Power to the People - Transform the IT experience
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Power to the People - Transform the IT experience

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From the FUSION 13 Breakfast Briefing on Oct. 22, 2013. ...

From the FUSION 13 Breakfast Briefing on Oct. 22, 2013.

Faced with end users’ rising and radical shifts in how technology is consumed, we need to take a new approach to IT service and support delivery. From retail and manufacturing to healthcare and education, IT organizations are rolling out innovative solutions to modernize IT. Join us to find out how you can help transform your end users’ experience of IT and meet their demands for greater efficiency. Learn about BMC’s MyIT and discover why it’s capturing the imaginations of IT and service management teams everywhere

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Power to the People - Transform the IT experience Power to the People - Transform the IT experience Presentation Transcript

  • Power to Your People Transforming the IT experience Alf Abuhajleh BMC Software October 21, 2013 FUSION 13 Nashville, TN @alfzoo
  • THE PEOPLE NOW OWNS I.T.
  • I.T. IS IN THE COLD View slide
  • 82% use multiple mobile apps 37% work from multiple locations 53% own multiple devices *Source: Exploring Business and IT Friction: Myths and Realities –Forrester Consulting April 2013 View slide
  • 82% said things take too long to resolve 85% said IT response times is too slow 87% said business productivity was directly hurt
  • WHAT ARE YOU GOING TO DO?
  • GET A MOBILE CONSUMER APP FOR THE ENTERPRISE THAT'S CONTEXT-AWARE PREDICTIVE REAL-TIME
  • MyIT. MY WORK. MY WORLD.
  • MY TRAVELS.
  • UPDATES AND ALERTS.
  • UPDATES AND ALERTS.
  • CUSTOMIZED.
  • PERSONALIZED.
  • FIND IT NEAR YOU.
  • LEARN MORE.
  • TAKE ACTION.
  • SEARCH.
  • REVIEW.
  • BUY AND TRACK.
  • SEARCH.
  • REVIEW.
  • REQUEST.
  • TRACK.
  • KNOWS WHERE YOU ARE.
  • KNOWS WHO YOU ARE.
  • KNOWS YOUR PREFERENCES.
  • SET AN APPOINTMENT.
  • WHERE YOU WANT IT.
  • WHEN YOU WANT IT.
  • USERS WANT TO DO THINGS THEIR WAY MyIT LETS YOU DO BOTH I.T. WANT TO DO THINGS THEIR WAY
  • Learn More MYIT.BMC.COM
  • FRIDAYS on GOOGLE+