Curriculum & Awards
Post title: Corporate Business Manager, IT & Telecoms Sector
Salary: £36,532 - £43,622 per annum
Grade: Grade 8
Vacancy ref: 6040
Contract: Full time to 31st January 2012
Closing date: Noon 2nd February 2010 Interview date: February 2010
Information included in this pack:
Section: 1.0 The post
1.1 Post details
1.2 Job description
1.3 Person specification
2.0 Applying for the post
2.1 How to apply
2.2 Application information
3.0 University and Unit information
3.1 The Open University
3.2 The Strategy Unit
3.3 The Employer Engagement Programme
4.0 Benefits and facilities
Section 1.0: THE POST
Section 1.1: POST DETAILS
Post title: Corporate Business Manager, IT & Telecoms Sector
Reports to: Executive Director, IT & Telecoms, Employer Engagement
Unit and/or team: Strategy Unit, Walton Hall, Milton Keynes
Salary details: Grade G8, £36,532 - £43,622 per annum depending on qualifications
Location: Home-based role
Working hours: 37 hours Monday – Friday
Job Share: No
Contract: To 31st January 2012
Section 1.2: JOB DESCRIPTION
Main purpose of the post
The Open University is pursuing an ambitious objective to be the largest higher skills workforce
development partner to UK employers by 2012. To transform the Open University’s operating model
to support this objective, two target industry sectors have been identified - one of which is IT and
Telecoms - and sector teams are now being set up.
The Corporate Business Manger, IT & Telecoms will identify and develop strategy to generate
corporate employer pipeline opportunities, and deliver business results, for strategic partnerships
with corporate employer organisations within the IT & Telecoms sector.
The Corporate Business Manager, IT & Telecoms will work with colleagues in Corporate Employer
Services to maximise potential business opportunities from the IT & Telecoms sector.
You will be expected to be proactive and commercially aware with respect to the sales planning of
your sector. Your role is to execute a sales plan for the sector.
The Corporate Business Manager, IT & Telecoms is responsible for:
• Implementing the IT & Telecoms sector strategy with respect to sales to large (500+
employees) corporate employers in the sector.
• Implementing account-based relationship development and management.
• Producing an operational business plan which covers territory objectives, key targets and key
activities that will contribute towards the delivery of IT&T sector strategy.
• Developing account based plans for key clients and working with Corporate Employer
Services with respect to priorities and specific plans.
• Leveraging and sharing best practice with other sector-specific teams.
• Maintaining productive working relationships with Marketing & Sales and the OU’s Regional
and National Centres.
• Representing the OU at events relevant to corporate sector decision makers (inc.
Professional Bodies / Trade Associations / Sector Skills Councils).
• Liaising closely with colleagues in faculties and other University units to align OU offering with
market needs and to develop solutions for client employers.
• Working across boundaries with colleagues to build reputation of OU offer within the sector.
The principal measure of success for the post-holder will be the level of corporate/employer business
generated. Measures will include:
• Achievement of agreed business development targets
• Retention rates and levels of repeat business
• Degree of favourable client feedback (external and internal)
• Effective collaboration and interaction with faculties, academic course teams and support
areas of the OU.
Section 1.3: PERSON SPECIFICATION
• Familiar with the IT & Telecoms Sector and the needs of employers in the sector
• Degree or equivalent qualification in business or marketing
• High level of recent successful sales activity/account management
• Ability to think and plan strategically
• Influencing skills
• Knowledge and understanding of education and training
• Knowledge of human resource strategies
• Highly effective communication and interpersonal skills
• Good networking skills, both in person and electronically
• Ability and willingness to travel regularly for meetings
• Working knowledge of the Skills Framework for the Information Age (SFIA)
• Experience of working with learning and development managers in the sector
• Understanding of the role played by e-Skills UK as the sector skills council for IT and
• Awareness of the key professional bodies within the sector
Essential elements are those, without which, a candidate would not be able to do the job.
