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Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
Release strategy and functional outlook
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Release strategy and functional outlook

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  • 1. SAP Solution Manager: Release strategy and functional outlook
  • 2. Overview Please note that this document is subject to change and may be changed by SAP at any time without notice. The document is not intended to be binding upon SAP to any particular course of business, product strategy and/or development. Release strategy and Maintenance Scope SAP Solution Manager 4.0 Implementation and Application Management of mySAP ERP Better handling of customer support processes Continuous improvement of customer SAP Solutions Corporate Functionality Integration Solution Manager Diagnostics Technology SAP Solution Manager 4.0 Architecture SAP Solution Manager Installation und Configuration Upgrade und Migration paths © SAP AG 2005, Functional_Outlook_EN.ppt / 2
  • 3. SAP Solution Manager - Evolution Optimize Collaboration + with SAP Active Global Support 4.0 Manage + technical change 3.2 Optimize + IT support 3.1 Accelerate + Implementations 2.2 Pro-active + Monitoring 2.1 Mitigate Risk Front-end to Solution Implemen- Service Change Collaboration SAP Service Monitoring tation & Desk, Request + Continuous Infrastructure Distribution Upgrade Mgmt. Improvements © SAP AG 2005, Functional_Outlook_EN.ppt / 3
  • 4. Release Strategy and Maintenance Scope SAP Solution Manager 4.0 Technology SAP Solution Manager 4.0 Recommendations
  • 5. Release strategy and Maintenance mySAP ERP Ramp- Extended Extended Customer specific Mainstream-Maintenance Maintenance Maintenance 2004 up (17 % + 2 %) (17 % + 4 %) Maintenance SAP Ramp- Extended Extended Customer specific NetWeaver 04 up Mainstream-Maintenance Maintenance Maintenance Maintenance (17 % + 2 %) (17 % + 4 %) Ramp- Customer specific SAP Solution up Mainstream-Maintenance Maintenance Manager 4.0 SAP Solution Ramp- Mainstream-Maintenance Customer specific Manager 3.2 up Maintenance SAP Solution Ramp- Customer specific Manager 3.1 up Mainstream-Maintenance Maintenance Mar Dec Dec Mar Dec Dec Mar Dec Mar Mar 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 © SAP AG 2005, Functional_Outlook_EN.ppt / 5
  • 6. Release Strategy and Maintenance Scope SAP Solution Manager 4.0 Technology SAP Solution Manager 4.0 Recommendations
  • 7. Implementation and application management of mySAP ERP Better handling of customer support processes Continuous improvement of customer SAP Solutions Corporate functionality Service Desk Interface Integration Solution Manager Diagnostics
  • 8. mySAP ERP and SAP Solution Manager Why is SAP Solution Manager required for mySAP ERP? Fast implementation and efficient application management of mySAP ERP All available implementation content and Best practices for Solution Operation available via SAP Solution Manager Optimal support for all Operations, Maintenance and Optimization Activities Optimal access to all support services Accelerated problem resolution through tight collaboration with SAP Active Global Support Significant Reduction of TCO of mySAP ERP How is SAP Solution Manager technically connected to mySAP ERP? Installation and Upgrade to mySAP ERP only possible with SAP Solution Manager © SAP AG 2005, Functional_Outlook_EN.ppt / 8
  • 9. Implementation and application management of mySAP ERP Better handling of customer support processes Continuous improvement of customer SAP Solutions Corporate functionality Service Desk Interface Integration Solution Manager Diagnostics
  • 10. The SAP Solution Manager manages customer Solutions Application Management SAP Solution Manager Maintenance strategy, processes, and projects Continuous improvement projects Software Change Management Development and enhancement projects Deployment projects Planning Status NetWeaver Lifecycle Management SAP NetWeaver Administration Tools System administration Configuration and transportation Consistency checks Development infrastructure © SAP AG 2005, Functional_Outlook_EN.ppt / 10
  • 11. Better handling of customer support processes Complete Maintenance process Transparency Planning of Maintenance und Execution Notes, Top Notes, Hot News Example: Support Package Stacks Support Package Stacks Process for Support Package Process for Support Package Stacks Stacks Display current SP Level and recommended SP Stack Display current SP Level and recommended SP Stack SPs approve and download SP Stacks SPs approve and download SP Stacks Import SP Stacks Import SP Stacks Perform Tests Perform Tests Release to production Release to production © SAP AG 2005, Functional_Outlook_EN.ppt / 11
