Welcome to our family!
We are honored that you have decided to join our
family at All Glorious Catering.
We welcome you to our team and hope that our
relationship will be mutually beneficial to you and the
company, as well as rewarding.
Our success depends on
Our success depends upon the dedication of our
employees, we are highly selective in choosing new
members of our team.
We look to you and the other employees to
contribute to the success of the company, and take
pride in it as we do.
It is important for you to know that you are an
important member of a team effort.
Please accept, with honor, the important
responsibility we have asked you to undertake. No
job is insignificant and no detail too small to go
We hope that you will find your position with the
Company rewarding, challenging, and productive.
No contract handbook
This handbook is not a contract, that guarantees
your employment for any specific time.
This handbook is intended solely as a personal
It is not to be considered an Employment Contract or
a Statement of Conditions or Terms of Employment.
The policies stated in this handbook may change
from time to time, but no person other than an
owner/manager of the Company has the authority to
change or modify a policy.
Any change or modification must be in writing, and
will be signed/dated (verified) by the
Revisions on pages and policies may be distributed
to you periodically. All revisions will be dated signed
by the manager/owner.
These new revisions will now take place of the old
pages or policies in this handbook.
It is your responsibility to know these policies once
they are distributed and in your hands.
The Purpose of This
This handbook will serve as your guide to knowing
and understanding our Company policies and
procedures that affect your everyday employment.
This handbook as mentioned, is solely for your
It is a guide, to know what is expected from you as
an employee and that we promise to uphold to you
as your employer.
This handbook is not intended to contain all of the
Company policies and procedures but is to be used
to acquaint yourself with general rules and policies
and referred to whenever questions of this nature
If the meaning of a policy or statement is not
clear, please contact the department manager for
We firmly believe that if you are familiar with this
handbook and the company’s policies/expectations;
it will only give you an advantage in working for our
All employees are expected to abide by the
Also, All Glorious Catering expects each employee
to display good judgment and courtesy, in their
relationships with all members of the staff and the
Angelia Mazzone was
born in Naples Italy in
In the year 1919, she
owned and operated a
small restaurant by the
name of “Angelina’s” for all
of the locals, providing
In 1965 she became ill
and the business was left
Angelina’s daughter Gloria
took over in 1969
Gloria took over
ownership, ensuring her
costumer’s the same
devotion and love her
mother had given to them
and put into the food.
Gloria expanded the
business to what is now
“All Glorious Catering.”
Our Promise To You
We are honored to take part in special occasions
such a weddings, baptisms, reunions and various
We promise to provide top quality service, food, and
All Glorious Catering ensures a unique yet
Relax and enjoy while we promise you to take care
of everything. You are now apart of the family.
Our Mission Statement
Our mission is to provide the best food and service
in hospitable environment that makes you feel apart
of our family.
We aim towards becoming a top leader in the food
service industry. While continuously striving to attain
and retain our valued customers by making them our
Zero Tolerance policy regarding employment discrimination of any
Hire employees without regard to Race, Color, Sex, Religion, National
Origin, Age or Disability.
promotion, demotion, placement, compensation, recruiting, advertising
, layoff or termination.
Suspect discrimination has occurred.
Contact The U.S Equal Employment Opportunity Commission.
New employees subject to 90 day “trial period”
Trial period is intended to provide both parties with an
opportunity to see if relationship is a good fit.
Employee has opportunity to demonstrate his or her
Employee becomes familiar with company
policies, procedures, standards.
Employee will be carefully monitored:
Ability to work with others
Overall job performance
At the end of probationary period:
Company may terminate your employment at
anytime during this period.
Upon satisfactorily completing trial period, employee
becomes a regular employee of All Glorious
Days accrued during this time will be available to the
& Salary Reviews
Gauge employees job performance and set goals for next review
Can result in change in pay, but not always
Salary review- consider attendance, level of
performance, responsibilities and efficiency
Performance evaluations may be conducted upon completion
of 90-Day Probationary Period.
Wages and Salaries may be reviewed at any time when an
employee exceeds expectations and/or merits promotion.
Management determines the amount of salary increase.
Employed Full Time (average of 30 hrs per week)
At least 21 years of age
Eligible employees can participate in one of our
health insurance plans.
Costs vary depending on plan selected.
401K Retirement Plan
Detailed information about plan will be available on
the day of hire.
10 days each year
Accrued from date of hire.
