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Liu Brooklyn Genos Overview #1
 

Liu Brooklyn Genos Overview #1

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Genos Emotional Intelligence Presentation on Career Success vs Derailment

Genos Emotional Intelligence Presentation on Career Success vs Derailment

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Liu Brooklyn Genos Overview #1 Liu Brooklyn Genos Overview #1 Presentation Transcript

  • 06/07/09 Renee M. Alfieri, Career & HR Development Coach | Empowering Inquiry by Renee, LLC | Renee@Empoweringinquiry.com | 516-809-6294 IQ Personality EI Why is EI Important in Hiring Decisions as they relate to Career Satisfactiion (Sales Example)
      • 10:00 A.M. – 12 P.M. Portion:
    • Definition of Emotional Intelligence & the 7 Skills defined by Genos Emotional Intelligence
    • EI is Important Because?
    • Science of Emotional Intelligence
      • Is it a Fad?
    • Common Factors & Definitions
    • 7 EI Skills as they relate to Sales Job (selected 1 Career to explore)
    • Creating Benchmarks by Major - Hand out Profiler to complete by table for ( #1 Accounting, #2 Marketing & Mgt., #3 Psychology, #4 Law, #5 Nursing, #6 Language & Literature, #7 Computer Science and #8 Education )
      • 1:30 – 3:00 P.M. Portion :
    • Personal Assessment (20-25 min.)
    • General De-brief & Action Plan
    • Raffle Winner Announced!
    06/07/09 Renee M. Alfieri, Career & HR Development Coach | Empowering Inquiry by Renee, LLC | | Renee@Empoweringinquiry.com | 516-809-6294
    • Involves a set of skills that define how effectively you:
        • perceive,
        • understand,
        • reason with ,
        • manage
        • your own and other people’s emotions!
    06/07/09 Renee M. Alfieri, Career & HR Development Coach | Empowering Inquiry by Renee, LLC | | Renee@Empoweringinquiry.com | 516-809-6294
    • Seven Skills
      • Emotional self-awareness
      • Emotional expression
      • Emotional awareness of others
      • Emotional reasoning
      • Emotional self-management
      • Emotional management of others
      • Emotional self-control
    06/07/09 Renee M. Alfieri, Career & HR Development Coach | Empowering Inquiry by Renee, LLC | | Renee@Empoweringinquiry.com | 516-809-6294
  • 06/07/09 Renee M. Alfieri, Career & HR Development Coach | Empowering Inquiry by Renee, LLC | Renee@Empoweringinquiry.com | 516-809-6294
    • Emotions are windows into our values—cornerstones to our feelings and behaviors.
    • Feelings are a defining centre piece of human life. They:
      • Influence our thoughts and the decisions we make
      • Facilitate our behavior and drive our performance, and provide a window to our values, readiness for change and level of psychological maturity
    06/07/09 Renee M. Alfieri, Career & HR Development Coach | Empowering Inquiry by Renee, LLC | | Renee@Empoweringinquiry.com | 516-809-6294
    • An individual’s emotional abilities (i.e., EQ), may contribute to important things in life, such as:
      • Success at work
      • Quality of one’s interpersonal relationships, and
      • Life satisfaction
    06/07/09 Renee M. Alfieri, Career & HR Development Coach | Empowering Inquiry by Renee, LLC | | Renee@Empoweringinquiry.com | 516-809-6294
    • Is EI Just another fad?
      • Today EI has the three critical ingredients for longevity as a psychological construct, namely a:
        • Global body of researchers
        • Global body of critics
        • Global body of practitioners focused in its application in a range of contexts, including:
          • Work and career
          • Home and family, and
          • Education and schools
    06/07/09 Renee M. Alfieri, Career & HR Development Coach | Empowering Inquiry by Renee, LLC | | Renee@Empoweringinquiry.com | 516-809-6294
    • The factor analytic study determined that EI could be commonly defined as..
      • “ a set of seven skills that define how effectively we perceive, understand, reason with and manage our own and others feelings.”
        • Skill 1 – Emotional Self-Awareness – perceiving & understanding one’s own emotions-- more “in-tune” with their moods, feelings and emotions at work”
        • Skill 2 – Emotional Expression – The skill at expressing one’s own emotions — communicate how they feel about various issues at work, and are often described by colleagues as “genuine and trustworthy.”
    06/07/09 Renee M. Alfieri, Career & HR Development Coach | Empowering Inquiry by Renee, LLC | | Renee@Empoweringinquiry.com | 516-809-6294
    • Skill 3 – Emotional Awareness of Others- The Skill of perceiving and understanding others’ emotions— are proficient at reading others’ emotional/mood states at work, e.g., bored with a given task. As a result, they more effectively engage with, respond to, motivate and connect with others.
    • Skill 4 – Emotional Reasoning – The skill of utilizing emotional information (from yourself and others) in reasoning, planning and decision-making-- they consult others’ feelings on issues at work to help derive solutions and consider their own feelings on issues at work when decision making. As a result, they achieve buy-in to decisions they implement in the workplace.
    06/07/09 Renee M. Alfieri, Career & HR Development Coach | Empowering Inquiry by Renee, LLC | | Renee@Empoweringinquiry.com | 516-809-6294
    • Skill 5 – Emotional Self-Management – the skill of managing your OWN emotions— you move on quickly from events that cause adversity and implement strategies to help maintain a positive attitude. As a result, you cope more effectively with high work demands and occupational stress.
    • Skill 6 – Emotional Management of Others – The skill of influencing the moods and emotions of others— at work, people effective in this skill of EI create environments that make people feel more optimistic and positive in the workplace and are good at improving workplace productivity & performance.