  • 12. Implementation and application management of mySAP ERP Better handling of customer support processes Continuous improvement of customer SAP Solutions Corporate functionality Service Desk Interface Integration Solution Manager Diagnostics
  • 13. SAP Solution Manager is the Front-end of SAP‘s Service infrastructure SAP SAP CUSTOMER SAP CUSTOMER SAP Active SAP Consulting Global Support Solution Landscape SAP CRM SAP CRM SAP Solution 4.0 4.0 NW 04 Manager NW 04 SAP APO SAP APO 3.1 3.1 SAP R/3 SAP R/3 4.6C SAP 4.6C Support Systems & Service Marketplace Service Infrastructure Application Management Partner Customer Stichworte: Consulting Competence Sebtral point of entry Center Synchronizuation of system data © SAP AG 2005, Functional_Outlook_EN.ppt / 13
  • 14. Principles of the SAP Continuous Improvement Services Process powered by SAP SOLUTION MANAGER Front Office - SAP and Customer on-site teams Front Office - SAP and Customer on-site teams Customer System Landscape Business System Business processes, Processes Landscape system landscapes, Automation Analyze automation and upgrade Protection of and release planning Automation IT Planning investment documented in Issues SAP SOLUTION MANAGER Requirements PAIN POINTS Video conferencing Netmeeting Application Sharing SOLUTIONS Named Experts Named Experts SAP track Open and Experts issues solve © SAP AG 2005, Functional_Outlook_EN.ppt / 14
  • 15. Implementation and application management of mySAP ERP Better handling of customer support processes Continuous improvement of customer SAP Solutions Corporate functionality Service Desk Interface Integration Solution Manager Diagnostics
  • 16. Corporate functions Definition Corporate functions Today, SAP enables its customers, to use SAPNet - R/3 Frontend to manage customer internal messages SAP Solution Manager 4.0 offers preconfigured corporate functions, which can be adapted to customer requirements There will be no further development of corporate functions in SAPNet - R/3 Frontend Corporate functions will be available only via SAP Solution Manager 4.0 Existing messages can be migrated to SAP Solution Manager 4.0 © SAP AG 2005, Functional_Outlook_EN.ppt / 16
  • 17. Implementation and application management of mySAP ERP Better handling of customer support processes Continuous improvement of customer SAP Solutions Corporate functionality Service Desk Interface Integration Solution Manager Diagnostics
  • 18. Partnerschnittstelle zum SAP Solution Manager Service Desk SAP Solution Manager 4.0 contains a bi-directional Interface for the exchange of problem messages between SAP Solution Manager and third party help desk applications. This enables the SAP Solution Manager Service Desk to be integrated into existing help desk applications of a support infrastructure. The Service Desk Interface is open and independent of existing third party help desk applications. The Service Desk Interface is based on Web-Services (simple, flexible, platform independent). The Service Desk Interface is aligned with existing standards for message exchange (e.g. SOAP) © SAP AG 2005, Functional_Outlook_EN.ppt / 18
  • 19. Implementation and application management of mySAP ERP Better handling of customer support processes Continuous improvement of customer SAP Solutions Corporate functionality Service Desk Interface Integration Solution Manager Diagnostics
  • 20. Solution Manager Diagnostics Efficient and Safe Root Cause Analysis SOLUTION MANAGER DIAGNOSTICS provides efficient and safe root cause analysis of incidents in customer solutions powered by SAP NetWeaver. SAP SUPPORT SAP CUSTOMER SAP CUSTOMER Safe access Solution Manager Diagnostics read only SAP NetWeaver SAP System No Administration Tools access Solution Landscape change EFFICIENT SAFE Reduce time for root cause analysis No changes to production systems Available in one central console Runs in web browser and can be Standardized SAP best practices for accessed via http connection, No OS diagnostics, integral part of SAP access necessary for standard support NetWeaver and used by all SAP No access to SAP NetWeaver employees administration tools Uniform across components Enforced customer control for change management © SAP AG 2005, Functional_Outlook_EN.ppt / 20
  • 21. Solution Manager Diagnostics: Functionality Roadmap SAP NetWeaver Support Package Stack (SPS) 2005 07.03. 16.05. 25.07. 04.10. SPS 11 SPS 11 SPS 12 SPS 12 SPS 13 SPS 13 SPS 14 SPS 14 System Analysis OS Monitoring OScommand console J2EE command cons. LDAPcommand cons. for all SAP solutions DB Monitoring File System Browser DB command console Config Tracking Log Viewer Java & Web HTTP Analysis Analysis Thread Dump for EP, CRM ISA, Analysis XI, … WilyTech Introscope Mercury Loadrunner Diagnostics Self Check SMD Config Wizard Framework EarlyWatch Alert for SMD Rapid Installer Diagnostics itself © SAP AG 2005, Functional_Outlook_EN.ppt / 21
