View stunning SlideShares in full-screen with the new iOS app!Introducing SlideShare for AndroidExplore all your favorite topics in the SlideShare appGet the SlideShare app to Save for Later — even offline
View stunning SlideShares in full-screen with the new Android app!View stunning SlideShares in full-screen with the new iOS app!
Chapter 13 IT Strategy and Planning Information Technology for Management Improving Performance in the Digital Economy 7 th edition John Wiley & Sons, Inc. Slides contributed by Dr. Sandra Reid Chair, Graduate School of Business & Professor, Technology Dallas Baptist University 13-1 Copyright 2010 John Wiley & Sons, Inc.
Approach for linking KPIs of IT to business goals to determine impact on business.
KPIs measure actual performance of critical aspects of IT such as projects, servers, networks against predefined goals such as growing revenue, lowering costs, reducing risk.
KPIs measure real-time performance or predict future results. Proactive vs. reactive.
KPIs measures results of past activity.
Copyright 2010 John Wiley & Sons, Inc. 13-
Figure 13.4 Copyright 2010 John Wiley & Sons, Inc. 13- Business service management (from FireScope). (Source: firescope.com/solutions/businessservicemanagement/FireScope delivers a single view into the business impact of IT operations by aggregating all IT technology and business metrics into realtime dashboards, customizable for the needs of each member of IT. Used with permission.)
Figure 13.5 Copyright 2010 John Wiley & Sons, Inc. 13- Business systems planning (BSP) approach.
Table 13.6 Copyright 2010 John Wiley & Sons, Inc. 13-
All rights reserved. Reproduction or translation of this work beyond that permitted in section 117 of the 1976 United States Copyright Act without express permission of the copyright owner is unlawful. Request for further information should be addressed to the Permission Department, John Wiley & Sons, Inc. The purchaser may make back-up copies for his/her own use only and not for distribution or resale. The Publisher assumes no responsibility for errors, omissions, or damages caused by the use of these programs or from the use of the Information herein.