AlignMentorCMMI® - Services ExploredOverview of the Process AreasORHow they hang together© Rajesh Naik, 2013 Released unde...
2AlignMentor®CMMI and CMM are registered trademarks of Carnegie Mellon University© Rajesh Naik, 2013 Released under Creati...
3AlignMentorDownloads© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported...
4AlignMentor In this presentation we take a high-level (10000 meters or32808.4 feet) view of all the process areas of CMM...
5AlignMentorCMMI®-SVC Process AreasCMMI® SVC has 24 Process Areas© Rajesh Naik, 2013 Released under Creative Commons Attri...
6AlignMentorCMMI®-SVC Process AreasCMMI® SVC has 24 Process AreasEach Process Area can be classified into© Rajesh Naik, 20...
7AlignMentorCMMI®-SVC Process Areas23452345CMMI® SVC has 24 Process AreasMaturityLevels(2to5)Each Process Area can be clas...
8AlignMentorCMMI®-SVC Process Areas23452345CMMI SVC has 24 Process AreasMaturityLevels(2to5)Service Establishment& Deliver...
9AlignMentorCMMI®-SVC Process AreasService Establishment& DeliveryWork Management Process Management Support23452345Proces...
10AlignMentorCMMI®-SVC Process AreasOrganizational TrainingOrganizational Process DefinitionOrganizational Process FocusOr...
11AlignMentorCMMI®-SVC Process Areas11Service Establishment & DeliveryWork Management ProcessManagementSupport© Rajesh Nai...
12AlignMentorCMMI®-SVC Process Areas12Service Establishment & DeliveryWork Management ProcessManagementSupportLet us under...
13AlignMentorCMMI®-SVC Process Areas13To deliver a new (or modified) service,we develop a service delivery system© Rajesh ...
14AlignMentorCMMI®-SVC Process Areas14To deliver a new (or modified) service,we develop a service delivery systemDEVELOP A...
15AlignMentorCMMI®-SVC Process Areas15To deliver a new (or modified) service,we develop a service delivery systemDEVELOP A...
16AlignMentorCMMI®-SVC Process Areas16Service System Development (SSD)© Rajesh Naik, 2013 Released under Creative Commons ...
17AlignMentorCMMI®-SVC Process Areas17Service System Development (SSD)We systematically transition thenew (or modified) se...
18AlignMentorCMMI®-SVC Process Areas18Service System Development (SSD)We systematically transition thenew (or modified) se...
19AlignMentorCMMI®-SVC Process Areas19Service System Development (SSD)We systematically transition thenew (or modified) se...
20AlignMentorCMMI®-SVC Process Areas20Service System Development (SSD)Service System Transition (SST)© Rajesh Naik, 2013 R...
21AlignMentorCMMI®-SVC Process Areas21Service System Development (SSD)Service System Transition (SST)Once the service syst...
22AlignMentorCMMI®-SVC Process Areas22Service System Development (SSD)Service System Transition (SST)Once the service syst...
23AlignMentorCMMI®-SVC Process Areas23Service System Development (SSD)Service System Transition (SST)Once the service syst...
24AlignMentorCMMI®-SVC Process Areas24Service System Development (SSD)Service System Transition (SST)Service Delivery (SD)...
25AlignMentorCMMI®-SVC Process Areas25Service System Development (SSD)Service System Transition (SST)Service Delivery (SD)...
26AlignMentorCMMI®-SVC Process Areas26Service System Development (SSD)Service System Transition (SST)Service Delivery (SD)...
27AlignMentorCMMI®-SVC Process Areas27Service System Development (SSD)Service System Transition (SST)Service Delivery (SD)...
28AlignMentorCMMI®-SVC Process Areas28Service System Development (SSD)Service System Transition (SST)Service Delivery (SD)...
29AlignMentorCMMI®-SVC Process Areas29Service System Development (SSD)Service System Transition (SST)Service Delivery (SD)...
30AlignMentorCMMI®-SVC Process Areas30Service System Development (SSD)Service System Transition (SST)Service Delivery (SD)...
31AlignMentorCMMI®-SVC Process Areas31Service System Development (SSD)Service System Transition (SST)Service Delivery (SD)...
32AlignMentorCMMI®-SVC Process Areas32Service System Development (SSD)Service System Transition (SST)Service Delivery (SD)...
33AlignMentorCMMI®-SVC Process Areas33Service Establishment & DeliveryWork Management ProcessManagementSupportSSD SSTSTSMS...
