Being a Catalyst for Community-Based Collaboration


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"Being a Catalyst for Community-Based Collaboration" was presented by Dr. Gary Mangiofico during the 2012 Innovation in Healthcare Conference.

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  • In complex organizations and environment we recognize that Interactive non-linear processes and relationships are difficult to define and defy meta-narrative understanding, since each of us potentially sees something different when we see organization(Mangiofico, 2003 based on adaptations of Clegg & Hardy, 1996)Thus, Sense making helps us to understand this…We are challenged then to reconcile meaning of what it is we’re addressing…ergo, what we are speaking of today is a difference in metaphors of how we frame our perception of organization and what that implies in terms of what we pay attention to as OD professionals and the possibilities we facilitate organizations being able to see.The future is recognizable when it arrives, but not predictable before it does. However, this paradoxical nature of organizational life is unacceptable to business that perceives it should be able to resolve any paradox in its efforts to find solutions for business planning. Systems theory tools, e.g. SWOT, environmental scanning, and so forth presume a predictability that complexity theory would challenge is possible in a context of complex dynamics. How do we reconcile divergent views?
  • And, this is our dominant business model…it’s based on the Systems Theory Model. And it works in slow environments, manufacturing environments, but begins to breakdown the more complex our environment or value proposition and the more complex the potential influences are….
  • Possible Layers of the issue:Top Layer: The presenting issue.Middle Layer: Other’s (beside the client) contributions to the problem/ issue.Ask: How others are contributing to the problem/ issue.Core Layer: The client’s contributions to the problem/ issue.Ask: How he/she is contributing to the problem/ issue.Resist the urge for complete data at this point;Avoid seeing this as the intervention.
  • Six Principles of Affirmative ChangeConstructionist Principle: The way we know is fateful.Principle of Simultaneity: Change begins at the moment you ask the question.Poetic Principle: Organizations are an open book.Anticipatory Principle: Deep change = change in active images of the future.Positive Principle: The more positive the question, the greater and longer-lasting the change.Principle of Wholeness: The whole system can have a voice in the future.
  • Being a Catalyst for Community-Based Collaboration

