03 listening skills1

  • 24 views
Uploaded on

 

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
24
On Slideshare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
0
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. Introduction Almost 45% of time we spend in listening. An essential management and leadership skill. A process of receiving, interpreting and reacting to a message. Difference between listening & hearing
  • 2. Types of Listening Appreciative listening Empathetic listening Comprehensive listening Critical listening
  • 3. Traits of a Good Listener Being non-evaluative Paraphrasing Reflecting implications Reflecting hidden feelings Inviting further contributions Responding non-verbally
  • 4. Active Versus Passive listening Show keenness Expressions Alertness Questions Not neglecting physical aspects Valid reason for criticism
  • 5. Implications Good listening helps you to take better decisions and make better policies in organization. On the contrary lack of proper listening can lead to embarrassing situations because of a gap in coordination and understanding.
  • 6. Tips for Effective Listening  DO’s  Be mentally prepared to listen  Evaluate the speech not the speaker  Be unbiased to the speaker by depersonalizing your feelings  Fight distractions by closing off sound sources  Be open minded  Ask questions to clarify and not to overshadow intelligence  Paraphrase from time to time  Send appropriate non-verbal signals time to time  Don’ts  Not to pay undue emphasis on vocabulary as you can use the context to understand the meaning  Not to pay too much attention to the accessories and clothing of the speaker  Not to prepare your responses while the speaker is speaking  Avoid preconceptions and prejudices  Not to get distracted by outside influences  Not to interrupt too often  Not to show boredom
  • 7. Conclusion You do not listen with just your ears. You listen with your eyes and with your sense of touch. You listen with your mind, your heart, your imagination. (Egan Gerard) A good conversationalist is popular, a good listener even more so. Talk only if you have something to say.