  • 22. SAP Solution Manager and SAP NetWeaver: Release Roadmap Read only SAP Solution Manager 4.0 SAP NetWeaver 2006 Diagnostics Administrator SAP NetWeaver 04s SAP NetWeaver 04s Solution Manager SAP Solution Diagnostics SAP NetWeaver 2005 Manager 3.2 on WebAS 6.40 Administration Tools 2005 Web AS 6.20 ABAP SAP NetWeaver 04 SAP NetWeaver 04 © SAP AG 2005, Functional_Outlook_EN.ppt / 22
  • 23. Solution Manager Diagnostics: Architecture SAP SAP CUSTOMER SAP CUSTOMER SUPPORT safe HTTP Solution Manager Diagnostics on WebAS SAP Agent Agent System ITS WebDynpro Link Solution Landscape CCMS Enterprise Manager Wily Introscope e.g. Java RZ20, Support OS07, Tools DB02, … 3rd party tools, ABAP Java preconfigured Web AS 6.40 for SAP NetWeaver, for use by SAP (no OEM) © SAP AG 2005, Functional_Outlook_EN.ppt / 23
  • 24. Load Test in SAP GoingLive Check for Web-Based Applications SAP SAP CUSTOMER SAP CUSTOMER SUPPORT safe HTTP Solution Manager Diagnostics SAP Agent Agent System ITS WebDynpro Link Solution Landscape CCMS Enterprise Manager Mercury Loadrunner Mercury Wily Introscope Load Generator e.g. Loadrunner Java Controller RZ20, Support OS07, Tools DB02, … ABAP Java Web AS 6.40 3rd party tools SAP optimizes the three most important customer click scenarios in the SAP Enterprise Portal as part of SAP GoingLive Check © SAP AG 2005, Functional_Outlook_EN.ppt / 24
  • 25. Roadmap for SAP Support Infrastructure Q3/06 SAP Solution Manager required for root cause analysis of all SAP solutions SAP Solution Mass shipment SAP Solution Manager 4.0 Q1/06 Manager 4.0 Diagnostics Q4/05 Start of Ramp-Up SAP Solution WebAS 7.0 Manager 4.0 Q3/05 Solution Manager Diagnostics required for root cause analysis of Java based SAP solutions SAP Solution Solution Manager Manager 3.2 Diagnostics WAS 6.20 Dec 04 Mass shipment Solution Manager WebAS 6.20 WebAS 6.40 Diagnostics © SAP AG 2005, Functional_Outlook_EN.ppt / 25
  • 26. Release Strategy and Maintenance Scope SAP Solution Manager 4.0 Technology SAP Solution Manager 4.0 Recommendations
  • 27. Architecture Installation and Upgrade Upgrade and Migration paths
  • 28. Architecture SAP Solution Manager Implementation and Distribution Service plan Tests and Execution Solution Monitoring E-Learning Upgrade Management ts n jec t io IMPLEMENT. Service Desk u Pr o ol OPERATE Business processes S OPTIMIZE Global Rollout Change Management Process Business Document Solution templates Processes -ation Directory Systems SAP SAP SAP Other ERP CRM APO © SAP AG 2005, Functional_Outlook_EN.ppt / 28
  • 29. Architecture Installation and Upgrade Upgrade and Migration paths
  • 30. Installation and Configuration Simplification of Installation and Maintenance Improved installation Reduction of Add-Ons ca. 2 Installations (DB Loads) per year* ca. 3 Support Package Stacks per year* Simplification of Configuration More pre configuration dedicated Implementation Guide (IMG)* Best Practices/E-Learning * also SAP Solution Manager 3.2 © SAP AG 2005, Functional_Outlook_EN.ppt / 30
  • 31. Architecture Installation and Upgrade Upgrade and Migration paths
  • 32. Upgrade and Migration paths Directly 3.1 3.2 4.0 to 2.1 2.2 (CRM 3.1 Service (CRM 3.1 Service (new CRM from (WAS 6.10) (WAS 6.20) Desk, WAS 6.20) Desk, WAS 6.20) Service Desk) 1 2.1 Upgrade Migration Migration x 1 2.2 Migration Migration x 2 2 3.1 Upgrade Upgrade 3.2 Upgrade 1 Migration with SAP support 2 Adjustment of solutions and projects required © SAP AG 2005, Functional_Outlook_EN.ppt / 32
  • 33. Copyright 2005 SAP AG. All Rights Reserved No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iSeries, pSeries, xSeries, zSeries, z/OS, AFP, Intelligent Miner, WebSphere, Netfinity, Tivoli, and Informix are trademarks or registered trademarks of IBM Corporation in the United States and/or other countries. Oracle is a registered trademark of Oracle Corporation. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. Java is a registered trademark of Sun Microsystems, Inc. JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. MaxDB is a trademark of MySQL AB, Sweden. SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG. This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP® product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice. SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence. The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages © SAP AG 2005, Functional_Outlook_EN.ppt / 33

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