Applicants who have not clearly demonstrated in their application that they possess the
essential elements will normally be rejected at the shortlisting stage. Desirable elements are
those which it would be useful for the post holder to possess.
Section 2.0: APPLYING FOR THE POST
Section 2.1: HOW TO APPLY
a) Complete the full version of the application form. The form has been designed to
give the information needed at this initial stage and allows candidates to be
considered in an even-handed way. See also the information in the section on
b) Write a covering letter, clearly indicating how you believe you meet the person
specification set out in section 1.3 above. Please ensure you provide relevant
examples as evidence to support your statement.
You will need to read carefully any specific instructions concerning what should be
included in your application (this will be in the additional information you have
concerning the job). Please ensure you comply with these instructions, as if you do
not the panel will not shortlist you.
The selection panel will consider how well the information you provide
demonstrates that you meet the criteria identified in the person specification.
c) Post or email to the following address, to arrive by the closing date shown in
section 2.2 below. Applications received after this date will not be accepted:
Mrs Diana Griffiths
The Recruitment Co-ordinator
The Open University
Telephone: 01908 655466
Email : Strategy-Recruitment@open.ac.uk
Curriculum Vitae (CV)
Should you choose to include a Curriculum Vitae, please remove any information from your CV that
might give an indication of your race, religion or belief, or sexual orientation, as these details are
irrelevant to your application.
Once completed you must sign & date the application form to confirm that the information and any
attachments are correct.
Please quote ref: 6040
Internal applicants only
When completing the ‘Referees’ section of the application form, please ensure you specify your Head
of Unit as your ‘current employer’, as s/he is responsible for providing this reference or nominating an
appropriate alternative referee. Please be advised that the employing Unit is responsible for
requesting references from your referees.
Eligibility: The post is open to internal and external applicants.
Pre- For an informal discussion about the post you are welcome to contact Kevin
applications Streater (K.Streater@open.ac.uk), 01908 858733.
Closing date: Noon 2nd February 2010
Shortlisting: Shortlisting will be completed as soon as possible after the closing date. We will
contact all applicants to advise whether they have been shortlisted for interview.
Interviews: Interviews will be held at The Open University at Walton Hall in February 2010. We
try to plan interviews to be as relaxed as possible whilst covering the questions and
issues which the panel will have agreed beforehand are appropriate to the post.
Age The Open University operates a normal retirement age of 65. It is normal policy to
regulations: only accept applications from new applicants up to the age of 64 years and 6
months, provided that the applicant would be under the age of 65 when they
commence work for the University. This is in line with the Employment Equality
(Age) Regulations 2006.
Disabled The Open University welcomes applications from disabled people. If you require
applicants: any adjustments to enable you to attend the interview please ensure that you have
either provided this information on your application form or contacted the
Recruitment Co-ordinator to discuss your requirements.
If you are called for interview, please discuss any adjustments you may require to
carry out the duties of the role with the interview panel so that the appropriate
arrangements and any adjustments can be made if necessary. (Under the
Disability Discrimination Act, a disability is defined as a physical or mental
impairment which has a substantial and long-term adverse effect on a person’s
ability to carry out normal day to day activities).
Please let us know if you need a copy of the further particulars in large print, on
computer disc, or on audio cassette tape. Access details for disabled applicants
are available from: 01908 655466.
Eligibility to There are legal restrictions on who may undertake employment in the United
work in the UK: Kingdom. Residents of the European Economic Area and Switzerland are
permitted to work within the UK, however citizens of other countries normally need
to be sponsored by a UK employer and granted permission to stay in the UK by the
UK Border Agency, in order to undertake employment with the sponsoring
When applying to the UK Border Agency in order to sponsor someone, the
University will be required to demonstrate that the job is at skill level S/NVQ level 3
or above, and that there are no other suitable candidates for the post who are
‘settled workers’, i.e. resident in any of the countries as stated above.
