ODOT-IS Leadership and Business ReviewPresentation Transcript
presented by Ben Berry, Chief Information Officer [email_address] ODOT IS Leadership & Business Review CIO Update - Key IT & Software Engineering Trends - IT Staff Capacity Building - The Changing Shape of IT - ISB Budget Update - ODOT’s Security Fabric Initiative and PCI - DMV’s eGovernment Presence October 10, 2008
October 10, 2008 9:00am – Noon ODOT Information Systems Leadership & Business Review 700 Summer St NE ~ Veteran’s Administration Auditorium 2:55 175 11:45a 11:55a 10 All Wrap Up 11:25a 11:45a 20 Gerald Fahrenkopf Bala Kothandapani Oregon DMV eGovernment Program Presence A review of DMV eGov applications 11:05a 11:25a 20 Pete Mason Michael Topik Scott Pell/Karina Stewart ODOT’s Security Fabric Initiative and PCI Compliance IBM’s AppScan pilot with Motor Carrier Applications Development 10:50a 11:05a 15 Barry Nathan ISB Budget Update 10:20a 10:50a 30 Ben Berry The Changing Shape of IT – F rom Business Order Taking to Business Transformation 10:10a 10:20a 10 Break 9:40a 10:10a 30 Daniel Ray & Guest IT Staff Capacity Building: Job Development for People with Disabilities 9:10a 9:40a 30 Phil Keisling Executive Vice President, Sales and Marketing for CorSource Technology Group. formerly Hepieric, Inc.
Key IT & Software Engineering Trends for Portland/SW Washington Keisling discusses key findings from a recent survey of local IT & business leaders. Survey is based on responses from 80 business & IT leaders in our market. Represents "first ever" effort to benchmark key trends/key findings:
Business and IT leaders in our region are significantly more “bullish” about IT hiring and budget increases than their national counterparts
There is wide agreement about a significant “talent shortage” of IT and software professionals, with real impact on organizational success.
While organizations increasingly view IT strategy as central to their business success, considerable progress still remains to be made.
9:00a 9:10a 10 Ben Berry Arrival – Introduction – Service Recognition! Time Min. Presenters Agenda
5-Year Service Recognition (Year 2003)
Actor Arnold Schwarzenegger elected as California’s governor.
Hubble telescope detects 12.7 billion year old planet, nicknamed Methuselah.
The Space shuttle Columbia explodes.
Recording Industry Association of America cracked down on people who illegally swapped more than 1,000 songs over the Internet.
Thank you Rich Topielec – Office of Info Technology Thank you Royce Otteson - DMV Thank you Jim Leamon – Motor Carrier Apps Dev.
10-Year Service Recognition (Year 1998)
Microsoft releases Windows 98 (First Edition).
New York Yankees defeat San Diego Padres to sweep them in the World Series .
The first XML specification is released.
Smoking is banned in all California bars and restaurants.
Thank you David DeLaveaga - TAD Thank you Mary Jo Boje - DMV Thank you Samuel Ramos – Office of Info Tech Thank you Katherine Elgin – Tech Management
15-Year Service Recognition (Year 1993)
Bill Clinton succeeds George H.W. Bush as the 42nd President of the U.S.
The Intel Corporation ships the first Pentium chips.
Microsoft releases Windows 3.11 for Workgroups to manufacturing.
Los Angeles breaks into race riots as the Rodney King Police officer's civil rights verdict is announced.
Thank you Linda Campbell - DMV
20-Year Service Recognition (Year 1988)
Dow Jones Industrial Average closes above 2,000 for the first time;
President Ronald Reagan challenges Soviet Premier Mikhail Gorbachev to tear down the Berlin Wall;
The 200th anniversary of the United States Constitution is celebrated;
Jessica McClure, falls down a well in Midland, Texas, but is later rescued.
Thank you Tim Dunn – Technology Management
25-Year Service Recognition (Year 1983)
Michael Jackson's song "Beat It" hits number 1 on the Billboard music charts.
Sally Ride becomes the first American woman in space.
The final episode of M*A*S*H is broadcast in the USA, becoming the most watched television episode in history with 125 million viewers.
The last day that the AT&T Bell System exists before being broken up by the United States Government.
Thank you Monique Resch – Wireless Communications
30-Year Service Recognition (Year 1978)
Sweden is first nation to ban aerosol sprays thought to damage the ozone layer.
China lifts a ban on works by Aristotle, Shakespeare and Dickens.
The first computer bulletin board system is created.
The Blues Brothers make their first appearance on Saturday Night Live.
Muhammad Ali beats Leon Spinks for the world heavyweight boxing title.
