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Consulting 101 Presentation

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  • 1. Management Consulting 101
  • 2. Agenda
    • The consulting business model
    • Project teams and roles
    • Success in consulting
  • 3. Management Consulting is a Very Simple Business . . . … As Efficiently and Effectively As Possible 1. 2. 3. 4. Sell Deliver Bill Collect
  • 4. Global Regions Technology Strategy People Manufacturing Public Sector Financial Services Energy Health Care Telecom Consumer Business Geography Competency Industry Americas East Region Boston Office While each firm may differ, Deloitte Consulting positions itself in the marketplace through an matrix structure
  • 5. Competency Industry Managers Consultants/Sr. Consultants Analysts Sr. Managers Most Partners, Directors and SM’s are Industry “oriented” Most staff practitioners are Competency “oriented” “ Competency specialists” cross industries above the Manager level Partners & Directors Industry and Competency focused
  • 6. What drives consulting work? Technology? Strategy? People? People Strategy & Operations Technology
    • Strategy must be technology savvy and often drive the usage of IT
    • Technology is a tool to help implement the business strategy
    • Change Management and Learning support most major decisions and implementations
  • 7.
    • Consulting Projects & Teams
  • 8. Phase I - Pre-Engagement Activities Phase II - Engagement Activities Approval Proposal Set-Up Start-Up Delivery Completion The Engagement Life-Cycle
  • 9. The Various Roles on an Engagement Can Be Filled by Deloitte Consulting Staff and/or by Client Staff Engagement Partner Project Sponsor
    • Project Manager
    • Project Controller
    • Project Staff
      • Facilitator/Interviewer
      • Researcher
      • Developer
      • “ Documenter”
      • Technical Support
      • Project Support
      • Product/Vendor Specialist
      • Industry Specialist
    Deloitte Consulting Team Members Client Team Members
    • Project Manager
    • Project Controller
    • Project Staff
      • Facilitator/Interviewer
      • Researcher
      • Developer
      • “ Documenter”
      • Technical Support
      • Project Support
      • Product/Vendor Specialist
      • Industry Specialist
  • 10. P - Partner/Director SM - Senior Manager M - Manager SC - Senior Consultant C - Consultant SA - System Analyst P/SM SM SM SC SA/C SM M M SC SA/C SC SA/C M M SC SA/C SC SA/C M M SC SA/C SA
    • Large Project
    • Larger scope with multiple service lines
    • Overall Project Manager controls Project Management Office
    • Senior Manager has specific service line experience (preferably within client industry) and usually leads project team(s)
    • Senior Consultant/Consultant has specific technical/analytical experience related to the engagement tasks
    Some Examples of Project Teams – Large Size
  • 11. SM M M SC/C SC/C SA P - Partner/Director SM - Senior Manager M - Manager SC - Senior Consultant C - Consultant SA - System Analyst M SC/C SA
    • Medium Project
    • Larger scope with multiple service lines
    • Manager has service line experience
    • Sr. Consultant/ Consultant has specific technical/analytical experience related to the engagement tasks
    Some Examples of Project Teams – Small & Mid Size
    • Small Project
    • Small & focused scope
    • Manager has industry and engagement-related expertise
    • Sr. Consultant has specific technical/analytical experience related to the engagement
  • 12. Individual Roles & Expectations
  • 13.
    • Level - Team Size - Responsibility
    • Partner/Director: 20+ person team
    • Sr. Manager: 10+ person team
    • Manager: 5-10 person team Lead small engagement
    • Sr. Consultant: Small Team Lead Extremely complex tasks
    • Consultant: Increased responsibility solo work
    • Analyst: Team player on key deliverables
    So, what are team roles and expectations? Senior Manager Manager Partner Director Senior Consultant Consultant Analyst
  • 14. The roles of an Analyst will vary . . . Analyzing businesses and technologies Collecting and Analyzing Data Researching and Learning technologies Analyzing competitors and benchmarking Delivering Results Develop technical specifications Software construction Designing policies, procedures and workflows System Testing Research and Analysis Client Interviewing Problem Solving Deliverable Development Senior Manager Manager Partner Director Senior Consultant Consultant Analyst
  • 15. The Consulting Marketplace
  • 16. Management Consulting presents many career challenges
    • Intense environment where continuous learning is essential
    • High demands and expectations, both professionally and personally
    • Success driven by a balanced mix of style, attitude, and philosophy
    strategist technologist you
  • 17.
    • Avoid Surprises - consult with others on your team in difficult situations
    • Manage Conflicts – be especially sensitive to client politics
    • Communicate Effectively – listen, question, respond, seek feedback
    • Understand the Big Picture - exhibit teamwork
    • Show Integrity - adhere to professional ethics and respect confidentiality
    • Expect Change – anticipate it and when it happens be ready to react
    • Build a Network – not of computers but of personal contacts
    Some general ideas for a successful career in management consulting
  • 18. Management Consulting 101
  • 19. Management Consulting 101

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