34AlignMentorCMMI®-SVC Process Areas34Requirements and changes torequirements of the service need to bemanaged© Rajesh Nai...
35AlignMentor RELATED Presentations– CMMI® Explored – Concept of Maturity– CMMI® Explored – HM’s Fourteen: Essential Beli...
36AlignMentorDownloads© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unporte...
37AlignMentor®CMMI and CMM are registered trademarks of Carnegie Mellon University© Rajesh Naik, 2013 Released under Creat...
38AlignMentorThank You!Rajesh NaikAlignMentorEmailnaik.rajeshnaik@gmail.comMobile+91 9845488767Bloghttp://alignmentor.comW...
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CMMI -SVC Explored - Process Area Overview

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This presentation provides a high-level overview of all 24 process areas of CMMI® for Services.

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  • Hi Murali,

    Thanks for the comment. Acq is currently not my focus area, but I will look at it, based on your suggestion
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  • Hi Rajesh, The entire CMMI Svc constellation is explained in a simpler way for easy understanding.. the correlation is pretty explanatory.. It would be of great help if you let us know about the CMMI Acq constellation in the similar fashion... Thanks a lot for sharing such great helpful knowledge.. !
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CMMI -SVC Explored - Process Area Overview

  1. 1. AlignMentorCMMI® - Services ExploredOverview of the Process AreasORHow they hang together© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  2. 2. 2AlignMentor®CMMI and CMM are registered trademarks of Carnegie Mellon University© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license© Rajesh Naik, 2013This work is released under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 UnportedLicense license. This means you can use it for non-commercial purposes so long as you include thecopyright line “© Rajesh Naik, 2013". If you create derivative works using this work, they should also bemade available under a similar license. For further information go tohttp://creativecommons.org/licenses/by-nc-sa/3.0/For uses outside the scope of the license, contact Rajesh Naik atnaik.rajeshnaik@gmail.com
  3. 3. 3AlignMentorDownloads© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license®CMMI and CMM are registered trademarks of Carnegie Mellon UniversityDOWNLOADS HAVE BEEN DISABLED AFTER 200 DOWNLOADSThis is a truncated version of the full presentationIf you want a copy of the full presentation, please email to:naik.rajeshnaik@gmail.com
  4. 4. 4AlignMentor In this presentation we take a high-level (10000 meters or32808.4 feet) view of all the process areas of CMM® - SVC For the sake of ease of understanding, a simplified view ispresented – and many of the details are missing The material in this presentation is derived from the documentCMMI® for Services, Version 1.3 (CMU/SEI-2010-TR-034) The viewer should refer to CMMI® for Services, Version 1.3(CMU/SEI-2010-TR-034), for correct and complete understandingContents of this Presentation®CMMI and CMM are registered trademarks of Carnegie Mellon University© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  5. 5. 5AlignMentorCMMI®-SVC Process AreasCMMI® SVC has 24 Process Areas© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  6. 6. 6AlignMentorCMMI®-SVC Process AreasCMMI® SVC has 24 Process AreasEach Process Area can be classified into© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  7. 7. 7AlignMentorCMMI®-SVC Process Areas23452345CMMI® SVC has 24 Process AreasMaturityLevels(2to5)Each Process Area can be classified into:Maturity LevelsAND© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  8. 8. 8AlignMentorCMMI®-SVC Process Areas23452345CMMI SVC has 24 Process AreasMaturityLevels(2to5)Service Establishment& DeliveryWork Management Process Management SupportProcess Area CategoriesProcess Area Categories (4)Each Process Area can be classified into:Maturity LevelsANDProcess Area Categories© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  9. 9. 9AlignMentorCMMI®-SVC Process AreasService Establishment& DeliveryWork Management Process Management Support23452345Process Area CategoriesMaturityLevelsMaturityLevelsListed on the next page areall 24 Process Areasby maturity leveland process area category© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  10. 10. 10AlignMentorCMMI®-SVC Process AreasOrganizational TrainingOrganizational Process DefinitionOrganizational Process FocusOrganizational ProcessPerformanceWork Monitoring and ControlWork PlanningRequirements ManagementSupplier Agreement ManagementCapacity and AvailabilityManagementIntegrated Work ManagementRisk ManagementService ContinuityQuantitative Work ManagementService DeliveryIncident Resolution and PreventionService System DevelopmentService System TransitionStrategic Service ManagementOrganizational PerformanceManagementConfiguration ManagementProcess & Product QAMeasurement & AnalysisDecision Analysis & ResolutionCausal Analysis & ResolutionService Establishment& DeliveryWork Management Process Management Support23452345Process Area CategoriesMaturityLevelsMaturityLevels24 Process Areasby maturity leveland process area category© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  11. 