    • Skill 7 – Emotional Self-Control – The skill of effectively controlling strong emotions that you experience-- At work, people effective in this skill have a long “fuse” and express anger and other emotions in the right way, at the right time, and with the right person, and to the right degree. As a result, they are resilient in the face of strong adversity.
    06/07/09 Renee M. Alfieri, Career & HR Development Coach | Empowering Inquiry by Renee, LLC | | Renee@Empoweringinquiry.com | 516-809-6294
    • Perceiving and understanding your own emotions
      • Deep understanding of your own emotions, strengths, weaknesses, & drive
    • Sales People effective in this skill of EI …
      • Recognize how they feel about an upcoming sales meeting
      • understand what inspires them about the product they sell
      • Know when they are ready to deliver a high impact sales presentation
    • High: Present
    • Low: Disconnected
    06/07/09 Renee M. Alfieri, Career & HR Development Coach | Empowering Inquiry by Renee, LLC | Renee@Empoweringinquiry.com | 516-809-6294
    • Effectively expressing your own emotions
      • In the right way, at the right time, & to the right person
    • Sales People effective in this skill of EI …
      • talk with passion about their product
      • match their words & body language
      • show enthusiasm when building rapport
      • ask for help when not confident about an upcoming sales call
    • High: Authentic
    • Low: Guarded
    06/07/09 Renee M. Alfieri, Career & HR Development Coach | Empowering Inquiry by Renee, LLC | | Renee@Empoweringinquiry.com | 516-809-6294
    • Perceiving and understanding other people’s emotions
      • more effectively engage with, respond to, motivate & connect with others
    • Sales People effective in this skill of EI …
      • recognize a client’s buying signal
      • identify why a prospect may be non-committal
      • know how their products, services or ideas add value
      • understands how a clients buying/decision process
    • High: Empathetic
    • Low: Insensitive
    06/07/09 Renee M. Alfieri, Career & HR Development Coach | Empowering Inquiry by Renee, LLC | | Renee@Empoweringinquiry.com | 516-809-6294
    • Utilizing emotional information in reasoning, planning and decision-making
      • Consider the feelings of all stakeholders when making decisions
    • Sales People effective in this skill of EI …
      • take calculated risks in preparing a sales strategy
      • prepare how to overcome a buyers objections
      • fully appreciate a clients market and product needs
      • determine how their intuition can inform a sales plan
    • High: Expansive
    • Low: Limited
    06/07/09 Renee M. Alfieri, Career & HR Development Coach | Empowering Inquiry by Renee, LLC | Renee@Empoweringinquiry.com | 516-809-6294
    • Effectively managing your own emotions
      • Implement strategies to maintain positive moods & emotions
    • Sales People effective in this skill of EI …
      • move on quickly from events that cause personal set backs
      • remain positive and optimistic when in a sales slump
      • problem solve why a sales call didn’t go as planned
      • visualize a successful sales presentation
      • change their mood to better match a clients
    • High: Centered
    • Low: Emotional
    06/07/09 Renee M. Alfieri, Career & HR Development Coach | Empowering Inquiry by Renee, LLC | | Renee@Empoweringinquiry.com | 516-809-6294
    • Influencing the moods and emotions of others
      • Help people feel more optimistic and positive and overcome personal set backs
    • Sales People effective in this skill of EI …
      • influence a prospect to say ‘yes’
      • overcome reservations about a product, service or idea
      • help a client feel good about a product they just purchased
      • plan with a client how to best position the product, service or idea
    • High: Empowering
    • Low: Indifferent
    06/07/09 Renee M. Alfieri, Career & HR Development Coach | Empowering Inquiry by Renee, LLC | Renee@Empoweringinquiry.com | 516-809-6294
    • Effectively controlling strong emotions that you experience
      • Express strong emotions in the right way, at the right time, & with the right person
    • Sales People effective in this skill of EI …
      • control their emotional triggers
      • remain resilient after multiple knock-backs
      • stay focused when a sales call seems to be getting off track
      • remain open to hearing feedback from a disgruntled client
    • High: Resilient
    • Low: Reactive
    06/07/09 Renee M. Alfieri, Career & HR Development Coach | Empowering Inquiry by Renee, LLC | | Renee@Empoweringinquiry.com | 516-809-6294
  • The Genos Model of Workplace Emotional Intelligence 06/07/09 Renee M. Alfieri, Career & HR Development Coach | Empowering Inquiry by Renee, LLC | | Renee@Empoweringinquiry.com | 516-809-6294
    • Can be applied to:
    • Creating Hiring Profiles
    • Succession Planning and High-Potential Promotions & Transfers
    • Selecting a College Major to avoid Career Derailment
    • One-on-one coaching
    • Group coaching, and
    • Process facilitation or skills training
    • It is evidence-based and outcome-focused—through reflective questioning—and research grounded on psychological research via a systematic learning-transfer process
    06/07/09 Renee M. Alfieri, Career & HR Development Coach | Empowering Inquiry by Renee, LLC | | Renee@Empoweringinquiry.com | 516-809-6294
    • What will you stop doing?
    • What will you start doing?
    • What will you continue doing?
    • Share an action with the group
      • Thank you!
    06/07/09 Renee M. Alfieri, Career & HR Development Coach | Empowering Inquiry by Renee, LLC | Renee@Empoweringinquiry.com | 516-809-6294