• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
ESRC E-Business Strategy
 

ESRC E-Business Strategy

on

  • 636 views

 

Statistics

Views

Total Views
636
Views on SlideShare
636
Embed Views
0

Actions

Likes
0
Downloads
0
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    ESRC E-Business Strategy ESRC E-Business Strategy Document Transcript

    • ESRC E-Business Strategy October 2000
    • Economic & Social Research Council Polaris House North Star Avenue Swindon SN2 1UJ http://www.esrc.ac.uk
    • ESRC E-Business Strategy ESRC E-Business Strategy Introduction ....................................................................................................................................3 Strategic Objectives........................................................................................................................3 Information Flows and Stakeholder Interactions......................................................................3 E-Business Opportunities.............................................................................................................6 Gateways.....................................................................................................................................6 Personalised services .................................................................................................................6 Communications........................................................................................................................7 Information Services .................................................................................................................7 E-procurement...........................................................................................................................7 Opportunities for collaboration...................................................................................................8 Timescales .......................................................................................................................................8 Project Management......................................................................................................................9 1 13 November 2000
    • ESRC E-Business Strategy 13 November 2000 2
    • ESRC E-Business Strategy Introduction The Economic and Social Research Council is the UK's leading funding agency for research and postgraduate training into social and economic issues. The Council’s goals are to: ! support high-quality research and postgraduate training that will contribute to economic competitiveness, the quality of life and the effectiveness of public services and policy ! ensure that researchers have the training, resources and infrastructure to continue to make advances, including the necessary datasets and methodologies ! broaden the public's knowledge and understanding of the contribution that the social sciences can make to policymakers, businesses and the public at large. This Strategy sets out how the Council will take advantage of the opportunities provided by the Web, the Internet and other channels to offer new methods of delivery of services in support of these goals. The Strategy examines the existing interactions between the Council and other parties, and identifies how these might be provided electronically both by building on services already in operation and by provision of new facilities. Strategic Objectives The key objectives for this Strategy are to make ESRC easier to do business with; to achieve an increased visibility for ESRC as a provider of high quality research results; to deliver high quality services to our customers consistent with the vision of Modernising Government; and the achievement of improvements in the effectiveness and efficiency of service delivery. These objectives will be addressed by the provision of web-based services and the extension of existing on-line transactions. Information Flows and Stakeholder Interactions The ESRC interacts primarily with the users and producers of research, with the Office of Science and Technology, and with other government departments and agencies. Interactions directly with the citizen are limited outside the context of these main stakeholder relationships. Within the research provider community, there are distinct groups with whom different types of interactions occur. Similarly, the research user community contains a number of roles for interaction with ESRC. The main interactions and information flows with each group are shown in the table below. Stakeholder group Role Interaction Active researchers Application for support Information provision, applications, outcomes, negotiations. 3 13 November 2000
    • ESRC E-Business Strategy Potential applicant for support Information about forthcoming research programmes and calls for proposals. Peer review Requests for peer review, responses, notification of outcomes Award holder Announcement of award, amendments to award, updates to data in ESRC public database of research, reporting, evaluation outcomes. Advice on publicity and dissemination. Strategic consultations Requests for comments, comments, reports. Studentship supervisor Student annual reports. Council/Board/Panel member Information, documentation, applications for consideration, advice, gradings, results. HEI/IRI Administrations Application for support Applications, outcomes, negotiations. Award holder Announcement of award, amendments to award, financial estimates, payments, claims. Studentship provider Application for recognition, outcomes, nominations, announcement of award, confirmations of registration, fee claims, surveys Current or intending student Application for support Information provision, application, notification of outcome Award holder Financial circumstances, grant details, grant payments, other claims and payments, reports, applications and outcomes for suspension etc. Advice on publicity and dissemination. Users, beneficiaries and Council/Board/Panel member Information, documentation, practitioners in business, public advice, applications for sector/Government, voluntary consideration, gradings, results. sector, media & broadcasting. Peer review Requests for peer review, responses, notification of outcomes Strategic consultations Requests for comments, comments, reports. Information /building Requests for information, partnerships responses, latest news and events, searches of ESRC database of research, ESRC publications, targeted briefings, building contacts, consultations. Public Information Requests for information, responses, latest news and events, searching ESRC database of research, ESRC publications. OST Governance Corporate documents, plans, reports, financial allocations, policy information. Co-ordination Meeting documentation, briefings, papers. 13 November 2000 4
    • ESRC E-Business Strategy Other Government bodies Strategic consultations Requests for comments, comments, reports. Information Requests for information, responses, searches of ESRC public database of research, ESRC publications. Co-ordination Meeting documentation, briefings, papers, agreements. Suppliers Provision of Goods/Services Orders, invoices, payments. This analysis of interactions with key stakeholders provides a basis for segmentation of the services, and a framework for delivery methods focused on the needs of each group. The overlapping roles between different stakeholder groups indicates that service delivery structures should focussed on these roles, with an architecture to provide clear signposting for a stakeholder into any of their roles and the activities appropriate to that role. For many of these groups, the interactions with ESRC will be matched by similar interactions with some or all of the other research councils. This suggests that effective service delivery to those groups will be best achieved through co-operative developments between the Councils. 5 13 November 2000
