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Case study report (Memo)
 

Case study report (Memo)

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    Case study report (Memo) Case study report (Memo) Document Transcript

    • Case study report Read this sample case study report and click on the highlighted text to see comments about the report. Portable computer Use at client sites Prepared for Freda Smith, general manager by Belinda Gibson, training coordinator March, 1998 All purpose training company MEMORANDUM To: Belinda Gibson, Training Coordinator From: Freda Smith, General Manager Subject: Portable Computers Date: January 29 2003 To make the most of the technologies we discussed the other day to provide a quality service to our customers, it is essential that our training staff be equipped with portable computers which can be used at client sites. Over the next couple of weeks, please investigate the portable computers which would be most appropriate for our staff, and present your findings in the form of a formal management report. The selected machine needs to be compatible with the Windows software we are currently using. Other factors which should be considered when comparing the brands and models include: • Initial cost; • • • • • • • Weight and size; Screen size; Clarity of the screen image; RAM and hard disk size; Speed of the CPU; Battery capability; and The availability of on-going service agreements and warranties. With our training staff so often out at client sites, it would be useful if the machines also had modern facilities to enable staff to access their email. Please pass the report to me by the end of the month so I can read it over before discussing your recommendations with the equipment committee. Let me know if you have any questions.
    • Freda MEMORANDUM To: Freda Smith, General Manager From: Belinda Gibson, Training Coordinator Subject: Portable Computers Date: March 26 2003 Here is the report you requested on the use of portable computers for our training staff to use at client sites. Two portable computers were reviewed for this report: the Micro-pro 8500 Series and the Hewlett Packard 3000CTX model 5/233, both suitable for business purposes. The report has analysed standard features on both computers, taking your specifications into consideration. I am confident that with the use of portable computers our training staff will produce a higher standard of training presentations. I would be happy to assist with the implementation of the computers for our training staff to use at future courses. Belinda Gibson Table of contents Memo of authorisation Memo of transmittal List of tables Executive summary 1 Introduction 1.1 Purpose 1.2 Scope 1.3 Method 1.4 Limitations 1.5 Assumptions 1.6 Background 2 Findings 2.1 Micro-pro 8500 Series 2.2 Hewlett Packard 3000CTX 5/233 3 Discussion 3.1 Comparison of computers i ii iv v 1 1 1 1 1 1 1 2 2 2 3 3
    • 3.2 Initial cost 3.3 Weight and size 3.4 Screen size 3.5 Clarity of screen image 3.6 RAM and hard disk size 3.7 Speed of the CPU 3.8 Battery capability 3.9 Service agreements and warranties 4 Conclusion 5 Recommendations and implementation References 3 3 3 3 4 4 4 4 4 5 7 List of tables Table 1: Comparison of two portable computers Executive summary The purpose of this report was to analyse two portable computers and recommend a suitable machine for training staff to use at client sites. This report has considered two machines suitable for corporate use that can accommodate modern facilities such as e-mail, video conferencing and assist staff with training courses. The Hewlett Packard Omnibook 3000CTX model 5/233 is a well made portable computer with a good size screen and keyboard. For the price of this model you would expect to see more memory, a CD drive and a Windows based power management set up. (Australian PC Authority, April 1998, 'PCs and Notebooks - Reviews', p.82) Like the Hewlett Packard model the Micro-pro 8500 Series has a good size screen and keyboard but also comes witha numeric pad. This machine is ideal for the business user who wants usability, comfort and performance. (Australian PC Authority, April 1998, 'PCs and Notebooks Reviews' , p.81) After taking both machines into consideration, it is recommended that the Micro-pro 8500 Series would be the most suitable computer due to its value for money, durability and standard features. 1 Introduction 1.1 Purpose The purpose of this report was to analyse two portable computers and recommend a suitable machine for our training staff to use at client locations. 1.2 Scope