If you terminate employment during probationary
period, you are not eligible for payment of vacation days
12 sick days per year. Accrue 1 sick day per month.
4 personal days per year. Accrue 1 personal day per
Leave Of Absence
Personal Health Issues,
Employees must be
employed for a minimum
of 1 year.
Enlists or is recalled to
active duty for more than
Employees returning from
military are eligible for re-
For a period no more than 5 days, unpaid.
Death of an immediate family member.
Spouse, Parent, Child, Sibling etc…
Alcohol Free Workplace
Alcohol consumption is prohibited at any time during
work, break, or rest periods.
Subject to disciplinary action, at managements
Ensure and maintain a working environment for
employees that is free from general and/or sexual
Zero tolerance for any form of harassment by any
Definition of sexual and general harassment in
Issues That May Arise
Steps to follow when a problem comes up:
Contact direct supervisor
Schedule an appointment with Manager
The company reserved the right to terminate employees
without prior warning for serious actions determined to be
inappropriate or detrimental to the business interests of All
Glorious Catering under our policy of employment-at-will.
The usual progression is as follows:
Verbal Warning/ counseling
Final written warning and/ or suspension or probation
An important part of the All Glorious Catering
philosophy is to promote open communication
between management and employees. Your
supervisor will try to keep you informed of how they
feel you are performing; in return, you should bring
to their attention any questions you have about your
job and generally let them know how you feel about
Open Door Policy
All Glorious Catering wants to hear your
If you know a better way to do a certain
procedure, please let your idea be known.
Leaving The Building
For safety and security reasons, it is not permitted
for you to leave the property while on duty.
This includes going to your car for any
reason, without permission from the on-duty
Safety & Sanitation
Safe and sanitary work practices are essential for the
protection of customers and employees. Unsafe practices
such as those listed below will not be tolerated and
violations of these policies will be cause for disciplinary
action up to and including dismissal:
Placing detergents, insecticides, chemical etc. near food or
Sneezing or coughing over food.
Chewing gum while near and/ or preparing food.
Failure to wash hands after brakes, smoking, eating, using
the bathroom, telephone, or touching hair, nose, mouth or
face while serving food.
Everyone must be careful not to put waste
food, grease, or hazardous materials in sinks or floor
drains. These materials must be properly disposed
of in accordance with labeling instructions or as
stated on The Metropolitan Sewer District (MSDS)
sheets. Grease and other cooking oils are to be
disposed of using specially designed containers to
avoid unnecessary water pollution. This information
can be found at www.msds.com.
Hazardous & Toxic
Employees are not to use any potentially hazardous
material or chemical without being trained in the safe
handling and use procedures for each material you
may have occasion to use in your work.
If you must resign voluntarily, the company would
appreciate at least two weeks (10 days) written notice to
give us time to find and train a replacement.
Employees who do not report to work for three (3)
consecutive days and have not contracted their
supervisor or Department Manager will be considered to
have voluntarily resigned their position and are subject to
immediate termination for job abandonment.
* Upon resignation/termination of your employment with
the All Glorious Catering the following policies will apply.
If you resign or are dismissed, you will be paid up
until your last day worked on the next regularly
scheduled pay day, or no later than 14 days after
your last day worked, whichever comes first.
Paid Vacation Time
For employees who have completed a minimum of
one year of service, unused vacation time in
compensable upon resignation, provided the
employee has given adequate notice (usually a
minimum of one weeks)
You may continue your medical insurance coverage
for you and your dependents under COBRA or other
Leave of Absence
Personal Leave: Take time off work for immediate
Military leave : Employee’s whom are recalled to
active duty are allowed to take a leave of absence
and qualify for re-employment upon return.
Pay Day & Overtime
Direct Deposit Option
Paycheck distributed bi-weekly
Time worked exceeding 40 hours in a work week
Overtime must be approved
Hourly Rate is double regular rate
Time keeping Procedures
Employees must keep a record of all hours worked in
each day of the week.
Hours must be documented in the company’s
computerized timekeeping system which can be
accessed at all times.
Employees must “clock” in at the beginning of the shift.
Errors in times worked in a week must be claimed one
week from date of error.
No altering of times will be tolerate.