    • ESRC E-Business Strategy E-Business Opportunities Gateways The primary channel for electronic service delivery will be though the web from the Councils corporate web site. A series of customised gateways for each key group of service consumers will provide a customer-centric view of the range of services and interactions with the Council. Gateways will be provided for these stakeholder role combinations ! Users of research integrating links to the ESRC research database containing details of research awards, publications, other outputs and research findings. Access to information about ESRC corporate activities and events, information about developing research investments and relevant contact details. Provision of targeted briefings/information. Partnership building and consultation. ! Holders of ESRC research awards integrating access to award details, scheme regulations, on-line updating of information held in ESRC public database of research, requests for amendments to award provisions, reporting documentation and submission facilities for end-of-award reports. ! Holders of ESRC studentship awards integrating access to award details, scheme regulations, online notification of changes to personal circumstances, online applications for additional allowances and payments. ! Applicants for support integrating access to scheme details, application procedures, downloadable applications, progress information on submitted applications ! HEI/IRI administrative and finance functions integrating submission of approved applications, submission of financial claims on research and postgraduate awards, online updating of financial forecasts, progress information on submitted applications, submission of survey returns. Within each gateway appropriate technical security measures will be employed to authenticate the users and ensure that only appropriate information is made available. Personalised services In addition to the major groups addressed previously, there are a range of individuals with whom there is a direct relationship resulting from their role as an individual rather than as a representative of another stakeholder. These individuals provide assistance and services to the ESRC on the basis of their professional experience and standing, serving as members of ESRC Council, Board and Panels or providing peer reviews of applications for support. Web-based services will be provided for these individuals, enabling the current exchanges of paper material to be transferred to an online setting. The individual will, after 13 November 2000 6
    • ESRC E-Business Strategy appropriate authentication to the service, be able to read or download copies of materials sent for review and to provide responses on-line. Members of ESRC groups will be able to read and download copies of committee papers, and have access to an archive of committee materials. Communications The Council has developed extensive use of electronic communications in the conduct of business operations and is aiming to increase this further. All ESRC staff have access to Internet connected electronic mail and to the World Wide Web, and are trained in the use of these technologies. Electronic mail is used for an increasing proportion of interactions with the academic and government communities, and is the predominant form of internal communication. The corporate web-site (www.esrc.ac.uk) offers a range of ESRC information material available for downloading, including the regulations for ESRC funding schemes and lists of institutions eligible for support. The Council also operates an Intranet to make available internal organisational material to staff. The Council will be increasing the amount of material published through the corporate web site, seeking to eliminate the need to publish paper reference material for intending and current award holders, and to meet the information requirements of other stakeholders and contacts. The Council will also be seeking to increase the use of electronic mail as the primary medium for external correspondence. Information Services The Council corporate web-site is being redeveloped during 2000-2001 to provide improved access and navigation facilities. This will also bring the site into compliance with the IAG Champions standards for Government web sites. A further range of services will be provided for delivery of information to the citizen regarding research supported by ESRC. These will integrate the information services of the ESRC database of research, on-line delivery of ESRC publications, and personalised assistance from ESRC personnel. E-procurement The majority of Council procurement is carried out by various Joint Services supporting the Polaris House Offices. These services, in conjunction with their host Councils, are developing electronic procurement procedures. The Council is increasing the proportion of routine procurement conducted electronically for areas not serviced by the Joint Services, using the facilities provided by Office of Government Commerce initiatives including G-CAT and in due course other on-line ordering services. The Council has introduced the Government Procurement Card for low-value and routine procurement on standing contracts, including IT maintenance, IT training, and mobile communications. Electronic publication of tender documentation will be introduced in conjunction with the research Councils Joint Procurement Unit. 7 13 November 2000
    • ESRC E-Business Strategy Opportunities for collaboration Six of the seven UK Research Councils are engaged in provision of a similar range of services in connection with grants, contracts and studentship awards. These are provided to overlapping groups of higher education institutions and independent research institutes, all drawn from the same pool of a few hundred organisations. The Council recognises the benefits that can be achieved from elimination of unnecessary differences between the methods of service provision and transacting routine business with the Councils. ESRC will seek to collaborate with other Research Councils to develop systems that enable common items of business to be transacted through common portals without the user having to be aware of differences in internal processes between Councils. Wherever possible, the Council will work toward providing single points of entry to Research Council services. The Council will also collaborate with other organisations within or providing services to the higher education sector where benefits may be identified from the use of common gateways. Timescales The planned timescales for implementation of the major elements of this Strategy are set out in the table below. These may be subject to variation as opportunities arise for working with sister Research Councils, and with changing business priorities. Service Target timescale On-line Internet applications for research funding Available now Downloadable guidance notes and information Available now Public access database of ESRC supported research Available now Use of BACS for payment In use now On-line peer review Spring 2001 Revised corporate web site Summer 2001 Customised portals for identified partner groups 2001 – 2003 On-line Internet applications for postgraduate 2002 support Provision of personalised services for Council, 2002-2003 Board and Panel members Use of electronic mail for 80% of external 2004 correspondence On-line transaction processing 2001-2004 100% availability of electronic service options 2005 13 November 2000 8
    • ESRC E-Business Strategy Project Management ESRC is committed to adoption of best practice methods in the management of IT development and business change projects. Key features of the Council’s approach are the establishment of clear business cases for proposed projects, the management of project risk, and the use of Lessons Learned reports to improve the organisational capability for future projects. 9 13 November 2000