    • While investigating these two computers it was important to consider their suitability for corporate use, standard features, optional benefits and warranties. 1.3 Method The information used in this report was collected by consulting an independent review by the Australian PC Authority magazine and contacting the individual companies for additional information on the technical specifications and warranties on the machines. 1.4 Limitations • Local computer stores did not stock either machine. • • Additional information difficult to locate. Software packages included with the machine not specified. 1.5 Assumptions It has been assumed that the Microsoft Office software package will be installed on the computers to ensure our training staff have access to PowerPoint. This program will enable them to present effective teaching media. As our staff regularly use computer applications it has been assumed that the implementation of portable computers will cause little delays for the company. As most computer companies offer clients an extended warranty, it is assumed that All Purpose Training Company will have the option to purchase an extended warranty for a period of one year. 1.6 Background The All Purpose Training Company is a well respected supplier of quality executive training courses for the business community. The All Purpose Training Company has statewide representation with plans to expand interstate within the next 12 months. All Purpose Training Company has a demand to supply new clients with numerous training courses. With such demands it is crucial that training staff can have computer access for training presentations and be able to complete day to day operations while mobile. 2. Findings 2.1 Micro-pro 8500 Series • Cost: $7895 RRP • • • Weight: 4.5 Kg Size: (W x D x H) 357 x 275 x 50mm Screen size: 15.1"
    • • • • • • • Clarity of screen image: Resolution could be higher, set at 1,024 x 768 you can see the pixels, but very easy on your eyes. (Australian PC Authority, April 1998, 'PCs and Notebooks - Reviews, p. 81) RAM: 64 Mb, RAM can be raised to a maximum 128Mb for $1140 Disk Drive: CD-ROM and 3.5" FDD Speed of the CPU: Pentium processor Battery capabilities: Lithium-ion battery, smart battery option available. Lithium-ion battery lasts 2.5 hours without smart battery upgrade. (Australian PC Authority, April 1998, 'PCs and Notebooks - Reviews, p. 81) Service agreements and warranties: Two year parts and labour warranty 2.2 Hewlett Packard 3000CTX 5/233 • Cost: $8245 RRP • • • • Weight: 3.1 Kg Size: (W x D x H) 304 x 238 x 47mm Screen size: 13.3" Clarity of screen image: Resolution is set at 1,024 x 768. Reasonably easy to read... with normal working conditions. (Australian PC Authority, April 1998, 'PCs and Notebooks Reviews, p. 81) RAM: 16Mb, upgrade available, $242 for 16Mb. Disk drives: 3.5" FDD, CD-ROM available for $570 Speed of the CPU: Pentium processor Battery capabilities: - 2.5 hours from a lithium-ion battery Service agreements and warranties: All Hewlett Packard Omnibooks come with a 3 year parts and labour warranty. (Stephen, 7/5/1998, Telephone Interview, Customer Service Officer, Hewlett Packard Information Centre, Hewlett Packard) • • • • • 3 Discussion 3.1 Comparison of computers The following table summarises the important points of comparison between the two portable computers - Hewlett Packard Omnibook and Micropro 8500 Series. Table 1: Comparison of two portable computers Hewlett Packard Omnibook Micropro 8500 Series Initial cost $8245 $7895 Weight 3.1 Kg 4.5 Kg Size (Dimensions WxDxH) 304 x 238 x 47mm 357 x 275 x 50mm