Candidates who are invited for interview will be required to provide proof of their
eligibility to work in the UK by producing verifiable documents. Details of the
required documents will be sent to those candidates who are invited for interview
and the relevant original documents must be brought along to the interview for
checking and copying.
If you require sponsorship this will be processed should your application for
appointment be successful. To find out what visas and permissions you may
require in order to work in the UK please see http://www.ukba.homeoffice.gov.uk/
or telephone 0114 207 4074, the general enquiries line is open from 09.00 to
17.00, Monday to Friday, excluding public holidays.
Recruitment The appointment process reflects the University’s and the Strategy Unit’s
procedures: commitment to Equal Opportunities and the need to ensure these principles are
reflected in all aspects of the appointment procedure.
If you have any comments or concerns about any stage of the recruitment process,
please contact the HR Adviser/Support Services Human Resources who will look
into the matter.
Section 3.0: UNIVERSITY AND UNIT INFORMATION
Section 3.1: THE OPEN UNIVERSITY
The Open University transforms lives through education. It has become by far the largest university
in the UK, now teaching well over 200,000 people every year. We have expanded our activities
throughout Europe and our highly rated teaching materials are used by other institutions in many
parts of the world. We are consistently achieving high rankings both in research and teaching quality
Teaching is through the provision of specially designed, high quality, materials encompassing
traditional print texts, television, video, CD-ROM, internet and electronic conferencing together with
first class personalised tuition, learning feedback and support.
The success of the Open University is due to our outstanding staff. There are around 4,500 staff plus
over 7,000 Associate Lecturers. Staff and potential staff are treated solely on the basis of their
merits, abilities and potential, regardless of gender, colour, ethnic or national origin, age, socio-
economic background, disability, religious or political beliefs, family circumstances, sexual orientation
or other irrelevant distinction.
We are also committed to the development of our staff to their full potential through lifelong learning,
offering a range of formal and informal training and development activities to ensure that staff are
able to perform their jobs to the best of their abilities and to help meet individual and University
objectives. Our objective is that all staff undertake a minimum of 5 days’ development activity in
Section 3.2: STRATEGY UNIT
The Strategy Unit works across boundaries to formulate strategy, develop academic policy and
manage projects and processes that support Curriculum and teaching, research and knowledge
transfer, and relationship building (externally and internally).
The Strategy Unit consists of eight Offices as follows:
a) The Director’s Office provides leadership for the Strategy Unit and manages a range of unit-
wide services, including, staffing, budgets and IT. It also contains a number of specific
functions such as Public Affairs, Projects and the Office for Central Academic Units:
b) The Futures Office takes the lead role in developing institutional strategy, managing the
University’s relationships with funding bodies, and promoting and leading the development of
c) The Curriculum and Awards Office co-ordinates the development of the University’s curriculum
strategy and maintains and applies policies on the award of degrees and qualifications;
d) The Learning and Teaching Office supports the strategic development of the University’s
learning and teaching and the policies and frameworks within which course production and
presentation functions appropriately;
e) The Quality Office manages the institutional arrangements which assure the quality of courses
and qualifications and the standards of awards;
f) The Research School offers support to OU researchers and entrepreneurs and stimulates and
promotes the research culture in the University;
g) The Equality and Diversity Office helps the University to develop and promote equal
opportunity and diversity policy.
h) The Information Office provides information and analysis to inform strategic and operational
planning and decision-making and to fulfil external reporting requirements.
In addition to these eight offices, we host a number of major strategic change projects. These
include the Employer Engagement programme, the Learning Innovation Office and the Global Online
Project, the OpenLearn and Social:Learn initiatives, the Higher Education Shared Solutions
Programme, Open Africa projects and Multi-Platform Broadcasting.
Section 3.3: THE EMPLOYER ENGAGEMENT PROGRAMME
The Open University aims to be the largest higher skills workforce development partner - supported
by leading knowledge transfer and consulting - to UK employers. The primary objective of the
University’s employer engagement strategy is to improve our ability to work with employers and third
parties in developing the capabilities of the UK workforce. At the same time, the University will
ensure that employee aspirations for their own personal work-related development are also met. A
secondary objective is to develop and test forms of co-funded provision in England.
