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  • 1. IT STRATEGY CONSULTANCY In addition to supplying IT solutions to over 130 airlines world-wide, Mercator also offers an IT consultancy service aligned exactly with airline business processes. By working hand in hand with your airline, we can create long term winning strategies by identifying the ideal business solutions for your specific needs. Our consultancy service is formed by three separate activities: Mercator value assessment. We help you define your business drivers and opportunities, and so achieve measurable benefits whilst reducing costs and risk. Mercator value proposition. We help you to improve your business and IT infrastructure and guide you to healthier profits. Mercator value realisation. Fulfilling value propositions so that your business derives the maximum benefit. The diagram below illustrates the key steps involved with each of these three activities. Simply click on the area of interest to find out more.
  • 2. 1.1. Business and Value Assessments Mercator’s Business Assessments identify the benefits you can expect from implementing new solutions or enhancing existing IT systems. We review your existing IT capabilities and assess your future requirements. We identify areas needing improvement and modification, so that the best possible results can be achieved. Mercator will help you create an initial plan to facilitate the recommended developments and to develop a project plan defining the project’s scope, approach and milestones. Mercator’s Value Assessments compare existing and proposed cost/benefit structures, giving you a baseline that helps to identify the potential value of an IT investment. These offer: A detailed evaluation of proposed IT investments An analysis of strengths, weaknesses, risks, and opportunities Identification of the relevant business process areas and owners A detailed transformation plan and roadmap High-level Return on Investment (ROI) analysis, including an analysis of IT costs and process efficiency. Back To Top 1.2. IT Assessment and Evaluation Mercator’s IT Assessment and Evaluation identifies potential areas for improvement in processes and IT and gives you a clear roadmap from which you can transform systems and achieve both IT and business benefits. Mercator applies proven methodologies to key issues such as data center consolidation, infrastructure standardisation and overall IT strategy. Mercator IT Assessment and Evaluation offers A high-level view of potential areas for improvement and potential solutions A more detailed view of potential areas of improvement with a prioritised sequence of events for achieving results Cost estimates, the time to the break-even point and the potential ROI True Cost of Ownership (TCO) calculations which show the costs for various alternatives, enabling informed IT decisions. Back To Top
  • 3. 1.3. Risk Assessment Mercator’s Risk Assessment identifies and assesses IT-related business risks. It analyses potential impacts on business operations and suggests steps that can be undertaken to reduce identified risks. Mercator’s Risk Assessment provides: Advice on the risks and opportunities that are likely to affect your business An evaluation of the probability of specific risks and their impact Action plans for reducing risks Gap analysis of IT support and business requirements An integrated view of IT and business Back To Top 1.4. Total Cost of Ownership (TCO) Analysis To get the most from your IT investments, you need to measure and understand your IT. Mercator’s TCO Analysis offers detailed information about actual IT costs, so that the causes of cost and value drivers can be fully understood. It covers all IT costs, including operational costs, application management, outsourced services and the management of service-level agreements. Mercator TCO Analysis: Identifies areas needing improvement and calculates the potential benefits of change Reveals the cost and value drivers of an airline’s IT infrastructure Assesses the economic effects of technological or organisational changes Provides the basis for a business case or an estimated ROI for IT projects Identifies efficient implementation and rollout methods that can reduce deployment costs Identifies efficient operational methods that can reduce ongoing operational costs Offers recommendations for reducing the TCO Back To Top 2.1 Business Proposition Investments in IT must result in clear business benefits and long-term, profitable growth. Your IT infrastructure must allow efficient operations, deliver high levels of customer service and give you the confidence to compete in new markets. Mercator’s Business Proposition reviews and defines your overall direction to ensure your long-term success. With our guidance, you will be able to identify clear objectives for your IT investments, develop business and technology plans and enjoy the resultant benefits. Our Business Proposition delivers a unique combination of business sense, industry expertise and technical know-how so that you can apply technology that will support your business strategy and deliver results.
  • 4. Back To Top 2.2 IT Proposition Mercator’s IT Proposition helps you design an integrated IT environment for your business applications so that you can reduce costs through the consolidation of IT systems. Mercator IT Proposition delivers: A master list of business processes that gives guidelines for standardisation and process execution A single document outlining all your systems, their relationships to one another, and the processes they support Recommendations for hardware, networking and interfaces An implementation roadmap with timelines and milestones Risk assessment that identifies high risk areas and offers mitigation strategies Defined program management that ensures project success Back To Top 3.1 Business Case Development Mercator’s Business Case Development helps you create a business case for IT investment. It supports process design and solution deployment, and measures actual profit margin. Mercator Business Case Development offers: Defined program scope, specifying which processes, regions or product lines to analyse Qualitative description and quantitative performance measurements that apply to your current situation Qualitative description of your airline’s proposed situation Accurate estimates of implementation and deployment costs Cost/benefits analysis A business case that justifies your IT investments Back To Top
  • 5. 3.2 Business Case Delivery Framework Mercator’s Business Case Delivery Framework ensures that the value realisation complies with the original business case. We can review the business case at each major milestone, providing inputs to sponsors so that benefits tracking can be presented to the airline’s steering group. Inputs would be based on the recommended changes stemming from the Mercator best business practices, as well as the effectiveness of the implementation of the value proposition. The business case delivery framework lays the basis for the continuous improvement cycle by adopting the business process optimisation process. Back To Top 3.3 Business Process Optimisation The effectiveness of an airline’s business processes has a direct impact on your success. If you can optimise processes, you can improve your business. Our Business Process Optimisation offers: A business roadmap which helps to create value and ensure success Process models identifying current and desired capabilities, process characteristics and gaps in processes and technology Process assessments for comparing existing capabilities with best practices Effective organisational structure supporting new business processes A plan for process deployment A process architecture identifying key processes, data and technology requirements to ensure proper implementation and sustainability Back To Top (c) Mercator. All Rights Reserved.