Social Security Tax
Federal Income Tax
State Income Tax
City/County Income Tax
Employees must be actively productive
Must Act Accordingly
Work as a Team
Loyal to Company
Be aware of company Expenses
All Employees MUST be welcoming
All Guest and co-workers are to be greeted with a
warm welcoming smile
Employees must create a positive atmosphere
Perform task assigned accordingly
Do Not endanger others
No criminal activity
Take Safety Precautions
No Disruptive behavior
Absence & Tardiness
Excessive tardiness will result in termination
Tardiness causes reduces efficiency
Absences must be reported four hours before a shift.
Break’s, Meals & Alcohol
10-15 min Break every 4 Hours
Selected meals will be 50% off in the kitchen
No Meals during Peak Times
No Drinking During Shift
Two alcohol drinks half off for employees out of uniform
Smoke in Designated area.
NO smoking in food preparation area.
No Cell phone Use on shift.
Emergency phone calls allowed on company phone.
Un related calls will be dismissed.
Good Personal Hygiene.
Wear neat clean Uniform.
Hair must be clean and meet health codes.
Perfume and cologne must be light.
Make up must be neat and clean.
Lockers for each employee for company use items.
Cell phones are permitted if left on silent.
Company is not liable for lost and stolen personal
Change In Personal
Updating personal information is important.
Any changes in personal information must be
Employees are responsible for their personal
information to be up to date.
Lost & Found
All items found must be reported to supervisors.
Found Item will be held for claiming.
After 25 Days the item will be returned to finder.
Suspected thieves must be reported immediately.
Employees whom steal will be terminated.
Employees must ensure customers and fellow
employees do not steal.
Bartenders and Servers must be respectful.
ID checks must be performed on customers whom
appear younger than 25.
ID cards must be checked for authenticity.
Customers may not exceed alcohol capacity.
Record Keeping of Orders
Company Computer Registry.
All orders must be recorded.
All Records must be printed by end of day.
Employees may not alter data.
Uniforms & Appearance
All employees will be wearing business casual or
professional attire at all times unless otherwise required
by your specific job. A presentable employee impresses
our customers and will set us apart from the competition
in our field.
In accordance with uniform, employees are expected to
be well groomed at all times unless religion or personal
beliefs (such as supporting “no shave November”)
otherwise opposes so.
Attire is to be neat and clean at all times.
Employees are expected to maintain good personal
Tattoos should not be regularly visible by customers and
facial piercings must be removed during work hours.
Daily meetings within your team.
Weekly meetings within your department.
Quarterly meetings involving the entire company.
All food and beverages must be accounted for
before they are released from the kitchen. There
must be a requisition printed for every item ordered.
Those employees who release inventory without
requisition will be subject to disciplinary action that
will usually include being accountable (paying for)
the items released but not accounted for.
Cell Phone, Internet &
Business phone lines are operated by employees for
professional purposes and are not for the use of personal
Employees are expected to refrain from unnecessary
texting and cell phone calls while in the workplace. No
phone calls or messages are to be taken while in any
Those who operate employee computers are not allowed
to be partaking in any type of social media while on the
The workplace has no need for social media.
Energy Conservation &
Turn off lights when they are not necessary.
Turn off all office equipment when not needed.
Use conservative thermostat settings.
Turn off all faucets and sinks completely after use.
Recycle all bottles, plastic, cardboard, and any other
items that fit the appropriate recycling bins.
Every employee is responsible and required to keep
their workplace clean and organized.
Whether using the employee or public
restroom, employees must be sure to leave all
facilities clean when leaving them.
Pick up small garbage off the floor and replace
towels and tissues if they are empty.
Have a sense of pride in maintaining your area.
Use of Company Vehicle
Permission must be obtained from the general manager and
company vehicles must be signed out and back in once
Fuel purchases must have legitimate receipts provided for
them in order for employees to be reimbursed.
Motor vehicle records will be checked before allowing a
company vehicle to be used; no violations may be permitted in
the past year.
Use of Company Vehicle
Moving violations must be reported to a supervisor and are the
responsibility of the driver, not the company.
Accidents must be reported immediately and are grounds for
Management will investigate and review all accidents to
determine the fault of the employee and the disciplinary
action, if any, that needs to be taken
Failure to report an accident will result in disciplinary
action, including ground for immediate termination
All Glorious Catering
We hope that this handbook serve’s you as a
personal guide to reach your full potential in our
All Glorious Catering would like to welcome you our
team of excellence. We wish you the best of luck on
your new employment.