Thank you Tim Avilla – Office of Information Technology
Phil Keisling Executive Vice President, Sales and Marketing for CorSource Technology Group. formerly "Hepieric, Inc.” [PDF] Key IT and Software Engineering Trends for Portland/SW Washington Shared Vision Key IT & Software Engineering Trends for Portland/SW Washington
Daniel Ray Job Development for People with Disabilities IT Staff Capacity Building
ODOT IS Leadership & Business Review 10 minute Break
Ben Berry From Business Order Taking to Business Transformation The Changing Shape of IT
IT Value The Changing Shape of IT Process Improvement Business Change Information Management Operational Technology & Customer Service Hardware Software and Other Tools
Ok, so what’s the new IT Value?
The value frontier of IT is moving to things closer to the heart and strategy of the Enterprise.
Partnering with Customers Frontier of IT Value is moving from strictly service delivery to business strategy Business Process Centered Business Information Centered Building Relationships with Business Partners We are moving to Enabling and Supporting Nonroutine Decisions Exploiting 3 critical business assets: Processes/Information/Collaborative Relationships Connecting & Integrating Technologies
IT Strategic Plan Framework Organization Key Strategies Common Business Needs IT Strategies
IT Strategy Map ODOT Key Strategies IT Strategies Business Needs Line of Business Applicability Measures Projects
IS Differentiation : Listening to the Customer ! But, in a sense we are order takers, if we are not thinking strategically across the Enterprise.
What’s Driving the Change in IT Leadership? Ultimately, the changing role of IT leadership is being driven by external business mandates and changing business expectations. Industry Changes Business Alignment IT Culture Role of IT Leadership Drivers of Change Understanding ODOT’s transportation changes and their impact on business performance will provide the baseline for defining IT leadership requirements The Investment Developing IT leadership capabilities that align to ODOT’s transportation demands and business strategy The Return
How is the IT Culture Changing Effectiveness? Transactional “ Order Taker” Process Orientation Time Based Strategic Sourcing Does what is asked to do, order taker Inconsistent process implementation Primary driver of success is meeting deadlines Single source, build vs. buy mentality TRADITIONAL IT Work Culture Characteristics An organization’s culture dictates how work is performed and ultimately defines the role of IT leadership. Traditional IT cultures rely on “chain of command” directives and meeting deadlines as key drivers of performance. IT Org Roles
How is the IT Culture Changing Effectiveness? EMERGING IT Work Culture Characteristics Less transactional and more collaboration Consistent use of repeatable processes Greater emphasis on business value vs. timeliness Strategic Sourcing Models, Buy vs. Build The new IT organization is creating a work culture that increases the degree of collaboration across internal IT functions, business units, and external service providers. In addition they are defining broader definitions of success. Transactional “ Order Taker” Process Orientation Time Based Strategic Sourcing IT Org Roles
To Maximize Effectiveness in Our Organizational Role
In today’s dynamic business environment, managers must understand the importance of developing a longer-term, strategic view, and the impact that service actions might have on the entire agency .
Teamwork is essential for success, both within our ODOT divisions as well as the entire agency.
Listening, planning, and executing are all key to our business success and part of being a strategic decision resource.
Evolution of a Business Strategy Role Business View System Performance Enterprise Impact System View Technology Architecture Services Business Cooperation Operations Technology Product Transformational Value
Bell-Shaped Curve “The Law of Things” Internal Weaknesses Score 0 2 5 8 10 Internal Strengths Score M I N I M I Z E Weaknesses Strengths Competitive Parity M A X I M I Z E
Necessity and Differentiation Internal Focus External Focus Business Efficiency Outcome Enterprise Necessities Business Agility Outcome Enterprise Differentiators
Gartner: Partnership DEMO Model
IT Solutions Always Needed But does it Rise to a State of Business Transformation?
Current ODOT Business Transformation Projects based on Customer Needs CIOC Collaboration IT Governance ECM SDC Asset Mgt. Taxonomy ERP E-Gov Business Transformation
Enterprise Architecture can Expose Core Business Functions Statewide Enterprise Services Agency Business Services Payroll / Budget Recruit / Hire Purchasing Agency Horizontal Central Functions Agency Vertical Core Functions Human Resources Financial Management Procurement Forestry Employment Others Revenue DAS DHS ODOT
Enterprise Architecture can Inform ERP Infrastructure Business Technology Application Information (Data) ODOT DAS ERP EA Procurement Financials Human Res Target Business Architecture Enterprise Information Architecture Enterprise Application Architecture Enterprise Technology Architecture Forestry Lottery OED DCBS DHS
Computing & Networking Infrastructure Utility Value Proposition
NOC support 24x7
(Network Operations Center)
System Integration Network Services SINGLE INFRASTRUCTURE MANAGED
Allocation of resources to areas of greatest business value for the enterprise
Technology guarantee; “growth” in backbone, performance statewide