Thoughts on internal communication via Rachel Miller @AllthingsIC

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A collection of thoughts to inspire, spark ideas and encourage you in your internal communications.

Collated by internal communication and social media strategist Rachel Miller www.allthingsic.com

Published in: Business, Technology
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  • Great list, although I noticed that the same quote by Benjamin Franklin is in there twice. Just FYI.
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Thoughts on internal communication via Rachel Miller @AllthingsIC

  1. 1. Thoughts on internal communication Collated by Rachel Miller Internal communication and social media strategist @AllthingsIC www.allthingsic.com Version one. Published September 2013
  2. 2. A collection of thoughts to inspire, spark ideas and encourage you in your internal communications. Enjoy! Version one. Published September 2013
  3. 3. We often refuse to accept an idea merely because the tone of voice in which it has been expressed is unsympathetic to us Friedich Nietzche
  4. 4. We all have an opportunity to learn in everything we do Louis V. Gerstner
  5. 5. Internal comms should not be the poor relation to PR, nor should it be seen as not as important @JenniWheller
  6. 6. ‘Information’ and ‘communication’ signify different things. Info is giving out; communication is getting through @steve_murg
  7. 7. Experience is simply the name we give our mistakes @steve_murg
  8. 8. Never a failure, always a lesson @DanielArda
  9. 9. First learn the meaning of what you say, and then speak
  10. 10. Don’t view communication or social media as something you do to employees, but for and with them Rachel Miller @AllthingsIC
  11. 11. Nobody can go back and start a new beginning, but anyone can start today and make a new ending @BrianSolis
  12. 12. Not saying anything often says it all @SusieGMay
  13. 13. People don’t resist change. They resist being told to change @a_mitchinson
  14. 14. It’s all about timing @jenniwheller
  15. 15. Trust employees to do the right thing, rather than assume they will do the wrong thing Rachel Miller @AllthingsIC
  16. 16. Your colleagues are smart and can see through the spin. Don’t underestimate the power of honesty @DanaLeeson
  17. 17. The meaning of your communication is the response you get @SusieGMay
  18. 18. Comms pros are mightier than the swords of advertisers @JenAndersson1
  19. 19. Good communication is hard work @IamChrisDuncan
  20. 20. Beware of false knowledge; it is more dangerous than ignorance @steve_murg
  21. 21. To listen well is as powerful a means of communication and influence as to talk well John Marshall
  22. 22. Communication is nearly always set in the context of a relationship between individuals or entities John Smythe
  23. 23. The greatest problem with communication is the illusion it has been accomplished George Bernard Shaw
  24. 24. Social media provides an incredible opportunity for internal communicators to assert their knowledge. All public relations programmes should start with internal audiences @wadds
  25. 25. Internal communications - it's not what you say, it's what they hear! @Murielvdm
  26. 26. If you accept it, you have to expect it @JenniWheller
  27. 27. Raise your words, not your voice. It is rain that grows flowers, not thunder Rumi
  28. 28. Being ignorant is not so much a shame, as being unwilling to learn Benjamin Franklin
  29. 29. When the trust account is high, communication is easy, instant, and effective Stephen R. Covey
  30. 30. Don't use words too big for the subject. Don't say infinitely when you mean very; otherwise you'll have no word left when you want to talk about something really infinite C. S Lewis
  31. 31. The more that you read, the more things you will know. The more that you learn, the more places you’ll go Dr Seuss
  32. 32. Effective internal communication puts the employee at the centre of the organisation. Genuine, honest, two-way dialogue forms the basis of effective, strategic, practice Kevin Ruck
  33. 33. When we change the way we communicate, we change society Clay Shirky
  34. 34. Being ignorant is not so much a shame, as being unwilling to learn Benjamin Franklin
  35. 35. You’re aiming for employees to feel ‘good tired’ at the end of their day. That’s a sign of engagement David MacLeod
  36. 36. Thank you to everyone who contributed to this deck. You can read many more thoughts on internal communication at www.allthingsic.com

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