11. 11AlignMentorCMMI®-SVC Process Areas11Service Establishment & DeliveryWork Management ProcessManagementSupport© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  12. 12. 12AlignMentorCMMI®-SVC Process Areas12Service Establishment & DeliveryWork Management ProcessManagementSupportLet us understandthe process areasand their inter-relationships© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  13. 13. 13AlignMentorCMMI®-SVC Process Areas13To deliver a new (or modified) service,we develop a service delivery system© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  14. 14. 14AlignMentorCMMI®-SVC Process Areas14To deliver a new (or modified) service,we develop a service delivery systemDEVELOP AND VALIDATE THE SERVICE SYSTEMCollect service system requirements• Identify stakeholders• Collect needs, expectations, constraints• Develop service system requirementsDesign and implement service system components• Select solutions• Design the system• Develop the components• Integrate the systemVerify and validate the components and the system• Plan for V & V of the delivery system• Perform V & V of the delivery system© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  15. 15. 15AlignMentorCMMI®-SVC Process Areas15To deliver a new (or modified) service,we develop a service delivery systemDEVELOP AND VALIDATE THE SERVICE SYSTEMCollect service system requirements• Identify stakeholders• Collect needs, expectations, constraints• Develop service system requirementsDesign and implement service system components• Select solutions• Design the system• Develop the components• Integrate the systemVerify and validate the components and the system• Plan for V & V of the delivery system• Perform V & V of the delivery systemService System Development (SSD)© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  16. 16. 16AlignMentorCMMI®-SVC Process Areas16Service System Development (SSD)© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  17. 17. 17AlignMentorCMMI®-SVC Process Areas17Service System Development (SSD)We systematically transition thenew (or modified) service systemtill it goes “live”© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  18. 18. 18AlignMentorCMMI®-SVC Process Areas18Service System Development (SSD)We systematically transition thenew (or modified) service systemtill it goes “live”DEPLOY THE NEW/ MODIFIED SERVICE SYSTEMPlan and prepare for the transitionDeploy the system to the delivery environment• Systematically deploy as per transition plan• Manage the deployment (fine-tuning)© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  19. 19. 19AlignMentorCMMI®-SVC Process Areas19Service System Development (SSD)We systematically transition thenew (or modified) service systemtill it goes “live”Service System Transition (SST)DEPLOY THE NEW/ MODIFIED SERVICE SYSTEMPlan and prepare for the transitionDeploy the system to the delivery environment• Systematically deploy as per transition plan• Manage the deployment (fine-tuning)© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  20. 20. 20AlignMentorCMMI®-SVC Process Areas20Service System Development (SSD)Service System Transition (SST)© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  21. 21. 21AlignMentorCMMI®-SVC Process Areas21Service System Development (SSD)Service System Transition (SST)Once the service system goes “live”, wecontinue to provide the service© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  22. 22. 22AlignMentorCMMI®-SVC Process Areas22Service System Development (SSD)Service System Transition (SST)Once the service system goes “live”, wecontinue to provide the serviceMANAGE SERVICE DELIVERYEstablish service agreementEnsure preparation for service deliveryDeliver services aligned to agreements© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  23. 23. 23AlignMentorCMMI®-SVC Process Areas23Service System Development (SSD)Service System Transition (SST)Once the service system goes “live”, wecontinue to provide the serviceMANAGE SERVICE DELIVERYEstablish service agreementEnsure preparation for service deliveryDeliver services aligned to agreementsService Delivery (SD)© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  24. 24. 24AlignMentorCMMI®-SVC Process Areas24Service System Development (SSD)Service System Transition (SST)Service Delivery (SD)© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  25. 25. 25AlignMentorCMMI®-SVC Process Areas25Service System Development (SSD)Service System Transition (SST)Service Delivery (SD)In the “live” system we watch out forunwanted problems in delivery,take immediate and long term actions© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  26. 26. 