Alex Hawkins has over 5 years of experience in IT and customer service roles. He currently works as an IT Apprentice at Great Ormond Street Hospital, where he supports the technical network team, troubleshoots connectivity issues, and provides customer support. Previously, he worked at Tesco as a Customer Service Trolley Assistant, where he ensured the parking area was clear and answered customer queries. He has obtained several Microsoft technology certifications as part of his apprenticeship program.