    1. 1. The Compassion of Hospitality The Presence of Association The Giving of Gifts
    2. 2. Why is it so difficult to buildcollaborations and lead change in complexenvironments?
    3. 3. Through our mental models, inother words, we use our past tomake sense of our present in aneffort to predict and control thefuture…..
    4. 4. ◦ Bounded Rationality:  The Penchant to find Best-Fit vs. Optimal Solution◦ Sense-Making:  The maps we construct to make sense◦ Social Construction:  Collective effort to reduce to level of manageable understanding
    5. 5. Moments of MagnifiedMeaning Making:Our Mental Models at Work
    6. 6.  Creating a shift in our mental models: ◦ To People are unfinished works of progress, not problems to be fixed ◦ To a belief in the social fabric ◦ To associational life as central ◦ To a focus on citizens ◦ To a focus on Gifts and Possibility
    7. 7.  Think about when you’re at your best, what are the unique skills and knowledge you have? What is the gift you’re here to bring in to the world? (Clue: It surprises you when others tell you about it).
    8. 8. The Action of Change:New Possibilities
    9. 9. Take Stock of the Situation Force Field Analysis: Forces for MaintainingForces for Change The Status Quo Transitional Period Desired Present Situation Situation (goal) Strategies to achieve change Resistance Time
    10. 10. Cultural Change for aCommunity-based Collaboration The culture of the group can be defined as: A pattern of shared basic assumptions that the group has learned as it solved problems of external adaptation and internal integration, that has worked well enough to be considered valid and, therefore, to be taught to new members as the correct way to perceive, and feel in relation to those problems. Organization Culture and Leadership, Edgar H. Schein, 1992
    11. 11. Gaining Support for Creating a CommunityCollaborative: The Underlying Change Process  Address stakeholders’ cultural support for change (values, attitudes, beliefs, norms)  Arouse attention, need, support for change (induce anxiety)  Develop desire for change (acknowledge benefits, negatives)  Use group members / composition of group to elicit support  Use informal community network (constructive gossip)  Overcome objections to change  Resolve problems and difficulties as they arise
    12. 12. In the most successful efforts, people move throughcomplicated stages in which they:  Create a sense of urgency and call to action  Put together a strong enough team to direct the process  Create an appropriate vision  Communicate that new vision broadly  Empower stakeholders to act on the vision  Produce sufficient short-term results to give their efforts credibility and to disempower the cynics  Build momentum and use that momentum to tackle the tougher change problems  Anchor the new behavior in the collaborative’s culture
    13. 13. Planning for Collaborative:  Have a well-defined goal that is clearly understood and communicated  Pay attention to its impact on stakeholders at all levels,  Develop an integrated process and content change plan  Recognize how much and what type of training is required  Recognize that there may be additional workload during the transition, and new responsibilities after implementation  Determine the impact on resources, financial and otherwise  Avoid underestimating the impact of your plan
    14. 14. People need: Purpose, Picture, Plan, and Part  Provide a clear vision and objectives that enable responsiveness at the local level  Focus on disadvantages of the present situation (if applicable)  Provide a plan with milestones  Be consistent in messages, actions, and rewards for desired behaviors  Celebrate success
    15. 15.  Understand the underlying issues Build understanding, before seeking commitment Confront the reality: It Is What It Is! What’s the information/ data that supports your call to action? Establish the “cost” of not changing!
    16. 16.  Define “Dialogues/Conversations” as the Plans of Action Initiate and convene conversations that shift people’s experience, which occurs through the way people are brought together and the nature of the questions/conversations that engage them. The Conversations will build The Plan
    17. 17. What can this group createtogether, that you cannotcreate alone?
    18. 18.  What are the possibilities that exist for you and your agency by your being here?  What declaration of Possibility can you make that has the power of to transform and inspire you?I am the possibility of _________________!
    19. 19. The Action of Change
    20. 20.  How valuable do we believe this approach to be? How much risk are we willing to take? How participative do you plan to be? To what extent are you invested in the well- being of the whole? What is the story we plan to create? What is the payoff for creating this new story? What is the attachment to creating this new future? Adapted from Block, 2008
    21. 21.  What promises am I willing to make? What measures have meaning for me? What price am I willing to pay? What is the cost to others for keeping or failing my commitments? What is the risk that is a major shift for me? What is the promise I’m postponing?
    22. 22.  Whatis your commitment inbeing here, what is it youwill commit to while you’rehere?
    23. 23.  What kind of sense are we making together? What are we coming to talk about as we converse? How are we shifting our understanding of what we are engaged in? What kind of enterprise are we shaping?
    24. 24.  What haven’t you discussed that if it were to happen would be a game changer? What probabilities occur around this? What is the capacity for flexibility and adaptability for emergent phenomenon? What is/are the commitments people are willing to act upon?
    25. 25. Change Management activities of respondents withvery good or excellent results  Educated others on the need for change and how the new project will operate  Built executive/ political support and sponsorship by giving presentations/holding conversations and encouraging involvement  Developed and implemented a communication plan to create awareness and commitment to the new narrative/project  Performed pilot tests and simulations
    26. 26. Change Management Activities of Respondents With Very Good or Excellent Results Involved others and end users in project planning and design  Reviewed the process periodically and reinforced use of the new process Implemented a formal change process  Clearly defined the process and process boundaries Addressed resistance to change Communicated and Held Ongoing Conversations!
    27. 27. The future is not a result of choices among alternative paths offered by the present, but a place that is created--created first in the mind and will, created next in activity.The future is not some place we are going to, but one we are creating.” unknown
    28. 28.  Bridge the best of “what is” and “what might be” Challenge the “status quo” It should be desirable State it in affirmative and bold terms Fit within the architecture of possibility Participative process Balance the management of continuity, novelty and transition
    29. 29. There are only two ways to live your life. One is though nothing is a miracle. The other is as though everything is a miracle. Albert Einstein
    30. 30. What’s the next step you need to take that will empower you to achieve your collective dream?
    31. 31. 1. Create and ensure a shared vision and philosophy which encompasses the collective dreams, goals, and expectations.2. Create, ensure and maintain a commitment to the “best” of what is possible.
    32. 32. 3. Create and implement a comprehensive strategy to achieve the collective dream, incorporating accountability for all.4. Continue to pursue self-reflection and growth developing insights and the requisite attitudes to achieve the envisioned collective dream.
    33. 33.  Do you see opportunity; a future of possibilities? Do you see a mystery? Doyou see adventure in the journey ahead?
    34. 34. Ah, but one’s reach should exceed one’s grasp, Or what’s a heaven for? Robert Browning
    35. 35.  Know your own mission and part in achieving the dream Make more informed decisions, go after the information you need…don’t make your knowing based on waiting for someone else to get around to telling you Prepare and act to make a difference every day Achieve your own highest level of effectiveness and performance
    36. 36.  Get others involved in a conversation to start doing what is necessary to achieve the dream Build toward long-term improvement, even while doing short-term work Lead your own individual and the organization’s change; don’t wait for someone else to do it Communicate powerfully, especially your commitment to the journey and the dream
    37. 37.  Make the transition in to new ways of doing your role Get the most out of your own personal commitment to growth Always remember why you started this collaborative and cue yourself each day Know that ingenuity, plus courage, plus work equals miracles!
    38. 38. Act as though everything you do makes a difference….If you worry that one person cannot make that big a difference, remember what Margaret Mead said, “It is surely the only thing that ever has!”
    39. 39.  Support a cause, don’t just do your job. Trumpet an exhilarating story. Be a generator of enthusiasm. Embrace and promote optimism.When you say, “I Will”, with conviction, magic begins to happen. Willy Amos
    40. 40. “Some people look at things the way they are, and ask Why?I dream of things that never were, and ask, “Why Not?” Robert Kennedy
    41. 41. So, I would offer this:Keep you feet on the ground… And, keep reaching for the stars!
    42. 42. And now the journey continues….