    • Screen Size 13.3" 15.1" RAM 16 Mb 64 Mb 2.5 Hours 2.5 Hours 3 Years 2 Years Battery Time Warranty Period 3.2 Initial cost There is a RRP difference between the two computers of $350. In order to have the computers ready for staff use, upgraded memory size would be required on the Hewlett Packard model. 3.3 Weight and size The Micro-pro computer weighs an extra 1.4 Kg. This is substantially heavier, but the Micro-pro is a larger machine with each dimension larger than the Hewlett Packard computer. Micro-pro measures 53W x 37D x 3H mm larger. 3.4 Screen size There is a notable gap between screen sizes. Micro-pro has a 14.1 inch screen compared with Hewlett Packards 13.3 inch screen. When using over long periods a larger screen is preferred to avoid eye strain. 3.5 Clarity of screen image The resolution on both machines is set a 1,024 x 768. Pixels can be seen on the Micro-pro model, while the Omnibook is reasonably easy to read. (Australian PC Authority, April 1998, PCs and Notebooks - Reviews, p. 81 - 82) 3.6 RAM and hard disk size RAM between the two machines varies greatly. The Australian PC Authority states that the Micropro comes with 64 Mb of RAM standard, with an option of buying the maximum 128 Mb for $1140. They also state Hewlett Packards Omnibook comes with 16 Mb RAM, but as most computer applications require 32 Mb, this extra memory will cost you $242. Both machines come with a standard 3.5" FDD. Only the Micro-pro machine comes with a CD-ROM drive, you must buy this as an extra for the Omnibook for a cost of $570. (Australian PC Authority, April 1998, PCs and Notebooks - Reviews, p. 81- 82) 3.7 Speed of the CPU
    • With 32 Mb of RAM fitted the Omnibook is one of the fastest portable computers the Australian PC Authority magazine has ever seen, They also found that with 64 Mb RAM the Micro-pro was not exceptionally quick but for word processing and other office tasks it was quite acceptable. 3.8 Battery capability Both machines come with a standard lithium-ion battery which can support the computers for up to 2.5 hours. The computers come with power management tools that will save battery power. A smart battery option is available on the Micro-pro for $60. (Australian PC Authority, April 1998, PCs and Notebooks - Reviews, p. 81) 3.9 Service agreements and warranties Micro-pro supplies their clients with a two year part and labour warranty, while Hewlett Packard supplies a three year parts and labour warranty. It is assumed that when the machines are purchased a service agreement will be negotiated with the option to extend the warranty. 4. Conclusion After investigating the Hewlett Packard Omnibook 3000CTX 5/233 and the Micro-pro 8500 Series portable computers, it was found that both models are suitable for corporate use and would meet All Purpose Training Company requirements. It is important to consider the long term benefits to the company when considering which computer was best suited. Apart from initial purchasing expenses, warranty, speed, size and memory were some factors which have been taken into account. Software suitability was also considered. The computers had to be easily adaptable for new technology such as e-mail, video conferencing and presentation aids, for future company requirements. Both computers are distinct from each other and, although both companies have the corporate user in mind, Micro-pro appears to be offering an exceptional package. 5. Recommendations and implementation The findings and conclusion in this report support the following recommendations: 1. The Micro-pro 8500 Series portable computer is purchased at a rate of one computer per training staff member. 2. The smart battery option is purchased with each computer; this will assist with heavy workloads and long training programs. 3. Staff must have e-mail access on their computers to enable them to be in contact with the company. 4. All Purpose Training Company should negotiate price, warranty and on going service agreements with Micro-pro direct. 5. To reduce company long term expenses: o The company could investigate the viability of staff leasing the computers
    • A staff option of buying the computers for personal use after the warranty period expires. 6. Computers should be available to staff after a maximum of 6 weeks. o References 1. Australian PC Authority, April 1998, PCs and Notebooks - Reviews, p. 81 - 82. 2. Micro-pro, 1998, 8500 Series Brochure, Micro-pro Computer (Imports) Pty Ltd, Melbourne, Australia. 3. Gray, K. 1998, Director, Turnstone Technologies Pty Ltd, Australia. 4. Stephen, 1998, Customer Service Officer, Hewlett Packard Information Centre, Hewlett Packard, Australia. 5. Guffey, M. 1997, Business Communication: Process and Product, South - Western College Publishing, Ohio, USA. 6. Kimberly, N. and Cotesta, P, 1998, Student Q Manual, Faculty of Business and Economics, Monash University, Caulfield, Australia. 7. Distance Education Centre, 1998, Business Communication Subject Guide, Monash University, Churchill, Australia.