Case Study Leading Mexican Telecom Provider Improves Network Services Telefónica México deploys AlgoSec to increase efficiency andCustomer Name:Telefónica México risk mitigation of firewall operations and improve delivery of customer services.Line of Business:Telecommunications AlgoSec Business Impact: Improved risk mitigation, ensuring high-quality services for customersHeadquarters: Increased operational efficiency and accuracy of firewall changesMexico City, Mexico Cut time spent on firewall change management by half Managed network growth without adding new staffNumber of Employees:2800 BackgroundFirewall Solutions: Telefónica launched in the Mexican market after the acquisition of four northern MexicanCisco, Check Point telecommunications operators in 2001, followed by the acquisition of the Mexican operator, Pegaso, in 2002. Telefonica México was formed in 2003, with the integration of these companies,. The company provides fixed-line, mobile, public and data communications services to over 20 million customers.AlgoSec Solutions: Telefónica México’s commercial brand, Movistar, encompasses all of the company’s mobile operations. ItsAlgoSec Firewall Analyzer, GSM network spans 73,500 kilometers, reaching 83,000 population centers in Mexico.AlgoSec FireFlow ChallengeTelefonica.com In 2008, Telefónica was experiencing significant growth. While the company met the needs of a growing client base with its expanded service offering, Telefónica’s corporate and client service networks were becoming increasingly complex. As the networks grew to support new demands, the number of firewalls protecting client services and internal corporate functions increased. “Our team of three was manually managing approximately 30 changes per day across various firewalls ,” says Saúl Padrón, manager of information security at Telefónica México. “With this manual administration process, it was impossible to understand the rules in each firewall and the relationship between them in an effective way. Risk mitigation became extraordinarily challenging.” Telefónica needed a solution that could provide complete visibility into the firewalls on each network, automate the management process and decrease the potential for human error. Solution Telefónica evaluated several firewall management solutions before selecting AlgoSec Firewall Analyzer for its ease of use and high levels of functionality. “We chose AlgoSec because of its robust automated capabilities, including automatic risk analysis and reporting,” says Padrón. Unlike other solution providers, AlgoSec provides technical support in Mexico. “It’s nice to know we have local support if we need it, but the AlgoSec solution is so easy to deploy and use, and its performance so reliable, that we haven’t used any support services yet,” he says.