26AlignMentorCMMI®-SVC Process Areas26Service System Development (SSD)Service System Transition (SST)Service Delivery (SD)RESOLVE AND PREVENT INCIDENTSTHAT IMPACT SERVICE DELIVERYRecord incidents (events that negativelyimpact service delivery)Manage immediate corrective actionsReduce occurrence of selected incidenttypes by addressing causesIn the “live” system we watch out forunwanted problems in delivery,take immediate and long term actions© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  27. 27. 27AlignMentorCMMI®-SVC Process Areas27Service System Development (SSD)Service System Transition (SST)Service Delivery (SD)RESOLVE AND PREVENT INCIDENTSTHAT IMPACT SERVICE DELIVERYRecord incidents (events that negativelyimpact service delivery)Manage immediate corrective actionsReduce occurrence of selected incidenttypes by addressing causesIncident Resolution & Prevention (IRP)In the “live” system we watch out forunwanted problems in delivery,take immediate and long term actions© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  28. 28. 28AlignMentorCMMI®-SVC Process Areas28Service System Development (SSD)Service System Transition (SST)Service Delivery (SD)Incident Resolution & Prevention (IRP)© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  29. 29. 29AlignMentorCMMI®-SVC Process Areas29Service System Development (SSD)Service System Transition (SST)Service Delivery (SD)Incident Resolution & Prevention (IRP)Periodically, we evaluate whether we needto provide more services, discontinue someservices or provide services ina different form© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  30. 30. 30AlignMentorCMMI®-SVC Process Areas30Service System Development (SSD)Service System Transition (SST)Service Delivery (SD)Incident Resolution & Prevention (IRP)Periodically, we evaluate whether we needto provide more services, discontinue someservices or provide services ina different formALIGN SERVICES WITH STRATEGIC NEEDS& PLANSGather and analyze strategic needsUnderstand services with respect to strategic needsDefine/ modify service catalogue (standard services)Describe the standard services in detail (description,service levels, etc.)© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  31. 31. 31AlignMentorCMMI®-SVC Process Areas31Service System Development (SSD)Service System Transition (SST)Service Delivery (SD)Incident Resolution & Prevention (IRP)Strategic Service Management (STSM)Periodically, we evaluate whether we needto provide more services, discontinue someservices or provide services ina different formALIGN SERVICES WITH STRATEGIC NEEDS& PLANSGather and analyze strategic needsUnderstand services with respect to strategic needsDefine/ modify service catalogue (standard services)Describe the standard services in detail (description,service levels, etc.)© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  32. 32. 32AlignMentorCMMI®-SVC Process Areas32Service System Development (SSD)Service System Transition (SST)Service Delivery (SD)Incident Resolution & Prevention (IRP)Strategic Service Management (STSM)These form theProcess Area CategoryService Establishment & Delivery© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  33. 33. 33AlignMentorCMMI®-SVC Process Areas33Service Establishment & DeliveryWork Management ProcessManagementSupportSSD SSTSTSMSDIRP© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  34. 34. 34AlignMentorCMMI®-SVC Process Areas34Requirements and changes torequirements of the service need to bemanaged© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  35. 35. 35AlignMentor RELATED Presentations– CMMI® Explored – Concept of Maturity– CMMI® Explored – HM’s Fourteen: Essential Beliefs forEffective High Maturity Implementation© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license
  36. 36. 36AlignMentorDownloads© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license®CMMI and CMM are registered trademarks of Carnegie Mellon UniversityDOWNLOADS HAVE BEEN DISABLED AFTER 200 DOWNLOADSThis is a truncated version of the full presentationIf you want a copy of the full presentation, please email to:naik.rajeshnaik@gmail.com
  37. 37. 37AlignMentor®CMMI and CMM are registered trademarks of Carnegie Mellon University© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license© Rajesh Naik, 2013This work is released under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 UnportedLicense license. This means you can use it for non-commercial purposes so long as you include thecopyright line “© Rajesh Naik, 2013". If you create derivative works using this work, they should also bemade available under a similar license. For further information go tohttp://creativecommons.org/licenses/by-nc-sa/3.0/For uses outside the scope of the license, contact Rajesh Naik atnaik.rajeshnaik@gmail.com
  38. 38. 38AlignMentorThank You!Rajesh NaikAlignMentorEmailnaik.rajeshnaik@gmail.comMobile+91 9845488767Bloghttp://alignmentor.comWebsitewww.rajeshnaik.comAlso, have a look at the latest “business novel”:Aligning Ferret: How an Organization MeetsExtraordinary ChallengesBy Swapna Kishore & Rajesh NaikWebsite http://www.postscript-impressions.com© Rajesh Naik, 2013 Released under Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License license

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