Our vision is that by 2012 the University will be recognised as a market leader for higher level
learning in the workplace. The Higher Education Funding Council in England is supporting our
strategy by investing £2.75million over three years to supplement the University’s own investment in
The Employer Engagement Programme is based in the University’s Curriculum and Awards Office,
which supports the PVC(CA) in developing and implementing curriculum strategy.
The Employer Engagement Programme will have a major role in raising the profile of the University
externally with both employers and government, for sharing external awareness and perspectives of
employer needs within the University and for ensuring the University’s systems, processes and
capacity support this strategic objective.
Section 4.0: STAFF BENEFITS AND FACILITIES
The following provides information about some staff benefits and facilities. Full details will be
available on successful appointment.
Staff We have a strong commitment to providing training and development in and
development: beyond your current role. This includes thorough induction into the organisation
and regular reviews of your training and development needs. The objective is that
all staff should undertake at least five days’ development activity in each year – this
may include attendance at formal courses or other learning e.g. use of self-study
material. We invest substantial time and money in our staff development
provisions and we waive fees for staff wishing to study our own courses.
Leave: The annual leave entitlement is 30 days (33 days for academic, academic related
or research staff) in addition to all bank and other public holidays and an additional
3 days at Christmas when the University is closed.
Pension Staff have the option of contribution to a Final Salary pension scheme and the
Scheme: University contributes around 14% of salary. Full details will be sent with any offer
of employment but any preliminary enquiries should be addressed to the Pensions
Section, Human Resources (01908) 652431 or 652957.
Relocation Staff are normally expected to live within a reasonable travelling distance of their
Expenses: place of work. The University will make a grant for expenses necessarily incurred
for removals and disturbance, within certain rules and subject to a maximum
payment. Full details will be sent with any offer of employment. The removal grant
does not apply on appointments of less than two years duration.
Family Friendly Staff are entitled to 52 weeks maternity/adoption leave, Statutory
Policies: maternity/adoption pay will be paid for a maximum period of the first 39 weeks,
made up to full pay for the first 18 weeks, subject to minimum service conditions.
Staff have the right to return to work at any time within 52 weeks of the maternity
leave start date, again subject to certain conditions.
Staff are entitled to a maximum of 10 days paid paternity leave in connection with
their wife’s/partner’s confinement in any one leave year in addition to normal leave
entitlement, again subject to certain conditions.
Childcare Vouchers: we have introduced a salary sacrifice scheme to enable staff
to take advantage of tax and NI exemption on up to £243 of childcare vouchers per
month. The scheme is managed by Busy Bees.
Further information will be provided on appointment.
Nurseries: Nurseries: The Mulberry Bear Day Nursery & Pre-School is a purpose-built nursery
on the Walton Hall campus. It is an independent charity supported by The Open
University and managed by parents. OU staff applications are given priority but
there may be a waiting list in some age groups. For further information, please
telephone Milton Keynes (01908) 653867, email Mulberrybear-
email@example.com or see their website at www.mulberybear.org.uk
There are a number of other private nurseries in the Milton Keynes area.
Facilities: Facilities at the Walton Hall campus include:
Catering facilities providing meals, snacks and drinks.
Sporting facilities including football and cricket pitches, tennis and squash courts.
Open University Club (offering a number of club and society events, sports and
Occupational Health Department (located on site at Walton Hall) provides
professional advice to individuals and managers on all work related health issues.
Natwest: Bank sub branch on site at Walton Hall.
Shop selling general provision on site at Walton Hall.
Schools: Information on local schools can be obtained from the Learning and Development
Directorate, Milton Keynes Borough Council on (01908) 253489 or visit their
website at: www.mkschools.net.
Smoking Please note that smoking is not permitted in University buildings, bars and catering
Policy: areas. Smoking is only permitted in designated outdoor areas.