Hetzel W. Folden, Global Leader Strategic Deals Group Satyam Computer Services Ltd Global Services Conference 2008 New York City – March 12, 2008 Business Transformation. Together.
GENERAL INDUSTRY TRENDS Competition broadens Globalization of Delivery & Sourcing further “flatten” the world Business Transformation an essential part of the competitive business cycle Value Creation through Innovation key factors to success Request for Solutions replaces traditional request for proposals BUSINESS TRANSFORMATION. TOGETHER.
GENERAL INDUSTRY TRENDS Competition Flattening an Industry Large Strategic Deals > US $50M
BUSINESS TRANSFORMATION. TOGETHER.
“… .is a key executive management initiative that attempts to align People, Process and Technology initiatives of a company more closely with its business strategy and vision to support and help innovate new business strategies. ….. is now considered an essential part of the competitive business cycle .
Business Transformation. From Wikipedia (highlights added) “… the proactive process of providing strategic competencies imbedded in operational solutions for sustainable enhanced customer value -- the shift from traditional RFP to RFS – Request For Solutions”* Together. * Satyam Customer feedback and research from IAOP (International Association of Outsourcing Professionals)
BUSINESS TRANSFORMATION. TOGETHER. Bodyshop Implement Solve known problem Skill Augmentation Managed Services Integrated Solutions Identify and solve problems Trusted Partners CLIENTS AND SERVICE PROVIDERS CONVERGING Time Value
* The Blackbook of Outsourcing 2007 BUSINESS TRANSFORMATION. TOGETHER.
CUSTOMER DELIGHT BUSINESS TRANSFORMATION. TOGETHER. CLIENT OBJECTIVES PARTNER SOLUTIONS STRATEGY
IT Alignment to Business Strategy
Globalization and M&A
Focus on ‘5R’s – Faster, Better, Cheaper, Larger & Steadier
High Low Low High POS testing/ 360 commerce upgrade Store Inventory Mgmt ADMS Promotion management Supply Chain Distribution Assortment planning Forecasting & Allocations Merchandise planning (Retek) Space Mgmt (JDA) CRM APPS Linking loyalty & sales data to improve sales Analytics/ I decisions/ BI reporting dashboard Financial Systems Transaction processing
Satyam ability to build a distinctive value proposition
Ability to build capability
DW/Mining Retek RMS Implementation & Integration Sales Audit, Price Mgmt Satyam capability building to lead targeted opportunity areas DW consolidation E-Commerce, Content / portal Mgmt, UXM, 3D Modeling HR PS payroll-Global BUSINESS TRANSFORMATION. TOGETHER.
Business Profile – Satyam Long Term Clients RELATIONSHIP SINCE TEAM SIZE SERVICE OFFERINGS Consulting ADMS 536 2003 Financial Services Major Auto 686 2003 513 1999 Public Service 582 1999 Industrial Mfr. 500 2003 Telco 2003 260 Mfg. 2000 Auto Parts 277 1981 1995 Industrial Mfr. 875 2003 Network 437 2003 Global Food 632 2003 Pharma Enterprise Solutions Global Reach Americas Europe ROW Genesis of Relationship *Partial list of Long term clients CLIENTS BUSINESS TRANSFORMATION. TOGETHER.
SATYAM PURSUIT FOR CLIENTS BUSINESS TRANSFORMATION. TOGETHER.
EVALUATE - PURSUING DIRECT - PARTNERING PURSUE (DIRECT) DO NOT PURSUE EVALUATE PARTNERING DO NOT PURSUE EVALUATE PARTNERING LOW MEDIUM HIGH DEAL SCOPE - GEOGRAPHICAL REGION FIT SATYAM COMPETENCY $50M-$500m DEAL SIZE STRONG MEDIUM WEAK $500m-$1Bn >$1Bn DO NOT PURSUE DO NOT PURSUE EVALUATE - PURSUING DIRECT - PARTNERING
BUSINESS TRANSFORMATION. TOGETHER.
Thank You hetzel@satyam, BUSINESS TRANSFORMATION. TOGETHER.