Your SlideShare is downloading. ×
0
03 listening skills1
03 listening skills1
03 listening skills1
03 listening skills1
03 listening skills1
03 listening skills1
03 listening skills1
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

03 listening skills1

54

Published on

Published in: Education, Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
54
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
1
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Introduction Almost 45% of time we spend in listening. An essential management and leadership skill. A process of receiving, interpreting and reacting to a message. Difference between listening & hearing
  • 2. Types of Listening Appreciative listening Empathetic listening Comprehensive listening Critical listening
  • 3. Traits of a Good Listener Being non-evaluative Paraphrasing Reflecting implications Reflecting hidden feelings Inviting further contributions Responding non-verbally
  • 4. Active Versus Passive listening Show keenness Expressions Alertness Questions Not neglecting physical aspects Valid reason for criticism
  • 5. Implications Good listening helps you to take better decisions and make better policies in organization. On the contrary lack of proper listening can lead to embarrassing situations because of a gap in coordination and understanding.
  • 6. Tips for Effective Listening  DO’s  Be mentally prepared to listen  Evaluate the speech not the speaker  Be unbiased to the speaker by depersonalizing your feelings  Fight distractions by closing off sound sources  Be open minded  Ask questions to clarify and not to overshadow intelligence  Paraphrase from time to time  Send appropriate non-verbal signals time to time  Don’ts  Not to pay undue emphasis on vocabulary as you can use the context to understand the meaning  Not to pay too much attention to the accessories and clothing of the speaker  Not to prepare your responses while the speaker is speaking  Avoid preconceptions and prejudices  Not to get distracted by outside influences  Not to interrupt too often  Not to show boredom
  • 7. Conclusion You do not listen with just your ears. You listen with your eyes and with your sense of touch. You listen with your mind, your heart, your imagination. (Egan Gerard) A good conversationalist is popular, a good listener even more so. Talk only if you have something to say.

×