Alteryx, Inc. Confidential. 7
  8. 8. One Solution & Workflow For Line of BusinessData Blending All Relevant Data Enrich Analyze Blend Use Cloud Data Integrate any data Rapid design of Un-Structured source, cleanse and sophisticated analytics Content blend to produce with unique spatial analytic data source understanding Enhance© 2012 Alteryx, Inc. Confidential. 8
  9. 9. Leveraging Alteryx to Save Cost and Improve ServiceGreg Hall Kaiser PermanenteSr. Service Optimization Leader December 2012 9
  10. 10. Kaiser Permanente• Founded in 1945• Includes: • Not-for-profit health plan • Hospitals • Medical centers• 9 million members across: CA, CO, GA, HI, VA, MD, DC, OR, WA, OH• Prepaid health plans• Integrated care and delivery system• Focus on prevention 10
  11. 11. Service Optimization Function Within Service Optimization, we aim to improve service quality and lower cost Our Team Typical Projects •Black Belts and Lean Leaders •Improve call handling time •Focus on cost saving projects that improve •Reduce processing turnaround time customer service •Improve customer request response time •Reduce submission errors My Role Primary Drivers for Alteryx •Analyze business opportunities for cost •Data access savings and improvement •Handling multiple data sources •Data cleansing •Following DMAIC methodology, analyze and •Analysis accuracy improve processes •Automation •Speed of reproducing analysis •Measure improved state and institutionalize •Analysis sharing 11
  12. 12. Customer Service Case StudyOur customers contact us through multiple channels Phone call to Request for Third party Complaint customer service reprocessing inquiry IT System 1 IT System 2 IT System 3 IT System 4 Team 1 Team 2 Team 3 Team 4 12
  13. 13. Ideally we would see a complete picture of the customers’issues and work across multiple teams seamlessly Customer Issues Data Support Teams 13
  14. 14. Our existing solution involved Excel sheets and manualtouches IT System 1 IT System 2 IT System 3 IT System 4 Team 1 Team 2 Team 3 Team 4 14
  15. 15. With Alteryx, integrated multiple data sources and coordinatework across multiple teams IT System 1 IT System 2 IT System 3 Customer Outreach Sharepoint Connector Team 1 Team 2 Team 3 15
  16. 16. First, we cleanse and standardize the data and join multiplesources Pull in records from multiple data sources Cleanse the data Combine all data sources 16
  17. 17. Next, we load the combined data to a common Sharepoint list Pull in updated data sources and Sharepoint records Update Sharepoint list 17
  18. 18. Finally, we run closed items through a decision tree anddetermine needed customer outreach Ability to create a robust decision try model Alteryx enables rapid response to changing user requirements Ability to easily union elements of the decision tree 18
  19. 19. Alteryx Solutions Alteryx helps address all of our data and analytics challenges Challenge Alteryx Solution • Multiple data sources in various •Ability to pull in multiple data sources, cleanse, and formats, not all integrated join data • Several different customer •Use Alteryx Sharepoint connector to provide visibility service focused teams across multiple users • Effort required for initial analysis •Alteryx tools allow rapid building of analytical model • Effort required to replicate •Once built, the model can be run instantly with new analysis data sources •The module can be automated and scheduled to run without manual touches • Speed to respond to changing •Flexibility in the module structure allow for requirements modifications with minimal additional effort 19
  20. 20. Demonstration Damian Austin© 2012 Alteryx, Inc. Confidential. 20
  21. 21. Alteryx Strategic Analytics Reduce Constraints of IT • Personal ETL – pull data from internal, third- party or web sources • Agile Database – handle structured, un- structured, and spatial data • Data Quality Tools – ensuring data is clean and credible • Data Management Tools – manipulate data and define relationships • Instant access to sophisticated analytics – predictive and spatial without programming or PhD • Mapping and Reporting© 2012 Alteryx, Inc. Confidential. 21
  22. 22. Inspire 2013 Seize the Power of Strategic Analytics Sheraton PhoenixGreg HallKaiser Permanente Downtown Hotel March 5-7, 2013 Learn More! Follow Us on Twitter! @alteryx #Inspire13 “Overall the best single company sponsored conference Ive ever attended.” ─Antoinette Bowen, Sr. Marketing Manager, AT&T Mobility© 2012 Alteryx, Inc. Confidential. 22
  23. 23. Next Steps Learn More or Get the 30-Day Trial: Visit the Analytics Gallery: @alteryx© 2012 Alteryx, Inc. Confidential. 23
  24. 24. Key Terms • Big Data • Alteryx • Big Data Analytics • Greg Hall • Big Data Analysis • Kaiser Permanente • Humanizing Big Data • Sharepoint • Strategic Analytics • Excel integration • Predictive Analytics • Healthcare analytics • Data Scientist • Matt Madden • Data Artisan • Alteryx Gallery • Data Analyst • Big Data Gap • Unstructured data • Analytics Platform • Unstructured Data© 2012 Alteryx, Inc. Confidential. 24
  25. 25. Questions?© 2012 Alteryx, Inc. Confidential. 25